Solved: ScanSnap & Hp Photosmart MFP Conflict

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AlpineHiker

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Jan 21, 2013
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I have an Hp Photosmart C7280 running via USB connection and wifi network on a Dell Precision 4300 Workstation running Windows XP. When I connected a new ScanSnap s1300i via USB, the ScanSnap was not recognized. I disconnected C7280 and rebooted Dell. The scansnap was recognized and operable. I reconnected the Hp and tried to print with no success. The scansnap stopped working as well. Should I connect these is a certain order? Can they both work connected to my Dell?

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows XP Professional, Service Pack 3, 32 bit
Processor: Intel(R) Core(TM)2 Duo CPU T7800 @ 2.60GHz, x86 Family 6 Model 15 Stepping 11
Processor Count: 2
RAM: 3581 Mb
Graphics Card: NVIDIA Quadro FX 360M, 512 Mb
Hard Drives: C: Total - 114470 MB, Free - 10707 MB;
Motherboard: Dell Inc.,
Antivirus: Microsoft Security Essentials, Updated: Yes, On-Demand Scanner: Enabled
 

Triple6

Rob
Moderator
Joined
Dec 26, 2002
Messages
52,933
Have you tried different USB ports? Or downloading and installing the latest drivers for each device?

It's not a matter of connecting them in any order, it seems there is a compatibility issue between them.
 

AlpineHiker

Thread Starter
Joined
Jan 21, 2013
Messages
2
Triple6,
I updated drivers on Dell, Hp C7280 and Scansnap. That did the trick. Everything's working.
Thanks for you're help. This was much better than talking to each OEM's tech support.
 
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