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Solved: Slow download speed, upload speed is fine...

Discussion in 'Networking' started by Toby1551, Jan 14, 2011.

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  1. Toby1551

    Toby1551 Thread Starter

    Joined:
    Jan 14, 2011
    Messages:
    6
    Hi guys. I hope you can help on this issue I've been having with my internet connection, I don't know what to do...

    I resently formatted my harddrive because my internet all of a sudden started being very slow but after the format it's still the same issue. Now I've tried plugging the connection line into my laptop and there there's no problem.

    I am gettin' a slower download than upload...

    I have a 10mb download/1 upload speed LAN connection. I ran a speed test on the same connection and on my stationary it shows like 250 kbs download and like 750 kbs upload, while on my laptop it shows like 8 Mbs download and 750 kbs upload... so what's the problem?

    So far I've found out that it has nothing to do with the internet connection line or my NIC (I tried a brand new one and it was the same issue), it's not spyware or malware, it's not fragmented and under internet connections it says that I'm connected on a 100 Mb network card and there are no problems with any of the devices?

    However I can see that if I open the job list, the download connection is very unstable going from up to 750 kb for a breif moment then falls to a halt at 0 kb... and moreover it says that I'm not using any percent of the network?

    I'm on windows 7 and haven't had any problems before this, the rest of the system works just fine, but not the internet. If I try and download something it won't get higher than like 50 kb and then may stop altogether...

    additional info:

    Windows 7 32bit
    Asus M41A78 AMD770 DDR2 Phenom II
    AMD Athlon 64
    AMD Phenom II x4 955 black 3 3,2 Ghz 125 W
    Mushkin DDR2 PC2-800 GB CL5 kit SP+
    Seagate Barracuda 7200 12 1000 GB 32 MB
     
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  3. daz1

    daz1 Banned

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  4. daz1

    daz1 Banned

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    and do not forget to match mtu on router to pc
     
  5. Toby1551

    Toby1551 Thread Starter

    Joined:
    Jan 14, 2011
    Messages:
    6
    Hi.

    Thanks for replying...

    I still haven't figured the problem out.

    Now I am not a tech wiz so I don't really know what an MTU is or what a ping is supposed to be?

    I tried this InstantHelp program which tests your internet connectivity and lol it said that I download at 1.32 kb or smth... here the rest of the log... Perhaps it can help?

    Probing Network Adapters... passed.
    2 adapters are found.
    Probing connected network adapters... passed.
    At lease one Adpater is connected - OK!
    Probing DHCP configurations... successful.
    Probing local IP statck... passed.
    Local IP stack intact!
    Probing the gateway configuration... passed.
    Default gateway is configured.
    Probing web host www.remotediag.com... passed.
    Found: The website http://www.remotediag.com is responding.
    The Web application may have experienced some difficulties.
    Please try to click the refresh button.
    Contact the web site admin if the problem persists
    Probing SMTP Server... failed.
    Found: SMTP server is down.
    Probing POP Server... failed.
    Found: POP server is down.
    Probing POP Server... failed.
    Found: POP server is down.

    Also here's the config it's in Danish sorry but 'ja' means 'yes', and it also says that the media is disconnected? 'nej' means 'no'

    IP Config:
    Windows IP-konfiguration
    V‘rtsnavn. . . . . . . . . . . . . . . . . . : Athena
    Prim‘rt DNS-suffiks. . . . . . . . . . . . . :
    Nodetype . . . . . . . . . . . . . . . . . . : Hybrid
    IP-routing aktiveret . . . . . . . . . . . . : Nej
    WINS-proxy aktiveret . . . . . . . . . . . . : Nej
    Ethernet-netv‘rkskort LAN-forbindelse 2:
    Medietilstand. . . . . . . . . . . . . . . . : Mediet afbrudt
    Forbindelsesspecifikt DNS-suffiks. . . . . . :
    Beskrivelse. . . . . . . . . . . . . . . . . : D-Link DGE-528T Gigabit Ethernet Adapter
    Fysisk adresse . . . . . . . . . . . . . . . : 00-26-5A-BC-C9-62
    DHCP aktiveret . . . . . . . . . . . . . . . : Ja
    Automatisk konfiguration aktiveret . . . . . : Ja
    Ethernet-netv‘rkskort LAN-forbindelse:
    Forbindelsesspecifikt DNS-suffiks. . . . . . :
    Beskrivelse. . . . . . . . . . . . . . . . . : Realtek PCIe GBE Family Controller
    Fysisk adresse . . . . . . . . . . . . . . . : 00-24-8C-C1-A6-CF
    DHCP aktiveret . . . . . . . . . . . . . . . : Ja
    Automatisk konfiguration aktiveret . . . . . : Ja
    Link-local-IPv6-adresse . . . . . : fe80::3d:d7bd:b64a:508b%11(Foretrukken)
    IPv4-adresse . . . . . . . . . . . . . . . . : 62.198.89.210(Foretrukken)
    Undernetmaske. . . . . . . . . . . . . . . . : 255.255.240.0
    Rettigheden opn†et . . . . . . . . . . . . . : 17. januar 2011 13:53:46
    Rettigheden udl›ber. . . . . . . . . . . . . : 17. januar 2011 14:53:51
    Standardgateway. . . . . . . . . . . . . . . : 62.198.80.1
    DHCP-server. . . . . . . . . . . . . . . . . : 194.255.56.129
    DHCPv6 IAID . . . . . . . . . . . : 234890380
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-C0-7A-D7-00-24-8C-C1-A6-CF
    DNS-servere. . . . . . . . . . . . . . . . . : 194.255.56.78
    194.19.194.9
    NetBIOS over Tcpip . . . . . . . . . . . . . : Aktiveret
    Tunnel-netv‘rkskort isatap.{7F3B80DF-A0C8-4AAB-8CE3-06769B1D89D3}:
    Medietilstand. . . . . . . . . . . . . . . . : Mediet afbrudt
    Forbindelsesspecifikt DNS-suffiks. . . . . . :
    Beskrivelse. . . . . . . . . . . . . . . . . : Microsoft ISATAP-netv‘rkskort
    Fysisk adresse . . . . . . . . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP aktiveret . . . . . . . . . . . . . . . : Nej
    Automatisk konfiguration aktiveret . . . . . : Ja
    Tunnel-netv‘rkskort 6TO4 Adapter:
    Forbindelsesspecifikt DNS-suffiks. . . . . . :
    Beskrivelse. . . . . . . . . . . . . . . . . : Microsoft 6to4-netv‘rkskort
    Fysisk adresse . . . . . . . . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP aktiveret . . . . . . . . . . . . . . . : Nej
    Automatisk konfiguration aktiveret . . . . . : Ja
    IPv6-adresse. . . . . . . . . . . : 2002:3ec6:51b4::3ec6:51b4(Foretrukken)
    IPv6-adresse. . . . . . . . . . . : 2002:3ec6:59d2::3ec6:59d2(Foretrukken)
    Standardgateway. . . . . . . . . . . . . . . : 2002:c058:6301::c058:6301
    DNS-servere. . . . . . . . . . . . . . . . . : 194.255.56.78
    194.19.194.9
    NetBIOS via TCP/IP . . . . . . . . . . . . . : Deaktiveret
    Tunnel-netv‘rkskort LAN-forbindelse*:
    Forbindelsesspecifikt DNS-suffiks. . . . . . :
    Beskrivelse. . . . . . . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Fysisk adresse . . . . . . . . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP aktiveret . . . . . . . . . . . . . . . : Nej
    Automatisk konfiguration aktiveret . . . . . : Ja
    IPv6-adresse. . . . . . . . . . . : 2001:0:4137:9e76:341c:f51:c139:a62d(Foretrukken)
    Link-local-IPv6-adresse . . . . . : fe80::341c:f51:c139:a62d%14(Foretrukken)
    Standardgateway. . . . . . . . . . . . . . . :
    NetBIOS via TCP/IP . . . . . . . . . . . . . : Deaktiveret
    Tunnel-netv‘rkskort isatap.{3D6B3EF2-71D9-453F-AAE3-BCF5F950A78B}:
    Medietilstand. . . . . . . . . . . . . . . . : Mediet afbrudt
    Forbindelsesspecifikt DNS-suffiks. . . . . . :
    Beskrivelse. . . . . . . . . . . . . . . . . : Microsoft ISATAP-netv‘rkskort #2
    Fysisk adresse . . . . . . . . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP aktiveret . . . . . . . . . . . . . . . : Nej
    Automatisk konfiguration aktiveret . . . . . : Ja
    Route Configuration:
    ===========================================================================
    Liste over gr‘nseflader
    15...00 26 5a bc c9 62 ......D-Link DGE-528T Gigabit Ethernet Adapter
    11...00 24 8c c1 a6 cf ......Realtek PCIe GBE Family Controller
    1...........................Software Loopback Interface 1
    12...00 00 00 00 00 00 00 e0 Microsoft ISATAP-netv‘rkskort
    13...00 00 00 00 00 00 00 e0 Microsoft 6to4-netv‘rkskort
    14...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
    16...00 00 00 00 00 00 00 e0 Microsoft ISATAP-netv‘rkskort #2
    ===========================================================================
    IPv4 Rutetabel
    ===========================================================================
    Aktive ruter:
    Netv‘rksdestination Netmaske Gateway Gr‘nseflade Metrikv‘rdi
    0.0.0.0 0.0.0.0 62.198.80.1 62.198.89.210 20
    62.198.80.0 255.255.240.0 On-link 62.198.89.210 276
    62.198.89.210 255.255.255.255 On-link 62.198.89.210 276
    62.198.95.255 255.255.255.255 On-link 62.198.89.210 276
    127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
    127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
    127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
    224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
    224.0.0.0 240.0.0.0 On-link 62.198.89.210 276
    255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
    255.255.255.255 255.255.255.255 On-link 62.198.89.210 276
    ===========================================================================
    Vedvarende ruter:
    Ingen
    IPv6 Rutetabel
    ===========================================================================
    Aktive ruter:
    Hvis Metrik Netv‘rk Destination Gateway
    13 1125 ::/0 2002:c058:6301::c058:6301
    1 306 ::1/128 On-link
    14 58 2001::/32 On-link
    14 306 2001:0:4137:9e76:341c:f51:c139:a62d/128
    On-link
    13 1025 2002::/16 On-link
    13 281 2002:3ec6:51b4::3ec6:51b4/128
    On-link
    13 281 2002:3ec6:59d2::3ec6:59d2/128
    On-link
    11 276 fe80::/64 On-link
    14 306 fe80::/64 On-link
    11 276 fe80::3d:d7bd:b64a:508b/128
    On-link
    14 306 fe80::341c:f51:c139:a62d/128
    On-link
    1 306 ff00::/8 On-link
    14 306 ff00::/8 On-link
    11 276 ff00::/8 On-link
    ===========================================================================
    Vedvarende ruter:
    Ingen
    ARP Database:
    Netv‘rkskort: 62.198.89.210 --- 0xb
    Internetadresse Fysisk adresse Type
    62.198.80.1 00-03-fa-8e-24-88 dynamisk
    62.198.95.255 ff-ff-ff-ff-ff-ff statisk
    224.0.0.22 01-00-5e-00-00-16 statisk
    224.0.0.252 01-00-5e-00-00-fc statisk
    224.0.0.253 01-00-5e-00-00-fd statisk
    239.255.255.250 01-00-5e-7f-ff-fa statisk
    255.255.255.255 ff-ff-ff-ff-ff-ff statisk
     
  6. TerryNet

    TerryNet Terry Moderator

    Joined:
    Mar 23, 2005
    Messages:
    74,316
    How did you determine that? My suspect list includes your ISP, the modem, the cable from modem to PC and the NIC or driver. I think your reinstall and trying a new NIC puts it way down on the list, except for the following.

    Sometimes, for reasons unknown to me, a NIC has trouble auto-syncing a speed with the modem. In Device Manager right click the ethernet - Properties - Advanced. For the "speed & duplex" property try different values, starting with 100 Mbps full duplex and 10 Mbps full duplex.
     
  7. Toby1551

    Toby1551 Thread Starter

    Joined:
    Jan 14, 2011
    Messages:
    6
    Hi there.

    Just wanted to post an update to what the problem was. It turned out it indeed was the modem which was odd because the connection worked fine on my laptop for a while, but then the connection on it too, began to faulter which was why I decided to contact the ISP to tell them about the problem and they sent me a new modem/router and it now works fine!

    So this problem is a heads-up for anyone experiencing the same issue that even though the connection can work fine on one computer and not work at all on another doesn't neccisarily mean that it is the computer or hardware that is the problem.
     
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