Solved: Stop Error 7a - ataport.sys

[bfimbel]

My daughter's Dell Inspiron 1525, service tag J53SWG1. The laptop is running Windows Vista Ultimate with the most recent service pack. (Windows update does not show any available updates.)

The laptop has been giving Blue screen errors for the past 1-2 weeks. The blue screen error are stop error 7a & all refer to ataport.sys.

The stop errors occur while on the internet.

Any help would be greatly appreciated.

 

[flavallee]

My daughter's Dell Inspiron 1525, service tag J53SWG1. The laptop is running Windows Vista Ultimate with the most recent service pack. (Windows update does not show any available updates.)

The laptop has been giving Blue screen errors for the past 1-2 weeks. The blue screen error are stop error 7a & all refer to ataport.sys.

The stop errors occur while on the internet.

Here is the Dell support site that's assigned ONLY to your daughter's Dell Inspiron 1525 laptop.

According to its system configuration section, it was purchased in July 2008 and came with Windows Vista Ultimate 32-bit.

You might want to add and save this site in your browser's favorites/bookmarks list so you can quickly refer to it when needed.

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That ataport.sys error message while on-line is possibly caused my an infection in that laptop.

Are you familiar with and have you used AdwCleaner or Malwarebytes Anti-Malware or SUPERAntiSpyware?
(All free)

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[Cheeseball81]

I'm with you, flavallee - I suspect a possible rootkit infection.

 

[flavallee]

I'm with you, flavallee - I suspect a possible rootkit infection.

I was going to recommend TDSSKiller, but that's one tool that I prefer the gold shield removal specialists use here and not me.

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[bfimbel]

I ran both Malwarebytes Anti-Malware & SUPERAntiSpyware, neither found any problems. I also downloaded & ran Tdsskiller & it didn't find anything.

 

[flavallee]

I ran both Malwarebytes Anti-Malware & SUPERAntiSpyware, neither found any problems. I also downloaded & ran Tdsskiller & it didn't find anything.

Go here, then click the large blue "Download Now @ Bleeping Computer" button to download and save AdwCleaner.exe to your desktop.

Close all open windows first, then double-click AdwCleaner.exe to load its main window.

Click the "Scan" button, then allow the scanning process to finish.
(Note: Several seconds may pass before the scanning process starts, so be patient.)

Click the "Logfile" button.

When the log appears, save it.

Return here to your thread, then copy-and-paste the ENTIRE log here.

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[bfimbel]

# AdwCleaner v4.112 - Logfile created 21/03/2015 at 12:44:00
# Updated 09/03/2015 by Xplode
# Database : 2015-03-15.1 [Server]
# Operating system : Windows Vista (TM) Ultimate Service Pack 2 (x86)
# Username : Megan - MEGAN-PC
# Running from : C:\Users\Megan\Downloads\AdwCleaner.exe
# Option : Scan
***** [ Services ] *****

***** [ Files / Folders ] *****
Folder Found : C:\Users\Megan\AppData\Roaming\Systweak
***** [ Scheduled tasks ] *****
Task Found : Desk 365 RunAsStdUser
***** [ Shortcuts ] *****

***** [ Registry ] *****
Data Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings [ProxyOverride] - <-loopback>
Key Found : HKCU\Software\AppDataLow\Software\adawarebp
Key Found : HKCU\Software\FIXIO PC Utilities
Key Found : HKCU\Software\systweak
Key Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{62155D33-3CE2-401E-8967-5A270628A3D5}
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}
Key Found : HKLM\SOFTWARE\systweak
***** [ Web browsers ] *****
-\\ Internet Explorer v9.0.8112.16633

-\\ Google Chrome v41.0.2272.89
[C:\Users\Megan\AppData\Local\Google\Chrome\User Data\Default\Web data] - Found [Search Provider] : hxxp://www.trovi.com/Results.aspx?gd=&ctid=CT3330390&octid=EB_ORIGINAL_CTID&ISID=ME5D8044C-747E-4E70-8B79-48826EE7FA21&SearchSource=58&CUI=&UM=6&UP=SPA05DD46F-FA02-4EE4-9448-972DF617F647&q={searchTerms}&SSPV=SP21715SNT_5A_sp_ch
[C:\Users\Megan\AppData\Local\Google\Chrome\User Data\Default\Web data] - Found [Search Provider] : hxxp://search.aol.com/aol/search?q={searchTerms}
[C:\Users\Megan\AppData\Local\Google\Chrome\User Data\Default\Web data] - Found [Search Provider] : hxxp://www.ask.com/web?q={searchTerms}
*************************
AdwCleaner[R0].txt - [766 bytes] - [31/08/2013 09:00:31]
AdwCleaner[R10].txt - [2462 bytes] - [16/12/2014 15:57:54]
AdwCleaner[R11].txt - [2706 bytes] - [22/12/2014 14:42:04]
AdwCleaner[R12].txt - [2710 bytes] - [24/12/2014 17:56:01]
AdwCleaner[R13].txt - [3618 bytes] - [11/01/2015 16:42:06]
AdwCleaner[R14].txt - [2953 bytes] - [16/01/2015 19:00:53]
AdwCleaner[R15].txt - [2196 bytes] - [21/03/2015 12:44:01]
AdwCleaner[R1].txt - [4440 bytes] - [08/03/2014 16:31:47]
AdwCleaner[R2].txt - [1005 bytes] - [08/03/2014 16:49:23]
AdwCleaner[R3].txt - [3346 bytes] - [29/11/2014 17:15:40]
AdwCleaner[R4].txt - [308 bytes] - [29/11/2014 19:07:53]
AdwCleaner[R5].txt - [1261 bytes] - [29/11/2014 19:11:40]
AdwCleaner[R6].txt - [2040 bytes] - [30/11/2014 20:27:28]
AdwCleaner[R7].txt - [2303 bytes] - [05/12/2014 18:52:23]
AdwCleaner[R8].txt - [2408 bytes] - [15/12/2014 10:58:20]
AdwCleaner[R9].txt - [2650 bytes] - [16/12/2014 09:46:42]
AdwCleaner[S0].txt - [826 bytes] - [31/08/2013 09:48:19]
AdwCleaner[S10].txt - [3662 bytes] - [11/01/2015 16:44:04]
AdwCleaner[S1].txt - [4525 bytes] - [08/03/2014 16:33:25]
AdwCleaner[S2].txt - [3423 bytes] - [29/11/2014 17:18:10]
AdwCleaner[S3].txt - [1287 bytes] - [29/11/2014 19:15:05]
AdwCleaner[S4].txt - [2069 bytes] - [30/11/2014 20:31:13]
AdwCleaner[S5].txt - [2338 bytes] - [05/12/2014 18:54:16]
AdwCleaner[S6].txt - [2443 bytes] - [15/12/2014 11:00:21]
AdwCleaner[S7].txt - [2490 bytes] - [16/12/2014 15:59:29]
AdwCleaner[S8].txt - [2736 bytes] - [22/12/2014 14:44:37]
AdwCleaner[S9].txt - [2738 bytes] - [24/12/2014 17:57:55]
########## EOF - C:\AdwCleaner\AdwCleaner[R15].txt - [3435 bytes] ##########

 

[flavallee]

Go into the C:\AdwCleaner folder.

You can then delete that massive accumulation of AdwCleaner.txt files.

There's no need to save them, and they add clutter to a log.

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Close all open windows first, then double-click AdwCleaner.exe to load its main window.

Click the "Scan" button, then allow the scanning process to finish.
(Note: Several seconds may pass before the scanning process starts, so be patient.)

Click the "Cleaning" button, then click "OK".

Allow the cleaning process to finish.

When it's finished, click "OK" in each window that appears.

The computer will restart.

When the log appears during restart, save it.

Return here to your thread, then copy-and-paste the ENTIRE log here.

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[bfimbel]

# AdwCleaner v4.113 - Logfile created 26/03/2015 at 19:13:13
# Updated 22/03/2015 by Xplode
# Database : 2015-03-22.2 [Server]
# Operating system : Windows Vista (TM) Ultimate Service Pack 2 (x86)
# Username : Megan - MEGAN-PC
# Running from : C:\Users\Megan\Downloads\AdwCleaner (1).exe
# Option : Cleaning
***** [ Services ] *****

***** [ Files / Folders ] *****
Folder Deleted : C:\Users\Megan\AppData\LocalLow\ShopAtHome
***** [ Scheduled tasks ] *****

***** [ Shortcuts ] *****

***** [ Registry ] *****
Key Deleted : HKCU\Software\AppDataLow\Software\adawarebp
***** [ Web browsers ] *****
-\\ Internet Explorer v9.0.8112.16633

-\\ Mozilla Firefox v

-\\ Google Chrome v41.0.2272.89
[C:\Users\Megan\AppData\Local\Google\Chrome\User Data\Default\Web Data] - Deleted [Search Provider] : hxxp://www.trovi.com/Results.aspx?gd=&ctid=CT3330390&octid=EB_ORIGINAL_CTID&ISID=ME5D8044C-747E-4E70-8B79-48826EE7FA21&SearchSource=58&CUI=&UM=6&UP=SPA05DD46F-FA02-4EE4-9448-972DF617F647&q={searchTerms}&SSPV=SP21715SNT_5A_sp_ch
*************************
AdwCleaner[R16].txt - [971 bytes] - [26/03/2015 18:49:37]
AdwCleaner[R17].txt - [1383 bytes] - [26/03/2015 19:08:57]
AdwCleaner[R18].txt - [1384 bytes] - [26/03/2015 19:09:41]
AdwCleaner[S12].txt - [1280 bytes] - [26/03/2015 19:13:13]
########## EOF - C:\AdwCleaner\AdwCleaner[S12].txt - [1340 bytes] ##########

 

[flavallee]

Go here, then click the large blue "Download Now @ Author's site" button to download and save TFC.exe (Temp File Cleaner by OldTimer) to your desktop.

After it's downloaded and saved, close all open windows.

Double-click it to load its main window.

Click the "Start" button.

If there are a large number of temp files and/or there are multiple user accounts, the temp file deletion process may appear to freeze or may take a few minutes, so be patient.

After the temp file deletion process is finished, restart the computer.

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Is that stop error message still occurring?

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[bfimbel]

I ran the TFC.EXE & it deleted 475 MB of files.

My dauhter has not had a BSOD in at least a week, so I think the laptop might be fixed.

Thank you for the help

 

[flavallee]

I ran the TFC.EXE & it deleted 475 MB of files.

My dauhter has not had a BSOD in at least a week, so I think the laptop might be fixed.

Thank you for the help