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Solved: Sims 3 & Sims 3 Pets(Origin) - Ordinal 304 Error (Not Found?)

Discussion in 'Games' started by Lyd, May 22, 2014.

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  1. Lyd

    Lyd Thread Starter

    Joined:
    May 20, 2014
    Messages:
    3
    From Origin (or even without origin, just trying to run the game from my desktop alone), I cannot play the Sims 3 or my only expansion pack, the Sims 3 Pets.
    I have two other games installed that work completely fine: Plants vs. Zombies and SimCity.

    The error happens just a few seconds after trying to launch either of the Sims games, without even opening the launcher. This is what the error message says:

    Code:
    Sims3LauncherW.exe - Ordinal Not Found
    
    The ordinal 304 could not be located in the dynamic link library iertutil.dll.
    
    Then, after clicking "OK" on the prompt, I get this:
    Code:
    Sims3Launcher
    
    Sims3Launcher has stopped working
    Windows is checking for a solution to the problem...
    
    I have had 5 chats with 5 different people from the Origin online help chat, and as suggested I have tried all of the following, all to which none have solved my problem.

    • Logged out & back into Origin
    • "Repaired" games from inside Origin
    • Restarted my laptop
    • Manually uninstalled Origin, then reinstalled Origin from the Origin website
    • Uninstalled the Sims 3 Pets and The Sims 3 (not manually, I would need guidance for that), then reinstalled both
    • Updated AMD drivers
    • Installed Windows updates
    • Clean booted my laptop
    Please help! :(
     
  2. Lyd

    Lyd Thread Starter

    Joined:
    May 20, 2014
    Messages:
    3
    Bump?
    I talked to someone from EA again and was told that the corrupted files are from malware or a virus...
     
  3. Lyd

    Lyd Thread Starter

    Joined:
    May 20, 2014
    Messages:
    3
    I completed a full scan on my laptop on Sunday, which came up with 1 "infected" file. It was some sort of virus and my computer automatically removed it, which seemed to solve my problem.
     
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