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Solved: Right click crashes Windows Explorer

Discussion in 'Windows XP' started by keysinunez, Apr 10, 2007.

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  1. keysinunez

    keysinunez Account Closed Thread Starter

    Joined:
    Apr 10, 2007
    Messages:
    6
    Hi,

    I've read a thread about this but the troubleshooting recommended in the thread was specific to the other person's problem. I need your help: whenever I right click on a file inside Windows Explorer, it crashes (explorer.exe). It's not slow or anything, it just exits, the screen goes black for a bit, then goes back to the desktop.

    The detailed error message is as follows: Faulting application explorer.exe version 6.0.2900.2180 faulthog module kernel32.dll version 5.1.2600.2180 fault address 0x0001eb33.

    Here's my HiJackThis scan log:

    Logfile of HijackThis v1.99.1
    Scan saved at 10:03:37 PM, on 4/10/2007
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Alwil Software\Avast4\ashServ.exe
    C:\Program Files\IVT Corporation\BlueSoleil\BTNtService.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
    C:\WINDOWS\system32\nvsvc32.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\ups.exe
    C:\WINDOWS\system32\wscntfy.exe
    C:\WINDOWS\VM_STI.EXE
    C:\Program Files\lg_fwupdate\fwupdate.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
    C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
    C:\Program Files\Grisoft\AVG7\avgcc.exe
    C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
    C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
    C:\Program Files\GameHouse\TextTwist\TextTwist.exe
    C:\Program Files\Grisoft\AVG7\avgwa.dat
    C:\WINDOWS\explorer.exe
    C:\Program Files\WinRAR\WinRAR.exe
    C:\Documents and Settings\ako\Desktop\HijackThis.exe

    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll
    O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
    O4 - HKLM\..\Run: [SiSUSBRG] C:\WINDOWS\SiSUSBrg.exe
    O4 - HKLM\..\Run: [BigDogPath] C:\WINDOWS\VM_STI.EXE A4 Tech USB PC Camera
    O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent
    O4 - HKLM\..\Run: [LGODDFU] "C:\Program Files\lg_fwupdate\fwupdate.exe"
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
    O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
    O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
    O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [HijackThis startup scan] C:\Documents and Settings\ako\Desktop\HijackThis.exe /startupscan
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
    O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
    O4 - Global Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
    O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
    O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
    O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
    O23 - Service: BlueSoleil Hid Service - Unknown owner - C:\Program Files\IVT Corporation\BlueSoleil\BTNtService.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: Macromedia Licensing Service - Unknown owner - C:\Program Files\Common Files\Macromedia Shared\Service\Macromedia Licensing.exe
    O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
    O23 - Service: Smart Card (SCardSvr) - Unknown owner - C:\WINDOWS\System32\SCardSvr.exe (file missing)


    Here's a startup scan from HiJackThis as well:

    StartupList report, 4/10/2007, 9:57:31 PM
    StartupList version: 1.52.2
    Started from : C:\Documents and Settings\ako\Desktop\HijackThis.EXE
    Detected: Windows XP SP2 (WinNT 5.01.2600)
    Detected: Internet Explorer v6.00 SP2 (6.00.2900.2180)
    * Using default options
    ==================================================

    Running processes:

    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Alwil Software\Avast4\ashServ.exe
    C:\Program Files\IVT Corporation\BlueSoleil\BTNtService.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
    C:\WINDOWS\system32\nvsvc32.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\ups.exe
    C:\WINDOWS\system32\wscntfy.exe
    C:\WINDOWS\VM_STI.EXE
    C:\Program Files\lg_fwupdate\fwupdate.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
    C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
    C:\Program Files\Grisoft\AVG7\avgcc.exe
    C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
    C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
    C:\Program Files\GameHouse\TextTwist\TextTwist.exe
    C:\Program Files\Grisoft\AVG7\avgwa.dat
    C:\WINDOWS\explorer.exe
    C:\Program Files\WinRAR\WinRAR.exe
    C:\Documents and Settings\ako\Desktop\HijackThis.exe

    --------------------------------------------------

    Listing of startup folders:

    Shell folders Common Startup:
    [C:\Documents and Settings\All Users\Start Menu\Programs\Startup]
    Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
    Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
    Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe

    --------------------------------------------------

    Checking Windows NT UserInit:

    [HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon]
    UserInit = C:\WINDOWS\system32\userinit.exe,

    --------------------------------------------------

    Autorun entries from Registry:
    HKLM\Software\Microsoft\Windows\CurrentVersion\Run

    SiSUSBRG = C:\WINDOWS\SiSUSBrg.exe
    BigDogPath = C:\WINDOWS\VM_STI.EXE A4 Tech USB PC Camera
    BluetoothAuthenticationAgent = rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent
    LGODDFU = "C:\Program Files\lg_fwupdate\fwupdate.exe"
    NvCplDaemon = RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
    nwiz = nwiz.exe /install
    NvMediaCenter = RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
    AVG7_CC = C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
    !AVG Anti-Spyware = "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized

    --------------------------------------------------

    Autorun entries from Registry:
    HKCU\Software\Microsoft\Windows\CurrentVersion\Run

    ctfmon.exe = C:\WINDOWS\system32\ctfmon.exe
    HijackThis startup scan = C:\Documents and Settings\ako\Desktop\HijackThis.exe /startupscan

    --------------------------------------------------

    Shell & screensaver key from C:\WINDOWS\SYSTEM.INI:

    Shell=*INI section not found*
    SCRNSAVE.EXE=*INI section not found*
    drivers=*INI section not found*

    Shell & screensaver key from Registry:

    Shell=Explorer.exe
    SCRNSAVE.EXE=C:\WINDOWS\system32\logon.scr
    drivers=*Registry value not found*

    Policies Shell key:

    HKCU\..\Policies: Shell=*Registry value not found*
    HKLM\..\Policies: Shell=*Registry value not found*

    --------------------------------------------------


    Enumerating Browser Helper Objects:

    (no name) - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}
    (no name) - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll - {AE7CD045-E861-484f-8273-0445EE161910}

    --------------------------------------------------

    Enumerating Winsock LSP files:

    NameSpace #4: C:\WINDOWS\system32\wshbth.dll

    --------------------------------------------------

    Enumerating ShellServiceObjectDelayLoad items:

    PostBootReminder: C:\WINDOWS\system32\SHELL32.dll
    CDBurn: C:\WINDOWS\system32\SHELL32.dll
    WebCheck: C:\WINDOWS\system32\webcheck.dll
    SysTray: C:\WINDOWS\system32\stobject.dll

    --------------------------------------------------
    End of report, 5,079 bytes
    Report generated in 0.031 seconds

    Command line options:
    /verbose - to add additional info on each section
    /complete - to include empty sections and unsuspicious data
    /full - to include several rarely-important sections
    /force9x - to include Win9x-only startups even if running on WinNT
    /forcent - to include WinNT-only startups even if running on Win9x
    /forceall - to include all Win9x and WinNT startups, regardless of platform
    /history - to list version history only


    I know you guys can help. Thank you so much in advance!
     
  2. keysinunez

    keysinunez Account Closed Thread Starter

    Joined:
    Apr 10, 2007
    Messages:
    6
    can someone please help?
     
  3. keysinunez

    keysinunez Account Closed Thread Starter

    Joined:
    Apr 10, 2007
    Messages:
    6
  4. keysinunez

    keysinunez Account Closed Thread Starter

    Joined:
    Apr 10, 2007
    Messages:
    6
    i just solved it. thanks for the no-help
     
  5. florida77

    florida77

    Joined:
    Sep 16, 2007
    Messages:
    1
    Hi, I have what I believe is the same problem in explorer. It crashes when I right-click on *.exe type files only. What was your solution to the problem that you had. I'd appreciate any help.
     
  6. Bilge Rat

    Bilge Rat

    Joined:
    Aug 19, 2008
    Messages:
    1
    I had the same problem (specifically with .exe files). I solved it by disabling some of the third party thingies in the context menu that you get when you right-click.

    You need a utility to allow you to muck about with these shell extensions. I downloaded a free one called ShellExView. You need to run this and set all the non-Microsoft shell extensions to be disabled. You should now be able to right click on stuff without Explorer crashing. You can turn everything back on one-by-one until you find the guilty extension.
     
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