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Solved: [solved]SAHAgent_.exe located in Norton and Won't Delete

Discussion in 'Virus & Other Malware Removal' started by jk475, Sep 9, 2004.

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  1. jk475

    jk475 Thread Starter

    Joined:
    Jun 3, 2004
    Messages:
    63
    Hello; :eek:

    I ran two Norton anti-virus scans and located the following adware file:
    C:\WINDOWS\Downloaded Program Files\SAHAgent_.exe

    Both times I deleted it as Norton instructed and both times it wouldnt delete.

    I tried to locate the file as noted and it wasn't there. I also did a SEARCH from windows and could not locate it.

    I even tried to locate the two registry keys it was supposed to creat as per Symantec's Security Response on Adware.SAHAgent and could not find them. I could not find Bundle.exe or %Temp%\Bundle.exe


    I ran Ad-Aware 6.0 (updated) and it did not locate it. (As per instructions I found in other forums on the subject)

    I ran SPYHUNTER and NO-ADWARE and neither located it.

    Yet it still shows up in the Norton scan

    Apparently it's not there, but why does it keep showing up?..I have attached the Hijack-This Log below if someone could check and tell me what to do. Many Thanks

    John

    Hijack-This Log:
    Logfile of HijackThis v1.98.1
    Scan saved at 11:36:57 AM, on 9/9/2004
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
    C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    C:\WINDOWS\system32\crypserv.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
    C:\Program Files\Norton SystemWorks\Norton Antivirus\navapsvc.exe
    C:\PROGRA~1\NORTON~1\NORTON~2\NPROTECT.EXE
    C:\Program Files\Norton SystemWorks\Norton Antivirus\SAVScan.exe
    C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\Program Files\Common Files\Symantec Shared\CCAPP.EXE
    C:\Program Files\Netscape\Communicator\Program\plugins\eBayTBar.exe
    C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
    C:\Program Files\Common Files\Symantec Shared\CCAPP.EXE
    C:\PROGRA~1\Webshots\webshots.scr
    C:\Program Files\Norton SystemWorks\Norton Utilities\SYSDOC32.EXE
    C:\PROGRA~1\NORTON~1\NORTON~1\navw32.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Outlook Express\msimn.exe
    C:\Program Files\Yahoo!\Messenger\YPager.exe
    C:\Documents and Settings\Administrator\My Documents\PROGRAM EXE FILES\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.frontiernet.net
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/cus.../*http://www.yahoo.com/ext/search/search.html
    R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customize/ie/defaults/su/ymsgr6/*http://www.yahoo.com
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page_bak = http://www.yahoo.com/
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = FrontierNet
    N1 - Netscape 4: user_pref("browser.startup.homepage", "http://www.yahoo.com"); (C:\Program Files\Netscape\Users\jk475\prefs.js)
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
    O2 - BHO: (no name) - {243B17DE-77C7-46BF-B94B-0B5F309A0E64} - C:\Program Files\Microsoft Money\System\mnyside.dll
    O2 - BHO: Web assistant - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton Antivirus\NavShExt.dll
    O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\Yahoo!\COMPAN~1\Installs\cpn\ycomp5_3_12_0.dll
    O3 - Toolbar: eBay Toolbar - {46AE04C0-BCFA-4728-90E7-00EB4A8B3863} - C:\Program Files\eBay\eBay Toolbar\4.3.0.9\eBayBand.dll
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton Antivirus\NavShExt.dll
    O3 - Toolbar: Web assistant - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
    O4 - HKLM\..\Run: [EnigmaPopupStop] C:\Program Files\Enigma Software Group\Enigma Popup Stop\EnigmaPopupStop.exe
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [AIM] C:\PROGRA~1\Netscape\COMMUN~1\Program\AIM\aim.exe -cnetwait.odl
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [Norton SystemWorks] C:\Program Files\Common Files\Symantec Shared\CfgWiz.exe /GUID {DA9935BA-22F7-44ee-BD12-BD8B87700BEA}
    O4 - HKCU\..\Run: [Microsoft Works Update Detection] ???\WkDetect.exe
    O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
    O4 - Startup: CCAPP.lnk = C:\Program Files\Common Files\Symantec Shared\CCAPP.EXE
    O4 - Startup: Webshots.lnk = C:\Program Files\Webshots\Launcher.exe
    O4 - Global Startup: CCAPP.lnk = C:\Program Files\Common Files\Symantec Shared\CCAPP.EXE
    O4 - Global Startup: eBay Toolbar.LNK = C:\Program Files\Netscape\Communicator\Program\plugins\eBayTBar.exe
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
    O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?
    O4 - Global Startup: Norton System Doctor.lnk = C:\Program Files\Norton SystemWorks\Norton Utilities\SYSDOC32.EXE
    O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
    O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
    O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
    O9 - Extra button: eBay Toolbar - {92D7F210-7F20-11d3-8157-0090278B20DE} - C:\Program Files\eBay\eBay Toolbar\4.3.0.9\eBayBand.dll
    O9 - Extra 'Tools' menuitem: eBay Toolbar - {92D7F210-7F20-11d3-8157-0090278B20DE} - C:\Program Files\eBay\eBay Toolbar\4.3.0.9\eBayBand.dll
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O14 - IERESET.INF: START_PAGE_URL=http://www.frontiernet.net
    O16 - DPF: Yahoo! Chat - http://us.chat1.yimg.com/us.yimg.com/i/chat/applet/c381/chat.cab
    O18 - Protocol: cetihpz - {CF184AD3-CDCB-4168-A3F7-8E447D129300} - C:\Program Files\HP\hpcoretech\comp\hpuiprot.dll
     
  2. mjack547

    mjack547 Malware Specialist

    Joined:
    Sep 1, 2003
    Messages:
    3,181
    Hello

    I do not see anything in your log so lets try the following.

    Check inn Control Panel's Add/Remove Programs, find 'ShopAtHomeSelect Agent'. Use it to remove the software if it is listed than Reboot.

    Than

    Please open task manager and end any of these if they are running

    cleansahagent.exe
    profilepath+\local settings\temp\sahupdate\sahdownloader_.exe
    profilepath+\locals~1\temp\bundle.exe
    systemroot+\downloaded program files\sahagent_.exe
    systemroot+\downloaded program
     
  3. jk475

    jk475 Thread Starter

    Joined:
    Jun 3, 2004
    Messages:
    63
    Hi;

    I tried the following:
    Check inn Control Panel's Add/Remove Programs, find 'ShopAtHomeSelect Agent'. Use it to remove the software if it is listed than Reboot.

    There was no such item listed in Control Panel Add/Remove Program.

    NEXT I LOOKED FOR:
    Please open task manager and end any of these if they are running

    cleansahagent.exe
    profilepath+\local settings\temp\sahupdate\sahdownloader_.exe
    profilepath+\locals~1\temp\bundle.exe
    systemroot+\downloaded program files\sahagent_.exe
    systemroot+\downloaded program

    I did not find any of these items in TASK MANAGER.

    I ALSO:
    Ran "Housecall Anti-Virus" Program and it DID NOT find any viruses.

    THEN:
    I Re-Ran Norton Antivirus, but limited the search to the supposedly infected area, which is: C:\WINDOWS\Downloaded Program Files and it detected the SAHAgent_.exe file.

    I went to the location and just like the first time I could not find it. This is what I did find:

    00000045-9980-0 (active X Control-Ebay Related)
    8AD9C840-044E (active X Control-Ebay Related)
    ebay helper obj (ebay helper object)
    House Call Control (Active X Control-Antivirus Program)
    Update Class (Active X Control)

    I also had Yahoo Chat (Java) but I deleted it. Then I re-ran Norton AntiVirus and the SAHAgent_.exe file still showed up, so I reinstalled Yahoo Chat. Apparently that is not the problem.

    All of the above with the exception of House Call are apparently related to the ebay toolbar. I wonder if I should uninstall and reinstall to get rid of the problem. I opened each of the above to see the components and could not find SAHAgent_.exe file either. So where in the dickens is the bugger?...Should I not be able to see the file?

    OK Now I am stymied, but closer to a solution.

    Help??

    John
     
  4. jk475

    jk475 Thread Starter

    Joined:
    Jun 3, 2004
    Messages:
    63
    Hello Again;

    I just uninstalled the ebay toolbar and the items as listed in the Downloaded Program Files still remain. So I ran another Norton scan and the SAHAgent_.exe file still appears. ALSO I ran a SEARCH from Windows with the complete file name and it found "no results", yet Norton says it is there. The complete file name is again:
    C:\WINDOWS\Downloaded Program Files\SAHAgent_.exe.

    I went back into Norton and "cleaned" all the active X controls. The following items still remain in Downloaded Program Files:

    00000045-9980-0 (active X control)
    8AD9C840-044E (active X control)
    Yahoo Chat

    The following three disappeared after the scan:
    ebay helper object
    House Call Control (active X control)
    Update Class (active X control)

    I ran another norton scan and guess what?...The SAHAgent_.exe still shows up. So the problem is probably in the two active x controls left as I already eliminated Yahoo Chat.And they are:
    00000045-9980-0 (active X control)
    8AD9C840-044E (active X control)

    ANY IDEAS??

    Thank You.
     
  5. Byteman

    Byteman Gone but Never Forgotten

    Joined:
    Jan 24, 2002
    Messages:
    17,742
    Yes, you can delete the ActiveX control>

    C:\Windows\Downloaded Program Files\

    highlight DPF folder> on the right side, find the ShopatHome ActiveX control and delete it.

    You have to reboot afterward to make the changes take affect...

    You may not be seeing the SAH file if you dont have
    hidden files disabled:

    Windows Explorer> top of window>View>Folder Options

    OR, ME and XP> Tools>Folder Options>Advanced>
    Put a mark into "Show all files" and, uncheck "hide file extensions for known file types"/

    for XP:

    AdAware and SpyBot can deal with this as well as tons of other ad-wares. You could also be having a false detection> sometimes the backups AAW or Spybot or antivirus program you had are detected by another AV or antispyware progam...

    If the file is located in System Restore> you have to get rid of the Restore Points to remove those or the antivirus scan will find it each time, nothing can touch the Restore area. I don't see any mention of the file being found in Restore area, but lots of posters forget to tell us that!

    You can download AdAware and SpyBot at

    http://www.majorgeeks.com/downloads31.html

    Here are the directions:


     
  6. mjack547

    mjack547 Malware Specialist

    Joined:
    Sep 1, 2003
    Messages:
    3,181
    Thanks Byteman I have been gone for a while
     
  7. jk475

    jk475 Thread Starter

    Joined:
    Jun 3, 2004
    Messages:
    63
    Hi Again;

    OK I checked and unchecked for hidden files as directed.

    I have Ad-Aware and it didn't locate it (BTW)

    I tried spybot but everytime it is installed it deletes SPYHUNTER...

    I deleted the following active X controls:
    00000045-9980-0 (active X control)
    8AD9C840-044E (active X control)

    I have no idea what these were, but no mention of ShopAtHome Active X Control.

    I ran Norton again and the SAHAgent_.exe still appears

    All that is left in Downloaded Program Files is:
    ebay helper object (active X control for the ebay toolbar)
    Yahoo Chat (which I already deleted and reinstalled before without success)

    I wonder if this file is even on the computer since NoAdware, Spyhunter, HouseCall AntiVirus and Ad-Aware never detected it...

    The only thing is that I just picked up this adware parasite today. The toolbar has been on for months.....So I again am stymied

    Well I Did a SEARCH with all the hidden files open to view as directed and it did not locate the SAHAgent_.exe file. Just found the tech guy forum I bookmarked. So it must not be on the computer?
    Should I run Norton again and EXCLUDE this file from future scans??
    I also deleted all the backup and quarentine files in No-Adaware and Spyhunter. NoAdware had no backup files and besides they never showed up in these backups either.

    John
     
  8. Byteman

    Byteman Gone but Never Forgotten

    Joined:
    Jan 24, 2002
    Messages:
    17,742
    It is probably a false positive, if you cannot find the file.
    The file may have been "marked" by some other program and Norton is detecting the marking, it's techie stuff...

    either NoAdware or SpyHunter is doing this to you, perhaps...

    Both AdAware and SpyBot create actual archived backups of removed malware, even viruses...which can reinstall from the Quarantine, Recovery, or Virus Vault> so be careful if you look in any of those backups. (You would have to click on the backup and then click "Restore" to put the files back into the system, much like the Recycle Bin....just be careful, and I am NOT telling you to restore any files from any backups!!!!!!!!!!!!!!!!!!!

    SpyBot finds SpyHunter because it is the enemy:

    http://www.spywarewarrior.com/rogue_anti-spyware.htm#sh_note

    [[EDIT: The Spywarewarrior servers are all down at the moment- keep checking though]] :(

    Also--- at the site above, look under NoAdware for some real info about that program, reccommending that you uninstall. {the servers for spywarewarrior are down at this time}

    In your Downloaded Program Files folder you should have a lot more ActiveX controls--- Things like Windows Updates Control, your antivrus progam's control; most computers have lots of them. MOST of them are OK, but you can delete them and when you use that website or feature again you will be prompted to download the control again, which is OK if what you are presented with matches what you are doing> so watch out for a Security Warning box popping up for something other than the ActiveX control you are wanting to download.

    The last info I have is about WeatherBug> so I or you dont have to hear it from someone else....it is technically adware based functional software> it does keep some tracks on what you browse to put ads on the Weatherbug screen, (not popups all over the place tho) that is the small price you pay for using software that is free...it IS a good thing to have, useful, and has saved people's lives!
    The small amount of web use tracking it does is not harmful, though it may affect performance...on some computers that are not up to date on memory, processor speed is low, system resources low, etc. If you LIKE and USE WeatherBug, keep it, there are other weather trackers that do not contain ad-tracking, tho. I use Weather Watcher, small free and well behaved program.
     
  9. Byteman

    Byteman Gone but Never Forgotten

    Joined:
    Jan 24, 2002
    Messages:
    17,742
    The SETTINGS for your antivirus program as well as the various anti-spware programs for things like deep searching, heuristic detection, searching archives, all contribute to what is "found" and the best way is to keep all the deep scanning being done. You could exclude that file from Norton, when and if you uninstall NoAdware and SpyHunter, take the exclusion off and see if anything is found.
     
  10. jk475

    jk475 Thread Starter

    Joined:
    Jun 3, 2004
    Messages:
    63
    Well It's still there, but you say I can exclude that from future scans if I get rid of SPYHUNTER and NOADWARE.

    I should keep Ad-Aware??

    And you want me to get spybot?(OK I found your link from majorgeek site)

    And get Weatherbug?

    OK I guess that's the answer.... I await your reply

    How do I find weatherbug??

    John and thanks
     
  11. Byteman

    Byteman Gone but Never Forgotten

    Joined:
    Jan 24, 2002
    Messages:
    17,742
    Hi, Sorry if anything confused you. I am aware that you cannot find this file, and have searched the hard drive well, and the Registry, etc: and it cannot be found:

    C:\WINDOWS\Downloaded Program Files\SAHAgent_.exe

    I think your last post means that it is still being found by Norton...

    Isn't this very similar to your problem here?:

    http://forums.techguy.org/showthread.php?t=257430

    flrman1 explained to you that NOADWARE is a scam there, and you still have it????


    1. I explained what could be the problem: a false detection or false positive from Norton, since nothing else "finds" that to be a problem,and it does not show in logs , or anywhere else> so Yes, I think you could exclude it from Norton scans, if AdAware and/or Spybot Search and Destroy do not detect it. You searched very hard, and I think if the file actually was on the hard drive it would have been found!

    2. I think you have the older 6.0 version of AdAware, they have released a new version> why I wanted you to download it...and configure it for a Full Scan, which you may not have done with your 6.0> that version had several settings to manually configure, while the newer one is a lot more user-friendly. When you start the install of the newer SE personal 1.04 edition> it will prompt you about uninstalling the older copy and then do it for you. The install of the new version will then continue seamlessly.
    Even though it is a brand new install, there may be updates for SE personal edition, and you must use the update feature in AdAware to get those, then scan with the settings in the Quote box from LDTate above.
    The older 6.0 version will soon be retired, and no longer will have updates available, so it will be of little use "down the road". When your computer "gets" a new bug, you will have a hard time getting rid of it, if you keep that old version of AdAware.



    3. SpyBot Search and Destroy ---version 1.3 is the newest, I am not sure what you have, but you can easily check it. Uninstall if you have any older than 1.3. Download the newer one, update, run a scan.


    4. You already have Weatherbug installed, or had it, parts of it still are in the HJT log, perhaps it is no longer being used, and I am seeing just "leftover" files..check Add/Remove Programs....
    WB just contains some minor adware> and can slow the system down a bit, but> if you USE it and LIKE it, keep it! That is what I meant. It is a helpful thing for some, who live in climates where weather can be an EMERGENCY---and has saved some lives by warning of bad weather. If you don't know anything about it, someone else may have installed it, or it may have come bundled in another program...or been installed when you got the computer perhaps????

    5. I posted links for you to read up about SpyHunter and NoAdware--- at the Spywarewarrior website. They are considered poor at their jobs, and knock-off or ripoffs,to be blunt. That is the opinion of folks a lot more educated than I about this stuff!!!!!!!
    You should uninstall those, but excluding the file from Norton scans does not depend on uninstalling those two programs.. that is done totally within Norton program.

    I think what Norton is alerting you about...is the FALSE detection that either NoAdware or SpyHunter are actually creating...those type of programs can create just that situation, as a way to scare someone into paying for help or "better versions" of their software! Uninstalling SpywareHunter and NoAdware may END the detection by Norton of the SAH file...that is what I mean.

    The Spywarewarrior site is down at the moment, so you cannot go and read that information. [Check it anyway, the server outage is only temporary]

    But, here is a place to read about BAD programs that only claim they remove spyware/ad-junk/malware/:

    http://doxdesk.com/parasite/

    Go down the page to: Questionable anti-parasite software

    and in that list you will see some of the ones that are around, those that you should not use, and why.
     
  12. jk475

    jk475 Thread Starter

    Joined:
    Jun 3, 2004
    Messages:
    63
    You are a wonder worker!.... (y) :) ;) :D

    I removed:
    SPYHUNTER
    NOADWARE
    ENIGMA POP-UP STOP
    (but only after I ran the new adaware)

    THEN:

    I loaded up the new version of AdAware SE Version 1.03 which replaced my version 6 which you said was obsolete. (I would have never known), including the updated reference file and ran it. It found over 40 parasites (some were from noadware and spyhunter) including that dreaded SAHAgent_.exe file Norton said existed that started the problem in the first place and three other SAHAgent .dll files.

    I then downloaded SPYBOT and it's new reference file and ran that. It found 5 parasites and considered my ebay toolbar 34 parasites but I did not delete those, only the five.

    I reran Norton and the SAHAgent_.exe problem disappeared completely!!!!

    All is well once again. Thank you so much for your time and help. I love this forum. I will donate again. It is worth it.

    John
     
  13. Byteman

    Byteman Gone but Never Forgotten

    Joined:
    Jan 24, 2002
    Messages:
    17,742
    Finally! (y) :D :) :) :) Good job!

    Proof positive- the scam type programs and how they work.

    Just posting these links again for anyone reading...who has a similar situation.


    http://www.spywarewarrior.com/rogue_anti-spyware.htm#sh_note

    http://doxdesk.com/parasite/

    ____________________-

    As the last step jk475 NOTE:::

    You must disable your System Restore, to remove all the infected files. Directions are below to do this. After you disable System Restore, you then turn it back on and create a new Restore Point. You can type a name for the new Restore Point> something like "after TSG cleaning"
    or something creative like that. The new Restore Point will have the date put beside it automatically so you will recognize it easily if you do ever have to use a Restore Point.

    http://service1.symantec.com/SUPPOR...2001111912274039?OpenDocument&src=sec_doc_nam
     
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