1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Solved: smart self test failed

Discussion in 'Windows Vista' started by jayleon98, Sep 30, 2008.

Thread Status:
Not open for further replies.
Advertisement
  1. jayleon98

    jayleon98 Thread Starter

    Joined:
    Sep 30, 2008
    Messages:
    5
    my HP Pavilion Windows Vista 32bit won't run my Diagnostics test program(PC doctor5). when i ran the program from an external disk it says smart self test failed and surface scan test failed. the last time it did that it also failed to boot and i ahd to reinstall my Vista system (and obviously lost some files). i am now worried that the same problem might start again. what could cause the smart self test to fail? is it due to any thing i might have done or what because a few weeks ago i got infected with some malware and so i installed SUPERantispyware alongside AVG antivirus. the antispyware program removed some suspected files and it seemed that my computer was clean but now i am not sure what has happened again. please help.am desperate:confused:
     
  2. cwwozniak

    cwwozniak Chuck Trusted Advisor

    Joined:
    Nov 28, 2005
    Messages:
    49,399
    Hi jayleon98, and welcome to TSG.

    S.M.A.R.T. (Self Monitoring And Reporting Technology) is hardware inside of a hard drives that reports the drive's internal physical condition to the host computer. I would backup any important documents and files off of the drive ASAP if I were you. There is a good chance that your hard drive is near failure and permanent loss or non-recoverable corruption of its contents. The drive may work fine for months or it may fail the next time you power up the computer or try to save a file to it..
     
  3. jayleon98

    jayleon98 Thread Starter

    Joined:
    Sep 30, 2008
    Messages:
    5
    Thanks. i contacted HP and they replaced the hard drive. Im relieved
     
  4. cwwozniak

    cwwozniak Chuck Trusted Advisor

    Joined:
    Nov 28, 2005
    Messages:
    49,399
    You are welcome. (y)

    As the originator of this thread you can mark it as solved using the button above your first post.
     
As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/754814