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Solved: System Alert! message [spyware?]

Discussion in 'Virus & Other Malware Removal' started by animator_, Jul 9, 2007.

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  1. animator_

    animator_ Thread Starter

    Joined:
    Jul 9, 2007
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    For a few days now, I've got this system alert message in the bottom right, which has annoying bubble pop-ups. It takes me to the virus protector pro website wanting me to buy their product.

    This is a shot of the bubble

    [​IMG]

    I've tried getting rid of it using avast, ad-aware, spybot, ccleaner, antivir, ewido and it's still there!!! :confused:

    Some help would be appreciated...


    [EDIT: It started after I installed a virus protector pro program.]
     
  2. MFDnNC

    MFDnNC

    Joined:
    Sep 7, 2004
    Messages:
    49,014
    Click here to download HJTInstall.exe
    • Save HJTInstall.exe to your desktop.
    • Doubleclick on the HJTInstall.exe icon on your desktop.
    • By default it will install to C:\Program Files\Trend Micro\HijackThis .
    • Click on Install.
    • It will create a HijackThis icon on the desktop.
    • Once installed, it will launch Hijackthis.
    • Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad.
    • Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log.
    • Come back here to this thread and Paste the log in your next reply.
    • DO NOT have Hijackthis fix anything yet. Most of what it finds will be harmless or even required.
    =================
    You should print out these instructions, or copy them to a NotePad file for reading while in Safe Mode, because you will not be able to connect to the Internet to read from this site.

    Please download SmitfraudFix (by S!Ri)
    Extract the content (a folder named SmitfraudFix) to your Desktop.

    Next, please reboot your computer in Safe Mode by doing the following :
    • Restart your computer
    • After hearing your computer beep once during startup, but before the Windows icon appears, tap the F8 key continually;
    • Instead of Windows loading as normal, a menu with options should appear;
    • Select the first option, to run Windows in Safe Mode, then press "Enter".
    • Choose your usual account.
    Once in Safe Mode, open the SmitfraudFix folder again and double-click smitfraudfix.cmd
    Select option #2 - Clean by typing 2 and press "Enter" to delete infected files.

    You will be prompted: "Registry cleaning - Do you want to clean the registry?"; answer "Yes" by typing Y and press "Enter" in order to remove the Desktop background and clean registry keys associated with the infection.

    The tool will now check if wininet.dll is infected. You may be prompted to replace the infected file (if found); answer "Yes" by typing Y and press "Enter".

    The tool may need to restart your computer to finish the cleaning process; if it doesn't, please restart it into Normal Windows.

    A text file will appear onscreen, with results from the cleaning process; please copy/paste the content of that report into your next reply along with a new hijack log.

    The report can also be found at the root of the system drive, usually at C:\rapport.txt

    Warning: running option #2 on a non infected computer will remove your Desktop background.
    =================

    Download Superantispyware (SAS) free home version

    http://www.superantispyware.com/superantispywarefreevspro.html

    Install it and double-click the icon on your desktop to run it.
    · It will ask if you want to update the program definitions, click Yes.
    · Under Configuration and Preferences, click the Preferences button.
    · Click the Scanning Control tab.
    · Under Scanner Options make sure the following are checked:
    o Close browsers before scanning
    o Scan for tracking cookies
    o Terminate memory threats before quarantining.
    o Please leave the others unchecked.
    o Click the Close button to leave the control center screen.
    · On the main screen, under Scan for Harmful Software click Scan your computer.
    · On the left check C:\Fixed Drive.
    · On the right, under Complete Scan, choose Perform Complete Scan.
    · Click Next to start the scan. Please be patient while it scans your computer.
    · After the scan is complete a summary box will appear. Click OK.
    · Make sure everything in the white box has a check next to it, then click Next.
    · It will quarantine what it found and if it asks if you want to reboot, click Yes.
    · To retrieve the removal information for me please do the following:
    o After reboot, double-click the SUPERAntispyware icon on your desktop.
    o Click Preferences. Click the Statistics/Logs tab.
    o Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    o It will open in your default text editor (such as Notepad/Wordpad).
    o Please highlight everything in the notepad, then right-click and choose copy.
    · Click close and close again to exit the program.
    · Please paste that information here for me with a new HijackThis log.

    This will take some time!!!!!!!!
     
  3. animator_

    animator_ Thread Starter

    Joined:
    Jul 9, 2007
    Messages:
    23
    Does the SAS scan need to be done in Safe-mode ?
     
  4. animator_

    animator_ Thread Starter

    Joined:
    Jul 9, 2007
    Messages:
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    This is long...

    Hijack this report one.

    SmitraudFix Report



    HijackThis Report two


     
  5. animator_

    animator_ Thread Starter

    Joined:
    Jul 9, 2007
    Messages:
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    SUPERAntiSpyware Report



    HijackThis Report three



    That's about it...the little bubble in the toolbar was gone [:cool:] after the SmitfraudFix scan. (y)

    thanks again.
     
  6. MFDnNC

    MFDnNC

    Joined:
    Sep 7, 2004
    Messages:
    49,014
  7. animator_

    animator_ Thread Starter

    Joined:
    Jul 9, 2007
    Messages:
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    Thank you very much.

    One more thing, I have with me AntiVir and avast! installed and they seem to be conflicting, which would be the best to keep, and the other removed ? [i also have kaspersky and avg but not installed]

    And also from all of the anti-spyware programs i have, which should i keep?
     
  8. MFDnNC

    MFDnNC

    Joined:
    Sep 7, 2004
    Messages:
    49,014
    It is not a simple matter to say which is best - I prefer AVG many like AntiVIr so go with your gut!

    Unlike AV's you can have multiple Anti Spyware's - I run SpyBot - SpywareBlaster - Adaware and SuperAntiSpyware
     
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