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[SOLVED] scanner problem

Discussion in 'Hardware' started by Marye Heitzman, Jan 15, 2002.

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  1. Marye Heitzman

    Marye Heitzman Thread Starter

    Joined:
    Mar 15, 2001
    Messages:
    98
    hp 760c computer
    scanjet 3400c scanner- both brand new. Scanner worked fine at first. After norton internet security installed and windows updates for XP installed, the scanner no longer works. In the hardware device driver it shows an !. One of the windows updates was for Hp scanner drivers. Wonder if this is the problem. Can't figure out how to uninstall it. Tried running scanner without norton running and the scanner still didn't work. Scanner WILL WORK when you go into control panel and select scanner and double click on the scanner 3400C icon. This brings up a scanner wizard and the scanner will work this way. Tried the update on the HP site but windows warned me not to install because it would cause other programs not to work. Also tried reinstalling the software that came with the scanner-didn't work. Please help. Very frustrated.
     
  2. deuce

    deuce

    Joined:
    May 26, 2001
    Messages:
    7,530
    Try deleting the currect drivers (in control panel right click on it then click remove) then insert the cd from the scanner manufacture with their drivers and reinstall them.
     
  3. Marye Heitzman

    Marye Heitzman Thread Starter

    Joined:
    Mar 15, 2001
    Messages:
    98
    solved.....used system restore to go back to before the windows updates
     
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