1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Solved: Secure Wireless Network Gone

Discussion in 'Networking' started by smack69, Oct 14, 2009.

Thread Status:
Not open for further replies.
Advertisement
  1. smack69

    smack69 Thread Starter

    Joined:
    Oct 14, 2009
    Messages:
    13
    The secure wireless network I've been using for the last 2 years has suddenly gone missing. I am able to connect wirelessly on the unsecured Linksys network, but that is the only choice available. I am able to view my secure network in the Network and Sharing center under the task of Managing Wireless Networks, but don't know how to add or access it. I'm not a very tech savvy person, so any help would be really appreciated. I have a Dell Inspiron E1505 running Windows Vista Home Basic and a Linksys Model WRT54G wireless router. Thanks!
     
  2. etaf

    etaf Wayne Moderator

    Joined:
    Oct 2, 2003
    Messages:
    55,939
    has the unsecured Linksys network, always been there?

    you have a router which has wireless on it - that should have been the one you where connecting too ......

    what was the name of the secure network, and how did you know the passcode
     
  3. smack69

    smack69 Thread Starter

    Joined:
    Oct 14, 2009
    Messages:
    13
    I'm not sure if Linksys unsecured was always there or not. Was set up to automatically connect to the secure network I set up when I first purchased the router. I knew the passcode from the initial setup.
     
  4. etaf

    etaf Wayne Moderator

    Joined:
    Oct 2, 2003
    Messages:
    55,939
    sounds like somethinghas happened to your linksys - have you had a power cut at all - althiugh the settings should be remembered

    Anyway

    to set the linksys back up to a secure network
    connect to the router with a cable

    the default settings - assuming you did not change anything
    from manual page 14

    open internet explorer
    192.168.1.1, in the Address field.
    Then press Enter.
    A password request page will appear

    Leave the User Name field blank.
    default password admin.

    you should now be able to go into the wireless settings and add a secruity code

    ASSSUMING you have not changed these default settings
     
  5. smack69

    smack69 Thread Starter

    Joined:
    Oct 14, 2009
    Messages:
    13
    Should I use the same security code to access my old network or just set up a new secure network?
     
  6. etaf

    etaf Wayne Moderator

    Joined:
    Oct 2, 2003
    Messages:
    55,939
    use the same one
    will be interested to see what you find when you log into the routers wireless settings
    ONLY do it with a cable and not wirlessly
     
  7. smack69

    smack69 Thread Starter

    Joined:
    Oct 14, 2009
    Messages:
    13
    Typing 192.168.1.1, into the address field just brings up Yahoo search not a password request page.
     
  8. TerryNet

    TerryNet Terry Moderator

    Joined:
    Mar 23, 2005
    Messages:
    69,556
    Assuming you have a Windows PC successfully connecting to the router please show, for that PC, ...

    Start, Run, CMD, OK to open a command prompt:
    (For Vista or 7 type CMD in the Search box after Start)

    Type the following command:

    IPCONFIG /ALL

    [Note that there is no space between the slash and ALL.]

    Right click in the command window and choose Select All, then hit Enter.
    Paste the results in a message here.

    If necessary use a text file and removable media to copy the results to a computer with internet access.

    The Gateway IP is the address of your router.
     
  9. smack69

    smack69 Thread Starter

    Joined:
    Oct 14, 2009
    Messages:
    13
    Microsoft Windows [Version 6.0.6001]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.
    C:\Users\steve>IPCONFIG /ALL
     
  10. smack69

    smack69 Thread Starter

    Joined:
    Oct 14, 2009
    Messages:
    13
    Sorry, have been out of town for a while. Hope I did this correctly.
     
  11. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,409
    Hold the Windows key and press R, then type devmgmt.msc

    Please respond to all the following steps.

    1. Under Network adapters, please tell me all the devices listed.
    2. Are there any devices under Network adapters that have a red x displayed?
    3. Also, are there any devices anywhere in the Device Manager display with yellow ? or ! displayed?
     
  12. smack69

    smack69 Thread Starter

    Joined:
    Oct 14, 2009
    Messages:
    13
    The devices listed are:
    Broadcom 440x10/100 Integrated Controller
    Dell Wireless 1390 WLAN Mini-Card
    There are no red X or yellow ! ? displayed.
     
  13. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,409
    I'm afraid I don't understand your IPCONFIG being blank if those adapters are present in Device Manager with no errors. Let's do that again, we actually want to see the results of an IPCONFIG /ALL


    Hold the Windows key and press R, then type CMD to open a command prompt:

    In the command prompt window that opens, type type the following command:

    Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

    IPCONFIG /ALL

    Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
    Paste the results in a message here.

    If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
     
  14. smack69

    smack69 Thread Starter

    Joined:
    Oct 14, 2009
    Messages:
    13
    Microsoft Windows [Version 6.0.6001]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.
    C:\Users\steve>IPCONFIG /ALL
    Windows IP Configuration
    Host Name . . . . . . . . . . . . : steve-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : maine.rr.com
    Wireless LAN adapter Wireless Network Connection:
    Connection-specific DNS Suffix . : maine.rr.com
    Description . . . . . . . . . . . : Dell Wireless 1390 WLAN Mini-Card
    Physical Address. . . . . . . . . : 00-1A-92-CD-27-80
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::283c:2d0f:e8d0:1f62%10(Preferred)
    IPv4 Address. . . . . . . . . . . : 74.75.94.14(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.240.0
    Lease Obtained. . . . . . . . . . : Wednesday, October 28, 2009 7:42:30 PM
    Lease Expires . . . . . . . . . . : Thursday, October 29, 2009 7:42:28 PM
    Default Gateway . . . . . . . . . : 74.75.80.1
    DHCP Server . . . . . . . . . . . : 24.24.29.154
    DNS Servers . . . . . . . . . . . : 24.92.226.40
    24.92.226.41
    NetBIOS over Tcpip. . . . . . . . : Enabled
    Ethernet adapter Local Area Connection:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : maine.rr.com
    Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Controlle
    r
    Physical Address. . . . . . . . . : 00-19-B9-5E-BD-89
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter Local Area Connection* 6:
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 02-00-54-55-4E-01
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e50:18a0:f62:b5b4:a1f1(Prefe
    rred)
    Link-local IPv6 Address . . . . . : fe80::18a0:f62:b5b4:a1f1%8(Preferred)
    Default Gateway . . . . . . . . . :
    NetBIOS over Tcpip. . . . . . . . : Disabled
    Tunnel adapter Local Area Connection* 7:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : maine.rr.com
    Description . . . . . . . . . . . : isatap.maine.rr.com
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter Local Area Connection* 11:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : 6TO4 Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter Local Area Connection* 13:
    Connection-specific DNS Suffix . : maine.rr.com
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2002:4a4b:5e0e::4a4b:5e0e(Preferred)
    Default Gateway . . . . . . . . . : 2002:c058:6301::c058:6301
    DNS Servers . . . . . . . . . . . : 24.92.226.40
    24.92.226.41
    NetBIOS over Tcpip. . . . . . . . : Disabled
    C:\Users\steve>
     
  15. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,409
    You are getting a public IP address on the wireless. This would suggest you have the modem connected to one of the LAN ports of the router and not to the WAN port. Correct this and maybe you'll have better luck.
     
  16. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/868568