Solved: Still need help with AVG Free please...

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moskal1

Thread Starter
Joined
Feb 15, 2004
Messages
23
Hi,
I use AVG Free as virus protection. I know very little about it, I hired an IT guy from the Yellow Pages a couple of years ago to fix my computer and he took care of getting this on my computer for me. Each day, it checks for updates and if it finds one, it instructs me to restart my machine.

Today, there was a priority update ready for me. When I restarted my computer (I have XP), it said that it could not update. The error message I received was: "Update file is damaged. Please use other Update file." I have no idea what this means or how to find another update file to use.

Any ideas? And no, I can not remember the name of the tech company I hired so unfortunately, I can't call them back.

Thank you all.
J.
 

Couriant

James
Moderator
Joined
Mar 26, 2002
Messages
40,904
it should automatically install for you. I have never had to restart my machine.

Try checking for updates again, by right clicking the avg icon on the bottom right corner and choosing check for updates
 

moskal1

Thread Starter
Joined
Feb 15, 2004
Messages
23
Unfortunately, I still get the same error message stating the Update file is damaged. Is there anything else you can think of that I might try?
thanks,
J.
 

moskal1

Thread Starter
Joined
Feb 15, 2004
Messages
23
Hi,
I use AVG Free as virus protection. I know very little about it, I hired an IT guy from the Yellow Pages a couple of years ago to fix my computer and he took care of getting this on my computer for me. Each day, it checks for updates and if it finds one, it instructs me to restart my machine.

Today, there was a priority update ready for me. When I restarted my computer (I have XP), it said that it could not update. The error message I received was: "Update file is damaged. Please use other Update file." I have no idea what this means or how to find another update file to use.

Any ideas? And no, I can not remember the name of the tech company I hired so unfortunately, I can't call them back.

PS Tried right-click and update, tried restarting computer - same message both times.

Thank you all.
J.
 

cybertech

Retired Moderator
Joined
Apr 16, 2002
Messages
72,115
Threads merged, please continue here and don't make duplicate posts for the same problem.

If you want a thread moved to a different forum use the report button, red triangle.
 

moskal1

Thread Starter
Joined
Feb 15, 2004
Messages
23
Thank you Angie65 - my problem is fixed. Thank you also Squashman and cybertech for the lesson in etiquette. I appreciate your website very much.
Cheers,
J.
 
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