Solved: Screen Saver

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lily4312

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Joined
Oct 25, 2005
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101
I have a problem with my screen saver, it tells me that there is no direct3d device installed, I recently had to reformat my hard drive due to infectious virus and trojan, and now do not have direct3d device. Also cannot play a lot of downloadable games from the internet. My vga card is...VGA-X controller through ATI technology Inc. Can anyone help me?

Thank You

lily4312
 

eddie5659

Moderator
Malware Specialist
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Messages
37,298
Hiya

Which version of Windows are you running? Also, lets see which version of DirectX you're running.

Go to Start | Run and type DXDIAG, and click OK. In the first tab will be the version you have installed.

Plus, go to control Panel | System | Hardware | Device Manager. Under Display will be your graphics card. Whats the name and version? Also, rightclick and select properties, then Driver tab for the version as well.

Are there any !'s in the Device Manager as well?

Regards

eddie
 

lily4312

Thread Starter
Joined
Oct 25, 2005
Messages
101
Hi Eddie,
Thanks for replying. I am trying to fix my daughter's computer, I had to reformat due to virus and trojans that did quite a number on her pc.
She is running window XP and I went to DXDIAG and the version she is running is Directx.9.0c, also went to device mananger and there is no display adapter listed in the list. Under Other device? She has these with a ! mark. Video Controller and Video Controller VGA Compatible.

Thank you, I hope I followed your instruction right.

lily4312
 

eddie5659

Moderator
Malware Specialist
Joined
Mar 19, 2001
Messages
37,298
Yep, as gamerbyron said, it looks like its your drivers.

Do you know what the card is? Lets see if Belarc will show what it is. Go here, and download Belarc. Run it, and a page will appear with all the hardware on your pc. See if a graphics card is showing.

If not, let us know which motherboard you have (its on the page as well):

http://www.belarc.com/free_download.html

eddie
 

lily4312

Thread Starter
Joined
Oct 25, 2005
Messages
101
Thank you Eddie and Gamerbyron

I will try your suggestion and let you know, I appreciate your help.

lily4312
 

lily4312

Thread Starter
Joined
Oct 25, 2005
Messages
101
Hi again,
this is what I was able to get from belarc.com. Display..none detected, also network drive..none detected. There is no graphic cards listed. The main circuit board is..Dell Inc, om 3918 S# .. CN7082153800AD. Processor 2.80ghtz intel pentium 4. WindowsXP Pro.

lily4312
 
Joined
Aug 5, 2007
Messages
775
Posting a DxDiag.txt using the Microsoft DirectX Diagnostic Tool
is a good way of showing what's in the computer.

This is how to run the tool:

Start > Run... > dxdiag > OK > Save All Information...

Open the DxDiag.txt with Notepad and then copy and
paste the top 20% of the text file into your post.
 

lily4312

Thread Starter
Joined
Oct 25, 2005
Messages
101
Thank you Tom,

I have run the DXDIAG earlier, there is no display device showing. I will try again tomorrow, this is my daughters pc that I am trying to fix after she got slammed with virus's and trojan. I will post the result of the DXDIAG tomorrow.

lily4312
 

lily4312

Thread Starter
Joined
Oct 25, 2005
Messages
101
Hi Tom,
Here is the results of the DXDIAG
System Information
------------------
Time of this report: 11/5/2007, 08:45:57
Machine name: LECLERCS4
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_rtm.040803-2158)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Dimension 4700
BIOS: Phoenix ROM BIOS PLUS Version 1.10 A06
Processor: Intel(R) Pentium(R) 4 CPU 2.80GHz (2 CPUs)
Memory: 510MB RAM
Page File: 311MB used, 935MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.2180 32bit Unicode

------------
DxDiag Notes
------------
DirectX Files Tab: No problems found.
Display Tab 1: The system is using the generic video driver. Please install video driver provided by the hardware manufacturer. Direct3D functionality not available. You should verify that the driver is a final version from the hardware manufacturer.
Sound Tab 1: No problems found.
Music Tab: No problems found.
Input Tab: No problems found.
Network Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (n/a)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name:
Manufacturer:
Chip type:
DAC type:
Device Key: Enum\
Display Memory: n/a
Current Mode: 800 x 600 (32 bit) (1Hz)
Monitor:
Monitor Max Res:
Driver Name: vga.dll
Driver Version: 5.01.2600.0000 (English)
DDI Version: unknown
Driver Attributes: Final Retail
Driver Date/Size: 8/10/2004 07:00:00, 9344 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: n/a
VDD: n/a
Mini VDD: vga.sys
Mini VDD Date: 8/10/2004 07:00:00, 20992 bytes
Device Identifier: {D7B70EE0-4340-11CF-B063-282AAEC2C835}
Vendor ID: 0x0000
Device ID: 0x0000
SubSys ID: 0x00000000
Revision ID: 0x0000
Revision ID: 0x0000
Video Accel:
Deinterlace Caps: n/a
Registry: OK
DDraw Status: Not Available
D3D Status: Not Available
AGP Status: Not Available
DDraw Test Result: Not run
D3D7 Test Result: Not run
D3D8 Test Result: Not run
D3D9 Test Result: Not run

-------------
Sound Devices
-------------
Description: SoundMAX Digital Audio
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_8086&DEV_266E&SUBSYS_01811028&REV_03
Manufacturer ID: 65535
Product ID: 65535
Type: WDM
Driver Name: smwdm.sys
Driver Version: 5.12.0001.5246 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 1/27/2005 14:31:06, 260352 bytes
Other Files:
Driver Provider: Analog Devices
HW Accel Level: Full
Cap Flags: 0xF5F
Min/Max Sample Rate: 100, 192000
Static/Strm HW Mix Bufs: 33, 31
Static/Strm HW 3D Bufs: 33, 31
HW Memory: 0
Voice Management: Yes
EAX(tm) 2.0 Listen/Src: Yes, Yes
I3DL2(tm) Listen/Src: Yes, Yes
Sensaura(tm) ZoomFX(tm): Yes
Registry: OK
Sound Test Result: Not run

---------------------
Sound Capture Devices
---------------------
Description: SoundMAX Digital Audio
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: smwdm.sys
Driver Version: 5.12.0001.5246 (English)
Driver Attributes: Final Retail
Date and Size: 1/27/2005 14:31:06, 260352 bytes
Cap Flags: 0x41
Format Flags: 0xCCC

lily4312
 
Joined
Aug 5, 2007
Messages
775
Hi lily4312,

The DxDiag.txt shows that the computer is a Dell Dimension 4700.
You had posted previously that the video card is an ATi, so we should
be able to assume that it's the optional Radeon X300 SE.
You should be able to download and install the ATI Catalyst™ 7.10 Display Driver for Windows XP.
I would suggest Option 2, which is only the display driver.
 

lily4312

Thread Starter
Joined
Oct 25, 2005
Messages
101
Thank you Tom,

I will try that, and hope it works, I will let you know this evening after my daughter gets out of work.

Again thank you.

lily4312
 

lily4312

Thread Starter
Joined
Oct 25, 2005
Messages
101
Thank you Tom6059,
My daughters pc is back to normal, and everything is working fine.

I thank everyone at techsupport guys forum, I would not know what to do with out you, if it were not for your help and patient.

Keep up the good work.

lily4312
 
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