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Solved: Searching for my "Search" function!

Discussion in 'Windows XP' started by Polly1016, Jan 1, 2006.

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  1. Polly1016

    Polly1016 Thread Starter

    Joined:
    Nov 17, 2005
    Messages:
    232
    At the end of November, the folks over in the Security forum were kind enough to walk me through a huge problem I was having. My computer has never been better except for one small thing... my "search" function doesn't work. The little doggy is there and if I enter something and then ask it to search files and folders (or anything for that matter), it goes off to search and then nothing happens. Eventually I get the "Program not Responding" window and when I close it, my desktop blinks off for a second and then my Norton systray button is missing.

    It's weird and I'm sure I deleted something inadvertently while I was getting rid of that terrible trojan. I was just wondering if someone had a suggestion so that I could restore that function. If not, I'll leave it alone because I'm just happy to have my computer back to normal...almost. I thought I was going to have to throw it away until those guys saved it for me.

    Happy New Year Everyone!!!!!!!
     
  2. Byteman

    Byteman Gone but Never Forgotten

    Joined:
    Jan 24, 2002
    Messages:
    17,742
    Hi, Doing what is below fixed the Search function for me on an XP Home, SP2 machine>

    You need to re-register these files: Simply go from Start button>to Run, and in the line there, type each command exactly as you see it one at a time, hit Enter or OK after each. There IS one space after each 32.

    regsvr32 wshom.ocx
    regsvr32 jscript.dll
    regsvr32 urlmon.dll

    Now try Search again! May require restart, I don't recall, but usually Registry fixes are immediately done.
     
  3. Polly1016

    Polly1016 Thread Starter

    Joined:
    Nov 17, 2005
    Messages:
    232
    Thanks, Byteman. I tried the registry fixes you suggested but unfortunately, the search function still freezes up and I get the Program not Responding message.:confused:

    Thanks for the suggestion, though.:)
     
  4. Byteman

    Byteman Gone but Never Forgotten

    Joined:
    Jan 24, 2002
    Messages:
    17,742
    Hi, OK, let's try a different fix:

    Next: Go to Start>Run, in the space type exactly as shown below:

    %SystemRoot%\Inf

    Find the Srchasst.inf file, right click, and select Install. If you have an XP CD, fine, if not, point it to the C:\i386 folder if it asks for files...you may also have to use the ServicePackFiles folder...since you are using SP2.
     
  5. Polly1016

    Polly1016 Thread Starter

    Joined:
    Nov 17, 2005
    Messages:
    232
    Hi, Byteman!

    I followed your instructions and I didn't find the file Srchasst.inf. What I did find is a file that appears to be a text file labeled SRCHASST (Setup Information 2 KB) and SRCHASST.PNF (Precompiled Setup Information 6 KB). The file ending in "inf" isn't there.

    Thanks for your response, however.
     
  6. Byteman

    Byteman Gone but Never Forgotten

    Joined:
    Jan 24, 2002
    Messages:
    17,742
    Hi, OK I am going to ask someone to look this over for you, check back this evening for some help!
     
  7. Rollin' Rog

    Rollin' Rog

    Joined:
    Dec 9, 2000
    Messages:
    45,855
    Can you post a new HijackThis Scanlog? It doesn't sound like the usual damaged install type of problem.

    I have Srchasst.inf both in c:\windows\INF and in the c:\I386 folder

    There apparently is no new version in windows\servicepackfiles\I386

    Does the freeze occur no matter what you search for or how limited the search? Perhaps try just one small folder?

    run eventvwr.msc and look at the application and systems logs for any errors created when you run the search program. You can double click these to view their description and there is a little copy icon that can be used for copy/paste purposes.

    Also, try doing it in Safe Mode to rule out any 3rd party conflict.
     
  8. Polly1016

    Polly1016 Thread Starter

    Joined:
    Nov 17, 2005
    Messages:
    232
    Hi, Rollin'

    Yes, it freezes up no matter how small a file I ask for and no matter where I ask it to seach. I've double checked and I don't have the .inf file in any of the places you've suggested.

    Here is a new HJT log:
    Logfile of HijackThis v1.99.1
    Scan saved at 8:51:12 PM, on 1/3/2006
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
    C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    C:\Program Files\Norton Internet Security\ISSVC.exe
    C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\system32\cisvc.exe
    C:\WINDOWS\System32\CTsvcCDA.exe
    C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
    C:\Program Files\ewido\security suite\ewidoctrl.exe
    C:\PROGRA~1\NORTON~3\NORTON~1\GHOSTS~2.EXE
    C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
    C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
    C:\WINDOWS\System32\nvsvc32.exe
    C:\PROGRA~1\NORTON~3\SPEEDD~1\nopdb.exe
    C:\WINDOWS\system32\spupdsvc.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Webroot\Spy Sweeper\WRSSSDK.exe
    C:\WINDOWS\system32\spnpinst.exe
    C:\WINDOWS\system32\Sysocmgr.exe
    C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    C:\WINDOWS\System32\MsPMSPSv.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\Program Files\Norton Password Manager\AcctMgr.exe
    C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
    C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
    C:\Program Files\Digital Line Detect\DLG.exe
    C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
    C:\WINDOWS\system32\cidaemon.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\Documents and Settings\Mary Ann\My Documents\HijackThis\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.comcast.net
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/home.html
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = sas.ce1.attbb.net:8000
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
    O2 - BHO: CNisExtBho Class - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
    O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: (no name) - {53829F91-1B06-4DB9-B13E-812A986169F9} - (no file)
    O3 - Toolbar: Norton Internet Security - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
    O4 - HKLM\..\Run: [URLLSTCK.exe] C:\Program Files\Norton Internet Security\UrlLstCk.exe
    O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [AcctMgr] C:\Program Files\Norton Password Manager\AcctMgr.exe /startup
    O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
    O4 - HKLM\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe" /startintray
    O4 - Global Startup: Digital Line Detect.lnk = ?
    O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
    O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
    O8 - Extra context menu item: &Add animation to IncrediMail Style Box - C:\PROGRA~1\INCRED~1\bin\resources\WebMenuImg.htm
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\shdocvw.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\shdocvw.dll
    O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell.com/systemprofiler/SysPro.CAB
    O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB
    O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/downloads/kws/kavwebscan_unicode.cab
    O16 - DPF: {193C772A-87BE-4B19-A7BB-445B226FE9A1} (ewidoOnlineScan Control) - http://download.ewido.net/ewidoOnlineScan.cab
    O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
    O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www.snapfish.com/SnapfishActivia.cab
    O16 - DPF: {5D9E4B6D-CD17-4D85-99D4-6A52B394EC3B} (WSDownloader Control) - http://www.webshots.com/samplers/WSDownloader.ocx
    O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
    O16 - DPF: {665585FD-2068-4C5E-A6D3-53AC3270ECD4} (FileSharingCtrl Class) - http://appdirectory.messenger.msn.com/AppDirectory/P4Apps/FileSharing/en/filesharingctrl.cab
    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1123643428406
    O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsClient.cab
    O16 - DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} (Shutterfly Picture Upload Plugin) - http://web1.shutterfly.com/downloads/Uploader.cab
    O16 - DPF: {9AA73F41-EC64-489E-9A73-9CD52E528BC4} (ZoneAxRcMgr Class) - http://zone.msn.com/binGame/ZAxRcMgr.cab
    O16 - DPF: {AB9820A0-02A9-11D5-A72F-004F4E002BD6} (JFC Classes) - http://igweb04.iamgame.com/java2/cabs/swing.cab
    O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://zone.msn.com/binFramework/v10/ZIntro.cab34246.cab
    O16 - DPF: {BCBC9371-595D-11D4-A96D-00105A1CEF6C} (View22RTE Class) - http://hgtv1.view22.com/view22/app/view22rte.cab
    O16 - DPF: {C4925E65-7A1E-11D2-8BB4-00A0C9CC72C3} (Virtools WebPlayer Class) - http://a532.g.akamai.net/f/532/6712/4h/player.virtools.com/downloads/player/Install2.5/Installer.exe
    O16 - DPF: {F229AB32-7BF9-4225-B78F-B4680AE6FC23} (Snapfish File Upload ActiveX Control) - http://www.snapfish.com/SnapfishUpload.cab
    O20 - Winlogon Notify: WRNotifier - C:\WINDOWS\SYSTEM32\WRLogonNTF.dll
    O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
    O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
    O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.exe
    O23 - Service: EPSON Printer Status Agent2 (EPSONStatusAgent2) - SEIKO EPSON CORPORATION - C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
    O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
    O23 - Service: GhostStartService - Symantec Corporation - C:\PROGRA~1\NORTON~3\NORTON~1\GHOSTS~2.EXE
    O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: ISSvc (ISSVC) - Symantec Corporation - C:\Program Files\Norton Internet Security\ISSVC.exe
    O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
    O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe
    O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
    O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
    O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
    O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
    O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
    O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~3\SPEEDD~1\nopdb.exe
    O23 - Service: Webroot Spy Sweeper Engine (svcWRSSSDK) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\WRSSSDK.exe
    O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

    Also, I ran the eventvwr.msc and really didn't understand what I was looking at however, I didn't see any error that would refer to the search function.:(
     
  9. Rollin' Rog

    Rollin' Rog

    Joined:
    Dec 9, 2000
    Messages:
    45,855
    Were you doing an update or custom install of some kind at the time that Scanlog was taken?

    You've got 3 running processes, all of them from MS, which I've never seen in a scanlog before -- and no indication of what started them:

    C:\WINDOWS\system32\spupdsvc.exe
    C:\WINDOWS\system32\spnpinst.exe
    C:\WINDOWS\system32\Sysocmgr.exe

    I don't think I would expect to see these processes unless a service pack install was in process.

    >> Also, I don't know whether you saw it, but did you test the issue in Safe Mode?

    I can provide you with Srchasst.inf and probably any of the files it needs, but we need to rule out conflicts first. I'm not sure this is a file system problem.
     
  10. Polly1016

    Polly1016 Thread Starter

    Joined:
    Nov 17, 2005
    Messages:
    232
    Hi Rollin'

    I wasn't manually running or updating anything when I did the scan and I wasn't in safe mode. Sorry!:eek: Here is a new log that was run while in safe mode. I really don't know what the 3 things that are running are a part of.

    Safe Mode HJT log:

    Logfile of HijackThis v1.99.1
    Scan saved at 10:11:12 PM, on 1/3/2006
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Webroot\Spy Sweeper\WRSSSDK.exe
    C:\WINDOWS\Explorer.EXE
    C:\Documents and Settings\Mary Ann\My Documents\HijackThis\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.comcast.net
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/home.html
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = sas.ce1.attbb.net:8000
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
    O2 - BHO: CNisExtBho Class - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
    O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: (no name) - {53829F91-1B06-4DB9-B13E-812A986169F9} - (no file)
    O3 - Toolbar: Norton Internet Security - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
    O4 - HKLM\..\Run: [URLLSTCK.exe] C:\Program Files\Norton Internet Security\UrlLstCk.exe
    O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [AcctMgr] C:\Program Files\Norton Password Manager\AcctMgr.exe /startup
    O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
    O4 - HKLM\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe" /startintray
    O4 - Global Startup: Digital Line Detect.lnk = ?
    O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
    O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
    O8 - Extra context menu item: &Add animation to IncrediMail Style Box - C:\PROGRA~1\INCRED~1\bin\resources\WebMenuImg.htm
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\shdocvw.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\shdocvw.dll
    O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell.com/systemprofiler/SysPro.CAB
    O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB
    O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/downloads/kws/kavwebscan_unicode.cab
    O16 - DPF: {193C772A-87BE-4B19-A7BB-445B226FE9A1} (ewidoOnlineScan Control) - http://download.ewido.net/ewidoOnlineScan.cab
    O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
    O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www.snapfish.com/SnapfishActivia.cab
    O16 - DPF: {5D9E4B6D-CD17-4D85-99D4-6A52B394EC3B} (WSDownloader Control) - http://www.webshots.com/samplers/WSDownloader.ocx
    O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
    O16 - DPF: {665585FD-2068-4C5E-A6D3-53AC3270ECD4} (FileSharingCtrl Class) - http://appdirectory.messenger.msn.com/AppDirectory/P4Apps/FileSharing/en/filesharingctrl.cab
    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1123643428406
    O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsClient.cab
    O16 - DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} (Shutterfly Picture Upload Plugin) - http://web1.shutterfly.com/downloads/Uploader.cab
    O16 - DPF: {9AA73F41-EC64-489E-9A73-9CD52E528BC4} (ZoneAxRcMgr Class) - http://zone.msn.com/binGame/ZAxRcMgr.cab
    O16 - DPF: {AB9820A0-02A9-11D5-A72F-004F4E002BD6} (JFC Classes) - http://igweb04.iamgame.com/java2/cabs/swing.cab
    O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://zone.msn.com/binFramework/v10/ZIntro.cab34246.cab
    O16 - DPF: {BCBC9371-595D-11D4-A96D-00105A1CEF6C} (View22RTE Class) - http://hgtv1.view22.com/view22/app/view22rte.cab
    O16 - DPF: {C4925E65-7A1E-11D2-8BB4-00A0C9CC72C3} (Virtools WebPlayer Class) - http://a532.g.akamai.net/f/532/6712/4h/player.virtools.com/downloads/player/Install2.5/Installer.exe
    O16 - DPF: {F229AB32-7BF9-4225-B78F-B4680AE6FC23} (Snapfish File Upload ActiveX Control) - http://www.snapfish.com/SnapfishUpload.cab
    O20 - Winlogon Notify: WRNotifier - C:\WINDOWS\SYSTEM32\WRLogonNTF.dll
    O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
    O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
    O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.exe
    O23 - Service: EPSON Printer Status Agent2 (EPSONStatusAgent2) - SEIKO EPSON CORPORATION - C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
    O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
    O23 - Service: GhostStartService - Symantec Corporation - C:\PROGRA~1\NORTON~3\NORTON~1\GHOSTS~2.EXE
    O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: ISSvc (ISSVC) - Symantec Corporation - C:\Program Files\Norton Internet Security\ISSVC.exe
    O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
    O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe
    O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
    O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
    O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
    O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
    O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
    O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~3\SPEEDD~1\nopdb.exe
    O23 - Service: Webroot Spy Sweeper Engine (svcWRSSSDK) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\WRSSSDK.exe
    O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
     
  11. Rollin' Rog

    Rollin' Rog

    Joined:
    Dec 9, 2000
    Messages:
    45,855
    I didn't want to see a scan run in Safe Mode, I wanted you to test the Search Companion in Safe Mode.

    If it works there, reboot -- and if you still see those 3 processes in the Task Manager, try to end them and see if Search works then.

    I don't know what they are doing unless they are providing you with an update of some kind.

    Are you connected to a network?

    One of them is described as:

    spnpinst.exe - This is Microsoft peer to peer custom setup.
     
  12. Polly1016

    Polly1016 Thread Starter

    Joined:
    Nov 17, 2005
    Messages:
    232
    I'm Shocked!!! It does work in safe mode. I have no idea about those 3 processes that are running. I have Comcast cable/broadband and I am not connected to a network. This really has me worried now. Could it be some security/spyware programs that I have running???? I don't know what it could be!:eek:
     
  13. Rollin' Rog

    Rollin' Rog

    Joined:
    Dec 9, 2000
    Messages:
    45,855
    It is puzzling to see them there with no indication of what is running them. They are certainly not malicious.

    I don't think they are produced by Windows update doing something, but I could be wrong about that.

    If you open the Task Manager in Normal mode, can you right click on each and "end process"?

    If they all end successfully, try doing a search and see what happens.

    How long has the "search" problem been known to exist?

    I just checked a Nov 30 scanlog of yours and they are there too. In that support request you also had a "Search" problem that you said was resolved by making a change in Webroot Spysweeper.

    Ok, from this google search I have a feeling those processes are being used by Webroot as part of an update service. It seems unusual for there to be so many associations otherwise:

    http://www.google.com/search?hl=en&...q=spupdsvc.exe+hijackthis+webroot&btnG=Search
     
  14. Polly1016

    Polly1016 Thread Starter

    Joined:
    Nov 17, 2005
    Messages:
    232
    This all started when I got rid of the Trojan. I noticed it then and thought that it had something to do with Spysweeper. I checked some things in that program and thought it would be OK.

    The next time I tried it, it didn't work again so I thought I would just forget about it because it didn't seem that important anymore but.... I started thinking about it and decided to create a post and see if anyone knew what I could do to restore the function.

    I tried to end the 3 processes (in task manager) that you've suggested but it says I can't. "Acess denied."

    Any suggestions? I really appreciate all of your help.(y)
     
  15. Rollin' Rog

    Rollin' Rog

    Joined:
    Dec 9, 2000
    Messages:
    45,855
    Since the problem does not occur in Safe Mode it's unlikely to have to do with core files or registry entries and we need to look for the source of the conflict in a starting program or process.

    To do this is a bit labor intensive, but I know of no other way than to "clean boot" troubleshoot:

    Run msconfig and select the "Services" tab. Check "Hide Microsoft Services" and then disable the rest. Also uncheck "load startup group" on the general page.

    See this link for detailed information:

    http://support.microsoft.com/default.aspx?scid=kb;EN-US;310353

    Reboot to Normal mode and test the search issue.

    If no problems, run msconfig and recheck half the disabled items on the Services tab. Test again. If the problem recurs, UNcheck half the items you just checked to narrow down the culprit.

    If the problem didn't occur, check the other half, so all the Services are enabled -- proceed to do this on the startup tab as well.

    Get the idea? You want to isolate the problem to a specific startup if possible.

    ------------------------------------------

    I see from your earliest Vundo scanlog that those 3 processes predate your Webroot installation -- so I'm continuing to look for what they are associated with. They are used for some kind of updating.
     
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