Solved: Serious error that caused sudden restart...

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bradley27

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I was wondering if anyone could determine what this error is and why it happened.....

I was watching videos on youtube and suddenly everything froze and then the system restarted itself....
 

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Phantom010

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Can you post a few of your latest minidump files? They are located in C:\WINDOWS\Minidump. ZIP them and attach them to your next post.

Right-click the minidump file, select Send To, then select Compressed (zipped) Folder.

Windows will compress (zip) the file and save the new zipped file in the same location.
 

Phantom010

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Your minidump file is showing nv4_disp.dll, related to your NVIDIA video card, as the probable cause of the crash.

Having only one of those crashes is not enough to blame your NVIDIA driver yet. However, if you're getting the crashes on a regular basis, you might want to consider updating your NVIDIA driver.
 

bradley27

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Interesting okay, yes it has happened before....ill check for updates

By the way is there such thing as motherboard updates? I always hear people talking about making sure particular parts of a PC are up to date...
 

Phantom010

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Updating drivers is not always advisable when all devices seem to be in perfect working condition.
 

bradley27

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Ok, Nvidia mentions there is a fix for "Fixes reports of occasional driver timeouts while browsing the web"....i assume thats what i may have had.

Also one last thing, i havent had any updates for yonks now, i tried to click the option to turn updates on and i got this weird message back (see screenshot)
 

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bradley27

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So ive done what it suggests and still nothing has changed...(note this was a few days ago)....also the weird red shield in the bottom right corner didnt use to be there either...
 

Phantom010

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1- Please click HERE to download HijackThis.
2- Run the program.
3- Click on the Main Menu button if not already there.
4- Select Do a system scan and save a logfile.
5- Copy and paste the scan log from Notepad into your next reply.
6- Do not "Fix" anything unless advised to do so.
 

bradley27

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Im with Virgin Media, and no never any connection issues to my knowledge...bare with me, ill run the scan
 

Phantom010

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Also, click Start > Run > type services.msc

Click OK.

Make sure the Automatic Updates service is Started and Automatic.
 

bradley27

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Automatic updates isnt listed amongst "services.msc"

I will also just mention i use Firefox for browsing..not sure if that helps.

I tried to manually check for updates on the windows site and got this response....
 

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You can try running update via cmd prompt

Start > run> type: cmd
When window opens type: wuauclt.exe /detectnow
 
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