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Solved: Rouge Search engine removal issue

Discussion in 'Windows 7' started by manofmarin, Feb 14, 2015.

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  1. manofmarin

    manofmarin Thread Starter

    Joined:
    Oct 26, 2007
    Messages:
    325
    Windows 7-Home Premium


    I have just installed Windows 7 to replace XP. Somehow a rouge search engine (called SEARCH) obviously got on my computer and has replaced Google search on IE11 and Yahoo search on Firefox. XP had a window to manage search engines but I can't find the same on 7. I was able to uninstall the program using Rivo, but I can't get rid of SEARCH on both browsers.

    Help please!!!!!

    manofmarin
     
  2. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
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    First Name:
    Frank
    What's the brand name and model name and model number of your computer that you switched from Windows XP to Windows 7?

    How exactly and what did you use to install Windows 7?

    Did you get Windows 7 completely up-to-date BEFORE installing other browsers and whatever programs you installed?

    ---------------------------------------------------------
     
  3. manofmarin

    manofmarin Thread Starter

    Joined:
    Oct 26, 2007
    Messages:
    325
    Flavallee:

    It's a Dell Dimension 5150 (2005) (Dell DM051) that was originally installed with WinXP. Finally was forced to reluctantly upgrade? after too many issues with XP.

    The install was done by a local Computer service. He had the Windows7 home premium disk which he used to do the install. I am having allot of problems with the install. IE11 if not displaying correctly. I have downloaded Firefox 34 with Yahoo, and some free security programs I use like super anti-spywareSpyware Blaster, Malwarebytes, The computer is using Windows Defender (recommended by the installer) and windows firewall. I had allot of programs that found their way onto the computer that I was able to uninstall with Rivo, but remnants remain!!

    I downloaded Firefox/Yahoo early in the going because IE11 is not displaying correctly and I can get my email through the
    ATT server for now since with XP I used OE6.

    Manofmarin

    I think in retrospect, I should have purchased a re-built Windows 7 desktop online and just had someone do my backup transfer from there--but obviously"lve and learn"

    This has been an unpleasant situation so far!!!
     
  4. flavallee

    flavallee Trusted Advisor

    Joined:
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    Messages:
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    First Name:
    Frank
    The Dell Dimension 5150/E510 is several years old and has driver support only for Windows XP and Windows Vista 32-bit.

    Hopefully that local computer shop was able to get its primary devices (graphics, audio, ethernet) all working properly with Windows 7 32-bit.

    ---------------------------------------------------------

    Let's make sure a legitimate copy of Windows 7 32-bit was installed in it, and that you're not possibly a victim of an illegal and possibly infected install.

    Download MGADiag and save it to your desktop.

    Double-click on MGADiag.exe to launch the program.

    Click "Continue".

    Ensure that the "Windows" tab is selected (it should be by default).

    Click the "Copy" button, then leave the MGADiag window open.

    Return here, then paste the log in your next reply.

    --------------------------------------------------------
     
  5. manofmarin

    manofmarin Thread Starter

    Joined:
    Oct 26, 2007
    Messages:
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    Flavalee
    I downloaded and saved the file, but the only option was SAVE and it's not on the desktop? Where would I find it? I also looked in my downloads and it's not there?
     
  6. TerryNet

    TerryNet Moderator

    Joined:
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    First Name:
    Terry
    Should be in the default Save location for whatever browser you used.
     
  7. manofmarin

    manofmarin Thread Starter

    Joined:
    Oct 26, 2007
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    325
    Flavalee:

    My computer installer came back yesterday and corrected all my problems so I am good to go!

    Thanks for taking the time to look at my problem!

    Regards, manofmarin
     
  8. Phantom010

    Phantom010 Trusted Advisor

    Joined:
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    34,796
    Would be nice to see that MGADiag report nonetheless... ;) :D
     
  9. manofmarin

    manofmarin Thread Starter

    Joined:
    Oct 26, 2007
    Messages:
    325
    Phantom:

    I wish I could find it! I downloaded it to Save, and I haven't been able to find the file!! Didn't realize that the adjustment to 7 from XP was that different with most everything hidden somewhere!! See above frustration!

    Manof marin
     
  10. manofmarin

    manofmarin Thread Starter

    Joined:
    Oct 26, 2007
    Messages:
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    Finally figured out how to find MGADiag!


    Manofmarin

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
    Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
    Windows Product ID: 00359-OEM-8992687-00095
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {70EE5F28-E934-41F3-82B5-EB8B47668049}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.150113-1808
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{70EE5F28-E934-41F3-82B5-EB8B47668049}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-396738034-1352082791-678366184</SID><SYSTEM><Manufacturer>Dell Inc. </Manufacturer><Model>Dell DM051 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc. </Manufacturer><Version>A02</Version><SMBIOSVersion major="2" minor="3"/><Date>20051013000000.000000+000</Date></BIOS><HWID>872A3707018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>WN09 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800095-02-1033-7601.0000-0432015
    Installation ID: 003725005673017783874662818704660832140185940634556766
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: RMV82
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 2/20/2015 10:41:19 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x80072EFD
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 2:13:2015 19:22
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEAAwABAAIAAAABAAAAAQABAAEAeqiiV1z/qnba+ypnDrS0v5xhoL0k/ew7

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC DELL DM051
    FACP DELL DM051
    HPET DELL DM051
    BOOT DELL DM051
    MCFG DELL DM051
    SSDT DELL st_ex
    ASF! DELL DM051
    SLIC DELL WN09
     
  11. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,890
    First Name:
    Frank
    Thanks for submitting the MGADiag log.

    I've requested a qualified person to examine it.

    -----------------------------------------------------------
     
  12. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    79,798
    First Name:
    Terry
    That is a leaked Product Key that is not legit for your installation--even if it weren't leaked it would be good only for a new PC with pre-installed Windows 7.

    You should have received a valid Product Key plus the needed media to reinstall Windows 7 yourself. The media is not really important because it is available elsewhere; it's the Product Key that is important.
     
  13. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
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    First Name:
    Frank
    manofmarin:

    TerryNet has replied to your MGADiag log.

    Based on that, you might want to have a discussion with your "local computer service" who upgraded your Dell Dimension 5150 from Windows XP to Windows 7.

    ---------------------------------------------------------
     
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