Solved: sims 3 error message updated error i/o operation failed

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mnorthrup74

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Jan 20, 2010
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Hi I don't know if anyone can help but I have been having problems with downloading the newest update. I keep getting this error message, the game itself keeps freezing on me also any help would be appreciated .
 
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Oct 8, 2011
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This 'issue' is across the Internet, many people have had problems with regards to Firewalls/Antivirus, try disabling yours and then updating.

Remember the Windows Firewall also. :)
 
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thanks for the suggestion, I had the same problem with sims 3 as well for nearly a week
 

mnorthrup74

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Joined
Jan 20, 2010
Messages
108
I was able to uninstall the game and reinstalled it and now the only problem I am still having is with the game freezing on me.... any suggestions?
 
Joined
Oct 8, 2011
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It may help if you make sure your Windows/Direct X is fully up-to-date, ensure you have the latest drivers for your graphics card.

It would help greatly if you provided the full specs for your PC. If you have problems doing so, you can use this program:

SysInfo It's a program provided by this website so you can trust its ok. :)
 

mnorthrup74

Thread Starter
Joined
Jan 20, 2010
Messages
108
How do I check to make sure Windows/Direct X is up to date? Btw here's my pc specs.....

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows XP Home Edition, Service Pack 3, 32 bit
Processor: Intel(R) Core(TM)2 Duo CPU T5270 @ 1.40GHz, x86 Family 6 Model 15 Stepping 13
Processor Count: 2
RAM: 2038 Mb
Graphics Card: Mobile Intel(R) 965 Express Chipset Family, 384 Mb
Hard Drives: C: Total - 149981 MB, Free - 62848 MB;
Motherboard: Dell Inc., 0NX907
Antivirus: Microsoft Security Essentials, Updated: Yes, On-Demand Scanner: Enabled
 
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Messages
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I'm assuming its a Laptop and by looks of it, it's capable of running The Sims 3.

So, on to DirectX:

Hold your Windows key (to the right of Ctrl) + R. That should bring up the run window. Type 'dxdiag'
and hit enter. That should bring up all the DirectX details.

Your DirectX should be at a version of 9.0c on XP, however there are monthly updates, so updating it regardless may help.

DirectX Update: http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=35

Updating Graphics Drivers: http://www.intel.com/p/en_US/support/detect/graphics

Follow this, see how it goes. If it continues to give you trouble drop another post.
 
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