Solved: Slow startup/shutdown

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Solid555

Thread Starter
Joined
Dec 1, 2011
Messages
15
I am running XP on a computer I built a couple of years ago. Lately it is pretty sluggish, particularly the startup and shutdown. I'm hoping to get some advice on what I can get rid of. Thanks.

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows XP Home Edition, Service Pack 3, 32 bit
Processor: Intel(R) Core(TM)2 Duo CPU E6550 @ 2.33GHz, x86 Family 6 Model 15 Stepping 11
Processor Count: 2
RAM: 3582 Mb
Graphics Card: ATI Radeon HD 4800 Series, 1024 Mb
Hard Drives: C: Total - 238472 MB, Free - 44750 MB; D: Total - 152625 MB, Free - 86402 MB;
Motherboard: Gigabyte Technology Co., Ltd., P35-DS3P
Antivirus: ZoneAlarm Antivirus, Updated: Yes, On-Demand Scanner: Enabled


Here is a HijackThis log:

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 3:52:31 PM, on 12/1/2011
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\Program Files\CheckPoint\ZoneAlarm\vsmon.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\CheckPoint\ZAForceField\IswSvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\EPSON\EBAPI\eEBSVC.exe
C:\Program Files\CheckPoint\ZAForceField\ForceField.exe
C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\WINDOWS\Logi_MwX.Exe
C:\Program Files\CheckPoint\ZoneAlarm\zatray.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Evoluent\VMouse\V4\EvoMouseExec.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Motive\McciCMService.exe
c:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\ccc.exe
C:\Documents and Settings\Warren\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Warren\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Warren\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Warren\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Warren\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Warren\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Warren\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Warren\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\WINDOWS\system32\msiexec.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: ZoneAlarm Security Engine Registrar - {8A4A36C2-0535-4D2C-BD3D-496CB7EED6E3} - C:\Program Files\CheckPoint\ZAForceField\TrustChecker\bin\TrustCheckerIEPlugin.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: ZoneAlarm Security Engine - {EE2AC4E5-B0B0-4EC6-88A9-BCA1A32AB107} - C:\Program Files\CheckPoint\ZAForceField\TrustChecker\bin\TrustCheckerIEPlugin.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM\..\Run: [ISW] C:\Program Files\CheckPoint\ZAForceField\ForceField.exe /icon="hidden"
O4 - HKLM\..\Run: [ZoneAlarm] "C:\Program Files\CheckPoint\ZoneAlarm\zatray.exe"
O4 - HKLM\..\Run: [StartCCC] "C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\Warren\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c
O4 - HKUS\S-1-5-18\..\RunOnce: [RunNarrator] Narrator.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\RunOnce: [RunNarrator] Narrator.exe (User 'Default user')
O4 - Global Startup: Evoluent Mouse Manager.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\Office12\EXCEL.EXE/3000
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MI1933~1\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MI1933~1\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O15 - Trusted Zone: *.clonewarsadventures.com
O15 - Trusted Zone: *.freerealms.com
O15 - Trusted Zone: *.soe.com
O15 - Trusted Zone: *.sony.com
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - https://activatemyfios.verizon.net/sdcCommon/download/FIOS/Verizon FiOS Installer.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/win...ls/en/x86/client/wuweb_site.cab?1229221317312
O16 - DPF: {B1647320-9EC8-4B0F-BF53-93D4A43FA614} (TerminalSvcsTCSX Control) - https://mydesk-pi02.morganstanley.c...ommon/htdocs/SPX/2.3.0.10/TerminalSvcsTCS.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} (get_atlcom Class) - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: ArcSoft Connect Daemon (ACDaemon) - ArcSoft Inc. - C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
O23 - Service: Amazon Download Agent - Amazon.com - C:\Program Files\Amazon\Amazon Games & Software Downloader\AmazonGSDownloaderService.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Dragon Age: Origins - Content Updater (DAUpdaterSvc) - BioWare - C:\Program Files\Dragon Age\bin_ship\DAUpdaterSvc.Service.exe
O23 - Service: EpsonBidirectionalService - SEIKO EPSON CORPORATION - C:\Program Files\Common Files\EPSON\EBAPI\eEBSVC.exe
O23 - Service: FlipShare Service - Unknown owner - C:\Program Files\Flip Video\FlipShare\FlipShareService.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Intuit Update Service (IntuitUpdateService) - Intuit Inc. - C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: ZoneAlarm Toolbar IswSvc (IswSvc) - Check Point Software Technologies - C:\Program Files\CheckPoint\ZAForceField\IswSvc.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: McciCMService - Motive Communications, Inc. - C:\Program Files\Common Files\Motive\McciCMService.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Check Point Software Technologies LTD - C:\Program Files\CheckPoint\ZoneAlarm\vsmon.exe

--
End of file - 9007 bytes
 
Joined
Apr 5, 2008
Messages
11,761
Howdy,

I assume you have defragged and emptied your temp folder recently.

Start Hijack log again click on Main Menu>>Open the Misc Tools section>>Generate Startup list log

Copy and Paste it in your next post.

Have you added ZoneAlarm recently?
 

Solid555

Thread Starter
Joined
Dec 1, 2011
Messages
15
I defrag occasionally. I haven't done it for a while, but I think these problems predate any defragging. Anyway, I'll do that. I just deleted everything in my temp folders today. I've run ZoneAlarm for a couple of years, so I don't think that's it. Although it does seem to suck up resources.

Here's the startup list. The programs I use daily are chrome, excel, notetab, and visual studio.


StartupList report, 12/1/2011, 4:31:54 PM
StartupList version: 1.52.2
Started from : C:\Program Files\Trend Micro\HiJackThis\HiJackThis.EXE
Detected: Windows XP SP3 (WinNT 5.01.2600)
Detected: Internet Explorer v8.00 (8.00.6001.18702)
* Using default options
==================================================

Running processes:

C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\Program Files\CheckPoint\ZoneAlarm\vsmon.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\CheckPoint\ZAForceField\IswSvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\EPSON\EBAPI\eEBSVC.exe
C:\Program Files\CheckPoint\ZAForceField\ForceField.exe
C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\WINDOWS\Logi_MwX.Exe
C:\Program Files\CheckPoint\ZoneAlarm\zatray.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Evoluent\VMouse\V4\EvoMouseExec.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Motive\McciCMService.exe
c:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\ccc.exe
C:\Documents and Settings\Warren\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Warren\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Warren\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Warren\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\WINDOWS\System32\svchost.exe
C:\Documents and Settings\Warren\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Warren\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\WINDOWS\system32\mmc.exe
C:\WINDOWS\system32\DfrgNtfs.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

--------------------------------------------------

Listing of startup folders:

Shell folders Common Startup:
[C:\Documents and Settings\All Users\Start Menu\Programs\Startup]
Evoluent Mouse Manager.lnk = ?

--------------------------------------------------

Checking Windows NT UserInit:

[HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon]
UserInit = C:\WINDOWS\system32\userinit.exe,
 
Joined
Apr 5, 2008
Messages
11,761
The only reason I asked about ZoneAlarm as some people notice it has slowed their PC down sometimes.

Have you checked to see there isn't any dust build up in the PC?

Is the PC slow when doing things also or just shutdown and startup?
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
81,542
Start HiJackThis, but don't run a scan.

Click on the "Open The Misc Tools Section" button.

Click on the "Open Uninstall Manager" button.

Click on the "Save List" button.

Save the "uninstall_list.txt" file somewhere.

It'll then open in Notepad.

Return here to your thread, then copy-and-paste the entire file here.

------------------------------------------------------

Click Start - Run, then type in

%temp%

and then click OK.

Click Start - Run, then type in

c:\windows\temp

and then click OK.

Once those 2 temp folders appear and you can view their contents, select and delete EVERYTHING that's inside them.

If a few files resist being deleted, that's normal behavior. Leave them alone and delete EVERYTHING else.

After you're done, restart the computer.

------------------------------------------------------
 

Solid555

Thread Starter
Joined
Dec 1, 2011
Messages
15
The only reason I asked about ZoneAlarm as some people notice it has slowed their PC down sometimes.

Have you checked to see there isn't any dust build up in the PC?

Is the PC slow when doing things also or just shutdown and startup?
It might be dusty. I mostly notice startup and shutdown because those are very slow. But I think general operation has also slowed down, although I'm not sure.
 

Solid555

Thread Starter
Joined
Dec 1, 2011
Messages
15
I cleared the temp directories earlier today. Here is uninstall_list.txt:

3ivx MPEG-4 5.0.3 (remove only)
7-Zip 4.65
Acrobat.com
Adobe Download Manager
Adobe Flash Player 11 ActiveX
Adobe Flash Player 11 Plugin
Adobe Reader X (10.1.0)
Amazon Games & Software Downloader
Amazon MP3 Downloader 1.0.12
AMD APP SDK Runtime
AmiBroker 5.40
AnswerWorks 5.0 English Runtime
Apple Application Support
Apple Mobile Device Support
Apple Software Update
ArcSoft Print Creations
ArcSoft Print Creations - Greeting Card
ArcSoft Print Creations - Photo Calendar
ATI Parental Control & Encoder
Batman: Arkham Asylum GOTY Edition
BioShock 2
Bonjour
Catalyst Control Center - Branding
CCleaner
Critical Update for Windows Media Player 11 (KB959772)
DC Universe Online
DelinvFile - 3.03
Diagnostic Utility
Dragon Age: Origins
DVD Architect Pro 5.0
Easy Thumbnails (Remove only)
Easy Tune 6 B09.0818.1
Epson Event Manager
EPSON NX510 Series Printer Uninstall
EPSON Scan
EpsonNet Print
EpsonNet Setup
Evoluent Mouse Manager
Excel Add-in
FlipShare
FLV Player 2.0 (build 25)
Foxit Reader
Garmin Communicator Plugin
Garmin USB Drivers
Garmin WebUpdater
getPlus(R) for Adobe
Gigabyte Raid Configurer
Glary Utilities 2.29.0.1032
Google Earth Plug-in
Google Update Helper
Half-Life 2
Half-Life 2: Episode Two
HiJackThis
Hoadley Options Strategy Evaluation Tool
Hoadley Setup
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Hotfix for Microsoft Visual Studio 2008 Standard Edition - ENU (KB2465361)
Hotfix for Microsoft Visual Studio 2008 Standard Edition - ENU (KB2538241)
Hotfix for Microsoft Visual Studio 2008 Standard Edition - ENU (KB971092)
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows Media Player 11 (KB939683)
Hotfix for Windows XP (KB2158563)
Hotfix for Windows XP (KB2443685)
Hotfix for Windows XP (KB2570791)
Hotfix for Windows XP (KB915800-v4)
Hotfix for Windows XP (KB952287)
Hotfix for Windows XP (KB961118)
Hotfix for Windows XP (KB970653-v3)
Hotfix for Windows XP (KB976098-v2)
Hotfix for Windows XP (KB979306)
Hotfix for Windows XP (KB981793)
IrfanView (remove only)
iTunes
Java(TM) 6 Update 27
Java(TM) 6 Update 7
Logitech MouseWare 9.80
MBT Desktop
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Security Update (KB2572067)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2
Microsoft .NET Framework 3.0 Service Pack 2
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 4 Client Profile
Microsoft .NET Framework 4 Client Profile
Microsoft .NET Framework 4 Extended
Microsoft .NET Framework 4 Extended
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft Document Explorer 2008
Microsoft Document Explorer 2008
Microsoft Games for Windows - LIVE
Microsoft Games for Windows - LIVE Redistributable
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft Kernel-Mode Driver Framework Feature Pack 1.9
Microsoft National Language Support Downlevel APIs
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office Excel MUI (English) 2007
Microsoft Office File Validation Add-In
Microsoft Office Home and Student 2007
Microsoft Office Home and Student 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office SharePoint Designer 2007 Service Pack 2 (SP2)
Microsoft Office Visual Web Developer 2007
Microsoft Office Visual Web Developer MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Silverlight
Microsoft SQL Server 2005
Microsoft SQL Server 2005 Express Edition (SQLEXPRESS)
Microsoft SQL Server 2005 Tools Express Edition
Microsoft SQL Server 2008 Management Objects
Microsoft SQL Server Compact 3.5 SP1 Design Tools English
Microsoft SQL Server Compact 3.5 SP1 English
Microsoft SQL Server Database Publishing Wizard 1.3
Microsoft SQL Server Native Client
Microsoft SQL Server Setup Support Files (English)
Microsoft SQL Server VSS Writer
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319
Microsoft Visual Studio 2008 Standard Edition - ENU
Microsoft Visual Studio 2008 Standard Edition - ENU
Microsoft Visual Studio 2008 Standard Edition - ENU Service Pack 1 (KB945140)
Microsoft Visual Studio Web Authoring Component
Microsoft Windows Application Compatibility Database
Microsoft Windows Media Video 9 VCM
Microsoft Windows SDK for Visual Studio 2008 .NET Framework Tools - enu
Microsoft Windows SDK for Visual Studio 2008 Headers and Libraries
Microsoft Windows SDK for Visual Studio 2008 SDK Reference Assemblies and IntelliSense
Microsoft Windows SDK for Visual Studio 2008 SP1 Tools
Microsoft Windows SDK for Visual Studio 2008 SP1 Win32 Tools
Mozilla Firefox (3.6.13)
Mozilla Thunderbird (8.0)
MSDN Library for Visual Studio 2008 - ENU
MSDN Library for Visual Studio 2008 - ENU
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
MSXML 6.0 Parser
NinjaTrader 7
NoteTab Pro 5 (Remove only)
NoteTab Pro 6 (Remove only)
NVIDIA Drivers
NVIDIA PhysX
Oblivion
OptionsOracle
Quick StartUp 2.3
QuickTime
REALTEK GbE & FE Ethernet PCI NIC Driver
REALTEK GbE & FE Ethernet PCI-E NIC Driver
Realtek High Definition Audio Driver
Security Update for 2007 Microsoft Office System (KB2288621)
Security Update for 2007 Microsoft Office System (KB2288621)
Security Update for 2007 Microsoft Office System (KB2288931)
Security Update for 2007 Microsoft Office System (KB2345043)
Security Update for 2007 Microsoft Office System (KB2553074)
Security Update for 2007 Microsoft Office System (KB2553089)
Security Update for 2007 Microsoft Office System (KB2553090)
Security Update for 2007 Microsoft Office System (KB2584063)
Security Update for 2007 Microsoft Office System (KB2584063)
Security Update for 2007 Microsoft Office System (KB969559)
Security Update for 2007 Microsoft Office System (KB976321)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2416473)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
Security Update for Microsoft .NET Framework 4 Extended (KB2416472)
Security Update for Microsoft .NET Framework 4 Extended (KB2487367)
Security Update for Microsoft Office Excel 2007 (KB2553073)
Security Update for Microsoft Office InfoPath 2007 (KB979441)
Security Update for Microsoft Office PowerPoint 2007 (KB2535818)
Security Update for Microsoft Office PowerPoint Viewer 2007 (KB2464623)
Security Update for Microsoft Office system 2007 (972581)
Security Update for Microsoft Office system 2007 (972581)
Security Update for Microsoft Office system 2007 (KB974234)
Security Update for Microsoft Office system 2007 (KB974234)
Security Update for Microsoft Office Visio Viewer 2007 (KB973709)
Security Update for Microsoft Office Word 2007 (KB2344993)
Security Update for Microsoft Visual Studio 2008 Standard Edition - ENU (KB2251487)
Security Update for Microsoft Visual Studio 2008 Standard Edition - ENU (KB972222)
Security Update for Microsoft Windows (KB2564958)
Security Update for Windows Internet Explorer 7 (KB938127-v2)
Security Update for Windows Internet Explorer 7 (KB956390)
Security Update for Windows Internet Explorer 7 (KB958215)
Security Update for Windows Internet Explorer 7 (KB960714)
Security Update for Windows Internet Explorer 7 (KB961260)
Security Update for Windows Internet Explorer 7 (KB963027)
Security Update for Windows Internet Explorer 8 (KB2183461)
Security Update for Windows Internet Explorer 8 (KB2360131)
Security Update for Windows Internet Explorer 8 (KB2416400)
Security Update for Windows Internet Explorer 8 (KB2482017)
Security Update for Windows Internet Explorer 8 (KB2497640)
Security Update for Windows Internet Explorer 8 (KB2510531)
Security Update for Windows Internet Explorer 8 (KB2530548)
Security Update for Windows Internet Explorer 8 (KB2544521)
Security Update for Windows Internet Explorer 8 (KB2559049)
Security Update for Windows Internet Explorer 8 (KB2586448)
Security Update for Windows Internet Explorer 8 (KB969897)
Security Update for Windows Internet Explorer 8 (KB971961)
Security Update for Windows Internet Explorer 8 (KB972260)
Security Update for Windows Internet Explorer 8 (KB974455)
Security Update for Windows Internet Explorer 8 (KB976325)
Security Update for Windows Internet Explorer 8 (KB978207)
Security Update for Windows Internet Explorer 8 (KB981332)
Security Update for Windows Internet Explorer 8 (KB982381)
Security Update for Windows Media Player (KB2378111)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player (KB954155)
Security Update for Windows Media Player (KB968816)
Security Update for Windows Media Player (KB973540)
Security Update for Windows Media Player (KB975558)
Security Update for Windows Media Player (KB978695)
Security Update for Windows Media Player 11 (KB936782)
Security Update for Windows Media Player 11 (KB954154)
Security Update for Windows XP (KB2079403)
Security Update for Windows XP (KB2115168)
Security Update for Windows XP (KB2121546)
Security Update for Windows XP (KB2160329)
Security Update for Windows XP (KB2229593)
Security Update for Windows XP (KB2259922)
Security Update for Windows XP (KB2279986)
Security Update for Windows XP (KB2286198)
Security Update for Windows XP (KB2296011)
Security Update for Windows XP (KB2296199)
Security Update for Windows XP (KB2347290)
Security Update for Windows XP (KB2360937)
Security Update for Windows XP (KB2387149)
Security Update for Windows XP (KB2393802)
Security Update for Windows XP (KB2412687)
Security Update for Windows XP (KB2419632)
Security Update for Windows XP (KB2423089)
Security Update for Windows XP (KB2436673)
Security Update for Windows XP (KB2440591)
Security Update for Windows XP (KB2443105)
Security Update for Windows XP (KB2476490)
Security Update for Windows XP (KB2476687)
Security Update for Windows XP (KB2478960)
Security Update for Windows XP (KB2478971)
Security Update for Windows XP (KB2479628)
Security Update for Windows XP (KB2479943)
Security Update for Windows XP (KB2481109)
Security Update for Windows XP (KB2483185)
Security Update for Windows XP (KB2485376)
Security Update for Windows XP (KB2485663)
Security Update for Windows XP (KB2503658)
Security Update for Windows XP (KB2503665)
Security Update for Windows XP (KB2506212)
Security Update for Windows XP (KB2506223)
Security Update for Windows XP (KB2507618)
Security Update for Windows XP (KB2507938)
Security Update for Windows XP (KB2508272)
Security Update for Windows XP (KB2508429)
Security Update for Windows XP (KB2509553)
Security Update for Windows XP (KB2511455)
Security Update for Windows XP (KB2524375)
Security Update for Windows XP (KB2535512)
Security Update for Windows XP (KB2536276)
Security Update for Windows XP (KB2536276-v2)
Security Update for Windows XP (KB2544893)
Security Update for Windows XP (KB2544893-v2)
Security Update for Windows XP (KB2555917)
Security Update for Windows XP (KB2562937)
Security Update for Windows XP (KB2566454)
Security Update for Windows XP (KB2567053)
Security Update for Windows XP (KB2567680)
Security Update for Windows XP (KB2570222)
Security Update for Windows XP (KB2570947)
Security Update for Windows XP (KB2592799)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB923789)
Security Update for Windows XP (KB938464)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951698)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB954211)
Security Update for Windows XP (KB954459)
Security Update for Windows XP (KB954600)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956391)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956744)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956841)
Security Update for Windows XP (KB956844)
Security Update for Windows XP (KB957095)
Security Update for Windows XP (KB957097)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958687)
Security Update for Windows XP (KB958690)
Security Update for Windows XP (KB958869)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960225)
Security Update for Windows XP (KB960715)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB960859)
Security Update for Windows XP (KB961371)
Security Update for Windows XP (KB961373)
Security Update for Windows XP (KB961501)
Security Update for Windows XP (KB968537)
Security Update for Windows XP (KB969059)
Security Update for Windows XP (KB969898)
Security Update for Windows XP (KB969947)
Security Update for Windows XP (KB970238)
Security Update for Windows XP (KB970430)
Security Update for Windows XP (KB971468)
Security Update for Windows XP (KB971486)
Security Update for Windows XP (KB971557)
Security Update for Windows XP (KB971633)
Security Update for Windows XP (KB971657)
Security Update for Windows XP (KB972270)
Security Update for Windows XP (KB973346)
Security Update for Windows XP (KB973354)
Security Update for Windows XP (KB973507)
Security Update for Windows XP (KB973525)
Security Update for Windows XP (KB973869)
Security Update for Windows XP (KB973904)
Security Update for Windows XP (KB974112)
Security Update for Windows XP (KB974318)
Security Update for Windows XP (KB974392)
Security Update for Windows XP (KB974571)
Security Update for Windows XP (KB975025)
Security Update for Windows XP (KB975467)
Security Update for Windows XP (KB975560)
Security Update for Windows XP (KB975561)
Security Update for Windows XP (KB975562)
Security Update for Windows XP (KB975713)
Security Update for Windows XP (KB977165)
Security Update for Windows XP (KB977816)
Security Update for Windows XP (KB977914)
Security Update for Windows XP (KB978037)
Security Update for Windows XP (KB978251)
Security Update for Windows XP (KB978262)
Security Update for Windows XP (KB978338)
Security Update for Windows XP (KB978542)
Security Update for Windows XP (KB978601)
Security Update for Windows XP (KB978706)
Security Update for Windows XP (KB979309)
Security Update for Windows XP (KB979482)
Security Update for Windows XP (KB979559)
Security Update for Windows XP (KB979683)
Security Update for Windows XP (KB979687)
Security Update for Windows XP (KB980195)
Security Update for Windows XP (KB980218)
Security Update for Windows XP (KB980232)
Security Update for Windows XP (KB980436)
Security Update for Windows XP (KB981322)
Security Update for Windows XP (KB981852)
Security Update for Windows XP (KB981957)
Security Update for Windows XP (KB981997)
Security Update for Windows XP (KB982132)
Security Update for Windows XP (KB982214)
Security Update for Windows XP (KB982665)
Security Update for Windows XP (KB982802)
Skype™ 5.5
Sony Vegas Pro 8.0
Spelling Dictionaries Support For Adobe Reader 9
SQL Server System CLR Types
Steam
swMSM
SyncBackSE
TaxCut New York 2007
TaxCut Premium + State + Efile 2007
Team Fortress 2
The Options Toolbox v5.0
The Witcher 2
The Witcher: Enhanced Edition
thinkorswim
TopStyle (Version 3)
TradeLinkSuite
TurboTax 2008
TurboTax 2008 WinPerFedFormset
TurboTax 2008 WinPerProgramHelp
TurboTax 2008 WinPerReleaseEngine
TurboTax 2008 WinPerTaxSupport
TurboTax 2008 WinPerUserEducation
TurboTax 2008 wnyiper
TurboTax 2008 wrapper
TurboTax 2009
TurboTax 2009 WinPerFedFormset
TurboTax 2009 WinPerReleaseEngine
TurboTax 2009 WinPerTaxSupport
TurboTax 2009 wnyiper
TurboTax 2009 wrapper
TurboTax 2010
TurboTax 2010 WinPerFedFormset
TurboTax 2010 WinPerReleaseEngine
TurboTax 2010 WinPerTaxSupport
TurboTax 2010 wnyiper
TurboTax 2010 wrapper
Update for 2007 Microsoft Office System (KB2284654)
Update for 2007 Microsoft Office System (KB967642)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Microsoft .NET Framework 4 Client Profile (KB2473228)
Update for Microsoft Office 2007 System (KB2539530)
Update for Microsoft Office 2007 System (KB2539530)
Update for Microsoft Office OneNote 2007 (KB980729)
Update for Microsoft Visual Studio Web Authoring Component (KB945140)
Update for Windows Internet Explorer 8 (KB971180)
Update for Windows Internet Explorer 8 (KB976662)
Update for Windows Internet Explorer 8 (KB976749)
Update for Windows Internet Explorer 8 (KB980182)
Update for Windows XP (KB2141007)
Update for Windows XP (KB2345886)
Update for Windows XP (KB2467659)
Update for Windows XP (KB2541763)
Update for Windows XP (KB2607712)
Update for Windows XP (KB2616676)
Update for Windows XP (KB2641690)
Update for Windows XP (KB898461)
Update for Windows XP (KB951978)
Update for Windows XP (KB955759)
Update for Windows XP (KB955839)
Update for Windows XP (KB967715)
Update for Windows XP (KB968389)
Update for Windows XP (KB971029)
Update for Windows XP (KB971737)
Update for Windows XP (KB973687)
Update for Windows XP (KB973815)
VC 9.0 Runtime
VC 9.0 Runtime
Verizon Help and Support Tool
Visual C++ 2008 IA64 Runtime - (v9.0.30729)
Visual C++ 2008 IA64 Runtime - v9.0.30729.01
Visual C++ 2008 x64 Runtime - (v9.0.30729)
Visual C++ 2008 x64 Runtime - (v9.0.30729.4148)
Visual C++ 2008 x64 Runtime - (v9.0.30729.6161)
Visual C++ 2008 x64 Runtime - KB2465361 - (v9.0.30729.5570)
Visual C++ 2008 x64 Runtime - v9.0.30729.01
Visual C++ 2008 x64 Runtime - v9.0.30729.4148
Visual C++ 2008 x64 Runtime - v9.0.30729.5570
Visual C++ 2008 x64 Runtime - v9.0.30729.6161
Visual C++ 2008 x86 Runtime - (v9.0.30729)
Visual C++ 2008 x86 Runtime - (v9.0.30729.4148)
Visual C++ 2008 x86 Runtime - (v9.0.30729.6161)
Visual C++ 2008 x86 Runtime - KB2465361 - (v9.0.30729.5570)
Visual C++ 2008 x86 Runtime - v9.0.30729.01
Visual C++ 2008 x86 Runtime - v9.0.30729.4148
Visual C++ 2008 x86 Runtime - v9.0.30729.5570
Visual C++ 2008 x86 Runtime - v9.0.30729.6161
VLC media player 1.1.5
Vz In Home Agent
WebEx
Winamp
Windows Driver Package - Garmin (grmnusb) GARMIN Devices (06/03/2009 2.3.0.0)
Windows Internet Explorer 8
Windows Media Format 11 runtime
Windows Media Format 11 runtime
Windows Media Player 11
Windows Media Player 11
Windows Presentation Foundation
WinMerge 2.10.2.0
WinRAR 4.01 (32-bit)
Xara Web Designer
Xara Xtreme 4
ZoneAlarm Antivirus
ZoneAlarm Firewall
ZoneAlarm Internet Security Suite
ZoneAlarm Security
ZoneAlarm Toolbar
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
81,542
Go to Control Panel - Add Or Remove Programs, then uninstall/remove the following:

Acrobat.com

Adobe Download Manager

CCleaner
(unless you REALLY know how to use it safely)

Glary Utilities 2.29.0.1032

Google Update Helper

Java(TM) 6 Update 7


----------------------------------------------------------

Adobe Reader 10.1.0 needs to be updated to Adobe Reader 10.1.1

Java(TM) 6 Update 27 needs to be updated to Java Runtime Environment 1.6.0.29(6 Update 29)

Mozilla Firefox 3.6.13 needs to be updated to Mozilla Firefox 8.0.1

Skype 5.5 needs to be updated to Skype 5.6.0.110

VLC Media Player 1.1.5 needs to be updated to VLC Media Player 1.1.11

Malwarebytes Anti-Malware Free 1.51.2.1300 needs to be installed.

SUPERAntiSpyware Free 5.0.0.1136 needs to be installed.

(Note: After you install the last 2 programs, don't run any scan with them yet)

----------------------------------------------------------

What's the description of the mouse that you're using with that computer?

----------------------------------------------------------
 

Solid555

Thread Starter
Joined
Dec 1, 2011
Messages
15
Thanks for the help. I cleaned out my temp directories, defragged my hard drive, and uninstalled/installed/updated my software. The only thing I didn't do was uninstall "Google Update Helper". According to the google website, this thing can only be uninstalled by uninstalling things that use it, like Chrome.

I have two mice plugged in. One is a regular Logitech mouse, the other is the Evoluent vertical mouse. I mostly use the Evoluent, but if I am going to do something that requires better control, I'll switch to the Logitech. The Evoluent is new, and I was having these slowdown problems before I bought it.
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
81,542
Do the following in the order listed.

DON'T use the computer while each scan is in progress.

--------------------------------------------------------

Start Malwarebytes Anti-Malware.

Click "Updates(tab) - Check for Updates".

When the definition files have updated, click "OK".

Click "Scanner(tab) - Perform quick scan - Scan".

If infections or problems are found during the scan, the number of them will be highlighted in red.

When the scan is finished, click "Show Results".

Make sure that EVERYTHING is selected, then click "Remove Selected".

If you're prompted to restart to finish the removal process, click "Yes".

Start Malwarebytes Anti-Malware again.

Click "Logs"(tab).

Highlight the scan log entry, then click "Open".

When the scan log appears in Notepad, copy-and-paste it here.

-----------------------------------------------------------

Start SUPERAntiSpyware.

Click "Check for Updates".

When the definition files have updated, click "Close".

Select the "Quick Scan" option, then click "Scan your Computer".

If infections or problems are found during the scan, a list will appear and the number of them will be highlighted in red.

When the scan is finished and the scan summary window appears, click "Continue".

Make sure that EVERYTHING in the list is selected, then click "Remove Threats".

Click "OK - Finish".

If you're prompted to restart to finish the removal process, do so.

Start SUPERAntiSpyware again.

Click "View Scan Logs".

Highlight the scan log entry, then click "View Selected Log".

When the scan log appears in Notepad, copy-and-paste it here.

-----------------------------------------------------------
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
81,542
I have two mice plugged in. One is a regular Logitech mouse, the other is the Evoluent vertical mouse. I mostly use the Evoluent, but if I am going to do something that requires better control, I'll switch to the Logitech. The Evoluent is new, and I was having these slowdown problems before I bought it.
I saw Logitech MouseWare in your list and didn't know if you were using a Logitech mouse.

I was also wondering why you weren't using Logitech SetPoint and why you were still using such an old software driver.

-----------------------------------------------------------
 

Solid555

Thread Starter
Joined
Dec 1, 2011
Messages
15
Malwarebytes' Anti-Malware 1.51.2.1300
www.malwarebytes.org

Database version: 8292

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

12/2/2011 3:57:54 PM
mbam-log-2011-12-02 (15-57-54).txt

Scan type: Quick scan
Objects scanned: 174584
Time elapsed: 9 minute(s), 17 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 1
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\DisableTaskMgr (PUM.Hijack.TaskManager) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
c:\documents and settings\all users\application data\sysreserve.ini (Malware.Trace) -> Quarantined and deleted successfully.
 

Solid555

Thread Starter
Joined
Dec 1, 2011
Messages
15
I chopped out all the Adware.Tracking Cookies, because there were more than 1,300 of them. But if those are useful I will post them.

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 12/02/2011 at 04:14 PM

Application Version : 5.0.1136

Core Rules Database Version : 8010
Trace Rules Database Version: 5822

Scan type : Quick Scan
Total Scan Time : 00:05:38

Operating System Information
Windows XP Home Edition 32-bit, Service Pack 3 (Build 5.01.2600)
Administrator

Memory items scanned : 651
Memory threats detected : 0
Registry items scanned : 32119
Registry threats detected : 0
File items scanned : 8001
File threats detected : 1364

Adware.Tracking Cookie

Trojan.Agent/Gen-Dropper
C:\DOCUMENTS AND SETTINGS\NETWORKSERVICE\LOCAL SETTINGS\TEMP\PERFLIB_PERFDATA_890.DAT
 

Solid555

Thread Starter
Joined
Dec 1, 2011
Messages
15
I saw Logitech MouseWare in your list and didn't know if you were using a Logitech mouse.

I was also wondering why you weren't using Logitech SetPoint and why you were still using such an old software driver.

-----------------------------------------------------------
Evoluent was pretty adamant about uninstalling all other mouse drivers before their drivers are installed. Anyway, I just downloaded and installed the Logitech SetPoint software, so we'll see what happens with that.
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
81,542
You did select and remove ALL 1364 "adware tracking cookies"?

Consideirng the massive number that your computer had, I suggest that you run a quick scan at least once a week with SUPERAntiSpyware(after you first update the definition files).

---------------------------------------------------------

Is the computer still running sluggish?

---------------------------------------------------------
 
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