Solved: Router / Modem Problems

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45ACP1911

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Jan 4, 2013
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I run 4 computers (3 laptops and a desktop) intermittently, all wireless, from a Cisco EA2700. No problem until yesterday when I unplugged the surge suppressor for the modem and router to move some furniture. When I plugged it back in, no internet. I have a signal from the router to each PC, but it says "Local Access". Also, when I plug a laptop into the modem (even the same one) I have to reboot the modem to get it to access the internet. I have tried powering off the modem and router numerous times, as well as the PCs. Left them off for up to 30 minutes each. I start the modem, then the router, then the PCs. I am not able to plug a cable into the router to the computer either.

I called the ISP (Time Warner) and they had me change a setting for TCIP4 or something like that to be able to get on through the modem, but could not/would not help with the router.

I'm not a techie, so I need simple terms please! Thanks in advance for any help!!
 
Joined
Dec 24, 2012
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Hi. check first the status of you TCP/IP configuration, by checking go to (cmd) command prompt type: ping 127.0.0.1 must be result: packet sent =4; received=4;0% loss. bypass first the router before you check the tcp/ip status.
 

45ACP1911

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Jan 4, 2013
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2
I reinstalled firmware on one of the laptops and now and up and running. Thanks anyway!
 
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