1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Solved: setup error

Discussion in 'Business Applications' started by mbndkm, Oct 10, 2008.

Thread Status:
Not open for further replies.
Advertisement
  1. mbndkm

    mbndkm Thread Starter

    Joined:
    Oct 10, 2008
    Messages:
    8
    Have installed MS office trial at some time in past, now have bought full version but will not load. Setup error"setup cannot continue because required file is either corrupted or not available." how do i fix this issue
     
  2. Everway9

    Everway9

    Joined:
    Sep 29, 2008
    Messages:
    409
    First Name:
    Drew
    Is it Office 07? What file does it say is missing or corrupted?
     
  3. mbndkm

    mbndkm Thread Starter

    Joined:
    Oct 10, 2008
    Messages:
    8
    yes office 07 home and student...don't know what file is corrupted or missing
     
  4. Elvandil

    Elvandil

    Joined:
    Aug 1, 2003
    Messages:
    51,988
    Did you completely uninstall the other version?
     
  5. mbndkm

    mbndkm Thread Starter

    Joined:
    Oct 10, 2008
    Messages:
    8
    no same error message when try to uninstall from add/remove
     
  6. Everway9

    Everway9

    Joined:
    Sep 29, 2008
    Messages:
    409
    First Name:
    Drew
    Are there any errors in the application event log?
     
  7. Elvandil

    Elvandil

    Joined:
    Aug 1, 2003
    Messages:
    51,988
    Do you have the installation medium for the trial? Run the trial installer again. Uninstalling and repairing will be options of the installer.
     
  8. mbndkm

    mbndkm Thread Starter

    Joined:
    Oct 10, 2008
    Messages:
    8
    idk application event log
    have tried to onstall another trial...downloads to desktop but wil go no further same error message
     
  9. Everway9

    Everway9

    Joined:
    Sep 29, 2008
    Messages:
    409
    First Name:
    Drew
    For the event log, right click on 'My Computer' select 'Manage' the 'Computer Management' window should show. On the left hand side of that window select 'Event Viewer' then double click on 'Application' this will show any errors with the applications on your PC. You can also check 'System' event logs as well.
     
  10. mbndkm

    mbndkm Thread Starter

    Joined:
    Oct 10, 2008
    Messages:
    8
    ok lots of stuff in there what am i lookin for
     
  11. Everway9

    Everway9

    Joined:
    Sep 29, 2008
    Messages:
    409
    First Name:
    Drew
    Do you see any events with either a red cross or exclamation mark next to it? If so are there any relating to installing or uninstalling office?
     
  12. mbndkm

    mbndkm Thread Starter

    Joined:
    Oct 10, 2008
    Messages:
    8
    x just says ms office 12
     
  13. Everway9

    Everway9

    Joined:
    Sep 29, 2008
    Messages:
    409
    First Name:
    Drew
    Ifyou open up the error what are the error details?
     
  14. mbndkm

    mbndkm Thread Starter

    Joined:
    Oct 10, 2008
    Messages:
    8
    event type offdiag12,p1 9a04c16a-adf5-4338-a5b8-bf9e65c386d7af698308-ed82-44e1-a38d-140370d5f0c1,P2NIL-P10NIL
    this is in description box
     
  15. Everway9

    Everway9

    Joined:
    Sep 29, 2008
    Messages:
    409
    First Name:
    Drew
  16. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Similar Threads - Solved setup error
  1. jimgUK
    Replies:
    3
    Views:
    485
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/757822

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice