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Solved: System Freezing

Discussion in 'Windows XP' started by geekguy123, Jan 13, 2011.

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  1. geekguy123

    geekguy123 Thread Starter

    Joined:
    Oct 25, 2010
    Messages:
    133
    Hello. My computer keeps freezing all of the time. I can hardly use it any more. when I move the mouse, nothing happens. When I press the num lock key or scroll lock or caps lock key, the lights on the keyboard don't go on. This Happens a lot. Please help.
     
  2. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,796
    Please click HERE to download and install HijackThis.

    Run it and select Do a system scan and save a logfile from the Main Menu.

    The log will be saved in Notepad. Copy and paste the log in your next post.

    IMPORTANT: Do not fix anything
     
  3. geekguy123

    geekguy123 Thread Starter

    Joined:
    Oct 25, 2010
    Messages:
    133
    I do not have internet access on that computer. I am doing this from my laptop.
     
  4. geekguy123

    geekguy123 Thread Starter

    Joined:
    Oct 25, 2010
    Messages:
    133
    I wrote the installer to a CD and ran it here is the report:

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 8:10:07 PM, on 1/13/2011
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v8.00 (8.00.6001.18702)
    Boot mode: Normal
    Running processes:
    C:\WINDOWS.0\System32\smss.exe
    C:\WINDOWS.0\system32\winlogon.exe
    C:\WINDOWS.0\system32\services.exe
    C:\WINDOWS.0\system32\lsass.exe
    C:\WINDOWS.0\system32\svchost.exe
    C:\WINDOWS.0\System32\svchost.exe
    C:\WINDOWS.0\system32\spoolsv.exe
    C:\WINDOWS.0\Explorer.EXE
    C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    C:\Program Files\Bonjour\mDNSResponder.exe
    C:\Program Files\NCH Software\BroadCam\broadcam.exe
    C:\Program Files\Common Files\Java\Java Update\jusched.exe
    C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
    C:\WINDOWS.0\system32\LVCOMSX.EXE
    C:\Program Files\Logitech\Video\LogiTray.exe
    C:\Program Files\NCH Software\BroadCam\broadcam.exe
    C:\Program Files\NCH Software\FileFort\filefort.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\NCH Software\Fling\fling.exe
    C:\WINDOWS.0\system32\ctfmon.exe
    C:\WINDOWS.0\system32\cisvc.exe
    C:\Program Files\AWS\WeatherBug\Weather.exe
    C:\Program Files\Skype\Phone\Skype.exe
    C:\Program Files\NCH Software\Fling\fling.exe
    C:\Program Files\NCH Software\HourGuard\hourguard.exe
    C:\Program Files\Flip Video\FlipShare\FlipShareService.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    C:\Program Files\NETGEAR\WG111v3\WG111v3.exe
    C:\Program Files\Logitech\Video\FxSvr2.exe
    C:\WINDOWS.0\system32\svchost.exe
    C:\WINDOWS.0\system32\svchost.exe
    C:\Program Files\Java\jre6\bin\jqs.exe
    C:\Program Files\Norton Security Suite\Engine\4.3.0.5\ccSvcHst.exe
    C:\WINDOWS.0\System32\svchost.exe
    C:\WINDOWS.0\System32\svchost.exe
    c:\Program Files\Common Files\Protexis\License Service\PsiService_2.exe
    C:\WINDOWS.0\system32\svchost.exe
    C:\WINDOWS.0\System32\ups.exe
    C:\Program Files\Norton Security Suite\Engine\4.3.0.5\ccSvcHst.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqbam08.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqgpc01.exe
    C:\WINDOWS.0\system32\cidaemon.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
    O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton Security Suite\Engine\4.3.0.5\coIEPlg.dll
    O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton Security Suite\Engine\4.3.0.5\IPSBHO.DLL
    O2 - BHO: (no name) - {9D425283-D487-4337-BAB6-AB8354A81457} - (no file)
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
    O2 - BHO: SkypeIEPluginBHO - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
    O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.5.4723.1820\swg.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    O2 - BHO: (no name) - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - (no file)
    O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
    O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton Security Suite\Engine\4.3.0.5\coIEPlg.dll
    O3 - Toolbar: (no name) - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
    O3 - Toolbar: (no name) - {9D425283-D487-4337-BAB6-AB8354A81457} - (no file)
    O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
    O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
    O4 - HKLM\..\Run: [LogitechVideoRepair] C:\Program Files\Logitech\Video\ISStart.exe
    O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe
    O4 - HKLM\..\Run: [LVCOMSX] C:\WINDOWS.0\system32\LVCOMSX.EXE
    O4 - HKLM\..\Run: [LogitechVideoTray] C:\Program Files\Logitech\Video\LogiTray.exe
    O4 - HKLM\..\Run: [BroadCam] "C:\Program Files\NCH Software\BroadCam\broadcam.exe" -logon
    O4 - HKLM\..\Run: [FileFort] "C:\Program Files\NCH Software\FileFort\filefort.exe" -logon
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [Fling] "C:\Program Files\NCH Software\Fling\fling.exe" -logon
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS.0\system32\ctfmon.exe
    O4 - HKCU\..\Run: [Weather] C:\Program Files\AWS\WeatherBug\Weather.exe 1
    O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
    O4 - HKCU\..\Run: [HourGuard] "C:\Program Files\NCH Software\HourGuard\hourguard.exe" -logon
    O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKUS\S-1-5-19\..\RunOnce: [ShowDeskFix] regsvr32 /s /n /i:u shell32 (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\RunOnce: [ShowDeskFix] regsvr32 /s /n /i:u shell32 (User 'NETWORK SERVICE')
    O4 - HKUS\S-1-5-18\..\RunOnce: [ShowDeskFix] regsvr32 /s /n /i:u shell32 (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\RunOnce: [ShowDeskFix] regsvr32 /s /n /i:u shell32 (User 'Default user')
    O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    O4 - Global Startup: NETGEAR WG111v3 Smart Wizard.lnk = C:\Program Files\NETGEAR\WG111v3\WG111v3.exe
    O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_96D6FF0C6D236BF8.dll/cmsidewiki.html
    O9 - Extra button: Skype Plug-In - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
    O9 - Extra 'Tools' menuitem: Skype Plug-In - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
    O9 - Extra button: Show or hide HP Smart Web Printing - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS.0\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS.0\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/mic...ls/en/x86/client/muweb_site.cab?1285437013859
    O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
    O18 - Protocol: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
    O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
    O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: BroadCam Video Streaming Server (BroadCamService) - NCH Software - C:\Program Files\NCH Software\BroadCam\broadcam.exe
    O23 - Service: Express Accounts (ExpressAccountsService) - NCH Software - C:\Program Files\NCH Software\ExpressAccounts\expressaccounts.exe
    O23 - Service: Fling File Transfer (FlingService) - NCH Software - C:\Program Files\NCH Software\Fling\fling.exe
    O23 - Service: FlipShare Service - Unknown owner - C:\Program Files\Flip Video\FlipShare\FlipShareService.exe
    O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
    O23 - Service: Norton Security Suite (N360) - Symantec Corporation - C:\Program Files\Norton Security Suite\Engine\4.3.0.5\ccSvcHst.exe
    O23 - Service: Protexis Licensing V2 (PSI_SVC_2) - Protexis Inc. - c:\Program Files\Common Files\Protexis\License Service\PsiService_2.exe
    --
    End of file - 10196 bytes
     
  5. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,796
    My guess is that your computer is running well in Safe Mode.

    Try a Clean Boot procedure to isolate a culprit. Read pages 1 and 2 from my link.
     
  6. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    79,820
    First Name:
    Frank
    What's the brand name, model name, and model number of that computer?

    How much RAM does it have?

    ------------------------------------------------------------------

    Your log shows a C:\WINDOWS.0 directory.

    Did you reinstall Windows XP?

    If you did, you didn't reinstall it in the C:\WINDOWS directory.

    ------------------------------------------------------------------
     
  7. geekguy123

    geekguy123 Thread Starter

    Joined:
    Oct 25, 2010
    Messages:
    133
    I reinstalled winxp about a year ago. It is a dell dimesion 2400 series with 510 mb ram
     
  8. surferdude2

    surferdude2

    Joined:
    Jul 6, 2010
    Messages:
    619
    Do you also have a C:\Windows directory in addition to a C:\Windows.0 directory? Parallel installs can be problematic. Manually deleting the inactive one is the usual cure.
     
  9. geekguy123

    geekguy123 Thread Starter

    Joined:
    Oct 25, 2010
    Messages:
    133
    I deleted WINDOWS and got a solid blue screen
     
  10. geekguy123

    geekguy123 Thread Starter

    Joined:
    Oct 25, 2010
    Messages:
    133
    I rebooted and it works fine now. WINDOWS is still in C:/
     
  11. surferdude2

    surferdude2

    Joined:
    Jul 6, 2010
    Messages:
    619
    OK, let's get something straight for future information. Click START > RUN and type:

    %systemroot%

    and post back what directory you get.
     
  12. geekguy123

    geekguy123 Thread Starter

    Joined:
    Oct 25, 2010
    Messages:
    133
    I got C:/WINDOWS.0
     
  13. surferdude2

    surferdude2

    Joined:
    Jul 6, 2010
    Messages:
    619
    That means that your operating system is contained in the C:\Windows.0 directory. Your system should function very well if you delete the C:\Windows directory since it is dormant. It may take some effort to do so since simply selecting the directory by right-clicking and selecting Delete won't usually complete the task. Some directories will have to be cleaned of all files before they will delete.

    Do take care. Good backup images are always recommended. There are free ones for that so price need not be a factor.
     
  14. geekguy123

    geekguy123 Thread Starter

    Joined:
    Oct 25, 2010
    Messages:
    133
    Someone told me to try that, and I got a solid blue screen
     
  15. surferdude2

    surferdude2

    Joined:
    Jul 6, 2010
    Messages:
    619
    If your system is flawed to the extent that deleting a dormant directory causes a blue screen, I would recommend a wipe of the drive and a full clean install of the system. (Backup all personal files of value.)

    If you are resigned (and prepared) to do that, it wouldn't hurt to try deleting the directory again but this time starting by one sub-directory at a time. Nothing to lose.
     
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