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Solved: Restore is freezing up during installation

Discussion in 'Windows 7' started by WyteNyte, May 22, 2014.

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  1. WyteNyte

    WyteNyte Thread Starter

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    I am working on my sisters Gateway NV53 series laptop. I have done the full restore multiple times and it always hangs up at Installing Microsoft Office 2010 (17/24 applications being loaded). I can go ahead and bring up Task Manager and stop the ALaunchx to get out of it, but the next time I reboot it goes right back to this spot. I even let it run overnight so that I could be sure it wasnt just running slow. Is there anything I can do? It is running Windows 7 Home Premium.
     
  2. etaf

    etaf Moderator

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    and the full restore works all OK , apart from the office 2010
    and when you restore , your are restoring to a point in time before office 2010 was installed on that PC

    is that correct?
     
  3. WyteNyte

    WyteNyte Thread Starter

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    I am doing a full restore to factory defaults so I have had it erase all data on HDD. It is like new setup. I installed 121 windows updates and when it reboots it still comes back to this point (17/24 applications installed) and hangs up.
     
  4. WyteNyte

    WyteNyte Thread Starter

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    I am working on my sisters Gateway NV53 series laptop. I have done the full restore multiple times and it always hangs up at Installing

    Microsoft Office

    (17/24 applications being loaded). I can go ahead and bring up Task Manager and stop the ALaunchx to get out of it, but the next time I reboot it goes right back to this spot. I even let it run overnight so that I could be sure it wasnt just running slow. Is there anything I can do? It is running Windows 7 Home Premium.

    < Edited to remove the non-working HTML codes - ETAF>
     
  5. etaf

    etaf Moderator

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    Is that the correct message ,
    as i have edited out all the HTML tag codes - as they were not working and made the post unreadable

    thanks

    i have also moved to windows 7 forum, but we can move to business application forum if a ms office issue
     
  6. Lance1

    Lance1

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    Hit Windows key + R Type msconfig Go to the startup tab and uncheck aLaunchx Reboot the system. That will stop it from initializing on startup.
     
  7. etaf

    etaf Moderator

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    does it work OK before the updates ?
     
  8. WyteNyte

    WyteNyte Thread Starter

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    No, it didnt work before the updates. The sequence was:

    1) she downloaded something that caused it to stop booting up period; I presume it was a virus of somekind;
    2) Rather than fighting the virus I opted to just do a Recovery / Restore;
    3) Performed the restore and it runs fine up to the point where it is loading the applications, it gets to installing Microsoft Office 2010 (17/24 completed) and just sits there;
    4) I tried to address the issue by downloading all the windows updates; (I had to access task manager to shutdown the ALaunchX program which was running the install, then updated windows)
    5) System reboots and completes all updates then returns to "Installing Software" and goes to where it left off, Installing Office 2010 (17/24) and just sits there. Appears to be installing but never advances.

    Question: Is there anyway to get around the software installation portion of the program; is there a registry location where I can tell the system this is not "first Use" so that it doesnt return to installing applications? If I do this will I be able to install the apps I dont have yet from the protected partition?

    Thank you everyone, for any help you can provide.
     
  9. etaf

    etaf Moderator

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    these are two different things - which did you do?
    one takes the PC back to a previous date - Restore
    the other often is used to return the PC back to its factory condition - Recovery
     
  10. WyteNyte

    WyteNyte Thread Starter

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    Thanks Lance, I tried doing this and when the system reboots it just turns it back on. When I went ahead and tried disabling everything under the startup tab and rebooted, I found that everything remained unchecked HOWEVER a new instance of ALaunchX now appeared and was checked. What can I try next? Also, if I format the hard drive will I lose the protected portion which contains the Windows 7 OS??
     
  11. WyteNyte

    WyteNyte Thread Starter

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    Sorry that I confused you, when i typed in restore / recovery I only meant to indicate which program I was using, I am performing a full factory restore (back to factory default settings)

    Thanks
     
  12. WyteNyte

    WyteNyte Thread Starter

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    I am doing a full recovery to factory default.
     
  13. etaf

    etaf Moderator

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    i would do it again and a full format of the harddrive
    make sure you update the drivers
    chipset would be first
    Make sure it works OK
    then the windows updates
    make sure it works OK
    then install any additional programs ,like office
     
  14. Lance1

    Lance1

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    If ALaunch.exe is initializing itself, which it should not, I suspect a possible infection. I sent a PM to one of the Malware specialists here. Please do not do anything more till he responds.

    To respects of the format, if you load another OS outside of the recovery partition, you will lose access the recovery partition and you will not be able to bring the system back to factory default from it.
     
  15. WyteNyte

    WyteNyte Thread Starter

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    I performed a full reformat of the HDD, then installed Windows 7 from the computer's OS Partition. Unfortunately, since the Office 2010 application is part of the install it freezes still and there seems to be nothing I can do, I have tried running msconfig and turning the ALaunchX program (which is installing the software) and the OOTag program (Out of Box Experience program) off. When I reboot something in the system is turning it back on. I tried disabling everything under the startup tab in msconfig and when I rebooted they all stayed off, HOWEVER, there was a new instance of ALaunchX at the top and it was enabled. Can you think of anything else I can try.

    Thanks for your assistance.
     
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