Solved: Solved: Flash player on computer with 2 users

[dave8444]

Hello,

You folks have really helped me in the past and I'm sure you won't let me down this time.

I can't get Flash Player to work for both users. It will work for the one who installed it on their side but not the other. I have tried everything I can think of and things other people have suggested. I am running XP. I uninstalled it and now I can't get it to install on either side.

Thanks in advance for any help.

Dave

 

[dave8444]

I forgot to mention. I uninstalled Firefox recently.

 

[dave8444]

I'm now using IE7

 

[TOGG]

Adobe/Macromedia flashplayer comes as a plugin for browsers, one for IE that uses ActiveX and one for Firefox, Opera etc. that doesn't. As far as I know, as long as any users of the computer both have the same browser(s) installed under their name, only one copy of the relevant plugin should be needed.

According to the Adobe website, the newest versions of flash can only be uninstalled with the tool on their website so there may be some traces of the old version which are affecting your attempt to install a new copy. You might want to try the uninstaller from here; http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_14157&sliceId=1 and then get the IE version of flash from here; http://www.adobe.com/shockwave/download/static/styx/English.html (I think that you need to be an Administrator and to stay online while the install completes).

If you should decide to use Firefox again, the correct version is here; http://www.adobe.com/shockwave/download/static/styx/English.html (this version produces an .exe file which has to be doubleclicked to install).

From what i have read, there will soon be a new version (10?) so you will have to go through all this again!

 

[dave8444]

Thanks very much. After I posted here I continued trying to figure it out for myself. I followed the troubleshooting instructions at the Flash Player site. After download a couple things they suggested, one of them was something that corrected the registery, Flash Player installed and worked on both sides.

Thanks so much for you help. I will look forward to version (10) and having to do this again.

Dave

 

[TOGG]

The download that corrected the registry was almost certainly the uninstaller, so you did good to try it! You can mark this 'Solved' by clicking on 'Thread Tools'.