Solved: Screen issues with Compaq laptop

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Paladinz

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My daughter has noticed some issues with the display on her Compaq laptop, red vertical lines during boot and colours fading/changing while in Windows. White changes to pale blue, other colours show almost as if its in 256 colour mode although its not.

Drivers have been updated, totally removed, reinstalled etc. The problem does not show on an external monitor.

Has anyone come across this kind of issue before or have any idea of the likely cause please?

 
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Either video card or the monitor it's self. Are you running any aftermarket video cards? If so can you disable it and possibly run the computer via on-boad video to test?
 

HCD

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Oct 29, 2007
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495
Quite possible that wireless cables running behind the LCD screen are not shielded - 2 outer red lines are more pronounced. Is it a recent development....?
 

Paladinz

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Either video card or the monitor it's self. Are you running any aftermarket video cards? If so can you disable it and possibly run the computer via on-boad video to test?
No, that is the onboard video.

Quite possible that wireless cables running behind the LCD screen are not shielded - 2 outer red lines are more pronounced. Is it a recent development....?
It happened a week or so ago, the laptop was purchased August 2010.

Unfortunately when she tried to claim on the insurance she took out when purchasing the laptop from 3 she told them how long it had been and they stated that unless notified within 48 hours the insurance wouldn't cover the repair.
 

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Allan
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She can say it happened a week ago but then was ok until now and she has only just realised it seems permanent.

I would go into one of their shops and ask to see the manager and explain the situation in person, preferably with lots of other customers around to hear.

If that fails send a letter that has to be signed for to 3's head office.

I'm fairly sure that 48 hour thing is illegal !
 

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Allan
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Thanks !

After some Googling it appears the notify within 48 hours thing is common practise.
Seems unreasonable to me.

I think my first idea in Post#5 is your best bet, they can't expect an ordinary user to diagnose a problem straight away.
 

Paladinz

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Aug 23, 2010
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I've advised her to claim for manufacturers fault since the laptop hasnt been damaged. 3, of course, passed the buck to Compaq so waiting for her to call them, then its the registered letter etc. Then the fight to get them to accept that the law states there is a 2 year warranty when the manufacturer likes to claim its 1 year.

Just wanted some confirmation tha it was mot likely a hardware failure as it's outside my field.

Thanks for the help!
 

HCD

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Great stuff.... the beauty is that they can see it.....so no chance for you to smell their answers!!! Good Luck!.....Post as Solved please!
 

managed

Allan
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Well I'm 100% sure that's a hardware problem.

Good luck with the claim !
 
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