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Solved: sims 3 error message updated error i/o operation failed

Discussion in 'Games' started by mnorthrup74, Nov 5, 2011.

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  1. mnorthrup74

    mnorthrup74 Thread Starter

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    Hi I don't know if anyone can help but I have been having problems with downloading the newest update. I keep getting this error message, the game itself keeps freezing on me also any help would be appreciated .
     
  2. Sick_Jargon

    Sick_Jargon

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    This 'issue' is across the Internet, many people have had problems with regards to Firewalls/Antivirus, try disabling yours and then updating.

    Remember the Windows Firewall also. :)
     
  3. zyngachip

    zyngachip

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    thanks for the suggestion, I had the same problem with sims 3 as well for nearly a week
     
  4. mnorthrup74

    mnorthrup74 Thread Starter

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    I was able to uninstall the game and reinstalled it and now the only problem I am still having is with the game freezing on me.... any suggestions?
     
  5. Sick_Jargon

    Sick_Jargon

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    It may help if you make sure your Windows/Direct X is fully up-to-date, ensure you have the latest drivers for your graphics card.

    It would help greatly if you provided the full specs for your PC. If you have problems doing so, you can use this program:

    SysInfo It's a program provided by this website so you can trust its ok. :)
     
  6. mnorthrup74

    mnorthrup74 Thread Starter

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    How do I check to make sure Windows/Direct X is up to date? Btw here's my pc specs.....

    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows XP Home Edition, Service Pack 3, 32 bit
    Processor: Intel(R) Core(TM)2 Duo CPU T5270 @ 1.40GHz, x86 Family 6 Model 15 Stepping 13
    Processor Count: 2
    RAM: 2038 Mb
    Graphics Card: Mobile Intel(R) 965 Express Chipset Family, 384 Mb
    Hard Drives: C: Total - 149981 MB, Free - 62848 MB;
    Motherboard: Dell Inc., 0NX907
    Antivirus: Microsoft Security Essentials, Updated: Yes, On-Demand Scanner: Enabled
     
  7. Sick_Jargon

    Sick_Jargon

    Joined:
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    Messages:
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    I'm assuming its a Laptop and by looks of it, it's capable of running The Sims 3.

    So, on to DirectX:

    Hold your Windows key (to the right of Ctrl) + R. That should bring up the run window. Type 'dxdiag'
    and hit enter. That should bring up all the DirectX details.

    Your DirectX should be at a version of 9.0c on XP, however there are monthly updates, so updating it regardless may help.

    DirectX Update: http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=35

    Updating Graphics Drivers: http://www.intel.com/p/en_US/support/detect/graphics

    Follow this, see how it goes. If it continues to give you trouble drop another post.
     
  8. mnorthrup74

    mnorthrup74 Thread Starter

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    that worked ... thank you for your time
     
  9. Sick_Jargon

    Sick_Jargon

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    Glad to hear it.. Nothing like a sigh of relief when things just start to work. :)
     
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