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Solved: Slow upload speeds

Discussion in 'Networking' started by ACA529, Aug 15, 2007.

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  1. ACA529

    ACA529 Thread Starter

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    Early this morning (around 1 AM) my upload speeds were cut severely.

    Here's my speed test results:
    [​IMG]

    I've had this same problem before so I called my ISP and aksed them about it and they said they'd do some tests over there.

    What could have caused this twice? It's only my connection because none of my friends in the area seem to be having problems and they didn't get any calls about it.

    P.S.: My upload speeds are usually over 700 KB/s on speedtest.net -- and I've tried using different servers.

    Thanks,
    AC
     
  2. JohnWill

    JohnWill Retired Moderator

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    Register at DSLReports and run their line quality tests. Post a link to the results here.
     
  3. ACA529

    ACA529 Thread Starter

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    Hi John :),

    I will do that even if it takes half an hour.. my internet is extremely slow right now.

    I gave my ISP a second ring and they said that they found the problem and they are working on fixing it... I hope that it gets fixed soon because I'm paying bloody $70/MONTH BUNDLED!!! to get a crapload of downtime and major lag spikes when playing games online. :( :( :(
     
  4. JohnWill

    JohnWill Retired Moderator

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    I figured it was an ISP issue, I was just looking for confirmation. ;)
     
  5. ACA529

    ACA529 Thread Starter

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    Hi John :),

    Thanks for your reply. I'm thinking that this is really unexceptable... I've been having this problem for almost 48 hours and have received no calls from my ISP.

    I have had this same problem before, and I know for a fact that it is on their end.

    I have the highest package they offer and I think I should get some compensation, don't you? :)
     
  6. jmwills

    jmwills

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    Power down everything and sequence them back up starting with the modem.
     
  7. ACA529

    ACA529 Thread Starter

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    Hi,

    Thanks for the suggestion. I've already done that several times and I will try again now.

    Ok, no go still. I called my ISP back and they said they will be sending someone out to have a look at the "D Mark" today. No clue what that means.
     
  8. JohnWill

    JohnWill Retired Moderator

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    Are you absolutely sure it's your ISP, and not your interior wiring? If you have DSL, you may have internal wiring issues with the phone lines and/or filters. Here's my fix for DSL wiring.

    Purchase a DSL splitter and install it at the telco service entrance. Run a direct line from the DSL port on the splitter directly to the DSL modem. Connect all of the other phone instruments to the telephone output of the DSL splitter. All of the DSL analog side wiring should be CAT3 or better twisted pair from the telco service entrance to the DSL/ADSL modem. You can use one of the twisted pairs in CAT5 cable if you have that on hand.

    This is as good as it gets for DSL installations, and will usually solve in-house wiring issues.

    Here's a good detailed description of the process: DSL Wiring Upgrade Tutorial
     
  9. ACA529

    ACA529 Thread Starter

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    Hi John :),

    Fixing the connections is all up to my ISP. It's not like Verizon DSL where you have to do everything from installation to maintenance. My ISP thinks it's nothing to do with the wiring in the house, but something to do with the wiring outside.

    Thanks for the tips, I will keep them in mind.
     
  10. JohnWill

    JohnWill Retired Moderator

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    I suspect that any ISP doesn't fix your interior wiring. However, if you're sure it's the ISP's wiring, then it's also up to them to fix it.
     
  11. jmwills

    jmwills

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    With that download speed, I fail to see how internal wiring could be affecting this.
     
  12. ACA529

    ACA529 Thread Starter

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    They fixed the problem this morning. Something was wrong on the outside.

    No idea what would have caused this.

    Thanks for your replies. :)
     
  13. JohnWill

    JohnWill Retired Moderator

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    Because it's bi-directional. However, as you can see in this case, it wasn't the interior wiring.
     
  14. JohnWill

    JohnWill Retired Moderator

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    You can mark your own threads solved using the thread tools at the top of the page in the upper right corner.© :)
     
  15. jmwills

    jmwills

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    True if he had been given a download speed of 10 mbps the uplink should have slowed down to but to have been that low.......too many electrons going too many places.
     
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