Solved: Symantec is making my life miserable!

Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Ladyhyjinx

Thread Starter
Joined
Feb 4, 2005
Messages
6
I posted earlier about my problems with errors after installing NAV2005. My problems continue and I am still hoping for some relief.....lol.

To summarize: Win 98 NAV2000 manually installed and NAV 2005 installed and reinstalled. The error messages come at login.

One: iphlpapi.dll file is linked to missing export ntdll.dll: rtllnit unicoe string

Two: c:\Prog~1|commo~1\Symante~1\sndsrvc.exe
A device attached is not functioning.

These come up twice.....have to OK out each time.

Then when going into IE: Illegal Operation Explorer caused an exception c06d007eh in module sens.dll at 017f:6010857f

The Symantec tech has worked with me for over a week doing various things. What I have learned: Reinstalled didn't work. by going into msconfig...by process of elmination, ccAPP file is the culprit. If that file doesn't run, the errors do not occur. If Symantec is uninstalled no errors. I have put ccApp in different startup position...still errors.

Finally, just disabled Symantec in startup. Can't stand it any more.

Now, getting another error on startup:
Looking for DSLAccsetup.exe......I can cancel out of this, but don't know why it is appearing now. I have BrowseBlast, but removed it in Add/Remove programs.

What things could be removed from startup? I would love to clean up this mess. It is only getting worse. Very soon, I will have to call Symantec and ask for a refund and then seek out MacAfee. I guess that could result in errors as well.

Any suggestions?

Here is my report:

Logfile of HijackThis v1.99.0
Scan saved at 10:24:56 PM, on 2/12/05
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\WINDOWS\SYSTEM\ATI2PLXX.EXE
C:\PROGRAM FILES\CISCO SYSTEMS\VPN CLIENT\CVPND.EXE
C:\WINDOWS\SYSTEM\SSDPSRV.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\EXPLORER.EXE
C:\PROGRAM FILES\WILDTANGENT\APPS\GAMECHANNEL.EXE
C:\WINDOWS\RUNDLL32.EXE
C:\WINDOWS\SYSTEM\HPHMON03.EXE
C:\PROGRAM FILES\HEWLETT-PACKARD\PHOTOSMART\PHOTO IMAGING\HPI_MONITOR.EXE
C:\PROGRAM FILES\HEWLETT-PACKARD\PHOTOSMART\HP SHARE-TO-WEB\HPGS2WND.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\SYSTEM\ATI2CWXX.EXE
C:\PROGRAM FILES\HEWLETT-PACKARD\PHOTOSMART\HP SHARE-TO-WEB\HPGS2WNF.EXE
C:\PROGRAM FILES\SYNAPTICS\SYNTP\SYNTPLPR.EXE
C:\PROGRAM FILES\SYNAPTICS\SYNTP\SYNTPENH.EXE
C:\WINDOWS\SYSTEM\ATIPTAXX.EXE
C:\WINDOWS\SYSTEM\PRPCUI.EXE
C:\WINDOWS\SYSTEM\STIMON.EXE
C:\WINDOWS\LOADQM.EXE
C:\WINDOWS\SYSTEM\HPZTSB04.EXE
C:\WINDOWS\RUNDLL32.EXE
C:\PROGRAM FILES\VERIZONVOYAGER\WINPOET\WINPPPOVERETHERNET.EXE
C:\PROGRAM FILES\MICROSOFT ACTIVESYNC\WCESCOMM.EXE
C:\PROGRAM FILES\LINKSYS\WIRELESS-G NOTEBOOK ADAPTER\WPC54CFG.EXE
C:\PROGRAM FILES\COMMON FILES\MICROSOFT SHARED\WORKS SHARED\WKCALREM.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\PROGRAM FILES\COREL\WORDPERFECT OFFICE 2000\PROGRAMS\DAD9.EXE
C:\WINDOWS\SYSTEM\RNAAPP.EXE
C:\WINDOWS\SYSTEM\TAPISRV.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\PROGRAM FILES\SYMANTEC\LIVEUPDATE\AUPDATE.EXE
C:\PROGRAM FILES\SYMANTEC\LIVEUPDATE\LUCOMSERVER_2_6.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCPD-LC\SYMLCSVC.EXE
C:\PROGRAM FILES\WINZIP\WINZIP32.EXE
C:\UNZIPPED\HIJACKTHIS\HIJACKTHIS.EXE

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.sisna.com/
N1 - Netscape 4: user_pref("browser.startup.homepage", "http://www/"); (C:\Program Files\Netscape\Users\leliaannk\prefs.js)
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [HP CD-Writer] C:\Program Files\HP CD-Writer\Mmenu\hpcdtray.exe
O4 - HKLM\..\Run: [Gator] "C:\Program Files\Gator.com\Gator\Gator.exe"
O4 - HKLM\..\Run: [Excite Platform] C:\PROGRA~1\EXCITE\PLATFORM\ExLaunch.exe
O4 - HKLM\..\Run: [WT GameChannel] C:\Program Files\WildTangent\Apps\GameChannel.exe
O4 - HKLM\..\Run: [WildTangent CDA] RUNDLL32.exe C:\PROGRA~1\WILDTA~1\APPS\CDA\CDAENG~1.DLL,cdaEngineMain
O4 - HKLM\..\Run: [HPHmon03] C:\WINDOWS\SYSTEM\HPHMON03.EXE
O4 - HKLM\..\Run: [CXMon] "C:\Program Files\Hewlett-Packard\PhotoSmart\Photo Imaging\Hpi_Monitor.exe"
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\PhotoSmart\HP Share-to-Web\hpgs2wnd.exe
O4 - HKLM\..\Run: [ScanRegistry] c:\windows\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] c:\windows\taskmon.exe
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [Ati2cwxx] Ati2cwxx.exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [ATIPOLAB] ati2plxx.exe
O4 - HKLM\..\Run: [AtiPTA] Atiptaxx.exe
O4 - HKLM\..\Run: [PRPCMonitor] PRPCUI.exe
O4 - HKLM\..\Run: [StillImageMonitor] C:\WINDOWS\SYSTEM\STIMON.EXE
O4 - HKLM\..\Run: [LoadQM] loadqm.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\SYSTEM\hpztsb04.exe
O4 - HKLM\..\Run: [ICSDCLT] c:\windows\rundll32.exe c:\windows\SYSTEM\icsdclt.dll,ICSClient
O4 - HKLM\..\Run: [WinPoET] C:\Program Files\VerizonVoyager\WinPoET\WinPPPoverEthernet.exe
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [ATIPOLAB] ati2plxx.exe
O4 - HKLM\..\RunServices: [CVPND] "C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe" start
O4 - HKLM\..\RunServices: [SSDPSRV] c:\windows\SYSTEM\ssdpsrv.exe
O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\PROGRAM FILES\MICROSOFT ACTIVESYNC\WCESCOMM.EXE"
O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\Money Express.exe"
O4 - Startup: Wireless-G Notebook Adapter Utility.lnk = C:\Program Files\Linksys\Wireless-G Notebook Adapter\WPC54CFG.exe
O4 - Startup: Microsoft Works Calendar Reminders.lnk = C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
O4 - Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Startup: Desktop Application Director 9.LNK = C:\Program Files\Corel\WordPerfect Office 2000\programs\dad9.exe
O4 - Global Startup: Verizon Voyager Account Setup.lnk = C:\Program Files\VerizonVoyager\AccountSetup\DSLAccSetup.exe
O8 - Extra context menu item: &Google Search - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR2.DLL/cmsearch.html
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR2.DLL/cmcache.html
O8 - Extra context menu item: Similar Pages - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR2.DLL/cmsimilar.html
O8 - Extra context menu item: Backward Links - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR2.DLL/cmbacklinks.html
O8 - Extra context menu item: Translate into English - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR2.DLL/cmtrans.html
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\SYSTEM\Shdocvw.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\PROGRAM FILES\AIM95\AIM.EXE
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRAM FILES\MICROSOFT ACTIVESYNC\INETREPL.DLL
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRAM FILES\MICROSOFT ACTIVESYNC\INETREPL.DLL
O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRAM FILES\MICROSOFT ACTIVESYNC\INETREPL.DLL
O9 - Extra button: Dell Home - {874D18C0-46C7-11D4-94EB-80F550C10000} - http://www.dellnet.com (file missing) (HKCU)
O15 - Trusted Zone: http://Download.windowsupdate.com
O16 - DPF: {AE1C01E3-0283-11D3-9B3F-00C04F8EF466} (HeartbeatCtl Class) - http://fdl.msn.com/zone/Z4/heartbeat.cab
O16 - DPF: {F04A8AE2-A59D-11D2-8792-00C04F8EF29D} (Hotmail Attachments Control) - http://lw14fd.law14.hotmail.msn.com/activex/HMAtchmt.ocx
O16 - DPF: {FA13A9FA-CA9B-11D2-9780-00104B242EA3} (WildTangent Control) - http://www.wildtangent.com/install/wdriver/arcadegames/fallingstars/wtinst.cab
O16 - DPF: {C3DFA998-A486-11D4-AA25-00C04F72DAEB} (MSN Photo Upload Tool) - http://sc.communities.msn.com/controls/PhotoUC/MsnPUpld.cab
O16 - DPF: {0335A685-ED24-4F7B-A08E-3BD15D84E668} - http://www.photoparade.com/autoinstall/phpsetup.cab
O16 - DPF: {47F591A2-8783-11D2-8343-00A0C945A819} (RFXPlayer Class) - http://download.richfx.com/player/mediaversion/005/latest/twophase.cab
O16 - DPF: {9AA73F41-EC64-489E-9A73-9CD52E528BC4} (ZoneAxRcMgr Class) - http://zone.msn.com/binGame/ZAxRcMgr.cab
O16 - DPF: {F2A84794-EE6D-447B-8C21-3BA1DC77C5B4} (SDKInstall Class) - http://activex.microsoft.com/activex/controls/sdkupdate/sdkinst.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsupp/asa/SymAData.cab
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - https://www-secure.symantec.com/techsupp/asa/LSSupCtl.cab
 
Joined
Jan 22, 2005
Messages
40
My advice is to get rid of Symantec on your computer completely. Another instance of a good company that was bought out and the buyer now uses the respected name to trick trusting people into buying garbage software.

There are free programs to do everything that Symantec does that will not screw up ypur computer.
 

Ladyhyjinx

Thread Starter
Joined
Feb 4, 2005
Messages
6
:confused:

Thanks everyone for the suggestions. I have uninstalled NAV/Symantec everywhere I can see it, including the registry msconfig and regedit.

1. I tried to download AVG, but in the middle of the download I get a General Protection Fault error and it closes....or it just says CLOSE. It is very frustrating at this point. My laptop, which I never had a bit of trouble with for 5 years is messed up.

2. When I log in, the process stops saying it is missing a c:\prog~1\symantec\symevnt.386 file. I press any key and go on. Don't know where any other Symantec file is located. There are symformat files in registry....could that be symantec?

3. Next, I get the error that it is searching for a missing dslaccsetup.exe file....I ok and move on. I think that is related somehow to Verizon Voyager.

I still see in the msconfig file in the Startup area all the norton/symantec items. How can I remove them? I deselected them for startup. The Selective Startup is set and when I select Normal, it doesn't stick.

I will continue to be able to download AVG. I did download Mighty Max and several problems were found...not repaired because I am not sure of them and didn't buy the software. As it was running, you could see all the symantec files going by....why would that be, if they are uninstalled? When you go into Explorer and search, they are not there.

Craziness!!! LOL Sure miss my carefree logins!

All of your help is appreciated. If I could really be free of Symantec and be able to logon without the errors and download AVG without general protection fault errors...life would be very good.

oh yes,.......here is the updated log:

Logfile of HijackThis v1.99.0
Scan saved at 4:59:44 PM, on 2/13/05
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\PROGRAM FILES\CISCO SYSTEMS\VPN CLIENT\CVPND.EXE
C:\WINDOWS\SYSTEM\SSDPSRV.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\EXPLORER.EXE
C:\PROGRAM FILES\WILDTANGENT\APPS\GAMECHANNEL.EXE
C:\WINDOWS\RUNDLL32.EXE
C:\WINDOWS\SYSTEM\HPHMON03.EXE
C:\PROGRAM FILES\HEWLETT-PACKARD\PHOTOSMART\PHOTO IMAGING\HPI_MONITOR.EXE
C:\PROGRAM FILES\HEWLETT-PACKARD\PHOTOSMART\HP SHARE-TO-WEB\HPGS2WND.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\PROGRAM FILES\SYNAPTICS\SYNTP\SYNTPLPR.EXE
C:\PROGRAM FILES\SYNAPTICS\SYNTP\SYNTPENH.EXE
C:\WINDOWS\SYSTEM\PRPCUI.EXE
C:\WINDOWS\SYSTEM\STIMON.EXE
C:\WINDOWS\LOADQM.EXE
C:\WINDOWS\SYSTEM\HPZTSB04.EXE
C:\WINDOWS\RUNDLL32.EXE
C:\PROGRAM FILES\VERIZONVOYAGER\WINPOET\WINPPPOVERETHERNET.EXE
C:\PROGRAM FILES\PC MIGHTYMAX\PCMM.EXE
C:\PROGRAM FILES\MICROSOFT ACTIVESYNC\WCESCOMM.EXE
C:\PROGRAM FILES\HEWLETT-PACKARD\PHOTOSMART\HP SHARE-TO-WEB\HPGS2WNF.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\PROGRAM FILES\LINKSYS\WIRELESS-G NOTEBOOK ADAPTER\WPC54CFG.EXE
C:\PROGRAM FILES\COMMON FILES\MICROSOFT SHARED\WORKS SHARED\WKCALREM.EXE
C:\PROGRAM FILES\COREL\WORDPERFECT OFFICE 2000\PROGRAMS\DAD9.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\WINDOWS\SYSTEM\RNAAPP.EXE
C:\WINDOWS\SYSTEM\TAPISRV.EXE
C:\UNZIPPED\HIJACKTHIS\HIJACKTHIS.EXE

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.sisna.com/
N1 - Netscape 4: user_pref("browser.startup.homepage", "http://www/"); (C:\Program Files\Netscape\Users\leliaannk\prefs.js)
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O4 - HKLM\..\Run: [WT GameChannel] C:\Program Files\WildTangent\Apps\GameChannel.exe
O4 - HKLM\..\Run: [WildTangent CDA] RUNDLL32.exe C:\PROGRA~1\WILDTA~1\APPS\CDA\CDAENG~1.DLL,cdaEngineMain
O4 - HKLM\..\Run: [HPHmon03] C:\WINDOWS\SYSTEM\HPHMON03.EXE
O4 - HKLM\..\Run: [CXMon] "C:\Program Files\Hewlett-Packard\PhotoSmart\Photo Imaging\Hpi_Monitor.exe"
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\PhotoSmart\HP Share-to-Web\hpgs2wnd.exe
O4 - HKLM\..\Run: [ScanRegistry] c:\windows\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] c:\windows\taskmon.exe
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [Ati2cwxx] Ati2cwxx.exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [ATIPOLAB] ati2plxx.exe
O4 - HKLM\..\Run: [AtiPTA] Atiptaxx.exe
O4 - HKLM\..\Run: [PRPCMonitor] PRPCUI.exe
O4 - HKLM\..\Run: [StillImageMonitor] C:\WINDOWS\SYSTEM\STIMON.EXE
O4 - HKLM\..\Run: [LoadQM] loadqm.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\SYSTEM\hpztsb04.exe
O4 - HKLM\..\Run: [ICSDCLT] c:\windows\rundll32.exe c:\windows\SYSTEM\icsdclt.dll,ICSClient
O4 - HKLM\..\Run: [WinPoET] C:\Program Files\VerizonVoyager\WinPoET\WinPPPoverEthernet.exe
O4 - HKLM\..\Run: [PCMMRealtime] C:\Program Files\PC MightyMax\pcmm.exe /R
O4 - HKLM\..\Run: [Excite Platform] C:\PROGRA~1\EXCITE\PLATFORM\ExLaunch.exe
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [ATIPOLAB] ati2plxx.exe
O4 - HKLM\..\RunServices: [CVPND] "C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe" start
O4 - HKLM\..\RunServices: [SSDPSRV] c:\windows\SYSTEM\ssdpsrv.exe
O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\PROGRAM FILES\MICROSOFT ACTIVESYNC\WCESCOMM.EXE"
O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\Money Express.exe"
O4 - Startup: Wireless-G Notebook Adapter Utility.lnk = C:\Program Files\Linksys\Wireless-G Notebook Adapter\WPC54CFG.exe
O4 - Startup: Microsoft Works Calendar Reminders.lnk = C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
O4 - Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Startup: Desktop Application Director 9.LNK = C:\Program Files\Corel\WordPerfect Office 2000\programs\dad9.exe
O4 - Global Startup: Verizon Voyager Account Setup.lnk = C:\Program Files\VerizonVoyager\AccountSetup\DSLAccSetup.exe
O8 - Extra context menu item: &Google Search - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR2.DLL/cmsearch.html
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR2.DLL/cmcache.html
O8 - Extra context menu item: Similar Pages - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR2.DLL/cmsimilar.html
O8 - Extra context menu item: Backward Links - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR2.DLL/cmbacklinks.html
O8 - Extra context menu item: Translate into English - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR2.DLL/cmtrans.html
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\SYSTEM\Shdocvw.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\PROGRAM FILES\AIM95\AIM.EXE
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRAM FILES\MICROSOFT ACTIVESYNC\INETREPL.DLL
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRAM FILES\MICROSOFT ACTIVESYNC\INETREPL.DLL
O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRAM FILES\MICROSOFT ACTIVESYNC\INETREPL.DLL
O9 - Extra button: Dell Home - {874D18C0-46C7-11D4-94EB-80F550C10000} - http://www.dellnet.com (file missing) (HKCU)
O15 - Trusted Zone: http://Download.windowsupdate.com
O16 - DPF: {AE1C01E3-0283-11D3-9B3F-00C04F8EF466} (HeartbeatCtl Class) - http://fdl.msn.com/zone/Z4/heartbeat.cab
O16 - DPF: {F04A8AE2-A59D-11D2-8792-00C04F8EF29D} (Hotmail Attachments Control) - http://lw14fd.law14.hotmail.msn.com/activex/HMAtchmt.ocx
O16 - DPF: {FA13A9FA-CA9B-11D2-9780-00104B242EA3} (WildTangent Control) - http://www.wildtangent.com/install/wdriver/arcadegames/fallingstars/wtinst.cab
O16 - DPF: {C3DFA998-A486-11D4-AA25-00C04F72DAEB} (MSN Photo Upload Tool) - http://sc.communities.msn.com/controls/PhotoUC/MsnPUpld.cab
O16 - DPF: {0335A685-ED24-4F7B-A08E-3BD15D84E668} - http://www.photoparade.com/autoinstall/phpsetup.cab
O16 - DPF: {47F591A2-8783-11D2-8343-00A0C945A819} (RFXPlayer Class) - http://download.richfx.com/player/mediaversion/005/latest/twophase.cab
O16 - DPF: {9AA73F41-EC64-489E-9A73-9CD52E528BC4} (ZoneAxRcMgr Class) - http://zone.msn.com/binGame/ZAxRcMgr.cab
O16 - DPF: {F2A84794-EE6D-447B-8C21-3BA1DC77C5B4} (SDKInstall Class) - http://activex.microsoft.com/activex/controls/sdkupdate/sdkinst.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsupp/asa/SymAData.cab
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - https://www-secure.symantec.com/techsupp/asa/LSSupCtl.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061001/housecall.trendmicro.com/housecall/xscan53.cab
 

Ladyhyjinx

Thread Starter
Joined
Feb 4, 2005
Messages
6
:) Finally found the last BURIED symantec evnt.386 file....whew!!! It was buried and in numerous places...had to keep going.

Anyway, can log in without it stopping there.

Haven't found any clues online about the dslaccsetup.exe missing file....will keep looking and hope for help in general protection fault...

ta ta....off to research
 
Joined
May 18, 2004
Messages
3,895
you might want to check for a few more files. goto start-find-files&folders. type in Symantec and search in "my computer". you should do the same with Norton.
i would also double click on "my computer" -DC on drive C -click on windows- go down the list and delete the files in " temp ". go back to drive C and DC on programs and look for symantec and norton .
 

telecom69

Gone but never forgotten
Joined
Oct 12, 2001
Messages
9,807
First job go here http://www.majorgeeks.com/download506.html download this and before you run it click to update it,then get rid of all that it finds .....

Next go here http://www.majorgeeks.com/download2471.html again click to update this before running then get rid of anything it finds that is ticked in RED ....

Finally go here http://housecall.trendmicro.com/hou.../start_corp.asp click on scan now, then post back with your progress .....
__________________
Everything comes to him who waits!! but it could be a long wait....
And remember one thing folks,Although it may be nice to be important.......Its MORE important to be nice

When your thread is solved please mark it so by going into thread tools top right ......
 

bearone2

Banned
Joined
Jun 4, 2004
Messages
5,809
telecom69 said:
First job go here http://www.download.com/3000-2144-1...page&tag=button download this and before you run it click to update it,then get rid of all that it finds .....

Next go here http://www.majorgeeks.com/download2471.html again click to update this before running then get rid of anything it finds that is ticked in RED ....

Finally go here http://housecall.trendmicro.com/hou.../start_corp.asp click on scan now, then post back with your progress .....
__________________
Everything comes to him who waits!! but it could be a long wait....
And remember one thing folks,Although it may be nice to be important.......Its MORE important to be nice

When your thread is solved please mark it so by going into thread tools top right ......
i went to the download.com3000 site and was told i needed to upgrade my browser to even see the page, just wondering where you sent this person with a problem.

i've got win2k/sp4/ie6 and really don't understand why you throw up this garbage expecting someone who has a problem to follow your directions with no idea what's being downloaded and just might agravate the prioblem. :eek:
 

telecom69

Gone but never forgotten
Joined
Oct 12, 2001
Messages
9,807
bearone2 said:
i went to the download.com3000 site and was told i needed to upgrade my browser to even see the page, just wondering where you sent this person with a problem.

i've got win2k/sp4/ie6 and really don't understand why you throw up this garbage expecting someone who has a problem to follow your directions with no idea what's being downloaded and just might agravate the prioblem. :eek:
That site,for your information was for downloading adaware se ....I have just checked it and I see it has changed to their homepage instead of the download page,not my fault,and Im certainly not in the habit of posting garbage as you so kindly put it...it was not directed to you anyway,so why are you butting in ???
 

Ladyhyjinx

Thread Starter
Joined
Feb 4, 2005
Messages
6
I have found the last pesty symantec file. I have cleaned out Startup....left only 3 items. THANKS TO EVERYONE!!!

The initial error messages are gone and I was successful in downloading AVG. I am so grateful.

The only error message I get now is when I go into IE invalid page fault in module kernel 32.dll at 01167:bff7b9f5

Small stuff........how relieved I am and how appreciative to each of you for your time and sharing.

Thanks for being there. :D
 

bearone2

Banned
Joined
Jun 4, 2004
Messages
5,809
your post/link, made no mention of adaware.

i and i think most people with problems, would like to think there is some justification in downloading something to our computers that we be given some info as to what's being downloaded, not taking someone's post and downloading blindly.

sorry pal but i don't open email attachments from people i don't know and who's to say that clicking on the link doesn't start the download that you might not want and you don't know what it is.

i download stuff all the time that i know what it is but the way it's represented in the download box gives no clue as to what the file is tied to.
 

telecom69

Gone but never forgotten
Joined
Oct 12, 2001
Messages
9,807
I take your point bearone2 that I didnt say what it was to download,usually I do,so I am reprimanded on that point :D anyway no notice was taken of my post anyway (except by you of course) so it didnt matter ....I cant understand when they changed that link,I wont use it again .....
 

bearone2

Banned
Joined
Jun 4, 2004
Messages
5,809
Ladyhyjinx said:
I have found the last pesty symantec file. I have cleaned out Startup....left only 3 items. THANKS TO EVERYONE!!!

The initial error messages are gone and I was successful in downloading AVG. I am so grateful.

The only error message I get now is when I go into IE invalid page fault in module kernel 32.dll at 01167:bff7b9f5

Small stuff........how relieved I am and how appreciative to each of you for your time and sharing.

Thanks for being there. :D
if you ever go back to symantec, i am a big symantec supporter, any time you change from one nav to another, you have to remove all references to what nav is onboard, to include scheduling + all the other sym/norton/common files to include live update/registration in device manager, reboot before you install the new version. :cool:
 
Joined
Jan 22, 2005
Messages
40
" i am a big symantec supporter"

You do realize that the once mighty giant and trusted name has been bought out and is now used by the new owners to sell spam and garbage?

It ain't the same animal any more.
 
Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 807,865 other people just like you!

Latest posts

Staff online

Top