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Solved: Strange things happening with my PC

Discussion in 'Virus & Other Malware Removal' started by Jean Spence, Nov 26, 2004.

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  1. Jean Spence

    Jean Spence Thread Starter

    Joined:
    Mar 25, 2004
    Messages:
    36
    My operating system is XP Home. For the past couple of weeks, I have noticed a number of irritating and worrysome things happening on my computer. I have a hotmail account and a sympatico account, when I access them, after my sign in, the page freezes for anywhere up to 1 minute, and when I try to navigate around in the accounts, it freezes every time I click on another tab. I have also experienced subtle changes from time to time in my internet home page. Sometimes, it opens twice when I have only clicked to open it once. I have also had problems with a couple of other programs I have on my machine. Neither one has anything to do with the internet. For one I need the AUTOEXEC.NT file. I couldn't start my program and checked with Microsoft regarding the error message received. When I looked at my autoexec.nt file, the only changes I had to make was to capitalize some of the words. The program works with this file in the System32 folder. Unfortunately, if I shutdown or restart my PC, the file disappears and I have to put a copy back in the folder. I also had access violation error messages with another program. I have run virus scans with AVG, Adaware, PC Bug Doctor, Norton, Spybot S&D and also have Spyblaster. I did manage to catch 4 trojans with AVG, and have run all of these again and the system reports clean. Have no idea what to do. Could someone please help so my computer doesn't crash. Am somewhat computer literate, but not technical literate, so would ask that you explain in simple terms. Thanks for any help you can give.
     
  2. Jean Spence

    Jean Spence Thread Starter

    Joined:
    Mar 25, 2004
    Messages:
    36
    Logfile of HijackThis v1.98.2
    Scan saved at 12:54:35 AM, on 11/27/2004
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
    C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
    C:\WINDOWS\System32\cisvc.exe
    C:\Program Files\InTouch\Programs\MPServer.exe
    C:\PROGRA~1\NORTON~1\NORTON~1\navapw32.exe
    C:\Program Files\Windows AdTools\WinAdTools.exe
    C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
    C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
    C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
    C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\System32\dllhost.exe
    C:\WINDOWS\System32\msdtc.exe
    C:\WINDOWS\System32\dllhost.exe
    C:\WINDOWS\system32\cidaemon.exe
    C:\WINDOWS\system32\ntvdm.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Documents and Settings\oem\My Documents\Jean's Stuff\Hijack This\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://g.msn.ca/0SEENCA/SAOS01
    R3 - Default URLSearchHook is missing
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NAVSHEXT.DLL
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
    O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\NORTON~1\navapw32.exe
    O4 - HKLM\..\Run: [Cmaudio] RunDll32 cmicnfg.cpl,CMICtrlWnd
    O4 - HKLM\..\Run: [QD FastAndSafe] C:\PROGRA~1\NORTON~1\NORTON~3\QDCSFS.exe /scheduler
    O4 - HKLM\..\Run: [Windows AdTools] C:\Program Files\Windows AdTools\WinAdTools.exe
    O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
    O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
    O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
    O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
    O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\NETASS~1\SMARTB~1\MotiveSB.exe
    O4 - HKLM\..\RunServices: [ParagonServer] "C:\Program Files\InTouch\Programs\SvComSc.exe" start MParagonServer
    O4 - Global Startup: NetAssistant.lnk = C:\Program Files\NetAssistant\bin\matcli.exe
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O17 - HKLM\System\CCS\Services\Tcpip\..\{0164B8C4-1120-421D-BDD0-9E6155923FF0}: NameServer = 206.47.244.105 206.47.244.43
    O17 - HKLM\System\CS1\Services\Tcpip\..\{0164B8C4-1120-421D-BDD0-9E6155923FF0}: NameServer = 206.47.244.105 206.47.244.43
     
  3. sebb2004

    sebb2004

    Joined:
    Jul 27, 2004
    Messages:
    256
  4. Dust Sailor

    Dust Sailor

    Joined:
    Mar 17, 2004
    Messages:
    2,735
    It looks like you have TWO antivirus programs running. Select which one you like and remove th eother . They will only conflict and contribute to your problem .
     
  5. Jean Spence

    Jean Spence Thread Starter

    Joined:
    Mar 25, 2004
    Messages:
    36
  6. Jean Spence

    Jean Spence Thread Starter

    Joined:
    Mar 25, 2004
    Messages:
    36
    Have shut down AVG. Didn't make any difference.
     
  7. Jean Spence

    Jean Spence Thread Starter

    Joined:
    Mar 25, 2004
    Messages:
    36
    Really have no idea about what is going on here. I ran a scan using Spyware Doctor and got the following information. Have no idea where this stuff came from. See Attachment for list.

    Please help - don't know what the heck is going on.
     

    Attached Files:

  8. Jean Spence

    Jean Spence Thread Starter

    Joined:
    Mar 25, 2004
    Messages:
    36
    Have also found that in my "View" dropdown list, I have an item called "Java Console". Don't know how that got there either.
     
  9. Dust Sailor

    Dust Sailor

    Joined:
    Mar 17, 2004
    Messages:
    2,735
    I have run across some controversy on PC Bug Doctor . Can you uninstall it and run a scan with Ad-Aware Se and SpyBot Search and Destroy . Let us know the result please
     
  10. Jean Spence

    Jean Spence Thread Starter

    Joined:
    Mar 25, 2004
    Messages:
    36
    Ad Aware SE quarantined 56 items. Spybot S&D found nothing. What should I do next? Thanks
     
  11. Jean Spence

    Jean Spence Thread Starter

    Joined:
    Mar 25, 2004
    Messages:
    36
    Forgot. Did uninstall PCBD also
     
  12. Dust Sailor

    Dust Sailor

    Joined:
    Mar 17, 2004
    Messages:
    2,735
    Post another Hijack This log here please
     
  13. Jean Spence

    Jean Spence Thread Starter

    Joined:
    Mar 25, 2004
    Messages:
    36
    Logfile of HijackThis v1.98.2
    Scan saved at 8:11:57 AM, on 11/29/2004
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\System32\cisvc.exe
    C:\Program Files\InTouch\Programs\MPServer.exe
    C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
    C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\System32\dllhost.exe
    C:\WINDOWS\System32\msdtc.exe
    C:\WINDOWS\System32\dllhost.exe
    C:\WINDOWS\system32\cidaemon.exe
    C:\WINDOWS\Explorer.EXE
    C:\PROGRA~1\NORTON~1\NORTON~1\navapw32.exe
    C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
    C:\Program Files\Grisoft\AVG Free\avgemc.exe
    C:\WINDOWS\System32\wisptis.exe
    C:\Documents and Settings\oem\My Documents\Jean's Stuff\Hijack This\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://g.msn.ca/0SEENCA/SAOS01
    R3 - Default URLSearchHook is missing
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NAVSHEXT.DLL
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
    O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\NORTON~1\navapw32.exe
    O4 - HKLM\..\Run: [QD FastAndSafe] C:\PROGRA~1\NORTON~1\NORTON~3\QDCSFS.exe /scheduler
    O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
    O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
    O4 - HKLM\..\RunServices: [ParagonServer] "C:\Program Files\InTouch\Programs\SvComSc.exe" start MParagonServer
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
     
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