Solved: Shutting down/blue screen of death

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necrophea

Thread Starter
Joined
Apr 4, 2007
Messages
72
When I start up windows, it randomly shuts down and goes to the bsod. Here is some of the error report:

BCCode: 1000008e
BCP1: C0000005
BCP2: 821570F6
BCP3: 9AE46AF8
BCP4: 00000000
OS Version: 6_0_6000
Service Pack: 0_0
Product: 768_1

I have the latest version of bios for my mobo.

System specs:

system memory: 3072 mb
720gb hard drive
Intel core 2 quad processor at 2.4 ghz

Model: m9150f HP Pavilion Elite

The blue screen of death seems to happen at random times, although it just started happening.

The only thing i have changed recently is installed java development kit, but that has already been uninstalled as i thought that was the problem. Even with the uninstall, I still get the bsod.

EDIT: I also have an Nvidia 8800GT which runs really hot, but i have a fan blowing on it to cool it.

Maybe its the card that is faulty?
 
Joined
Dec 9, 2000
Messages
45,855
>

I can run a debugging utility on the dump files if you do this:

1 > create a new folder on the desktop and call it "dumpcheck" or whatever you like
2 > navigate to %systemroot%\minidump and copy the last few minidump files to that folder.%systemroot% is normally c:\windows. They are numbered by date. You can paste that address in address bar to get there.
3 > close the folder and right click on it and select Send to Compressed (zipped) Folder.
4 > use the "manage attachments" in the "advanced" reply window to upload that zip file here as an attachment.

This might point us to a non-system driver causing the error, if one exists for it.

> Download and install HijackThis. Run it and select "do a system scan and save the log file". Then copy/paste the contents of the log to a reply

http://www.trendsecure.com/portal/en-US/tools/security_tools/hijackthis
 

necrophea

Thread Starter
Joined
Apr 4, 2007
Messages
72
Thanks a lot for your support and response, but I do believe I fixed the problem.

I guess Vista users need to be more careful when installing a java update, or uninstalling, as there was some registry entries still left behind, and not removed by the uninstaller.

Anyways, thanks again.
 
Joined
Dec 9, 2000
Messages
45,855
I'm skeptical, but if you need to reopen it just let me know.

Outside firewalls and security software are the most common source of BSODs in Vista.
 

necrophea

Thread Starter
Joined
Apr 4, 2007
Messages
72
I'm skeptical, but if you need to reopen it just let me know.

Outside firewalls and security software are the most common source of BSODs in Vista.
You do make a good point, but my set up is the exact same down to software of another rig at my house, and that hasnt had any problems. Ill keep looking into the problem, or what it could be, but With my limited knowledge, my motto remains: "If it isnt broke, dont fix it" :D

But yes, if more problems do arise, I will be sure you let you know.

Oh and my outside firewall is based off a lynksis router, and my anti virus is avast! with spybot SD for spyware.
 

necrophea

Thread Starter
Joined
Apr 4, 2007
Messages
72
Here are the dump checks you requested, along with the hijack this post
By the way, I am currently Updating to service pack 1 of vista.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 1:10:05 AM, on 4/21/2008
Platform: Windows Vista (WinNT 6.00.1904)
MSIE: Internet Explorer v7.00 (7.00.6000.16643)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Windows\Explorer.EXE
C:\Program Files\Windows Defender\MSASCui.exe
C:\hp\support\hpsysdrv.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Windows\RtHDVCpl.exe
C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
C:\Windows\System32\rundll32.exe
C:\Windows\System32\rundll32.exe
C:\Program Files\Alwil Software\Avast4\ashDisp.exe
E:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Snapfish Picture Mover\SnapfishMediaDetector.exe
C:\hp\kbd\kbd.exe
C:\Program Files\Internet Explorer\ieuser.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Windows\system32\Macromed\Flash\FlashUtil9f.exe
C:\Windows\system32\wuauclt.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=81&bd=Pavilion&pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=81&bd=Pavilion&pf=desktop
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - E:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: NCO 2.0 IE BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - (no file)
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\PROGRA~1\COMMON~1\SYMANT~1\IDS\IPSBHO.dll (file missing)
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O3 - Toolbar: (no name) - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - (no file)
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [hpsysdrv] c:\hp\support\hpsysdrv.exe
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KbdStub.EXE
O4 - HKLM\..\Run: [IAAnotif] "C:\Program Files\Intel\Intel Matrix Storage Manager\Iaanotif.exe"
O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
O4 - HKLM\..\Run: [HP Health Check Scheduler] [ProgramFilesFolder]Hewlett-Packard\HP Health Check\HPHC_Scheduler.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [SunJavaUpdateReg] "C:\Windows\system32\jureg.exe" -delete
O4 - HKLM\..\Run: [HP Software Update] c:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [NvSvc] RUNDLL32.EXE C:\Windows\system32\nvsvc.dll,nvsvcStart
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [MSConfig] "C:\Windows\System32\msconfig.exe" /auto
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [RivaTunerStartupDaemon] "E:\Program Files\RivaTuner v2.08\RivaTunerWrapper.exe" /S
O4 - HKLM\..\RunOnce: [Launcher] %WINDIR%\SMINST\launcher.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] E:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [igndlm.exe] E:\Program Files\Download Manager\DLM.exe /windowsstart /startifwork
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [MySpaceIM] C:\Program Files\MySpace\IM\MySpaceIM.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [MySpaceIM] C:\Program Files\MySpace\IM\MySpaceIM.exe (User 'Default user')
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Snapfish Media Detector.lnk = C:\Program Files\Snapfish Picture Mover\SnapfishMediaDetector.exe
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - E:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - E:\PROGRA~1\SPYBOT~1\SDHelper.dll
O13 - Gopher Prefix:
O16 - DPF: {39B0684F-D7BF-4743-B050-FDC3F48F7E3B} (CDownloadCtrl Object) - http://www.fileplanet.com/fpdlmgr/cabs/FPDC_2.3.6.108.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{54965CDA-1A2D-4712-9853-0BB2CF62E216}: NameServer = 24.56.222.66,24.56.222.67
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files\HP Games\My HP Game Console\GameConsoleService.exe
O23 - Service: HP Health Check Service - Hewlett-Packard - c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
O23 - Service: HP Chasis Button Service (HPBtnSrv) - Unknown owner - c:\hp\HPEZBTN\HPBtnSrv.exe
O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - c:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: PnkBstrA - Unknown owner - C:\Windows\system32\PnkBstrA.exe
O23 - Service: SBSD Security Center Service (SBSDWSCService) - Safer Networking Ltd. - E:\Program Files\Spybot - Search & Destroy\SDWinSec.exe
O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files\Common Files\Steam\SteamService.exe
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

--
End of file - 7274 bytes
 

Attachments

Joined
Dec 9, 2000
Messages
45,855
Well I looked at just the last 4; and while the "probably caused by" lines in the debugger all point to

Probably caused by : ntkrpamp.exe ( nt!CmpFindValueByNameFromCache+bf ) ... which is an NT Memory Management system driver ...

>> In each case the active process was:

PROCESS_NAME: ashServ.exe

And this is "Avast" >> http://www.processlibrary.com/directory/files/ashserv
 

necrophea

Thread Starter
Joined
Apr 4, 2007
Messages
72
Avast huh? strange, thats the last thing i would have expected :)

Well anyways, All seems well now, must have been a conflict with avast/java. Thanks for the notice.

Im going to mark this as solved and put it to bed for real this time.

Thank you.
 
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