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Solved: Snail pace computer

Discussion in 'Windows Vista' started by pamray12, Apr 18, 2010.

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  1. pamray12

    pamray12 Thread Starter

    Joined:
    Apr 18, 2010
    Messages:
    26
    Hi Everyone

    l have a Acer Aspire Vista Basic desktop computer that is driving me mad.

    lt is so slow doing anything.

    Yesterday l did a de-frag and disc clean up, l have half my disk space free.
    l have also done a complete scan

    Would upgrading to Vista Premium and or increasing memory make a difference.

    Any advice greatly appreciated

    Pam
     
  2. kenny111111

    kenny111111

    Joined:
    Dec 11, 2008
    Messages:
    1,059
    hello

    how much RAM is installed on this machine??

    start > right click - "computer" > properties ... that will show how much RAM you have installed......good luck
     
  3. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,938
    First Name:
    Frank
    Pam:

    Answer the question in post #2.

    Most computers that I've seen that come with Windows Vista Basic are low-end models that come with a low-end Sempron or Celeron processor and only 512 MB of RAM.

    What's the complete model number of that Acer Aspire? That'll allow us determine how much RAM it supports and what type module it uses.

    Upgrading to Windows Vista Premium will require more RAM than Windows Vista Basic. Either version requires at least 1024 MB, but preferably 2048 MB.

    -------------------------------------------------------------
     
  4. pamray12

    pamray12 Thread Starter

    Joined:
    Apr 18, 2010
    Messages:
    26
    Hi Kenny and Flavellee.

    Thank you both for answering my post

    Sorry l haven't replied sooner but my son and his family arrived.

    My compter has 512 MB memory ram.

    On the front of the tower it says

    Aspire M1100 -Y97Z

    l can't read anything off the back as l am wheelchair bound and needless to say useless with the workings of a computer.

    Pam
     
  5. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,938
    First Name:
    Frank
    Pam:

    From what I can determine at the Acer site, the Acer Aspire M1100 desktop supports up to 4096 MB(4 GB) of RAM.

    It uses DDR2 PC2-5300 or DDR2 PC2-6400 or DDR2 PC2-8500 modules.

    http://support.acer.com/acerpanam/desktop/0000/Acer/AspireM1100/AspireM1100sp2.shtml

    It's my guess that desktop has a single 512 MB module or 2 - 256 MB modules installed.

    I recommend replacing whatever it has with a matching pair of 1024 MB(1 GB) modules.

    ----------------------------------------------------------------
     
  6. pamray12

    pamray12 Thread Starter

    Joined:
    Apr 18, 2010
    Messages:
    26
    Thank you so much. l will do that and let you know how it goes.

    Best wishes

    Pam
     
  7. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,938
    First Name:
    Frank
    Right-click COMPUTER and then click Properties.

    What does it show for the processor type and speed?

    I'm guessing it's an AMD Sempron.

    ----------------------------------------------------------------
     
  8. pamray12

    pamray12 Thread Starter

    Joined:
    Apr 18, 2010
    Messages:
    26
    Yes it is

    Pam
     
  9. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,938
    First Name:
    Frank
    Pam:

    Let's see what's installed and what's auto-loading in that computer.

    A bloated startup load will impede overall performance, especially in a low-end computer with minimal RAM.

    Go here and click the green icon to download and save HijackThis 2.0.2.

    Close all open browser windows first, then install it in its default location: C:\Program Files\Trend Micro\HijackThis.

    Start it to open its main window, then click "Do a system scan and save a log file".

    The scan is quick and should be finished in 30 seconds or less.

    When the log file appears, save it.

    Return here, then copy-and-paste the entire log here.

    ---------------------------------------------------------------

    I'm going off-line for a few hours.

    --------------------------------------------------------------
     
  10. pamray12

    pamray12 Thread Starter

    Joined:
    Apr 18, 2010
    Messages:
    26
    lt is AMD Sempron

    Processor 3800=2.20 GHz ls that the speed?

    Do you recommend taking out the module it has now and replacing it with 2 1GB Modules?
    Will it not work with just adding a 1GB Module to what is already installed?

    Pam
     
  11. pamray12

    pamray12 Thread Starter

    Joined:
    Apr 18, 2010
    Messages:
    26
    HELP l don't know how to copy and paste

    l will try and do what you suggest

    lt's 6.29 pm here in England. l will be back online about 8.pm for a short while.

    Pam
    Thank you for your help and patience
     
  12. Rich-M

    Rich-M

    Joined:
    May 3, 2006
    Messages:
    22,445
    No in fact upgrading to Premium might even slow it down as it adds more resource robbing features.
    Frankly I find it hard to believe any retailer worth knowing would sell a unit like this. It is hopelessly under powered for processor and memory. You should go to a minimum 2.0 Gb ram and I would replace the processor as well depending on what it can hold because you can buy dual core Phenom processors under $100 that will make a huge difference.
     
  13. pamray12

    pamray12 Thread Starter

    Joined:
    Apr 18, 2010
    Messages:
    26
    Hi Rich-M

    Thanks for replying.

    As you can guess l don't know anything of the why's and wherefore's of the computer just how to use it on a basic understanding.

    All l wanted it for was doing my family history and uploading photo's from my camera or phone and printing them out, surfing the net and emailing.

    l have done as Levellee asked and am about to have a go at copy and pasting the results into my next message.

    l will re read your post and take in what you said but as l am on a limited income cannot afford to go out and buy another computer

    Pam
     
  14. pamray12

    pamray12 Thread Starter

    Joined:
    Apr 18, 2010
    Messages:
    26
    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 18:47:36, on 18/04/2010
    Platform: Windows Vista SP2 (WinNT 6.00.1906)
    MSIE: Internet Explorer v8.00 (8.00.6001.18904)
    Boot mode: Normal
    Running processes:
    C:\Windows\system32\taskeng.exe
    C:\Windows\system32\Dwm.exe
    C:\Windows\RtHDVCpl.exe
    C:\Acer\Empowering Technology\SysMonitor.exe
    C:\Acer\Empowering Technology\eDataSecurity\eDSloader.exe
    C:\Acer\Empowering Technology\eMode\PCM\PCMService.exe
    C:\Program Files\Adobe\Photoshop Album Starter Edition\3.2\Apps\apdproxy.exe
    C:\Program Files\Windows Live\Family Safety\fsui.exe
    C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
    C:\Program Files\AVG\AVG9\avgtray.exe
    C:\Program Files\TalkTalk\bin\sprtcmd.exe
    C:\Program Files\Common Files\Real\Update_OB\realsched.exe
    C:\Program Files\Windows Media Player\wmpnscfg.exe
    C:\Program Files\FinePixViewer\QuickDCF2.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    C:\Acer\Empowering Technology\ACER.EMPOWERING.FRAMEWORK.SUPERVISOR.EXE
    C:\Acer\Empowering Technology\eRecovery\ERAGENT.EXE
    C:\Program Files\AVG\AVG9\Identity Protection\agent\bin\avgidsmonitor.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqbam08.exe
    C:\Windows\system32\taskeng.exe
    C:\Windows\System32\mobsync.exe
    C:\Windows\explorer.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://toolbar.inbox.com/search/dispatcher.aspx?tp=aus&tmpl=2&qkw=%s&tbid=%tb_id
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.talktalk.co.uk/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://en.uk.acer.yahoo.com
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://us.rd.yahoo.com/customize/ie/defaults/su/msgr8/*http://www.yahoo.com
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchAssistant = http://toolbar.inbox.com/search/ie.aspx?tbid=80128&tmpl=2
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,CustomizeSearch = http://toolbar.inbox.com/help/sa_customize.aspx?tbid=80128
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaults/sb/msgr8/*http://www.yahoo.com/ext/search/search.html
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/ie/defaults/sp/msgr8/*http://www.yahoo.com
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.mytalktalk.co.uk
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://toolbar.inbox.com/search/ie.aspx?tbid=80128&tmpl=2
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://toolbar.inbox.com/help/sa_customize.aspx?tbid=80128
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    R3 - URLSearchHook: (no name) - *{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
    R3 - URLSearchHook: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Program Files\AVG\AVG9\Toolbar\IEToolbar.dll
    R3 - URLSearchHook: (no name) - *{18944614-1340-4483-bac9-6778840b9970} - (no file)
    O1 - Hosts: ::1 localhost
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\ProgramData\Real\RealPlayer\BrowserRecordPlugin\IE\rpbrowserrecordplugin.dll
    O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG9\avgssie.dll
    O2 - BHO: Windows Live Family Safety Browser Helper - {4f3ed5cd-0726-42a9-87f5-d13f3d2976ac} - C:\Program Files\Windows Live\Family Safety\fssbho.dll
    O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
    O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
    O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: TalkTalk Mail Toolbar Loader - {97736b03-27dc-47fd-939e-12f77f73d792} - C:\Program Files\TalkTalk Mail Toolbar\talktalkmailtb.dll
    O2 - BHO: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Program Files\AVG\AVG9\Toolbar\IEToolbar.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - (no file)
    O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
    O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
    O3 - Toolbar: Acer eDataSecurity Management - {5CBE3B7C-1E47-477e-A7DD-396DB0476E29} - C:\Windows\system32\eDStoolbar.dll
    O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
    O3 - Toolbar: AVG Security Toolbar - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - C:\Program Files\AVG\AVG9\Toolbar\IEToolbar.dll
    O3 - Toolbar: TalkTalk Mail Toolbar - {e9d7aa34-9f3b-4a42-be5d-e049da305ec3} - C:\Program Files\TalkTalk Mail Toolbar\talktalkmailtb.dll
    O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
    O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
    O4 - HKLM\..\Run: [Acer Empowering Technology Monitor] C:\Acer\Empowering Technology\SysMonitor.exe
    O4 - HKLM\..\Run: [eDataSecurity Loader] C:\Acer\Empowering Technology\eDataSecurity\eDSloader.exe
    O4 - HKLM\..\Run: [PCMService] "C:\Acer\Empowering Technology\eMode\PCM\PCMService.exe"
    O4 - HKLM\..\Run: [WarReg_PopUp] C:\Acer\WR_PopUp\WarReg_PopUp.exe
    O4 - HKLM\..\Run: [Acer Tour Reminder] C:\Acer\AcerTour\Reminder.exe
    O4 - HKLM\..\Run: [Apanel] C:\Windows\System32\OEM\audit\NEWSETAPANEL.CMD
    O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.2\Apps\apdproxy.exe"
    O4 - HKLM\..\Run: [fssui] "C:\Program Files\Windows Live\Family Safety\fsui.exe" -autorun
    O4 - HKLM\..\Run: [Skytel] Skytel.exe
    O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
    O4 - HKLM\..\Run: [AVG9_TRAY] C:\PROGRA~1\AVG\AVG9\avgtray.exe
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    O4 - HKLM\..\Run: [TalkTalk] "C:\Program Files\TalkTalk\bin\sprtcmd.exe" /P TalkTalk
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
    O4 - HKCU\..\Run: [Acer Tour Reminder] C:\Acer\AcerTour\Reminder.exe
    O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
    O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
    O4 - HKUS\S-1-5-18\..\Run: [] (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\Run: [] (User 'Default user')
    O4 - Global Startup: Empowering Technology Launcher.lnk = ?
    O4 - Global Startup: ExifLauncher2.lnk = C:\Program Files\FinePixViewer\QuickDCF2.exe
    O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
    O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
    O8 - Extra context menu item: Add to Windows &Live Favorites - http://favorites.live.com/quickadd.aspx
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
    O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_96D6FF0C6D236BF8.dll/cmsidewiki.html
    O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
    O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
    O9 - Extra button: Express Cleanup - {5E638779-1818-4754-A595-EF1C63B87A56} - C:\Program Files\Norton SystemWorks Basic Edition\Norton Cleanup\WCQuick.lnk (file missing)
    O9 - Extra 'Tools' menuitem: Express Cleanup - {5E638779-1818-4754-A595-EF1C63B87A56} - C:\Program Files\Norton SystemWorks Basic Edition\Norton Cleanup\WCQuick.lnk (file missing)
    O9 - Extra button: HP Smart Select - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
    O13 - Gopher Prefix:
    O16 - DPF: CabBuilder - http://kiw.imgag.com/imgag/kiw/toolbar/download/InstallerControl.cab
    O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
    O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG9\avgpp.dll
    O20 - AppInit_DLLs: avgrsstx.dll
    O23 - Service: ePerformance Service (AcerMemUsageCheckService) - Unknown owner - C:\Acer\Empowering Technology\ePerformance\MemCheck.exe
    O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    O23 - Service: Ati External Event Utility - ATI Technologies Inc. - C:\Windows\system32\Ati2evxx.exe
    O23 - Service: AVG WatchDog (avg9wd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG9\avgwdsvc.exe
    O23 - Service: AVG Firewall (avgfws9) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG9\avgfws9.exe
    O23 - Service: AVG9IDSAgent (AVGIDSAgent) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG9\Identity Protection\Agent\Bin\AVGIDSAgent.exe
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: CyberLink Background Capture Service (CBCS) (CLCapSvc) - Unknown owner - C:\Acer\Empowering Technology\eMode\PCM\Kernel\TV\CLCapSvc.exe
    O23 - Service: CyberLink Task Scheduler (CTS) (CLSched) - Unknown owner - C:\Acer\Empowering Technology\eMode\PCM\Kernel\TV\CLSched.exe
    O23 - Service: eDataSecurity Service - HiTRSUT - C:\Acer\Empowering Technology\eDataSecurity\eDSService.exe
    O23 - Service: eRecovery Service (eRecoveryService) - Acer Inc. - C:\Acer\Empowering Technology\eRecovery\eRecoveryService.exe
    O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
    O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\Cyberlink\Shared files\RichVideo.exe
    O23 - Service: SupportSoft Sprocket Service (TalkTalk) (sprtsvc_TalkTalk) - SupportSoft, Inc. - C:\Program Files\TalkTalk\bin\sprtsvc.exe
    O23 - Service: SupportSoft RemoteAssist - SupportSoft, Inc. - C:\Program Files\Common Files\Supportsoft\bin\ssrc.exe
    O23 - Service: SupportSoft Repair Service (TalkTalk) (tgsrvc_TalkTalk) - SupportSoft, Inc. - C:\Program Files\Common Files\Supportsoft\bin\tgsrvc.exe
    --
    End of file - 11982 bytes
     
  15. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,938
    First Name:
    Frank
    Pam:

    Thanks for submitting a HijackThis log.

    Considering the minimal amount of RAM and the low-end processor that you have in that computer, you need to trim down the startup load as much as possible.

    Some of the startup entries and services entries don't need to auto-load and run at all, and others can be manually started via the start menu or desktop icon when needed.

    Follow my instructions carefully and take your time doing it.

    ---------------------------------------------------------

    Click Start - Run, type in MSCONFIG and then click OK - Startup(tab).

    Remove the checkmark in the entries that I've highlighted in bold text.
    (Note: .exe may be missing from the name)

    O4 - HKLM\..\Run: Windows Defender %ProgramFiles%\Windows Defender\MSASCui.exe -hide

    O4 - HKLM\..\Run: RtHDVCpl RtHDVCpl.exe

    O4 - HKLM\..\Run: [Acer Empowering Technology Monitor] C:\Acer\Empowering Technology\SysMonitor.exe

    O4 - HKLM\..\Run: [eDataSecurity Loader] C:\Acer\Empowering Technology\eDataSecurity\eDSloader.exe

    O4 - HKLM\..\Run: [PCMService] "C:\Acer\Empowering Technology\eMode\PCM\PCMService.exe"

    O4 - HKLM\..\Run: [WarReg_PopUp] C:\Acer\WR_PopUp\WarReg_PopUp.exe

    O4 - HKLM\..\Run: [Acer Tour Reminder] C:\Acer\AcerTour\Reminder.exe

    O4 - HKLM\..\Run: [Apanel] C:\Windows\System32\OEM\audit\NEWSETAPANEL.CMD

    O4 - HKLM\..\Run: Adobe Photo Downloader "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.2\Apps\apdproxy.exe

    O4 - HKLM\..\Run: [fssui] "C:\Program Files\Windows Live\Family Safety\fsui.exe" -autorun

    O4 - HKLM\..\Run: Skytel Skytel.exe

    O4 - HKLM\..\Run: HP Software Update C:\Program Files\HP\HP Software Update\HPWuSchd2.exe

    O4 - HKLM\..\Run: [AVG9_TRAY] C:\PROGRA~1\AVG\AVG9\avgtray.exe

    O4 - HKLM\..\Run: Adobe Reader Speed Launcher "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe

    O4 - HKLM\..\Run: Adobe ARM "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe

    O4 - HKLM\..\Run: [TalkTalk] "C:\Program Files\TalkTalk\bin\sprtcmd.exe" /P TalkTalk

    O4 - HKLM\..\Run: TkBellExe "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot

    O4 - HKLM\..\Run: QuickTime Task "C:\Program Files\QuickTime\QTTask.exe" -atboottime

    O4 - HKCU\..\Run: [Acer Tour Reminder] C:\Acer\AcerTour\Reminder.exe

    O4 - HKCU\..\Run: WMPNSCFG C:\Program Files\Windows Media Player\WMPNSCFG.exe

    O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')

    O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')

    O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')

    O4 - HKUS\S-1-5-18\..\Run: [] (User 'SYSTEM')

    O4 - HKUS\.DEFAULT\..\Run: [] (User 'Default user')

    O4 - Global Startup: Empowering Technology Launcher.lnk = ?

    O4 - Global Startup: ExifLauncher2.lnk = C:\Program Files\FinePixViewer\QuickDCF2.exe

    O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe

    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE

    After you're done, click Apply - OK - Exit Without Restart.

    Click Start - Run, type in SERVICES.MSC and then click OK.

    When the services window appears, expand it so you can see the list of entries more clearly.

    Double-click on the entries that I've highlighted in bold text.
    (Note: You have to do one entry at a time)

    If "Startup Type" is set on Automatic, change it to Manual, then click Apply - OK.

    O23 - Service: ePerformance Service (AcerMemUsageCheckService) - Unknown owner - C:\Acer\Empowering Technology\ePerformance\MemCheck.exe

    O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

    O23 - Service: Ati External Event Utility - ATI Technologies Inc. - C:\Windows\system32\Ati2evxx.exe

    O23 - Service: AVG WatchDog (avg9wd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG9\avgwdsvc.exe

    O23 - Service: AVG Firewall (avgfws9) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG9\avgfws9.exe

    O23 - Service: AVG9IDSAgent (AVGIDSAgent) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG9\Identity Protection\Agent\Bin\AVGIDSAgent.exe

    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe

    O23 - Service: CyberLink Background Capture Service (CBCS) (CLCapSvc) - Unknown owner - C:\Acer\Empowering Technology\eMode\PCM\Kernel\TV\CLCapSvc.exe

    O23 - Service: CyberLink Task Scheduler (CTS) (CLSched) - Unknown owner - C:\Acer\Empowering Technology\eMode\PCM\Kernel\TV\CLSched.exe

    O23 - Service: eDataSecurity Service - HiTRSUT - C:\Acer\Empowering Technology\eDataSecurity\eDSService.exe

    O23 - Service: eRecovery Service (eRecoveryService) - Acer Inc. - C:\Acer\Empowering Technology\eRecovery\eRecoveryService.exe

    O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe

    O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe

    O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\Cyberlink\Shared files\RichVideo.exe

    O23 - Service: SupportSoft Sprocket Service (TalkTalk) (sprtsvc_TalkTalk) - SupportSoft, Inc. - C:\Program Files\TalkTalk\bin\sprtsvc.exe

    O23 - Service: SupportSoft RemoteAssist - SupportSoft, Inc. - C:\Program Files\Common Files\Supportsoft\bin\ssrc.exe

    O23 - Service: SupportSoft Repair Service (TalkTalk) (tgsrvc_TalkTalk) - SupportSoft, Inc. - C:\Program Files\Common Files\Supportsoft\bin\tgsrvc.exe

    Windows Defender

    After you're done, close the services window, then restart your computer.

    Start HijackThis, then click "Do a system scan and save a log file".

    Save the log that appears, then copy-and-paste it here.

    -----------------------------------------------------------
     
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