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Solved: Slow loading or non-loading internet pages

Discussion in 'Windows Vista' started by cgolson, Jun 14, 2007.

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  1. cgolson

    cgolson Thread Starter

    Joined:
    Mar 19, 2007
    Messages:
    31
    Okay, here I am again. I've already posted regarding this problem, but I thought I had it fixed when I restored my computer to factory settings. No such luck, the problem has returned. This time I will be more specific about what is going on. I can not access any microsoft web pages, I can not update, I can't access my hotmail account, can't use messenger (kids are going crazy without it). I have had norton installed and ran a scan, no problems detected. Now i uninstalled it. Please let me know what to do now. I personally think it has something to do with Messenger not being compatible with Vista, so for now I've uninstalled Messenger also. What are some good free virus and spyware programs that I can run? Here is my current Hijack log.
    Logfile of Trend Micro HijackThis v2.0.0 (BETA)
    Scan saved at 2:30:15 PM, on 14/06/2007
    Platform: Windows Vista (WinNT 6.00.1904)
    Boot mode: Normal

    Running processes:
    C:\Windows\system32\taskeng.exe
    C:\Windows\system32\Dwm.exe
    C:\Windows\Explorer.EXE
    C:\Windows\system32\conime.exe
    C:\Program Files\Windows Defender\MSASCui.exe
    C:\Windows\RtHDVCpl.exe
    C:\Windows\System32\rundll32.exe
    C:\Acer\Empowering Technology\eDataSecurity\eDSloader.exe
    C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe
    C:\Program Files\Windows Sidebar\sidebar.exe
    C:\Program Files\Windows Media Player\wmpnscfg.exe
    C:\Acer\Empowering Technology\ACER.EMPOWERING.FRAMEWORK.SUPERVISOR.EXE
    C:\Acer\Empowering Technology\eRecovery\ERAGENT.EXE
    C:\Program Files\Internet Explorer\ieuser.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Users\christine\Shared\HiJackThis_v2\HiJackThis_v2.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://ca.rd.yahoo.com/customize/ycomp/defaults/sp/*http://ca.yahoo.com
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.ca/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://en.ca.acer.yahoo.com
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://en.ca.acer.yahoo.com
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://ca.rd.yahoo.com/customize/ycomp/defaults/su/*http://ca.yahoo.com
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
    O1 - Hosts: ::1 localhost
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
    O2 - BHO: ShowBarObj Class - {83A2F9B1-01A2-4AA5-87D1-45B6B8505E96} - C:\Windows\system32\ActiveToolBand.dll
    O3 - Toolbar: Acer eDataSecurity Management - {5CBE3B7C-1E47-477e-A7DD-396DB0476E29} - C:\Windows\system32\eDStoolbar.dll
    O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
    O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
    O4 - HKLM\..\Run: [NvSvc] RUNDLL32.EXE C:\Windows\system32\nvsvc.dll,nvsvcStart
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit
    O4 - HKLM\..\Run: [eDataSecurity Loader] C:\Acer\Empowering Technology\eDataSecurity\eDSloader.exe
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe"
    O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
    O4 - HKCU\..\Run: [?????????] ??????????????e
    O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe" /background
    O4 - HKCU\..\Run: [ISUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe" -startup
    O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
    O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
    O4 - Global Startup: Empowering Technology Launcher.lnk = C:\Acer\Empowering Technology\eAPLauncher.exe
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
    O13 - Gopher Prefix:
    O16 - DPF: {17D667BA-5675-4AAB-9221-08B9379384D4} (Image Uploader Control) - http://cdnimg.piczo.com/images/uploader/piczo_fast_uploader.cab
    O16 - DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} (Facebook Photo Uploader Control) - http://upload.facebook.com/controls/FacebookPhotoUploader.cab
    O17 - HKLM\System\CCS\Services\Tcpip\..\{588839BF-06B4-4B84-958F-968D967DDA01}: NameServer = 216.211.26.14 216.211.26.15
    O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll
    O23 - Service: ePerformance Service (AcerMemUsageCheckService) - Unknown owner - C:\Acer\Empowering Technology\ePerformance\MemCheck.exe
    O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - c:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe (file missing)
    O23 - Service: eDataSecurity Service - HiTRSUT - C:\Acer\Empowering Technology\eDataSecurity\eDSService.exe
    O23 - Service: eRecovery Service (eRecoveryService) - Acer Inc. - C:\Acer\Empowering Technology\eRecovery\eRecoveryService.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
    O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe
    O23 - Service: Windows Live Setup Service (WLSetupSvc) - Unknown owner - C:\Program Files\Windows Live\installer\WLSetupSvc.exe

    --
    End of file - 5876 bytes
     
  2. Byteman

    Byteman Gone but Never Forgotten

    Joined:
    Jan 24, 2002
    Messages:
    17,742
    Hi, Check the time and date down in right corner by the clock....

    Scan saved at 2:30:15 PM, on 14/06/2007 <<your log has this


    Others are this way>>. Scan saved at 1:41:49 PM, on 6/14/2007

    having the time/date wrong can prevent Windows Updates from working.


    You do have some problems in the log> will post some help in just a sec


    Compatible with Vista>

    Spy Sweeper® with AntiVirus is now compatible with Windows Vista

    _ _____- _____


    On June 4, 2007, AVG released a new version of AVG Anti-Spyware that is compatible with Vista and 64-bit versions of Windows.

    http://www.ewido.net/en/download/

    One glitch is that it won't run in safe mode and a registry patch has been offered to fix that until they can update the program itself.

    You can get the patch here:

    http://fileserver.ewido.net/public.cgi?id=20990

    _ _ _ _

    SUPERAntiSpyware is compatible with Windows Vista.

    If you would like, you can try out the absolute latest version of SUPERAntiSpyware Pro. or FREE which will be publicly released shortly:

    http://www.superantispyware.com/prerelease/

    Kind regards,

    SUPERAntiSpyware Customer Support
    _ _ _ _

    Here's an online scanner you can use with Vista>

    _ _ _ _

    Kaspersky AV = HERE


    Counter Spy = supported under Windows Vista (32bit only) HERE

    Trend Micro - several types, free trials LINK
     
  3. cgolson

    cgolson Thread Starter

    Joined:
    Mar 19, 2007
    Messages:
    31
    Well, I've run SuperAntiSpyware with antivirus and found a few tracking cookies, but thats all. Then I ran the Microtrend online scan and found nothing. Avg Anti Spyware found nothing. Webroot Spy Sweeper again found a couple of tracking cookies, which it would not remove of course without purchasing the software. So, here is the new Hijack Log. Any new suggestions? The status of my computer has not improved at all.
    Logfile of Trend Micro HijackThis v2.0.0 (BETA)
    Scan saved at 12:06:49 PM, on 6/15/2007
    Platform: Windows Vista (WinNT 6.00.1904)
    Boot mode: Normal

    Running processes:
    C:\Windows\system32\taskeng.exe
    C:\Windows\system32\Dwm.exe
    C:\Windows\Explorer.EXE
    C:\Program Files\Windows Defender\MSASCui.exe
    C:\Windows\RtHDVCpl.exe
    C:\Windows\System32\rundll32.exe
    C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe
    C:\Acer\Empowering Technology\eDataSecurity\eDSloader.exe
    C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe
    C:\Program Files\Windows Media Player\wmpnscfg.exe
    C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
    C:\Acer\Empowering Technology\ACER.EMPOWERING.FRAMEWORK.SUPERVISOR.EXE
    C:\Acer\Empowering Technology\eRecovery\ERAGENT.EXE
    C:\Program Files\Internet Explorer\ieuser.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Users\christine\Shared\HiJackThis_v2\HiJackThis_v2.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://ca.rd.yahoo.com/customize/ycomp/defaults/sp/*http://ca.yahoo.com
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.ca/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://en.ca.acer.yahoo.com
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://en.ca.acer.yahoo.com
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://ca.rd.yahoo.com/customize/ycomp/defaults/su/*http://ca.yahoo.com
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
    O1 - Hosts: ::1 localhost
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
    O2 - BHO: ShowBarObj Class - {83A2F9B1-01A2-4AA5-87D1-45B6B8505E96} - C:\Windows\system32\ActiveToolBand.dll
    O3 - Toolbar: Acer eDataSecurity Management - {5CBE3B7C-1E47-477e-A7DD-396DB0476E29} - C:\Windows\system32\eDStoolbar.dll
    O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
    O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
    O4 - HKLM\..\Run: [NvSvc] "RUNDLL32.EXE" C:\Windows\system32\nvsvc.dll,nvsvcStart
    O4 - HKLM\..\Run: [NvCplDaemon] "RUNDLL32.EXE" C:\Windows\system32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [NvMediaCenter] "RUNDLL32.EXE" C:\Windows\system32\NvMcTray.dll,NvTaskbarInit
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe"
    O4 - HKLM\..\Run: [eDataSecurity Loader] "C:\Acer\Empowering Technology\eDataSecurity\eDSloader.exe"
    O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
    O4 - HKLM\..\Run: [SpySweeper] C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe /startintray
    O4 - HKCU\..\Run: [Sidebar] "C:\Program Files\Windows Sidebar\sidebar.exe" /autoRun
    O4 - HKCU\..\Run: [?????????] ??????????????e
    O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe" /background
    O4 - HKCU\..\Run: [ISUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe" -startup
    O4 - HKCU\..\Run: [WMPNSCFG] "C:\Program Files\Windows Media Player\WMPNSCFG.exe"
    O4 - HKCU\..\Run: [SUPERAntiSpyware] "C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe"
    O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
    O4 - Global Startup: Empowering Technology Launcher.lnk = C:\Acer\Empowering Technology\eAPLauncher.exe
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
    O13 - Gopher Prefix:
    O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://pcpitstop.com/pcpitstop/pcpitstop.cab
    O16 - DPF: {17D667BA-5675-4AAB-9221-08B9379384D4} (Image Uploader Control) - http://cdnimg.piczo.com/images/uploader/piczo_fast_uploader.cab
    O16 - DPF: {1EF9F042-C2EB-4293-8213-474CAEEF531D} (TmHcmsX Control) - http://www.trendsecure.com/framework/control/en-US/activex/TmHcmsX.CAB
    O16 - DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} (Facebook Photo Uploader Control) - http://upload.facebook.com/controls/FacebookPhotoUploader.cab
    O17 - HKLM\System\CCS\Services\Tcpip\..\{588839BF-06B4-4B84-958F-968D967DDA01}: NameServer = 216.211.26.14 216.211.26.15
    O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
    O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll
    O23 - Service: ePerformance Service (AcerMemUsageCheckService) - Unknown owner - C:\Acer\Empowering Technology\ePerformance\MemCheck.exe
    O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
    O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - c:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe (file missing)
    O23 - Service: eDataSecurity Service - HiTRSUT - C:\Acer\Empowering Technology\eDataSecurity\eDSService.exe
    O23 - Service: eRecovery Service (eRecoveryService) - Acer Inc. - C:\Acer\Empowering Technology\eRecovery\eRecoveryService.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
    O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe
    O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
    O23 - Service: Windows Live Setup Service (WLSetupSvc) - Unknown owner - C:\Program Files\Windows Live\installer\WLSetupSvc.exe (file missing)

    --
    End of file - 6851 bytes
     
  4. Byteman

    Byteman Gone but Never Forgotten

    Joined:
    Jan 24, 2002
    Messages:
    17,742
    Hi, If they found nada, then it's fairly certain that nothing malware related is causing the problem, but to make more certain I am going to ask some of the helpers with Vista experience to take a look at the thread, be patient and expect a reply or two from someone....
     
  5. cgolson

    cgolson Thread Starter

    Joined:
    Mar 19, 2007
    Messages:
    31
    I've been quite patient, but no one has responded for some time. Does this mean no one knows what the problem is, or have I just been overlooked? Please help!!!!!!
     
  6. Byteman

    Byteman Gone but Never Forgotten

    Joined:
    Jan 24, 2002
    Messages:
    17,742
    Hi, OK, let me move the thread to our Vista forum and see what they can come up with....

    I see you posted at PC Pitstop forums, but did not post your HJT log, at least I didn't see any you posted.

    For all those Internet related things to be not working, I'm thinking they are simply being blocked by a firewall or other security program?
     
  7. cgolson

    cgolson Thread Starter

    Joined:
    Mar 19, 2007
    Messages:
    31
    As I was browsing through the forums, I came across some posts suggesting to roll back network drivers. I did this and the problem seems to be solved, however, now that I have tried so many different things, I want to make sure that my computer is safe. I have restored all internet settings to defaults in internet explorer, but should I have windows defender enabled, and what about the phishing filter? How should I have these set up? Also, for anti-virus and spyware protection, I currently have AVG Anti spyware 7.5 and SuperAntiSpyware installed. What else should I have as well or instead of and how should I have the settings set up?
     
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