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Solved: Some Kind of system reset after blue screen???

Discussion in 'Windows 7' started by Al_Ciao, Jun 24, 2014.

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  1. Al_Ciao

    Al_Ciao Thread Starter

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    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version:
    Processor:
    Processor Count:
    RAM:
    Graphics Card:
    Hard Drives:
    Motherboard:
    Antivirus: None

    ^Weird, it's not showing any of my stuff. System under Control Panel doesn't show anything either. o.0

    What happened is, I woke up this morning to find my computer at a blue screen, saying System Kernel Inpage Error. Said if it's the first time you've gotten that error, just to restart. So I did. I've had another kind of blue screen error before, but not this one.

    As soon as it starts up, it starts doing System Repair, without any prompting. And then once it got to the user login screen, it had... I don't know. Reset or something. The username and password had been reset to that of the man who used to own my computer before me. Had to call him to get the old password.

    Once I'm logged in, it's as if I've just gotten this computer. All my programs are here, but there are no saved settings (such as in Firefox), and although my C: drive is still listed as being nearly full, my entire Documents folder (and Downloads folders, and Music folder, etc) are displaying empty.

    What on earth happened here? How do I restore it to the way it was, and gain access to all the information I still have on this computer?
     
  2. TheShooter93

    TheShooter93 Malware Specialist

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    Whenever you inherit a computer from someone, the best thing to do is to perform a fresh install of the desired operating system on it. I suggest doing this after getting access to your information to back it up.

    Given that your operating system behaving so strangely, I'm inclined to say it is corrupted.

    There may be other ways to retrieve your data, but I suggest doing the following as it may be the easiest method given the system instability.

    ------------------------------------------------------------------------

    xPUD From USB to Retrieve Data

    Requirements:
    • Clean, working computer.
    • USB drive.
    ==========================================
    • Download xPUD and the installer to the desktop of your clean computer.
    • Insert your USB drive.
    • Press Start > My Computer > right click your USB drive > choose Format > Quick format.
    • Double click the unetbootin-xpud-windows-387.exe that you just downloaded.
    • Press Run then OK.
    • Select the DiskImage option then click the Browse button located on the right side of the textbox field.
    • Browse to and select the xpud-0.9.2.iso file you downloaded.
    • Verify the correct drive letter is selected for your USB device then click OK.
    • It will install a little bootable OS on your USB device.
    • Once the files have been written to the device you will be prompted to reboot ~ do not reboot and instead just Exit the UNetbootin interface.
    • After it has completed do not choose to reboot the clean computer simply close the installer.
    • Remove the USB and insert it in the sick computer.
    • Boot the Sick computer.
    • Press F12 and choose to boot from the USB.
    • Follow the prompts.
    • A Welcome to xPUD screen will appear.
    • Press File.
    • Expand mnt.
    • sda1,2...usually corresponds to your HDD.
    • sdb1 is likely your USB.
    • If you have inserted another storage medium (e.g. external harddrive to transfer data to), other drives may show here as well. You will need to view each one to determine which is which if it isn't clear.
    • From here you should be able to access the files on your sick computer's harddrive, then transfer them to your external storage.
     
  3. Al_Ciao

    Al_Ciao Thread Starter

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    Thanks for the reply! In case it matters, I want to clarify that I didn't *just* get this computer. I've owned it for 2 years. Before that, the guy who owned it was my best friend, and I helped him pick out the right computer for him, and ended up using it more than he did, before he wound up just giving it to me lol. So there's nothing on there I don't already know about. It's had Avira the whole time, as well.

    EDIT: Also, there are 900 gigs of information on my sick computer...... I don't have easy capability to find something to put all that on. I'm hoping there's some way I can get this computer to read it again. And fix this computer. I'm using it now to post this, by the way, it's more or less working, just with the oddities I mentioned in my first post.
     
  4. TheShooter93

    TheShooter93 Malware Specialist

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    Understood, but it still may have been a good idea to get a fresh start with it. Ultimately your choice though.

    Please let me know how the data recovery process goes using xPUD. Once it is finished we can try to get it working normally again.
     
  5. TheShooter93

    TheShooter93 Malware Specialist

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    Have you tried performing a System Restore?

    ----------

    System Restore
    • Press and hold the Windows key + R on your keyboard.
    • In the Run box, type rstrui.exe and hit Enter.
    • Follow the on-screen instructions to restore your computer to a date before the issue(s) started.
     
  6. Al_Ciao

    Al_Ciao Thread Starter

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    No, I have not tried that. Will try that now =)
     
  7. Al_Ciao

    Al_Ciao Thread Starter

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    Okay, System Restore didn't do anything. I noticed that, after I entered in the password (the old password >.<), it say "Preparing your desktop", which it also did an hour ago, and once it loaded the HP PC Advisor popped out saying "Welcome to Your New PC"... almost as if it thinks it's a fresh computer or something o.0

    Anyway, I will attempt the xpud thing to retrieve some data (a lot of it is already backed up, so I'll just find the stuff that isn't), and then reply back here. Thanks for your help so far :)
     
  8. Al_Ciao

    Al_Ciao Thread Starter

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    When xpud loads, it loads for a while then throws up error messages and refuses to do anything.

    By the way, when I just restarted my sick computer again, I noticed a brief pop up message on my taskbar saying "You have been logged on with a temporary profile. You will be unable to access your files and folders...." etc. Couldn't read the whole thing before it disappeared.

    I've googled "temporary profile windows 7" and found a few different answers, including more involved stuff like this , or the tip to simply go to Help and Support and follow the instructions under "Fix corrupted user profile".

    Thoughts? >.<
     
  9. lunarlander

    lunarlander

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    If you are using a temp proifile then all your data and documents are still in /users/<your-account-name>

    Windows is giving you a temp profile to login because the usual one is corrupted.
     
  10. Al_Ciao

    Al_Ciao Thread Starter

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    Okay, I swear I posted a response this morning, don't know why it's not showing up o.0

    @lunarlander: that's just the thing, it's not showing another profile, only the one 'temporary' one. The temporary one is using the name AND password of the guy who owned the the computer a couple years ago. When I got the comp a couple years ago, I just renamed the username to my name and changed the password; it was the same profile.

    Anyway, on Tuesday night, I had created 2 additional user profiles, per Windows Help and Support's guide to retrieving data from a corrupted profile, and was restarting my computer. Before it shut down however, my computer proceeded to install 48 Windows updates >.<

    When it restarted, it began configuring the Windows updates, but finally said, Configuration/Update failed, reverting changes - and then restarted itself again... only to configure and fail once more. It was a neverending loop of configuring-failing-reverting, rinse and repeat.

    I was afraid to do anything, and just waited, hoping it would work itself out. It did eventually, sort of. Once it got to the user login screen, I couldn't log in. The first time I tried to log in, it said "The remote call procedure failed", and every time thereafter, it said, "The RPC server is unavailable."

    Then the computer automatically restarted itself, and came back to that same problem with the inability to log in.

    In frustration, I shut it down and unplugged it, and only took a look at it again this morning. This morning, it wouldn't boot at all. It got to the blue screen with the image of the hand the various Function options, and didn't go any further. I pressed [ESC]Boot Menu, and it scanned for drives and said it couldn't find any drive at all o.0

    A friend of mine was over, and he did something in BIOS to get it to boot up again, after which point it went back to the login screen, with the same "RCP" errors as before whenever I attempt to log in, on any user account.

    Booting the computer in safe mode doesn't bypass this login issue, either. I'm stumped. What's wrong with my computer? How do I fix it? Anyone have any ideas? Thanks =)
     
  11. TheShooter93

    TheShooter93 Malware Specialist

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    What do the error message(s) say?

    ----------------------------------------------------------------------------

    Do you have the operating system disk for this computer? It may give us some additional options for attempting a fix.
     
  12. Al_Ciao

    Al_Ciao Thread Starter

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    It is a metric ton of error messages xpud throws up, and it scrolls down thru pages of them in white text on black screen.

    I don't have the Windows 7 OS disc, but I might be able to borrow one from a friend perhaps.
     
  13. TheShooter93

    TheShooter93 Malware Specialist

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    You can try the same process with Ubuntu instead of xPUD.

    Below are my instructions for installing Ubuntu on a drive, but when you get to the installation screen there will be an option to run as a live CD (this will be on the last step of the instructions):

    [​IMG]

    ---------------------------------------------------------------------------------------

    Install Ubuntu on a Windows System
    • Here is the download link for Ubuntu 14.04 LTS. This will download a .iso file to your computer.
    • You will have to burn the .iso file onto a CD, DVD, or USB drive separate from what you are using to backup your personal information.
    • If you will be using a flash drive, download and run ISO to USB to burn the .iso file to your USB flash drive.
    • If you will be using a CD or DVD, use ImgBurn to burn the .iso.
    • Once the burn is complete, keep the media inserted into your computer and restart the computer.
    • As the computer is starting up, press f12 or f2 (depending on the computer) to launch the BIOS.
    • From here you will need to change your computer's boot order to boot from whatever media you used to burn the .iso image to (e.g. if you used a DVD, you would want your CD/DVD drive to boot first).
    • Once complete, exit the BIOS and your computer will boot from the media device.
    • From here you should see on-screen instructions guiding you to install Ubuntu. Once you complete the process, all information on your harddrive will be deleted as your are installing a new operating system over the old one.
    • Make sure to download and install all updates within Ubuntu.
     
  14. Al_Ciao

    Al_Ciao Thread Starter

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    Er... I'm hoping there's a way to recover the information on my hard drive. Also, I'm familiar with using Windows, and am uncertain about trying another OS >.<

    EDIT: or are we talking about installing Ubuntu on and erasing the info on the flash drive, rather than the sick computer?
     
  15. TheShooter93

    TheShooter93 Malware Specialist

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    The instructions were meant to run Ubuntu as a Live CD (not install on the harddrive), then find the data on your harddrive and transfer it to an external harddrive.
     
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