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Solved: Some sites wont load and online games wont connect.

Discussion in 'Networking' started by Korlain, Jun 26, 2010.

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  1. Korlain

    Korlain Thread Starter

    Joined:
    Jun 26, 2010
    Messages:
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    So yeah, I've been having this issue for the past couple of days. The site "www.subscene.com" or "www.hotmail.com" wont load on any browser i tried ping and the request times out, 100% packet loss, I've checked with my ISP (frankly they aren't that helpful). i did a fresh Win 7 64 bit install and still not working.

    Any help would be greatly appreciated.

    Thanks in Advance.
    Korlain.
     
  2. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,418
    Hold the Windows key and press R, then type CMD then press Enter to open a command prompt:

    In the command prompt window that opens, type type the following command:

    TRACERT subscene.com

    Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
    Paste the results in a message here.

    If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
     
  3. Korlain

    Korlain Thread Starter

    Joined:
    Jun 26, 2010
    Messages:
    3
    Hi John, i did the Tracert command here are the results:

    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\Irving>tracert subscene.com

    Tracing route to subscene.com [69.13.136.136]
    over a maximum of 30 hops:

    1 16 ms 16 ms 14 ms cmodem-240-1.telecable.com.do [200.42.240.1]
    2 14 ms 15 ms 15 ms e.ge-0-0.tricom.net [200.42.209.233]
    3 174 ms 181 ms 61 ms t.ge-0-0-0.tricom.net [200.42.213.150]
    4 20 ms 20 ms 14 ms a.ae-0.tricom.net [200.42.213.160]
    5 71 ms 71 ms 71 ms so-4-1-0.ar4.JFK1.gblx.net [64.209.93.29]
    6 81 ms 89 ms 88 ms ge6-11-1000M.ar4.NYC1.gblx.net [67.17.104.142]
    7 115 ms 93 ms 91 ms abovenet-1.ar4.nyc1.gblx.net [64.208.110.90]
    8 111 ms 98 ms 93 ms xe-0-1-0.cr1.lga5.us.above.net [64.125.27.62]
    9 95 ms 92 ms 92 ms ge-2-2-0.mpr1.lga5.us.above.net [64.125.29.50]
    10 91 ms 91 ms 90 ms so-1-2-0.mpr1.dca2.us.above.net [64.125.26.101]

    11 122 ms 110 ms 110 ms so-1-0-0.mpr3.iah1.us.above.net [64.125.29.37]
    12 186 ms 130 ms 119 ms xe-0-3-0.cr1.iah1.us.above.net [64.125.30.101]
    13 108 ms 117 ms 112 ms xe-2-1-0.cr1.dfw2.us.above.net [64.125.30.58]
    14 221 ms 131 ms 104 ms xe-0-1-0.er1.dfw2.us.above.net [64.125.27.74]
    15 187 ms 112 ms 124 ms 64.124.196.154.allocated.above.net [64.124.196.1
    54]
    16 111 ms 220 ms 109 ms 64.182.161.6
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.

    Also, i got myself Super Anti-spyware and i ran it a few times, 8 detections all removed and still no change.

    Another site that wont load is www.talktalkmembers.com which was a completely random find.

    on another note: the on-line games wont load either, by this i mean for example Aion, NCsoft launcher runs, looks for updates and successfully connects to update servers and loads Aion just fine, when i try to log in it says I've been disconnected from the server, check your network connection.

    the other game i try to load up is Battle of the Immortals. where Launcher successfully connects to update servers loads the game but fails at the retrieval of server info such as PING, and Status.

    i hope this new info helps.

    Thanks in Advance.
    Korlain.
     
  4. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
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    First Name:
    Terry
    When I do the same tracert the next hop after 64.182.161.6 is the destination. I think that your tracert result and problem with some sites may be because your IP address appears on about 4 blacklists. That usually doesn't mean that you have done anything wrong, but that somebody has been spamming from an IP assigned to your ISP. Read the information given there, including What is a DNSBL? and whatever is said on the particular lists.

    I think usually to get a resolution you have to get your ISP to understand the problem and work constructively with the blacklist services.
     
  5. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,418
    Your IP address appears to be blocked by that site. You are getting to the very last hop and then being rejected by the actual site.
     
  6. Korlain

    Korlain Thread Starter

    Joined:
    Jun 26, 2010
    Messages:
    3
    Ok, so i understand the issue with subscene.com, i will try to resolve this with my ISP tomorrow, but im still wondering why online games wont connect. can you help me with this?

    Thanks in Advance.
    Korlain.

    Edit: Well i used a proxy (Hotspot Shield) and i tried www.subscene.com and it worked no surprise there. I also tried the games and it was also the same problem until i talk to my ISP I'm kind of alone here xD
     
  7. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,418
    Yep, you appear to be blocked at a number of sites.
     
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