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Solved: System Restore points missing????

Discussion in 'Windows XP' started by sgl1, Jul 27, 2006.

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  1. sgl1

    sgl1 Thread Starter

    Joined:
    Sep 6, 2001
    Messages:
    485
    I tried to do a system restore last night but it wasn't able to complete for whatever reason. I had about 7 restore points available. This morning I tried to restore again and all my restore points are missing. None are available. What could cause this? Below is a Hijack This report if it helps:


    Logfile of HijackThis v1.99.1
    Scan saved at 8:16:11 AM, on 07/27/2006
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Windows Defender\MsMpEng.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\ZoneLabs\vsmon.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\APC\APC PowerChute Personal Edition\mainserv.exe
    C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
    C:\Program Files\Alwil Software\Avast4\ashServ.exe
    C:\WINDOWS\System32\CTsvcCDA.exe
    C:\WINDOWS\System32\nvsvc32.exe
    C:\Program Files\Dantz\Retrospect\retrorun.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\System32\MsPMSPSv.exe
    C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
    C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\wuauclt.exe
    C:\Program Files\Creative\SB Live! 24-bit\Surround Mixer\CTSysVol.exe
    C:\Program Files\Common Files\InterVideo\FastTVSync\FastTVSync.exe
    C:\WINDOWS\MXOALDR.EXE
    C:\Program Files\Iomega\DriveIcons\ImgIcon.exe
    C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
    C:\WINDOWS\system32\RUNDLL32.EXE
    C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
    C:\Program Files\Common Files\Real\Update_OB\realsched.exe
    C:\Program Files\Windows Defender\MSASCui.exe
    C:\Program Files\Maxtor\OneTouch\utils\Onetouch.exe
    C:\Program Files\LogiGuard\Master Mechanic II\agent.exe
    C:\Program Files\Java\jre1.5.0_03\bin\jusched.exe
    C:\WINDOWS\system32\Rundll32.exe
    C:\Program Files\QuickTime\qttask.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\Creative\MediaSource\Go\CTCMSGo.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\Program Files\WinCleaner Memory Optimizer\WinMemOpt.exe
    C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
    C:\Program Files\Gigabyte\Gigabyte Windows Utility Manager\gwum.exe
    C:\Program Files\Hewlett-Packard\AiO\hp officejet v series\Bin\hpoant07.exe
    C:\Program Files\WinZip\WZQKPICK.EXE
    C:\Program Files\APC\APC PowerChute Personal Edition\apcsystray.exe
    C:\PROGRA~1\HEWLET~1\AiO\Shared\Bin\hpoevm07.exe
    C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
    C:\WINDOWS\system32\hpoipm07.exe
    C:\Program Files\Hewlett-Packard\AiO\Shared\bin\hpOSTS07.exe
    C:\Program Files\Hewlett-Packard\AiO\Shared\bin\hpOFXM07.exe
    G:\Programs\HijackThis\HijackThis.exe
    \?\C:\WINDOWS\system32\WBEM\WMIADAP.EXE

    R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
    O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
    O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
    O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll
    O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
    O4 - HKLM\..\Run: [CTSysVol] C:\Program Files\Creative\SB Live! 24-bit\Surround Mixer\CTSysVol.exe /r
    O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
    O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
    O4 - HKLM\..\Run: [FastTVSync] "C:\Program Files\Common Files\InterVideo\FastTVSync\FastTVSync.exe"
    O4 - HKLM\..\Run: [MXO Auto Loader] C:\WINDOWS\MXOALDR.EXE
    O4 - HKLM\..\Run: [Iomega Startup Options] C:\Program Files\Iomega\Common\ImgStart.exe
    O4 - HKLM\..\Run: [Iomega Drive Icons] C:\Program Files\Iomega\DriveIcons\ImgIcon.exe
    O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
    O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\System32\NvMcTray.dll,NvTaskbarInit
    O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
    O4 - HKLM\..\Run: [MaxtorOneTouch] C:\Program Files\Maxtor\OneTouch\utils\Onetouch.exe
    O4 - HKLM\..\Run: [agent] C:\Program Files\LogiGuard\Master Mechanic II\agent.exe
    O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_03\bin\jusched.exe
    O4 - HKLM\..\Run: [P17Helper] Rundll32 P17.dll,P17Helper
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKCU\..\Run: [Creative MediaSource Go] C:\Program Files\Creative\MediaSource\Go\CTCMSGo.exe /SCB
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [Yahoo! Pager] "C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe" -quiet
    O4 - HKCU\..\Run: [WinMem] C:\Program Files\WinCleaner Memory Optimizer\WinMemOpt.exe
    O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
    O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
    O4 - Global Startup: APC UPS Status.lnk = ?
    O4 - Global Startup: gwum.lnk = C:\Program Files\Gigabyte\Gigabyte Windows Utility Manager\gwum.exe
    O4 - Global Startup: HPAiODevice(hp officejet v series) - 1.lnk = C:\Program Files\Hewlett-Packard\AiO\hp officejet v series\Bin\hpoant07.exe
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
    O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
    O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
    O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
    O8 - Extra context menu item: &Translate English Word - res://C:\Program Files\Google\GoogleToolbar1.dll/cmwordtrans.html
    O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
    O8 - Extra context menu item: Backward Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
    O8 - Extra context menu item: Cached Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
    O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
    O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
    O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
    O8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
    O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
    O8 - Extra context menu item: Convert selection to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
    O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
    O8 - Extra context menu item: Convert to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office10\EXCEL.EXE/3000
    O8 - Extra context menu item: Similar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
    O8 - Extra context menu item: Translate Page into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
    O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
    O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycmap.htm
    O8 - Extra context menu item: Yahoo! &SMS - file:///C:\Program Files\Yahoo!\Common/ycsms.htm
    O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
    O9 - Extra button: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe
    O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
    O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1153355288890
    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1153357953593
    O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
    O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
    O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~2\GOEC62~1.DLL
    O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
    O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
    O23 - Service: APC UPS Service - American Power Conversion Corporation - C:\Program Files\APC\APC PowerChute Personal Edition\mainserv.exe
    O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - Unknown owner - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
    O23 - Service: avast! Antivirus - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashServ.exe
    O23 - Service: avast! Mail Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe" /service (file missing)
    O23 - Service: avast! Web Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe" /service (file missing)
    O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: IomegaAccess - Iomega Corporation - C:\WINDOWS\System32\IomegaAccess.exe
    O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
    O23 - Service: Retrospect Launcher (RetroLauncher) - Dantz Development Corporation - C:\Program Files\Dantz\Retrospect\retrorun.exe
    O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe
    O23 - Service: ZipToA - Iomega Corporation - C:\WINDOWS\System32\ZipToA.exe
     
  2. ~Candy~

    ~Candy~ Retired Administrator

    Joined:
    Jan 27, 2001
    Messages:
    103,706
    Did you perhaps turn system restore off, then turn it back on again? That will clear all previous restore points.
     
  3. ~Candy~

    ~Candy~ Retired Administrator

    Joined:
    Jan 27, 2001
    Messages:
    103,706
    Also, you are running an older version of Sun Java, you should update, then uninstall that version.
     
  4. sgl1

    sgl1 Thread Starter

    Joined:
    Sep 6, 2001
    Messages:
    485
    Absolutely not.
     
  5. sgl1

    sgl1 Thread Starter

    Joined:
    Sep 6, 2001
    Messages:
    485
    Thank you, I will.
     
  6. ~Candy~

    ~Candy~ Retired Administrator

    Joined:
    Jan 27, 2001
    Messages:
    103,706
    Why are my System Restore restore points missing or deleted?

    Answer: One of the common reasons for this is when you run out of free disk space on the system drive or on any of the available non-system drives being monitored by System Restore, and so System Restore starts purging restore points consistently across all monitored partitions to free disk space . If the free disk space falls below 50MB on any monitored partition, System Restore stops monitoring your system and suspends. This causes System Restore to purge all restore points in an attempt to free up the remaining disk space. However, you should have already received a warning about running low in disk space prior to this. To better understand this issue and for other possible causes please visit the following URL: http://support.microsoft.com/default.aspx?scid=kb;EN-US;301224.

    http://www.microsoft.com/technet/community/newsgroups/faqsrwxp.mspx
     
  7. sgl1

    sgl1 Thread Starter

    Joined:
    Sep 6, 2001
    Messages:
    485
    Ah well thats a possibility as I have an internal slave and an external. But on the master "C" I only have 36.5 GB available so I guess thats it.
     
  8. ~Candy~

    ~Candy~ Retired Administrator

    Joined:
    Jan 27, 2001
    Messages:
    103,706
    36.5 GB? How full is the drive?
     
  9. sgl1

    sgl1 Thread Starter

    Joined:
    Sep 6, 2001
    Messages:
    485
    Oh its about 70% full. 120GB (114) drive and I have 36.5 left. But I'm moving files to make room.
     
  10. ~Candy~

    ~Candy~ Retired Administrator

    Joined:
    Jan 27, 2001
    Messages:
    103,706
    I certainly think that 36 gigs free is adequate, so I don't think that was your problem.
     
  11. kenneth2k1

    kenneth2k1

    Joined:
    Oct 9, 2003
    Messages:
    252
    Hmm. Wouldn't that be enough space? I thought System Restore only needed like 200MB?
     
  12. sgl1

    sgl1 Thread Starter

    Joined:
    Sep 6, 2001
    Messages:
    485
    All I know is that it deleted every restore point since I reformatted and reinstalled XP last week. So now I'm screwed. I cannot go back at all. I'm so sick of Microshxt.
     
  13. dvk01

    dvk01 Moderator Malware Specialist

    Joined:
    Dec 14, 2002
    Messages:
    56,223
    First Name:
    Derek
    of course it did

    a format & reinstall means exactly that. Reinstalls everything

    you are saying you formatted & reinstalled last week & there are no restore points from before the reinstall, is that correct

    are there any restore points since the reinstall
     
  14. sgl1

    sgl1 Thread Starter

    Joined:
    Sep 6, 2001
    Messages:
    485
    Nooo, I mean AFTER the install. I know full well reformat wipes everything. :rolleyes:
     
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