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Solved: Replaced modem...now can't connect wirelessly to Internet

Discussion in 'Networking' started by Suziqz, Jan 24, 2013.

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  1. Suziqz

    Suziqz Thread Starter

    Joined:
    Jan 24, 2013
    Messages:
    9
    We have several devices that have been connecting wirelessly to the Internet for years with no issues...until today. Modem burned out and I replaced it...no probs there.

    I am able to browse the net via Ethernet hard wired to the modem. The wireless network is operating because the SSID shows up In Wireless Network Connection" as "Connected". But no wireless Internet connection.

    I have done the cycle multiple times.

    I checked the wireless driver and it is updated to the latest.

    I feel like it's something silly and simple since all was good until I replaced the modem.

    IPCONFIG /ALL is below and was done with Ethernet cable attached. Do you need it without the cable?

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\Susan>IPCONFIG /ALL

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Susan-VAIO
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Wireless LAN adapter Wireless Network Connection 2:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
    Physical Address. . . . . . . . . : 7E-DD-08-DC-12-5C
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Marvell Yukon 88E8059 PCI-E Gigabit Ether
    net Controller
    Physical Address. . . . . . . . . : 54-42-49-5E-E5-AB
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::3944:3c3a:d0a7:f202%11(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.64(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Thursday, January 24, 2013 8:44:29 PM
    Lease Expires . . . . . . . . . . : Friday, January 25, 2013 9:30:45 PM
    Default Gateway . . . . . . . . . : 192.168.1.254
    DHCP Server . . . . . . . . . . . : 192.168.1.254
    DHCPv6 IAID . . . . . . . . . . . : 385885374
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-B6-92-F8-54-42-49-5E-E5-AB

    DNS Servers . . . . . . . . . . . : 192.168.1.254
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Wireless LAN adapter Wireless Network Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Atheros AR9285 Wireless Network Adapter
    Physical Address. . . . . . . . . : 78-DD-08-DC-12-5C
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{F1AB48D3-620A-412A-B77D-05020B395317}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 13:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:20a9:3b98:9daa:d01c(Pref
    erred)
    Link-local IPv6 Address . . . . . : fe80::20a9:3b98:9daa:d01c%15(Preferred)
    Default Gateway . . . . . . . . . : ::
    NetBIOS over Tcpip. . . . . . . . : Disabled

    Tunnel adapter isatap.{597649FD-27A4-4D35-AFDB-8328C72AAAD8}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{472559E2-6C65-476B-B072-62A70B688E72}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Reusable ISATAP Interface {3BD5EB32-1674-4018-A378-2CBFF680FDAA}:


    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    C:\Users\Susan>
     
  2. Suziqz

    Suziqz Thread Starter

    Joined:
    Jan 24, 2013
    Messages:
    9
    Here is IP CONFIG with Ethernet unplugged:

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\Susan>IPCONFIG /ALL

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Susan-VAIO
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Wireless LAN adapter Wireless Network Connection 2:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
    Physical Address. . . . . . . . . : 7E-DD-08-DC-12-5C
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Marvell Yukon 88E8059 PCI-E Gigabit Ether
    net Controller
    Physical Address. . . . . . . . . : 54-42-49-5E-E5-AB
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Atheros AR9285 Wireless Network Adapter
    Physical Address. . . . . . . . . : 78-DD-08-DC-12-5C
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{F1AB48D3-620A-412A-B77D-05020B395317}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 13:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{597649FD-27A4-4D35-AFDB-8328C72AAAD8}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{472559E2-6C65-476B-B072-62A70B688E72}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Reusable ISATAP Interface {3BD5EB32-1674-4018-A378-2CBFF680FDAA}:


    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    C:\Users\Susan>
     
  3. Suziqz

    Suziqz Thread Starter

    Joined:
    Jan 24, 2013
    Messages:
    9
    Just to be clear, all devices (computers, laptops, smartphones) show that they are connected to our WiFi, however none of them can get on the Internet (except for the main laptop when it is hardwired to the new modem).

    I have to leave for a family function out-of-state later this morning and won't be back until Sunday, so if you post suggestions, please don't think I've abandoned this. I won't be able to work on until then. I'm hoping to come back to see some some things to try.

    I will also mention that the last time I replaced the modem, I was back up and connected within minutes...no issues. Not sure what's different this time. router is the same brand as the old...just new.

    Internet connection issues were non-existent until I replaced the modem.

    Thanks!
     
  4. dlsayremn

    dlsayremn

    Joined:
    Feb 9, 2008
    Messages:
    1,862
    Enable DHCP for the wireless adapter.

    Wireless Connection Properties, IPv4, Obtain IP address Automatically
     
  5. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    78,046
    First Name:
    Terry
    What is the brand and model of your router?

    What is the brand and model of your new modem?

    But not Susan-VAIO when the above ipconfig /all was done.

    Please attach a screen shot of the Networks page (don't collapse the Radar, Connection or Signal History) of the Xirrus Wi-Fi Inspector. If you need help with that see TSG Posting a Screenshot. FWIW to take screen shots with Windows 8 or 7 or Vista I prefer to use the built-in Snipping Tool.

    Identify your network if it is not obvious.

    Also show ...

    Open a (black) Command Prompt window:
    Hold the Windows logo key and press r; in the Run box type cmd and click on OK.

    Type the following command:

    IPCONFIG /ALL

    [Note that there is no space between the slash and ALL.]

    Right click in the command window and choose Select All, then hit Enter.
    Paste the results in a message here.

    If necessary use a text file and removable media to copy the results to a computer with internet access.
     
  6. Suziqz

    Suziqz Thread Starter

    Joined:
    Jan 24, 2013
    Messages:
    9
    1. Router - Linksys E4200

    2. Modem - Motorola 3360 (newer version of the fried modem)

    3.
    Sorry...I chose the wrong words. What I meant was that the green bars beside the network/SSID showed an excellent connection to the network/SSID, however that same network showed no Internet connection.

    4. Xirrus attached. Hubbs2013 is a new SSID/network I created today after resetting the router. HubbsFam2 is the original SSID.

    5. Since I have done a lot of tinkering since posting the above IPCONFIG's, I am posting new ones. I am unclear whether you want the IPCONFIG's with the computer hardwired via Ethernet...or without the Ethernet...or does it matter? Posting below is WITH ethernet cable attached.


    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\Susan>IPCONFIG /ALL

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Susan-VAIO
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Wireless LAN adapter Wireless Network Connection 2:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
    Physical Address. . . . . . . . . : 7E-DD-08-DC-12-5C
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Marvell Yukon 88E8059 PCI-E Gigabit Ether
    net Controller
    Physical Address. . . . . . . . . : 54-42-49-5E-E5-AB
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::3944:3c3a:d0a7:f202%11(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.64(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Wednesday, January 30, 2013 12:20:16 PM
    Lease Expires . . . . . . . . . . : Thursday, January 31, 2013 12:20:16 PM
    Default Gateway . . . . . . . . . : 192.168.1.254
    DHCP Server . . . . . . . . . . . : 192.168.1.254
    DHCPv6 IAID . . . . . . . . . . . : 385885374
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-B6-92-F8-54-42-49-5E-E5-AB

    DNS Servers . . . . . . . . . . . : 192.168.1.254
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Atheros AR9285 Wireless Network Adapter
    Physical Address. . . . . . . . . : 78-DD-08-DC-12-5C
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:db8:1::1001(Preferred)
    Lease Obtained. . . . . . . . . . : Wednesday, January 30, 2013 12:15:28 PM
    Lease Expires . . . . . . . . . . : Thursday, February 07, 2013 8:15:29 PM
    Link-local IPv6 Address . . . . . : fe80::1d5:6e4e:f66e:52fb%10(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.119(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Wednesday, January 30, 2013 12:15:20 PM
    Lease Expires . . . . . . . . . . : Thursday, January 31, 2013 12:17:16 PM
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DHCPv6 IAID . . . . . . . . . . . : 184559198
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-B6-92-F8-54-42-49-5E-E5-AB

    DNS Servers . . . . . . . . . . . : 192.168.1.1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter isatap.{F1AB48D3-620A-412A-B77D-05020B395317}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 13:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:2c6c:3ec9:9daa:d3b5(Pref
    erred)
    Link-local IPv6 Address . . . . . : fe80::2c6c:3ec9:9daa:d3b5%15(Preferred)
    Default Gateway . . . . . . . . . :
    NetBIOS over Tcpip. . . . . . . . : Disabled

    Tunnel adapter Local Area Connection* 11:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{597649FD-27A4-4D35-AFDB-8328C72AAAD8}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    C:\Users\Susan>
     

    Attached Files:

  7. Suziqz

    Suziqz Thread Starter

    Joined:
    Jan 24, 2013
    Messages:
    9
    Other things I have tried:

    1) updated to latest drivers.
    2) power cycling multiple times
    3) reset modem
    4) reset router
    5) tried all of this on another laptop

    I still remain able to connected to the Internet via Ethernet cable, my wireless network shows full green bars and excellent connection, however that same wireless network has no Internet access.
     
  8. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    78,046
    First Name:
    Terry
    It would make it a lot easier on all of us if manufacturers and ISPs could agree on some common and common-sense language. The Motorola 3360 "modem" should be called a modem/router, as evidenced by the private IP address in your post # 1 ipconfig /all. The Linksys E4200 is using the same LAN IP subnet, as evidenced by the post # 6 ipconfig /all (wireless connection).

    When routers are daisy-chained this way almost always there is no or unreliable internet access through the second router if both use the same LAN subnet. Easiest fix is to change one router to use different subnet (e.g., 192.168.3.x). Sometimes when you make the change the Dhcp server's start and end addresses will adjust accordingly and sometimes you have to manually change them.

    I looked at your Xirrus screenshot, and it shows that you should have no trouble with the wireless network itself.
     
  9. Suziqz

    Suziqz Thread Starter

    Joined:
    Jan 24, 2013
    Messages:
    9
    True...the wireless network appears functional, except it won't connect to the Internet.

    I'm sure this is simple, but I'm clueless how to do this. Not sure what you mean by "change one router"...I only have the one router (Linksys E4200).

    Could I have step-by-step instructions on your suggestion? (windows 7)

    Thanks!
     
  10. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    78,046
    First Name:
    Terry
    For the Linksys router you can find a user guide on the CD that came with it or on the Linksys/Cisco web site.

    You may or may not be able to find a user guide for the Motorola modem/router.

    For Windows 7 you connect to one of the routers, preferably by ethernet, and type in the address bar of your browser 192.168.1.1 for the Linksys router or 192.168.1.254 for the Motorola modem/router. Then navigate to the LAN section, make the IP change, and check the Dhcp server's address range.
     
  11. Suziqz

    Suziqz Thread Starter

    Joined:
    Jan 24, 2013
    Messages:
    9
    Oh...I get it...somewhat! You are referring to this particular modem as a router. Sorry...I read that but it didn't register.

    But I do still need instructions and guidance on how to "change one router". :eek:
     
  12. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    78,046
    First Name:
    Terry
    That tells me you know how to access the Linksys router. :) Many have a "wizard" interface but they also have some way of avoiding that and using "manual" or whatever. Then find the LAN section. The attached screen shot of my nice simple router may give you some idea of what you are looking for.
     

    Attached Files:

  13. Suziqz

    Suziqz Thread Starter

    Joined:
    Jan 24, 2013
    Messages:
    9
    Yes...thank you. I accessed the Linksys router via Ethernet and the only thing close to LAN or your screenshot are attached. Are one of these pages where I need to make changes? I don't want to fiddle around and make things worse.

    I do apologize in advance for my ignorance from this point forward as we have passed my comfort and knowledge level (which is why I am here).

    Thanks for your patience.
     

    Attached Files:

  14. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    78,046
    First Name:
    Terry
    Second screen shot. Change Router IP address to 192.168.3.1. If it doesn't change on its own change the Dhcp server Start IP address to 192.168.3.100.

    Every router interface is at least a little different, so I don't do too well with most router's specifics.
     
  15. Suziqz

    Suziqz Thread Starter

    Joined:
    Jan 24, 2013
    Messages:
    9
    Resolved by changing IP address as mentioned above! (I did have to unplug everything and recycle afterwards, but finally success!)

    Thank you!
     
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