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Solved: Screen Saver

Discussion in 'Games' started by lily4312, Oct 28, 2007.

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  1. lily4312

    lily4312 Thread Starter

    Joined:
    Oct 25, 2005
    Messages:
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    I have a problem with my screen saver, it tells me that there is no direct3d device installed, I recently had to reformat my hard drive due to infectious virus and trojan, and now do not have direct3d device. Also cannot play a lot of downloadable games from the internet. My vga card is...VGA-X controller through ATI technology Inc. Can anyone help me?

    Thank You

    lily4312
     
  2. eddie5659

    eddie5659 Moderator Malware Specialist

    Joined:
    Mar 19, 2001
    Messages:
    37,042
    Hiya

    Which version of Windows are you running? Also, lets see which version of DirectX you're running.

    Go to Start | Run and type DXDIAG, and click OK. In the first tab will be the version you have installed.

    Plus, go to control Panel | System | Hardware | Device Manager. Under Display will be your graphics card. Whats the name and version? Also, rightclick and select properties, then Driver tab for the version as well.

    Are there any !'s in the Device Manager as well?

    Regards

    eddie
     
  3. lily4312

    lily4312 Thread Starter

    Joined:
    Oct 25, 2005
    Messages:
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    Hi Eddie,
    Thanks for replying. I am trying to fix my daughter's computer, I had to reformat due to virus and trojans that did quite a number on her pc.
    She is running window XP and I went to DXDIAG and the version she is running is Directx.9.0c, also went to device mananger and there is no display adapter listed in the list. Under Other device? She has these with a ! mark. Video Controller and Video Controller VGA Compatible.

    Thank you, I hope I followed your instruction right.

    lily4312
     
  4. gamerbyron

    gamerbyron

    Joined:
    Apr 9, 2007
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    2,091
    That means you'll need to install video drivers.
     
  5. eddie5659

    eddie5659 Moderator Malware Specialist

    Joined:
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    Yep, as gamerbyron said, it looks like its your drivers.

    Do you know what the card is? Lets see if Belarc will show what it is. Go here, and download Belarc. Run it, and a page will appear with all the hardware on your pc. See if a graphics card is showing.

    If not, let us know which motherboard you have (its on the page as well):

    http://www.belarc.com/free_download.html

    eddie
     
  6. lily4312

    lily4312 Thread Starter

    Joined:
    Oct 25, 2005
    Messages:
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    Thank you Eddie and Gamerbyron

    I will try your suggestion and let you know, I appreciate your help.

    lily4312
     
  7. lily4312

    lily4312 Thread Starter

    Joined:
    Oct 25, 2005
    Messages:
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    Hi again,
    this is what I was able to get from belarc.com. Display..none detected, also network drive..none detected. There is no graphic cards listed. The main circuit board is..Dell Inc, om 3918 S# .. CN7082153800AD. Processor 2.80ghtz intel pentium 4. WindowsXP Pro.

    lily4312
     
  8. tom6049

    tom6049

    Joined:
    Aug 5, 2007
    Messages:
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    Posting a DxDiag.txt using the Microsoft DirectX Diagnostic Tool
    is a good way of showing what's in the computer.

    This is how to run the tool:

    Start > Run... > dxdiag > OK > Save All Information...

    Open the DxDiag.txt with Notepad and then copy and
    paste the top 20% of the text file into your post.
     
  9. lily4312

    lily4312 Thread Starter

    Joined:
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    Messages:
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    Thank you Tom,

    I have run the DXDIAG earlier, there is no display device showing. I will try again tomorrow, this is my daughters pc that I am trying to fix after she got slammed with virus's and trojan. I will post the result of the DXDIAG tomorrow.

    lily4312
     
  10. lily4312

    lily4312 Thread Starter

    Joined:
    Oct 25, 2005
    Messages:
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    Hi Tom,
    Here is the results of the DXDIAG
    System Information
    ------------------
    Time of this report: 11/5/2007, 08:45:57
    Machine name: LECLERCS4
    Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_rtm.040803-2158)
    Language: English (Regional Setting: English)
    System Manufacturer: Dell Inc.
    System Model: Dimension 4700
    BIOS: Phoenix ROM BIOS PLUS Version 1.10 A06
    Processor: Intel(R) Pentium(R) 4 CPU 2.80GHz (2 CPUs)
    Memory: 510MB RAM
    Page File: 311MB used, 935MB available
    Windows Dir: C:\WINDOWS
    DirectX Version: DirectX 9.0c (4.09.0000.0904)
    DX Setup Parameters: Not found
    DxDiag Version: 5.03.2600.2180 32bit Unicode

    ------------
    DxDiag Notes
    ------------
    DirectX Files Tab: No problems found.
    Display Tab 1: The system is using the generic video driver. Please install video driver provided by the hardware manufacturer. Direct3D functionality not available. You should verify that the driver is a final version from the hardware manufacturer.
    Sound Tab 1: No problems found.
    Music Tab: No problems found.
    Input Tab: No problems found.
    Network Tab: No problems found.

    --------------------
    DirectX Debug Levels
    --------------------
    Direct3D: 0/4 (n/a)
    DirectDraw: 0/4 (retail)
    DirectInput: 0/5 (n/a)
    DirectMusic: 0/5 (n/a)
    DirectPlay: 0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow: 0/6 (retail)

    ---------------
    Display Devices
    ---------------
    Card name:
    Manufacturer:
    Chip type:
    DAC type:
    Device Key: Enum\
    Display Memory: n/a
    Current Mode: 800 x 600 (32 bit) (1Hz)
    Monitor:
    Monitor Max Res:
    Driver Name: vga.dll
    Driver Version: 5.01.2600.0000 (English)
    DDI Version: unknown
    Driver Attributes: Final Retail
    Driver Date/Size: 8/10/2004 07:00:00, 9344 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp: n/a
    VDD: n/a
    Mini VDD: vga.sys
    Mini VDD Date: 8/10/2004 07:00:00, 20992 bytes
    Device Identifier: {D7B70EE0-4340-11CF-B063-282AAEC2C835}
    Vendor ID: 0x0000
    Device ID: 0x0000
    SubSys ID: 0x00000000
    Revision ID: 0x0000
    Revision ID: 0x0000
    Video Accel:
    Deinterlace Caps: n/a
    Registry: OK
    DDraw Status: Not Available
    D3D Status: Not Available
    AGP Status: Not Available
    DDraw Test Result: Not run
    D3D7 Test Result: Not run
    D3D8 Test Result: Not run
    D3D9 Test Result: Not run

    -------------
    Sound Devices
    -------------
    Description: SoundMAX Digital Audio
    Default Sound Playback: Yes
    Default Voice Playback: Yes
    Hardware ID: PCI\VEN_8086&DEV_266E&SUBSYS_01811028&REV_03
    Manufacturer ID: 65535
    Product ID: 65535
    Type: WDM
    Driver Name: smwdm.sys
    Driver Version: 5.12.0001.5246 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: Yes
    Date and Size: 1/27/2005 14:31:06, 260352 bytes
    Other Files:
    Driver Provider: Analog Devices
    HW Accel Level: Full
    Cap Flags: 0xF5F
    Min/Max Sample Rate: 100, 192000
    Static/Strm HW Mix Bufs: 33, 31
    Static/Strm HW 3D Bufs: 33, 31
    HW Memory: 0
    Voice Management: Yes
    EAX(tm) 2.0 Listen/Src: Yes, Yes
    I3DL2(tm) Listen/Src: Yes, Yes
    Sensaura(tm) ZoomFX(tm): Yes
    Registry: OK
    Sound Test Result: Not run

    ---------------------
    Sound Capture Devices
    ---------------------
    Description: SoundMAX Digital Audio
    Default Sound Capture: Yes
    Default Voice Capture: Yes
    Driver Name: smwdm.sys
    Driver Version: 5.12.0001.5246 (English)
    Driver Attributes: Final Retail
    Date and Size: 1/27/2005 14:31:06, 260352 bytes
    Cap Flags: 0x41
    Format Flags: 0xCCC

    lily4312
     
  11. tom6049

    tom6049

    Joined:
    Aug 5, 2007
    Messages:
    775
    Hi lily4312,

    The DxDiag.txt shows that the computer is a Dell Dimension 4700.
    You had posted previously that the video card is an ATi, so we should
    be able to assume that it's the optional Radeon X300 SE.
    You should be able to download and install the ATI Catalyst™ 7.10 Display Driver for Windows XP.
    I would suggest Option 2, which is only the display driver.
     
  12. lily4312

    lily4312 Thread Starter

    Joined:
    Oct 25, 2005
    Messages:
    101
    Thank you Tom,

    I will try that, and hope it works, I will let you know this evening after my daughter gets out of work.

    Again thank you.

    lily4312
     
  13. lily4312

    lily4312 Thread Starter

    Joined:
    Oct 25, 2005
    Messages:
    101
    Thank you Tom6059,
    My daughters pc is back to normal, and everything is working fine.

    I thank everyone at techsupport guys forum, I would not know what to do with out you, if it were not for your help and patient.

    Keep up the good work.

    lily4312
     
  14. tom6049

    tom6049

    Joined:
    Aug 5, 2007
    Messages:
    775
    You're very welcome, lily4312!
    We're very glad to have helped you. :)
     
  15. eddie5659

    eddie5659 Moderator Malware Specialist

    Joined:
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    Messages:
    37,042
    Great, glad to hear its all okay again :)

    eddie
     
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