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Solved: same problem with the SPYWARE INFECTION background

Discussion in 'Virus & Other Malware Removal' started by SomeCanadian, Jan 1, 2006.

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  1. SomeCanadian

    SomeCanadian Thread Starter

    Joined:
    Jan 1, 2006
    Messages:
    5
    i have used eWido, Spybot and AVG but the screen and other viruses don't seem to go away. Also, the cursor occasionally will move on it's own, open the start menu and shut down the computer. I found spy sheriff and uninstalled it. If someone could walk me through anything else i need to do it would be greatly appreciated, thanks.
     
  2. Cheeseball81

    Cheeseball81 Retired Moderator

    Joined:
    Mar 3, 2004
    Messages:
    84,315
    Welcome to TSG :)

    Click here to download HJTsetup.exe: http://www.thespykiller.co.uk/files/HJTSetup.exe
    Save HJTsetup.exe to your desktop.

    Double click on the HJTsetup.exe icon on your desktop.
    By default it will install to C:\Program Files\Hijack This.
    Continue to click Next in the setup dialogue boxes until you get to the Select Addition Tasks dialogue.
    Put a check by Create a desktop icon then click Next again.
    Continue to follow the rest of the prompts from there.
    At the final dialogue box click Finish and it will launch Hijack This.
    Click on the Do a system scan and save a log file button. It will scan and then ask you to save the log.
    Click Save to save the log file and then the log will open in notepad.
    Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log.
    Come back here to this thread and Paste the log in your next reply.
    DO NOT have Hijack This fix anything yet. Most of what it finds will be harmless or even required.
     
  3. SomeCanadian

    SomeCanadian Thread Starter

    Joined:
    Jan 1, 2006
    Messages:
    5
    Logfile of HijackThis v1.99.1
    Scan saved at 9:34:30 PM, on 1/1/2006
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Stardock\Object Desktop\WindowBlinds\wbload.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
    C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
    C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
    C:\WINDOWS\Explorer.EXE
    C:\PROGRA~1\Grisoft\AVG7\avgfwsrv.exe
    C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    C:\WINDOWS\System32\CTsvcCDA.exe
    C:\Program Files\ewido anti-malware\ewidoctrl.exe
    C:\Program Files\ewido anti-malware\ewidoguard.exe
    C:\Program Files\Norton AntiVirus\navapsvc.exe
    C:\Program Files\Norton AntiVirus\SAVScan.exe
    C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    C:\WINDOWS\System32\MsPMSPSv.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
    C:\WINDOWS\system32\atlkn.exe
    C:\WINDOWS\System32\hkcmd.exe
    C:\WINDOWS\BCMSMMSG.exe
    C:\WINDOWS\system32\dla\tfswctrl.exe
    C:\WINDOWS\System32\DSentry.exe
    C:\Program Files\Dell\Media Experience\PCMService.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2D1.EXE
    C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2D1.EXE
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\MessengerPlus! 3\MsgPlus.exe
    C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe
    C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2D1.EXE
    C:\Program Files\iPod\bin\iPodService.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\WINDOWS\system32\msun.exe
    C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
    C:\Program Files\MSN Messenger\msnmsgr.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Hijackthis\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.com
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\system32\zqvnc.dll/sp.html#10001%resultposition.net
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\zqvnc.dll/sp.html#10001%resultposition.net
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\system32\zqvnc.dll/sp.html#10001%resultposition.net
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\system32\zqvnc.dll/sp.html#10001%resultposition.net
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\zqvnc.dll/sp.html#10001%resultposition.net
    R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\system32\zqvnc.dll/sp.html#10001%resultposition.net
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\system32\zqvnc.dll/sp.html#10001%resultposition.net
    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.dell.com/
    R3 - Default URLSearchHook is missing
    O2 - BHO: (no name) - {00000000-0000-4720-A298-42A43B4414D4} - C:\Program Files\7abh4qen\7abh4qen.dll (file missing)
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
    O2 - BHO: (no name) - {43765C66-DD5C-4E3C-8E9F-4B82E2CDE01A} - C:\Program Files\CSBB\CSBB.dll (file missing)
    O2 - BHO: (no name) - {4914BFA5-388E-4BD3-A31D-7230909F3152} - C:\Program Files\CSBB\CSBB.dll (file missing)
    O2 - BHO: Class - {4E381D5B-92CC-AF4B-FF45-F7032B036461} - C:\WINDOWS\addvx32.dll (file missing)
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
    O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
    O2 - BHO: Class - {BD69C2FB-6172-5494-95D3-8BA67650941E} - C:\WINDOWS\atltr32.dll (file missing)
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O2 - BHO: Class - {C991539A-2D6D-16E2-18D1-ABE5EC41D228} - C:\WINDOWS\addqp32.dll
    O2 - BHO: (no name) - {F0A9E0EC-7883-4210-ACB6-38B019E0ACFF} - C:\Program Files\CSBB\CSBB.dll (file missing)
    O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
    O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
    O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
    O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
    O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
    O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe
    O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
    O4 - HKLM\..\Run: [diagent] "C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe" startup
    O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [\\COMPUTER\EPSON Stylus C84 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2D1.EXE /P34 "\\COMPUTER\EPSON Stylus C84 Series" /O5 "LPT1:" /M "Stylus C84"
    O4 - HKLM\..\Run: [Auto EPSON Stylus C84 Series on COMPUTER] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2D1.EXE /P40 "Auto EPSON Stylus C84 Series on COMPUTER" /O19 "\\COMPUTER\EPSONSty" /M "Stylus C84"
    O4 - HKLM\..\Run: [EPSON Stylus C84 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2D1.EXE /P23 "EPSON Stylus C84 Series" /O5 "LPT1:" /M "Stylus C84"
    O4 - HKLM\..\Run: [TV Media] C:\Program Files\TV Media\Tvm.exe
    O4 - HKLM\..\Run: [StorageGuard] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
    O4 - HKLM\..\Run: [P2P Networking] C:\WINDOWS\System32\P2P Networking\P2P Networking.exe /AUTOSTART
    O4 - HKLM\..\Run: [7abh4qen] C:\Program Files\7abh4qen\7abh4qen.exe
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [MessengerPlus3] "C:\Program Files\MessengerPlus! 3\MsgPlus.exe"
    O4 - HKLM\..\Run: [EPSON Stylus C84 Series...Sean's] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2D1.EXE /P32 "EPSON Stylus C84 Series...Sean's" /O5 "LPT1:" /M "Stylus C84"
    O4 - HKLM\..\Run: [1F.tmp] C:\DOCUME~1\Sean\LOCALS~1\Temp\1F.tmp.exe
    O4 - HKLM\..\Run: [20.tmp] C:\DOCUME~1\Sean\LOCALS~1\Temp\20.tmp.exe
    O4 - HKLM\..\Run: [1F.tmp.exe] C:\DOCUME~1\Sean\LOCALS~1\Temp\1F.tmp.exe
    O4 - HKLM\..\Run: [20.tmp.exe] C:\DOCUME~1\Sean\LOCALS~1\Temp\20.tmp.exe
    O4 - HKLM\..\Run: [msun.exe] C:\WINDOWS\system32\msun.exe
    O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
    O4 - HKLM\..\RunOnce: [atlkn.exe] C:\WINDOWS\system32\atlkn.exe
    O4 - HKCU\..\Run: [Auto EPSON Stylus C84 Series on COMPUTER] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2D1.EXE /P40 "Auto EPSON Stylus C84 Series on COMPUTER" /M "Stylus C84" /EF "HKCU"
    O4 - HKCU\..\Run: [TV Media] C:\Program Files\TV Media\Tvm.exe
    O4 - HKCU\..\Run: [NBJ] "C:\Program Files\Ahead\Nero BackItUp\NBJ.exe"
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup
    O4 - HKCU\..\Run: [Windows installer] C:\winstall.exe
    O4 - Startup: PowerReg SchedulerV2.exe
    O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
    O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O10 - Unknown file in Winsock LSP: c:\windows\system32\avgfwafu.dll
    O10 - Unknown file in Winsock LSP: c:\windows\system32\avgfwafu.dll
    O10 - Unknown file in Winsock LSP: c:\windows\system32\avgfwafu.dll
    O10 - Unknown file in Winsock LSP: c:\windows\system32\avgfwafu.dll
    O10 - Unknown file in Winsock LSP: c:\windows\system32\avgfwafu.dll
    O12 - Plugin for .xml: C:\Program Files\Netscape\Netscape Browser\PLUGINS\npTrident.dll
    O16 - DPF: {0335A685-ED24-4F7B-A08E-3BD15D84E668} - http://dl.filekicker.com/send/file/128985-NZIL/PhPSetup.cab
    O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
    O16 - DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary/MineSweeper.cab31267.cab
    O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - http://bin.mcafee.com/molbin/shared/mcinsctl/en-us/4,0,0,76/mcinsctl.cab
    O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://spaces.msn.com//PhotoUpload/MsnPUpld.cab
    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1135962292640
    O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsClient.cab31267.cab
    O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMessengerSetupDownloader.cab
    O16 - DPF: {B9A296D4-38AC-4566-8168-F7ACAF7D35E6} (Eyeball Video Session Control) - http://imlive.com/ChatSource/gVideoContol.cab
    O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} - http://bin.mcafee.com/molbin/shared/mcgdmgr/en-us/1,0,0,16/mcgdmgr.cab
    O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
    O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
    O20 - Winlogon Notify: WB - C:\PROGRA~1\Stardock\OBJECT~1\WINDOW~1\fastload.dll
    O23 - Service: Remote Procedure Call (RPC) Helper ( 11Fßä#·ºÄÖ`I) - Unknown owner - C:\WINDOWS\system32\sdkpu32.exe (file missing)
    O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
    O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
    O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
    O23 - Service: AVG Firewall (AVGFwSrv) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgfwsrv.exe
    O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
    O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.exe
    O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido anti-malware\ewidoctrl.exe
    O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido anti-malware\ewidoguard.exe
    O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
    O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe
    O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
    O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
    O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
     
  4. Cheeseball81

    Cheeseball81 Retired Moderator

    Joined:
    Mar 3, 2004
    Messages:
    84,315
    You have 2 different infections we need to take care of.

    * Click here to download smitRem.exe.
    • Save the file to your desktop.
    • It is a self extracting file.
    • Doubleclick the smitRem.exe and it will extract the files to a smitRem folder on your desktop.
    • Do not do anything with it yet. You will run the RunThis.bat file later in safe mode.

    * Click here for info on how to boot to safe mode if you don't already know how.


    * Now copy these instructions to notepad and save them to your desktop. You will need them to refer to in safe mode.


    * Restart your computer into safe mode now. Perform the following steps in safe mode:


    * Open the smitRem folder, then double click the RunThis.bat file to start the tool. Follow the prompts on screen.
    Wait for the tool to complete and disk cleanup to finish.

    * Go to Control Panel > Internet Options. Click on the Programs tab then click the "Reset Web Settings" button. Click Apply then OK.


    * Next go to Control Panel > Display. Click on the "Desktop" tab then click the "Customize Desktop" button. Click on the "Web" tab. Under "Web Pages" you should see an entry checked called something like "Security info" or similar. If it is there, select that entry and click the "Delete" button. Click OK then Apply and OK.


    * Restart back into Windows normally now.


    * Run ActiveScan online virus scan here

    When the scan is finished, anything that it cannot clean have it delete it. Make a note of the file location of anything that cannot be deleted so you can delete it yourself.
    - Save the results from the scan!

    Post a new HiJack This log along with the results from ActiveScan and the contents of the smitfiles.txt.
     
  5. SomeCanadian

    SomeCanadian Thread Starter

    Joined:
    Jan 1, 2006
    Messages:
    5
    Logfile of HijackThis v1.99.1
    Scan saved at 11:12:46 PM, on 1/1/2006
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Stardock\Object Desktop\WindowBlinds\wbload.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
    C:\WINDOWS\Explorer.EXE
    C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
    C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
    C:\PROGRA~1\Grisoft\AVG7\avgfwsrv.exe
    C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    C:\WINDOWS\System32\CTsvcCDA.exe
    C:\Program Files\ewido anti-malware\ewidoctrl.exe
    C:\Program Files\ewido anti-malware\ewidoguard.exe
    C:\Program Files\Norton AntiVirus\navapsvc.exe
    C:\Program Files\Norton AntiVirus\SAVScan.exe
    C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    C:\WINDOWS\System32\MsPMSPSv.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
    C:\WINDOWS\system32\atlkn.exe
    C:\WINDOWS\System32\hkcmd.exe
    C:\WINDOWS\BCMSMMSG.exe
    C:\WINDOWS\system32\dla\tfswctrl.exe
    C:\WINDOWS\System32\DSentry.exe
    C:\Program Files\Dell\Media Experience\PCMService.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2D1.EXE
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\MessengerPlus! 3\MsgPlus.exe
    C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2D1.EXE
    C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe
    C:\WINDOWS\system32\msun.exe
    C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Hijackthis\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.com
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\system32\zqvnc.dll/sp.html#10001%resultposition.net
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\zqvnc.dll/sp.html#10001%resultposition.net
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\system32\zqvnc.dll/sp.html#10001%resultposition.net
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\system32\zqvnc.dll/sp.html#10001%resultposition.net
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\zqvnc.dll/sp.html#10001%resultposition.net
    R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\system32\zqvnc.dll/sp.html#10001%resultposition.net
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\system32\zqvnc.dll/sp.html#10001%resultposition.net
    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.dell.com/
    R3 - Default URLSearchHook is missing
    O2 - BHO: (no name) - {00000000-0000-4720-A298-42A43B4414D4} - C:\Program Files\7abh4qen\7abh4qen.dll (file missing)
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
    O2 - BHO: (no name) - {43765C66-DD5C-4E3C-8E9F-4B82E2CDE01A} - C:\Program Files\CSBB\CSBB.dll (file missing)
    O2 - BHO: (no name) - {4914BFA5-388E-4BD3-A31D-7230909F3152} - C:\Program Files\CSBB\CSBB.dll (file missing)
    O2 - BHO: Class - {4E381D5B-92CC-AF4B-FF45-F7032B036461} - C:\WINDOWS\addvx32.dll (file missing)
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
    O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
    O2 - BHO: Class - {BD69C2FB-6172-5494-95D3-8BA67650941E} - C:\WINDOWS\atltr32.dll (file missing)
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O2 - BHO: Class - {C991539A-2D6D-16E2-18D1-ABE5EC41D228} - C:\WINDOWS\addqp32.dll
    O2 - BHO: (no name) - {F0A9E0EC-7883-4210-ACB6-38B019E0ACFF} - C:\Program Files\CSBB\CSBB.dll (file missing)
    O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
    O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
    O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
    O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
    O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
    O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe
    O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
    O4 - HKLM\..\Run: [diagent] "C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe" startup
    O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [\\COMPUTER\EPSON Stylus C84 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2D1.EXE /P34 "\\COMPUTER\EPSON Stylus C84 Series" /O5 "LPT1:" /M "Stylus C84"
    O4 - HKLM\..\Run: [Auto EPSON Stylus C84 Series on COMPUTER] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2D1.EXE /P40 "Auto EPSON Stylus C84 Series on COMPUTER" /O19 "\\COMPUTER\EPSONSty" /M "Stylus C84"
    O4 - HKLM\..\Run: [EPSON Stylus C84 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2D1.EXE /P23 "EPSON Stylus C84 Series" /O5 "LPT1:" /M "Stylus C84"
    O4 - HKLM\..\Run: [TV Media] C:\Program Files\TV Media\Tvm.exe
    O4 - HKLM\..\Run: [StorageGuard] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
    O4 - HKLM\..\Run: [P2P Networking] C:\WINDOWS\System32\P2P Networking\P2P Networking.exe /AUTOSTART
    O4 - HKLM\..\Run: [7abh4qen] C:\Program Files\7abh4qen\7abh4qen.exe
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [MessengerPlus3] "C:\Program Files\MessengerPlus! 3\MsgPlus.exe"
    O4 - HKLM\..\Run: [EPSON Stylus C84 Series...Sean's] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2D1.EXE /P32 "EPSON Stylus C84 Series...Sean's" /O5 "LPT1:" /M "Stylus C84"
    O4 - HKLM\..\Run: [1F.tmp] C:\DOCUME~1\Sean\LOCALS~1\Temp\1F.tmp.exe
    O4 - HKLM\..\Run: [20.tmp] C:\DOCUME~1\Sean\LOCALS~1\Temp\20.tmp.exe
    O4 - HKLM\..\Run: [1F.tmp.exe] C:\DOCUME~1\Sean\LOCALS~1\Temp\1F.tmp.exe
    O4 - HKLM\..\Run: [20.tmp.exe] C:\DOCUME~1\Sean\LOCALS~1\Temp\20.tmp.exe
    O4 - HKLM\..\Run: [msun.exe] C:\WINDOWS\system32\msun.exe
    O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
    O4 - HKLM\..\RunOnce: [atlkn.exe] C:\WINDOWS\system32\atlkn.exe
    O4 - HKCU\..\Run: [Auto EPSON Stylus C84 Series on COMPUTER] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2D1.EXE /P40 "Auto EPSON Stylus C84 Series on COMPUTER" /M "Stylus C84" /EF "HKCU"
    O4 - HKCU\..\Run: [TV Media] C:\Program Files\TV Media\Tvm.exe
    O4 - HKCU\..\Run: [NBJ] "C:\Program Files\Ahead\Nero BackItUp\NBJ.exe"
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup
    O4 - Startup: PowerReg SchedulerV2.exe
    O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
    O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O10 - Unknown file in Winsock LSP: c:\windows\system32\avgfwafu.dll
    O10 - Unknown file in Winsock LSP: c:\windows\system32\avgfwafu.dll
    O10 - Unknown file in Winsock LSP: c:\windows\system32\avgfwafu.dll
    O10 - Unknown file in Winsock LSP: c:\windows\system32\avgfwafu.dll
    O10 - Unknown file in Winsock LSP: c:\windows\system32\avgfwafu.dll
    O12 - Plugin for .xml: C:\Program Files\Netscape\Netscape Browser\PLUGINS\npTrident.dll
    O16 - DPF: {0335A685-ED24-4F7B-A08E-3BD15D84E668} - http://dl.filekicker.com/send/file/128985-NZIL/PhPSetup.cab
    O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
    O16 - DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary/MineSweeper.cab31267.cab
    O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - http://bin.mcafee.com/molbin/shared/mcinsctl/en-us/4,0,0,76/mcinsctl.cab
    O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://spaces.msn.com//PhotoUpload/MsnPUpld.cab
    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1135962292640
    O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsClient.cab31267.cab
    O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
    O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMessengerSetupDownloader.cab
    O16 - DPF: {B9A296D4-38AC-4566-8168-F7ACAF7D35E6} (Eyeball Video Session Control) - http://imlive.com/ChatSource/gVideoContol.cab
    O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} - http://bin.mcafee.com/molbin/shared/mcgdmgr/en-us/1,0,0,16/mcgdmgr.cab
    O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
    O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
    O20 - Winlogon Notify: WB - C:\PROGRA~1\Stardock\OBJECT~1\WINDOW~1\fastload.dll
    O23 - Service: Remote Procedure Call (RPC) Helper ( 11Fßä#·ºÄÖ`I) - Unknown owner - C:\WINDOWS\system32\sdkpu32.exe (file missing)
    O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
    O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
    O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
    O23 - Service: AVG Firewall (AVGFwSrv) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgfwsrv.exe
    O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
    O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.exe
    O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido anti-malware\ewidoctrl.exe
    O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido anti-malware\ewidoguard.exe
    O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
    O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe
    O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
    O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
    O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
     
  6. Cheeseball81

    Cheeseball81 Retired Moderator

    Joined:
    Mar 3, 2004
    Messages:
    84,315
    Be back shortly with instructions.
     
  7. Cheeseball81

    Cheeseball81 Retired Moderator

    Joined:
    Mar 3, 2004
    Messages:
    84,315
    You will need to download the following tools and have them ready to run. Do not run any of them until instructed to do so:

    Click here to download cwsserviceremove.zip: http://castlecops.com/zx/flrman1/cwsserviceremove.zip
    Unzip it to your desktop and have it ready to run later.

    *Download Cleanup from Here
    • A window will open and choose SAVE, then DESKTOP as the destination.
    • On your Desktop, click on Cleanup40.exe icon.
    • Then, click RUN and place a checkmark beside "I Agree"
    • Then click NEXT followed by START and OK.
    • A window will appear with many choices, keep all the defaults as set when the Slide Bar to the left is set to Standard Quality.
    • Click OK
    • DO NOT RUN IT YET

    Download KillBox here: http://www.downloads.subratam.org/KillBox.zip
    Save it to your desktop.
    DO NOT run it yet.

    Click here to download CWShredder: http://cwshredder.net/bin/CWShredder.exe
    DO NOT run it yet. Download it to the desktop and have it ready to run later.

    Click here to download AboutBuster created by Rubber Ducky: http://www.majorgeeks.com/AboutBuster_d4289.html

    Unzip AboutBuster to the desktop then click the "Update Button" then click "Check for Update" and download the updates and then click "Exit".

    DO NOT run it yet.
    Just update the program for later.

    Now go ahead and set your computer to show hidden files like so:

    Go to Start – Search and under More advanced search options, make sure there is a check by Search System Folders and Search hidden files and folders and Search system subfolders.

    Next, click on My Computer, Go to Tools – Folder Options. Click on the View tab and make sure that Show hidden files and folders is checked. Also uncheck Hide protected operating system files and Hide extensions for known file types. Now click Apply to all folders. Click Apply and then OK.

    After you have downloaded all the above tools, sign off the Internet and remain offline until this procedure is complete. Copy these instructions to notepad and save them on your desktop for easy access. You must follow these directions exactly and you cannot skip any part of it.

    Click Start – Run - and type in:

    services.msc

    Click OK.

    In the services window find: Remote Procedure Call (RPC) Helper

    Right click and choose Properties. On the General tab under Service Status click the Stop button to stop the service. Beside Startup Type in the dropdown menu select Disabled. Click Apply then OK. Exit the Services utility.

    Note: You may get an error here when trying to access the properties of the service. If you do get an error, just select the service and look there in the top left of the main service window and click "Stop" to stop the service. If that gives an error or it is already stopped, just skip this step and proceed with the rest.

    CAUTION: There is also a service named Remote Procedure Call (RPC) Locator and one called Remote Procedure Call (RPC). These are the legitimate services. Do not stop those two.

    Boot into Safe Mode (start tapping the F8 key at Startup, before the Windows logo screen)

    Double click on the cwsserviceremove.reg file you downloaded at the beginning to enter into the registry.......Answer yes when asked to have it's contents added to the registry.

    Run HijackThis and put a check by these entries:

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\system32\zqvnc.dll/sp.html#10001%resultposition.net

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\zqvnc.dll/sp.html#10001%resultposition.net

    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank

    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\system32\zqvnc.dll/sp.html#10001%resultposition.net

    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\system32\zqvnc.dll/sp.html#10001%resultposition.net

    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\zqvnc.dll/sp.html#10001%resultposition.net

    R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\system32\zqvnc.dll/sp.html#10001%resultposition.net

    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\system32\zqvnc.dll/sp.html#10001%resultposition.net

    R3 - Default URLSearchHook is missing

    O2 - BHO: (no name) - {00000000-0000-4720-A298-42A43B4414D4} - C:\Program Files\7abh4qen\7abh4qen.dll (file missing)

    O2 - BHO: (no name) - {43765C66-DD5C-4E3C-8E9F-4B82E2CDE01A} - C:\Program Files\CSBB\CSBB.dll (file missing)

    O2 - BHO: (no name) - {4914BFA5-388E-4BD3-A31D-7230909F3152} - C:\Program Files\CSBB\CSBB.dll (file missing)

    O2 - BHO: Class - {4E381D5B-92CC-AF4B-FF45-F7032B036461} - C:\WINDOWS\addvx32.dll (file missing)

    O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)

    O2 - BHO: Class - {BD69C2FB-6172-5494-95D3-8BA67650941E} - C:\WINDOWS\atltr32.dll (file missing)

    O2 - BHO: Class - {C991539A-2D6D-16E2-18D1-ABE5EC41D228} - C:\WINDOWS\addqp32.dll

    O2 - BHO: (no name) - {F0A9E0EC-7883-4210-ACB6-38B019E0ACFF} - C:\Program Files\CSBB\CSBB.dll (file missing)

    O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)

    O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)

    O4 - HKLM\..\Run: [TV Media] C:\Program Files\TV Media\Tvm.exe

    O4 - HKLM\..\Run: [P2P Networking] C:\WINDOWS\System32\P2P Networking\P2P Networking.exe /AUTOSTART

    O4 - HKLM\..\Run: [7abh4qen] C:\Program Files\7abh4qen\7abh4qen.exe

    O4 - HKLM\..\Run: [1F.tmp] C:\DOCUME~1\Sean\LOCALS~1\Temp\1F.tmp.exe

    O4 - HKLM\..\Run: [20.tmp] C:\DOCUME~1\Sean\LOCALS~1\Temp\20.tmp.exe

    O4 - HKLM\..\Run: [1F.tmp.exe] C:\DOCUME~1\Sean\LOCALS~1\Temp\1F.tmp.exe

    O4 - HKLM\..\Run: [20.tmp.exe] C:\DOCUME~1\Sean\LOCALS~1\Temp\20.tmp.exe

    O4 - HKLM\..\Run: [msun.exe] C:\WINDOWS\system32\msun.exe

    O4 - HKLM\..\RunOnce: [atlkn.exe] C:\WINDOWS\system32\atlkn.exe

    O4 - HKCU\..\Run: [TV Media] C:\Program Files\TV Media\Tvm.exe

    O4 - Startup: PowerReg SchedulerV2.exe

    O23 - Service: Remote Procedure Call (RPC) Helper ( 11Fßä#·ºÄÖ`I) - Unknown owner - C:\WINDOWS\system32\sdkpu32.exe (file missing)


    Once you’ve checked all of the above entries, click the Fix Checked button.

    Exit Hijack This.

    Double-click on Killbox.exe to run it.
    Now put a tick by Standard File Kill.
    In the "Full Path of File to Delete" box, copy and paste each of the following lines one at a time then click on the button that has the red circle with the X in the middle after you enter each file.
    It will ask for confimation to delete the file.
    Click Yes.
    Continue with that same procedure until you have copied and pasted all of these in the "Paste Full Path of File to Delete" box.

    C:\WINDOWS\system32\zqvnc.dll
    C:\WINDOWS\addqp32.dll
    C:\WINDOWS\system32\msun.exe
    C:\WINDOWS\system32\atlkn.exe


    Note: It is possible that Killbox will tell you that one or more files do not exist.
    If that happens, just continue on with all the files. Be sure you don't miss any.

    Exit the KillBox.

    Now find and delete these folders:

    C:\Program Files\7abh4qen
    C:\Program Files\CSBB
    C:\Program Files\TV Media
    C:\WINDOWS\System32\P2P Networking


    Navigate to the C:\Windows\Temp folder.
    Open the Temp folder and go to Edit>Select All then Edit>Delete to delete the entire contents of the Temp folder.

    Go to Start>Run and type %temp% in the Run box.
    The Temp folder will open. Click Edit>Select All then Edit>Delete to delete the entire contents of the Temp folder.

    Delete everything in this folder: C:\DOCUMENTS AND SETTINGS\Sean\LOCAL SETTINGS\Temp

    Finally go to Control Panel>Internet Options.
    On the General tab under "Temporary Internet Files" Click "Delete Files".
    Put a check by "Delete Offline Content" and click OK.
    Click on the Programs tab then click the "Reset Web Settings" button.
    Click Apply then OK.

    Next run AboutBuster. Double click Aboutbuster.exe, click OK, click Start then click OK. This will scan your computer for the bad files and delete them.

    Now, run CWShredder. Just click on the cwshredder.exe then click Fix (Not Scan only) and let it do its thing.

    * Run Cleanup:
    • Click on the "Cleanup" button and let it run.
    • Once its done, close the program.

    Restart your compter into Normal Mode.

    Now turn off System Restore:

    On the Desktop, right-click My Computer.
    Click Properties.
    Click the System Restore tab.
    Check Turn off System Restore.
    Click Apply, and then click OK.

    Restart your computer.

    Go here and do an online virus scan: http://housecall.trendmicro.com/

    Be sure and put a check in the box by "Auto Clean" before you do the scan. If it finds anything that it cannot clean have it delete it or make a note of the file location so you can delete it yourself. Housecall will detect the leftover files from this hijacker.

    This hijacker is known to alter or delete certain files so check this out please:

    Download the Hoster from here:
    www.funkytoad.com/download/hoster.zip
    Run Hoster and press Restore Original Hosts, OK, and Exit Program.

    If you have Spybot S&D installed you will also need to replace one file.
    Go here: http://www.spywareinfo.com/~merijn/winfiles.html
    Download SDHelper.dll
    Copy the file to the folder containing your Spybot S&D program (normally C:\Program Files\Spybot - Search & Destroy)

    Check in the C:\Windows\system32 folder to be sure you have a file named Shell.dll.
    If you do not have one, go to the C:\Windows\system32\dllcache folder.
    Find shell.dll and right click on it. Choose Copy from the menu.
    Open the System32 folder and right click on an empty space in the window. Choose Paste from the menu.

    The file "Control.exe" may have been deleted.
    See if Control.exe is present in C:\windows\system32

    If Control.exe isn't there, go here: http://www.spywareinfo.com/~merijn/winfiles.html
    Download control.exe per the instructions at the site.

    IMPORTANT!: Please check your ActiveX security settings.
    They may have been changed by this CWS variant to allow ALL ActiveX!
    Reset your ActiveX security settings like so...
    Go to Internet Options - Security - Internet, press 'default level', then OK.
    Now press "Custom Level."

    In the ActiveX section, set the first two options "Download Signed and Unsigned ActiveX controls" to 'Prompt', and "Initialize and Script ActiveX Controls not marked as Safe" to 'Disable'.

    Reboot and post another Hijack This log please.
     
  8. SomeCanadian

    SomeCanadian Thread Starter

    Joined:
    Jan 1, 2006
    Messages:
    5
    Logfile of HijackThis v1.99.1
    Scan saved at 7:44:47 AM, on 1/3/2006
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Stardock\Object Desktop\WindowBlinds\wbload.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
    C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
    C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
    C:\PROGRA~1\Grisoft\AVG7\avgfwsrv.exe
    C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    C:\WINDOWS\System32\CTsvcCDA.exe
    C:\Program Files\ewido anti-malware\ewidoctrl.exe
    C:\Program Files\ewido anti-malware\ewidoguard.exe
    C:\Program Files\Norton AntiVirus\navapsvc.exe
    C:\Program Files\Norton AntiVirus\SAVScan.exe
    C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    C:\WINDOWS\System32\MsPMSPSv.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\System32\hkcmd.exe
    C:\WINDOWS\BCMSMMSG.exe
    C:\WINDOWS\system32\dla\tfswctrl.exe
    C:\WINDOWS\System32\DSentry.exe
    C:\Program Files\Dell\Media Experience\PCMService.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe
    C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2D1.EXE
    C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2D1.EXE
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\Program Files\MessengerPlus! 3\MsgPlus.exe
    C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2D1.EXE
    C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\WINDOWS\system32\wuauclt.exe
    C:\Program Files\Hijackthis\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.dell.com/
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
    O2 - BHO: (no name) - {43765C66-DD5C-4E3C-8E9F-4B82E2CDE01A} - C:\Program Files\CSBB\CSBB.dll (file missing)
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
    O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
    O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
    O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
    O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe
    O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
    O4 - HKLM\..\Run: [diagent] "C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe" startup
    O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [\\COMPUTER\EPSON Stylus C84 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2D1.EXE /P34 "\\COMPUTER\EPSON Stylus C84 Series" /O5 "LPT1:" /M "Stylus C84"
    O4 - HKLM\..\Run: [Auto EPSON Stylus C84 Series on COMPUTER] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2D1.EXE /P40 "Auto EPSON Stylus C84 Series on COMPUTER" /O19 "\\COMPUTER\EPSONSty" /M "Stylus C84"
    O4 - HKLM\..\Run: [EPSON Stylus C84 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2D1.EXE /P23 "EPSON Stylus C84 Series" /O5 "LPT1:" /M "Stylus C84"
    O4 - HKLM\..\Run: [StorageGuard] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [MessengerPlus3] "C:\Program Files\MessengerPlus! 3\MsgPlus.exe"
    O4 - HKLM\..\Run: [EPSON Stylus C84 Series...Sean's] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2D1.EXE /P32 "EPSON Stylus C84 Series...Sean's" /O5 "LPT1:" /M "Stylus C84"
    O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
    O4 - HKCU\..\Run: [Auto EPSON Stylus C84 Series on COMPUTER] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2D1.EXE /P40 "Auto EPSON Stylus C84 Series on COMPUTER" /M "Stylus C84" /EF "HKCU"
    O4 - HKCU\..\Run: [NBJ] "C:\Program Files\Ahead\Nero BackItUp\NBJ.exe"
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup
    O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
    O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O10 - Unknown file in Winsock LSP: c:\windows\system32\avgfwafu.dll
    O10 - Unknown file in Winsock LSP: c:\windows\system32\avgfwafu.dll
    O10 - Unknown file in Winsock LSP: c:\windows\system32\avgfwafu.dll
    O10 - Unknown file in Winsock LSP: c:\windows\system32\avgfwafu.dll
    O10 - Unknown file in Winsock LSP: c:\windows\system32\avgfwafu.dll
    O12 - Plugin for .xml: C:\Program Files\Netscape\Netscape Browser\PLUGINS\npTrident.dll
    O16 - DPF: {0335A685-ED24-4F7B-A08E-3BD15D84E668} - http://dl.filekicker.com/send/file/128985-NZIL/PhPSetup.cab
    O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
    O16 - DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary/MineSweeper.cab31267.cab
    O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - http://bin.mcafee.com/molbin/shared/mcinsctl/en-us/4,0,0,76/mcinsctl.cab
    O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://spaces.msn.com//PhotoUpload/MsnPUpld.cab
    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1135962292640
    O16 - DPF: {6E5A37BF-FD42-463A-877C-4EB7002E68AE} (Housecall ActiveX 6.5) - http://housecall65.trendmicro.com/housecall/applet/html/native/x86/win32/activex/hcImpl.cab
    O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsClient.cab31267.cab
    O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
    O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMessengerSetupDownloader.cab
    O16 - DPF: {B9A296D4-38AC-4566-8168-F7ACAF7D35E6} (Eyeball Video Session Control) - http://imlive.com/ChatSource/gVideoContol.cab
    O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} - http://bin.mcafee.com/molbin/shared/mcgdmgr/en-us/1,0,0,16/mcgdmgr.cab
    O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
    O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
    O20 - Winlogon Notify: WB - C:\PROGRA~1\Stardock\OBJECT~1\WINDOW~1\fastload.dll
    O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
    O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
    O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
    O23 - Service: AVG Firewall (AVGFwSrv) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgfwsrv.exe
    O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
    O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.exe
    O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido anti-malware\ewidoctrl.exe
    O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido anti-malware\ewidoguard.exe
    O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
    O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe
    O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
    O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
    O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
     
  9. Cheeseball81

    Cheeseball81 Retired Moderator

    Joined:
    Mar 3, 2004
    Messages:
    84,315
    Rescan with Hijack This.
    Close all browser windows except Hijack This.
    Put a check mark beside these entries and click "Fix Checked".

    O2 - BHO: (no name) - {43765C66-DD5C-4E3C-8E9F-4B82E2CDE01A} - C:\Program Files\CSBB\CSBB.dll (file missing)

    Reboot. How are things now?
     
  10. SomeCanadian

    SomeCanadian Thread Starter

    Joined:
    Jan 1, 2006
    Messages:
    5
    everything appears to working normally. Thank You
     
  11. Cheeseball81

    Cheeseball81 Retired Moderator

    Joined:
    Mar 3, 2004
    Messages:
    84,315
    You're welcome :)

    Turn System Restore back on and create a restore point.

    To create a restore point:

    Single-click Start and point to All Programs.
    Mouse over Accessories, then System Tools, and select System Restore.
    In the System Restore wizard, select the box next the text labeled "Create a restore point" and click the Next button.
    Type a description for your new restore point. Something like "After trojan/spyware cleanup". Click Create and you're done.

    You can mark your thread "Solved" from the Thread Tools drop down menu.
     
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