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Solved: SCH-LC11 Connect Problems

Discussion in 'Networking' started by Lakeman107, Dec 17, 2011.

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  1. Lakeman107

    Lakeman107 Thread Starter

    Joined:
    Feb 28, 2005
    Messages:
    16
    I have a Verizon Samsung 4G LTE Hotspot. (SCH-LC11) I Purchased this device on October 25, 2011 and had no problems out of the box. I was able to connect 3 Computers to the internet with a strong 4G signal.

    #1 - Dell E521 desktop using a Belkin USB Network Adopter FD1101 v1 running Win XP SP3
    #2 - Gateway DX4831 Desktop using a Cisco/Linksystem AE2500 USB Network Adapter running Win 7
    #3 - HP G60 Laptop with a built in card Atheros AR 5009 802.1 a/g/n WiFi Adapter.

    Somewhere about Dec 1 the laptop could no longer connect to the internet via the Hotspot. I did all of the "happy Harry homeowner" things with no result. I took the laptop to the local library and was able to get to the net via their WiFi. This leads me to believe that the WiFi adopter is OK. I also disabled the built in adopter and tried the USB adopters. No success.

    Next I went to my friendly neighborhood Verizon retailer and they fiddled with the laptop for an hour running through the same hoops I had. The store rep called VZ Tech support (he got through with out a hold??). After about 10 mins the tech support, level 1, said "bad hotspot", and new one was in the mail.

    The new hotspot arrived, I fired it up according to instructions and .... same problem. The desktops still connect and the laptop does not.

    I called VZ Tech support and after having exhausted the Level 1 guy I was transferred to Angela at level 2. She ran me through the hoops and said "after having checked several forums on the web I recommend that you update your driver".

    I went to HP got the updated driver for this system, laptop and card. Installed the driver with no improvement.
    I did a system restore to Mid-November (when it was known to be working) NO Joy. Installed the new driver on the November Restore Point and still no Joy.

    I checked this forum which recommended the driver up date and also removing the encryption to see it the computer would connect. It did not.

    OK what I do see is the PC is saying it is connected to the network but cannot get to the web. When I look at the admin page on the hotspot, it is telling me that I have 2 of 5 computers connected. I checked the IP addresses and it is the codes for the 2 desktops, as suspected.

    The PC sees the Hotspot the Hotspot does not see the PC.

    Well folks that is my story, except for this... The Laptop belongs to gray-haired old woman who does more than half the cooking. I think she is going to hold my Christmas gifts hostage until I get this thing working. Does anybody have any additional suggestions??

    No matter how it turns out, Happy Holidays to all.:(
     
  2. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,421
    First Name:
    Wayne
    i'm not an expert on the 4G devices - I will look the device up - but i'm i correct in assuming you just connect to the unit using a standard 802.11 wifi adapter on any device and the box then connects to the mobile network - if so I guess we should be able to treat like any network - so assumptions made above here goes

    EDIT
    reading the user manual here http://downloadcenter.samsung.com/c...51023370/VZW_SCH-LC11_English_User_Manual.pdf
    Whats the status of the wireless light on device ?
    How many profiles do you have set up
    Try removing the wireless security on the device and see if you can connect
    Do you have any MAC filtering on ?
    you may also want to clear the wireless profile on the laptop - see below

    lets see an ipconfig /all from the laptop -see below

    can we also see an ipconfig /all from a working desktop - lets us know which is which

    what firewall/security suite do you have on the laptop - any time trail versions like Norton, mcafee etc



    ------------------------------------------------------------------------
    ipconfig /all
    If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here

    We would like to see the results from ipconfig /all post back the results in a reply here

    Hold the Windows key and press R, then type CMD then press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):

    In the command prompt window that opens, type the following command:

    Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

    ipconfig /all > network.txt & network.txt

    It will export the results to notepad and then automatically open notepad.

    Now all you need to do is copy and paste those results to a reply here
    to do that:
    From the notepad menu - choose Edit - Select all
    all the text will be highlighted
    Next
    From the notepad menu - choose Edit - Copy
    Now go back to the forum - reply and then right click in the reply box and paste
    ------------------------------------------------------------------------
    ------------------------------------------------------------------------

    How to remove Wireless Profiles
    http://mgmcc.forumotion.net/t109-removing-an-existing-wireless-profile
    ------------------------------------------------------------------------

    How to remove Wireless Profiles - for Vista and Windows 7
    http://mgmcc.forumotion.net/networking-tutorials-f17/removing-an-existing-wireless-profile-t109.htm
    - Vista/Windows7:
    http://www.tp-link.com/support/showfaq.asp?id=214
    - delete the wireless profiles
    Start> control Panel> classic view> network and sharing center> manage wireless networks

    Delete the profiles
    you will then have to enter the wireless security key for any networks you connect to - so make sure you know the correct password , and not using an incorrect password at all
    ------------------------------------------------------------------------

    How to remove Wireless Profiles - for XP
    http://mgmcc.forumotion.net/networking-tutorials-f17/removing-an-existing-wireless-profile-t109.htm
    - XP
    http://www.tp-link.com/support/showfaq.asp?id=186
    - delete the preferred networks
    start> control panel> network connections> right click on the wireless connection> listed wireless networks tab in the preferred network list click on each one and - remove button

    you will then have to enter the wireless security key for any networks you connect to - so make sure you know the correct password , and not using an incorrect password at all

    ------------------------------------------------------------------------
     
  3. TerryNet

    TerryNet Moderator

    Joined:
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    Messages:
    79,909
    First Name:
    Terry
    My top suspect is a non-Windows firewall or security suite, or possibly even an anti-virus. What one(s) do, or did, you (or she) have on the machine (yes, etaf already asked--I wanted to emphasize!)?

    My second suspect would be a need for the following repairs (if I guessed the OS correctly).

    (From a JohnWill post)

    TCP/IP stack repair options for use with Vista or 7.

    Start - All Programs - Accessories and right click on Command Prompt, select "Run as Administrator" to open a command prompt.

    Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

    Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log

    Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log

    Reboot the machine.
     
  4. Lakeman107

    Lakeman107 Thread Starter

    Joined:
    Feb 28, 2005
    Messages:
    16
    All three machines are running Kaspersky Pure on an annual license.

    This is one of the desktops that is connected.

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Gateway
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Wireless LAN adapter Wireless Network Connection 2:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Linksys AE2500
    Physical Address. . . . . . . . . : C0-C1-C0-60-CB-22
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::b1b7:3518:f490:d488%27(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.2(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Saturday, December 17, 2011 8:42:59 AM
    Lease Expires . . . . . . . . . . : Saturday, December 17, 2011 7:45:42 PM
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DHCPv6 IAID . . . . . . . . . . . : 616612288
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-D4-5D-4A-90-FB-A6-2D-DD-2B
    DNS Servers . . . . . . . . . . . : 192.168.1.1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Bluetooth Network Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
    Physical Address. . . . . . . . . : 00-02-72-AB-1E-1C
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Intel(R) 82578DC Gigabit Network Connection
    Physical Address. . . . . . . . . : 90-FB-A6-2D-DD-2B
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 12:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{BA412897-A0CC-4B4A-B957-29F9511B1F16}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{C38437C1-402D-4B90-80F7-E5B2443357E2}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes


    This is the HP laptop that has lost connectivity via the HotSpot

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Deanna-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Wireless LAN adapter Wireless Network Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Atheros AR5009 802.11a/g/n WiFi Adapter
    Physical Address. . . . . . . . . : 00-25-56-2B-3F-E7
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek RTL8102E Family PCI-E Fast Ethernet NIC (NDIS 6.0)
    Physical Address. . . . . . . . . : 00-1F-16-D4-D7-D9
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 6:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.{6702AC0B-B58E-40E1-B34F-0C56723D061A}
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 11:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.{08F46703-A7D7-478D-A637-B3B69C52CEBC}
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
     
  5. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,421
    First Name:
    Wayne
    try the tcp/ip repair posted by terrynet - if windows XP - heres the command

    next would be to remove the security suite - see below

    ------------------------------------------------------------------------

    TCP/IP stack repair options for use with Windows XP with SP2/SP3

    Start, Run, CMD to open a command prompt:

    In the command prompt window that opens, type type the following commands:

    Note: Type only the text in bold for the following commands.

    Reset TCP/IP stack to installation defaults, type: netsh int ip reset reset.log
    and press enter

    Reset WINSOCK entries to installation defaults, type: netsh winsock reset catalog
    and press enter

    Reboot the machine.

    Please note and post back - if you receive the message
    Access is Denied

    Post back the results here
    rightclick in the box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste
    ------------------------------------------------------------------------

    Uninstall via the windows control panel first and then use the removal tool
    --------------------------------------------------------------

    Kaspersky Removal Tool
    A link to Kaspersky - this varies with different versions
    http://support.kaspersky.com/faq/?qid=208279463
    http://support.kaspersky.com/faq/?qid=193239279

    --------------------------------------------------------------
     
  6. Lakeman107

    Lakeman107 Thread Starter

    Joined:
    Feb 28, 2005
    Messages:
    16
    Reply to ETAF @4:25 PM
    reading the user manual here http://downloadcenter.samsung.com/co...ser_Manual.pdf
    Whats the status of the wireless light on device ? 4G LTE Network Status Solid GREEN
    How many profiles do you have set up? Ill say one (secure) as I have not set up any since receiving the device?
    Try removing the wireless security on the device and see if you can connect - I did with no change
    Do you have any MAC filtering on ? Where do I find that information?
    you may also want to clear the wireless profile on the laptop - see below

    lets see an ipconfig /all from the laptop -see below Sent in Previous Reply

    can we also see an ipconfig /all from a working desktop - lets us know which is which - DONE

    what firewall/security suite do you have on the laptop - any time trail versions like Norton, mcafee etc

    KASPERSKY PURE Annual License. NOTE Firewall and antivirus disabled, Can't get on the net can't hurt.

    Remove Profiles
    Start> control Panel> classic view> network and sharing center> manage wireless networks

    Delete the profiles
    you will then have to enter the wireless security key for any networks you connect to - so make sure you know the correct password , and not using an incorrect password at all

    Since I cannot connect to the Hotspot there are no profiles available for deletion. The Option is grayed out.
     
  7. Lakeman107

    Lakeman107 Thread Starter

    Joined:
    Feb 28, 2005
    Messages:
    16
    REPLY to TerryNet @ 4:35PM

    My top suspect is a non-Windows firewall or security suite, or possibly even an anti-virus. What one(s) do, or did, you (or she) have on the machine (yes, etaf already asked--I wanted to emphasize!)? Kaspersky Pure on Annual Licence. Firewall is disabled as is antivirus (can't get on internet, no harm)

    My second suspect would be a need for the following repairs (if I guessed the OS correctly).

    (From a JohnWill post)

    TCP/IP stack repair options for use with Vista or 7.

    Start - All Programs - Accessories and right click on Command Prompt, select "Run as Administrator" to open a command prompt.

    Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

    Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log

    Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log

    Reboot the machine.

    Completed with no improvement. - see below

    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>netsh int ip reset reset.log
    Reseting Echo Request, failed.
    Access is denied.

    There's no user specified settings to be reset.


    C:\Windows\system32>netsh winsock reset catalog

    Sucessfully reset the Winsock Catalog.
    You must restart the computer in order to complete the reset.


    C:\Windows\system32>
     
  8. etaf

    etaf Moderator

    Joined:
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    Messages:
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    First Name:
    Wayne
    heres the problem

    did you run as admin


    Start, Programs\Accessories and right click on Command Prompt, select "Run as Administrator" to open a command prompt.

    if so . then the only way i have seen this resolved is to

    go into device manager and remove the wireless network adapter - right click on the adapter and uninstall
    then reboot the PC and allow windows to redetect the hardware and install the driver and tcp/ip bindings

    run the tcp/ip reset again and see if you still get "access is denied"
    if not - does it now connect ?
     
  9. Lakeman107

    Lakeman107 Thread Starter

    Joined:
    Feb 28, 2005
    Messages:
    16
    OK , If I am keeping up with the threads .... we are now at removing the Kaspersky PURE? Before I take that move the questions are a.) it worked for 5 weeks before this problem started, and b.) the firewalls and antivirus are down, Doesn't that take that off the table? Try to keep it simple, you are dealing with a senior citizen that has been fooling with this for a few days and his head is starting to spin. The avatar is NOT at cartoon, it IS me.
     
  10. etaf

    etaf Moderator

    Joined:
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    Messages:
    65,421
    First Name:
    Wayne
    i would remove and re-install the adapter - as you are getting "access is denied" on a tcp/ip reset first


    ------------------------------------------------------------------------
    Device Manager
    windows key and pause Key should open to allow device manager to be seen on laptops may need to use windows key + FN key + Pause Key
    if not then
    Start > control Panel {Vista set to classic view}> system > {Vista, device manager on left hand side} {XP hardware Tab, device manager button} >
    windows 7
    start > control panel> System and Security> Device Manager

    network adaptors, click on the + >

    right click on the adapter "Atheros AR5009 802.11a/g/n WiFi Adapter"
    and uninstall then reboot the PC and allow windows to redetect the hardware and install the driver and tcp/ip bindings
     
  11. Lakeman107

    Lakeman107 Thread Starter

    Joined:
    Feb 28, 2005
    Messages:
    16
    REPLY to ETAF at 5:25PM

    No Joy in Mudville tonight!
    I did run the resets as Administrator and have gone through the drill again. (Copy below)
    I removed the adopter and did a reboot. The system found the internal adopter , reinstalled with the updated driver.
    When I try to connect to the network Verizon SCH-LC11 e7f2 Secure I still get the message that the computer has connected but does not have access to the internet.

    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>netsh winsock reset catalog

    Sucessfully reset the Winsock Catalog.
    You must restart the computer in order to complete the reset.


    C:\Windows\system32>netsh int ipv4 reset reset.log
    Reseting Echo Request, failed.
    Access is denied.

    Reseting Global, OK!
    Reseting Interface, OK!
    A reboot is required to complete this action.

    TYPO
    C:\Windows\system32>ipv6 reset reset.log
    'ipv6' is not recognized as an internal or external command,
    operable program or batch file.


    DO OVER
    C:\Windows\system32>netsh int ipv6 reset reset.log
    Reseting Echo Request, failed.
    Access is denied.

    There's no user specified settings to be reset.


    C:\Windows\system32>


    REBOOT – Still cannot connect.

    Gentlemen, am about to call it quits for the evening. In the AM I will uninstall Kspersky PURE and see what effect that has on the problem. Unless anyone has a better suggestion I will rerun the whole drill after uninstalling the Pure. I shall get back tomorrow. Thanks for the Help
     
  12. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,421
    First Name:
    Wayne
    sounds like a plan - however, you are still getting "access is denied" and that is the issue

    another idea - this will only help if it works
    safemode with networking - the problem is that in this mode the wireless may not work anyway - so if thats the case we have proved nothing - so unless the wireless can work in this mode we dont prove anything , as i say unless it works


    - try safemode with networking
    as the PC starts keep tapping F8 - a menu appears - choose
    safemode with networking - see if that works
    ------------------------------------------------------------------------
     
  13. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    79,909
    First Name:
    Terry
    The reason for uninstalling Kaspersky (or any other firewall or security suite), as we have found through experience, is that those beasts sometimes get corrupted and the only fix is to uninstall and run the Removal or Cleanup tool. When you disable them or turn them off they often just get more ornery.
     
  14. Lakeman107

    Lakeman107 Thread Starter

    Joined:
    Feb 28, 2005
    Messages:
    16
    Good afternoon:

    I have had a busy and unsuccessful morning. Here is a rundown of what has been tried with with no success.

    1. updated adopter driver
    2. removed virus protection program (Kaspersky Pure) with removal tool. Ran twice to make sure all versions were removed.
    3. Lowered Firewall
    4. Running as ADMINISTRATOR – Reset TCI/IP Stack (results below)
    5. Rolled System back to the 11/18 Reset Point. This is a date know to have been working.
    6. Disabled internal adopter and installed a working (with another computer) USP adopter.
    7. Started Laptop in SAFEE Mode with Networking.

    Each of the above steps gets the exact same response. The link up stalls at the identifying step. Says I am connected with no access to the Internet. When I go on line and look at the Hotspot I do not see the laptop. The laptop sees the SSID of the hotspot.

    Wireless Connection Status reads:
    IPv4 Connectivity Limited
    Ipv6 Connectivity Limited
    Media State Enabled
    SSID Verizon SCH-LC11 e7f2 Secure
    Speed 54.0 Mbps
    Signal Quality 4 out of 5 bars
    Packets are being sent but nothing is being returned

    I have also called Verizon Tech support with the above information, to see if they have any more suggestions (the last one was to update the adopter driver.

    2011-12-18 11:57 am reset

    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>netsh winsock reset catalog

    Sucessfully reset the Winsock Catalog.
    You must restart the computer in order to complete the reset.


    C:\Windows\system32>netsh int ipv4 reset reset.log
    Reseting Echo Request, failed.
    Access is denied.

    Reseting Global, OK!
    Reseting Interface, OK!
    A reboot is required to complete this action.


    C:\Windows\system32>netsh int ipv6 reset reset.log
    Reseting Echo Request, failed.
    Access is denied.

    There's no user specified settings to be reset.


    C:\Windows\system32>

    I will check back later to see if there are any more suggestions. Don't know about you, but I hate to be beat by the little black boxes!
     
  15. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    79,909
    First Name:
    Terry
    Still getting the "Access denied" on the IPv4 reset. Have you tried this in Safe Mode?
     
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