Solved: Rouge Search engine removal issue

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manofmarin

Thread Starter
Joined
Oct 26, 2007
Messages
325
Windows 7-Home Premium


I have just installed Windows 7 to replace XP. Somehow a rouge search engine (called SEARCH) obviously got on my computer and has replaced Google search on IE11 and Yahoo search on Firefox. XP had a window to manage search engines but I can't find the same on 7. I was able to uninstall the program using Rivo, but I can't get rid of SEARCH on both browsers.

Help please!!!!!

manofmarin
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
83,147
What's the brand name and model name and model number of your computer that you switched from Windows XP to Windows 7?

How exactly and what did you use to install Windows 7?

Did you get Windows 7 completely up-to-date BEFORE installing other browsers and whatever programs you installed?

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manofmarin

Thread Starter
Joined
Oct 26, 2007
Messages
325
Flavallee:

It's a Dell Dimension 5150 (2005) (Dell DM051) that was originally installed with WinXP. Finally was forced to reluctantly upgrade? after too many issues with XP.

The install was done by a local Computer service. He had the Windows7 home premium disk which he used to do the install. I am having allot of problems with the install. IE11 if not displaying correctly. I have downloaded Firefox 34 with Yahoo, and some free security programs I use like super anti-spywareSpyware Blaster, Malwarebytes, The computer is using Windows Defender (recommended by the installer) and windows firewall. I had allot of programs that found their way onto the computer that I was able to uninstall with Rivo, but remnants remain!!

I downloaded Firefox/Yahoo early in the going because IE11 is not displaying correctly and I can get my email through the
ATT server for now since with XP I used OE6.

Manofmarin

I think in retrospect, I should have purchased a re-built Windows 7 desktop online and just had someone do my backup transfer from there--but obviously"lve and learn"

This has been an unpleasant situation so far!!!
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
83,147
It's a Dell Dimension 5150 (2005) (Dell DM051) that was originally installed with WinXP.

The install was done by a local Computer service. He had the Windows7 home premium disk which he used to do the install.
The Dell Dimension 5150/E510 is several years old and has driver support only for Windows XP and Windows Vista 32-bit.

Hopefully that local computer shop was able to get its primary devices (graphics, audio, ethernet) all working properly with Windows 7 32-bit.

---------------------------------------------------------

Let's make sure a legitimate copy of Windows 7 32-bit was installed in it, and that you're not possibly a victim of an illegal and possibly infected install.

Download MGADiag and save it to your desktop.

Double-click on MGADiag.exe to launch the program.

Click "Continue".

Ensure that the "Windows" tab is selected (it should be by default).

Click the "Copy" button, then leave the MGADiag window open.

Return here, then paste the log in your next reply.

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manofmarin

Thread Starter
Joined
Oct 26, 2007
Messages
325
Flavalee
I downloaded and saved the file, but the only option was SAVE and it's not on the desktop? Where would I find it? I also looked in my downloads and it's not there?
 

manofmarin

Thread Starter
Joined
Oct 26, 2007
Messages
325
Flavalee:

My computer installer came back yesterday and corrected all my problems so I am good to go!

Thanks for taking the time to look at my problem!

Regards, manofmarin
 

manofmarin

Thread Starter
Joined
Oct 26, 2007
Messages
325
Phantom:

I wish I could find it! I downloaded it to Save, and I haven't been able to find the file!! Didn't realize that the adjustment to 7 from XP was that different with most everything hidden somewhere!! See above frustration!

Manof marin
 

manofmarin

Thread Starter
Joined
Oct 26, 2007
Messages
325
Finally figured out how to find MGADiag!


Manofmarin

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
Windows Product ID: 00359-OEM-8992687-00095
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {70EE5F28-E934-41F3-82B5-EB8B47668049}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.150113-1808
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{70EE5F28-E934-41F3-82B5-EB8B47668049}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-396738034-1352082791-678366184</SID><SYSTEM><Manufacturer>Dell Inc. </Manufacturer><Model>Dell DM051 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc. </Manufacturer><Version>A02</Version><SMBIOSVersion major="2" minor="3"/><Date>20051013000000.000000+000</Date></BIOS><HWID>872A3707018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>WN09 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800095-02-1033-7601.0000-0432015
Installation ID: 003725005673017783874662818704660832140185940634556766
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: RMV82
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 2/20/2015 10:41:19 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x80072EFD
HealthStatus: 0x0000000000000000
Event Time Stamp: 2:13:2015 19:22
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MAAAAAEAAwABAAIAAAABAAAAAQABAAEAeqiiV1z/qnba+ypnDrS0v5xhoL0k/ew7

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL DM051
FACP DELL DM051
HPET DELL DM051
BOOT DELL DM051
MCFG DELL DM051
SSDT DELL st_ex
ASF! DELL DM051
SLIC DELL WN09
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
83,147
It's a Dell Dimension 5150 (2005) (Dell DM051) that was originally installed with WinXP.

The install was done by a local Computer service. He had the Windows7 home premium disk which he used to do the install.
Thanks for submitting the MGADiag log.

I've requested a qualified person to examine it.

-----------------------------------------------------------
 

TerryNet

Terry
Moderator
Joined
Mar 23, 2005
Messages
81,403
That is a leaked Product Key that is not legit for your installation--even if it weren't leaked it would be good only for a new PC with pre-installed Windows 7.

You should have received a valid Product Key plus the needed media to reinstall Windows 7 yourself. The media is not really important because it is available elsewhere; it's the Product Key that is important.
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
83,147
manofmarin:

TerryNet has replied to your MGADiag log.

Based on that, you might want to have a discussion with your "local computer service" who upgraded your Dell Dimension 5150 from Windows XP to Windows 7.

---------------------------------------------------------
 
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