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Solved: Terrible blue screen issue

Discussion in 'Windows XP' started by CESMOtacon, Mar 22, 2006.

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  1. CESMOtacon

    CESMOtacon Thread Starter

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    I keep getting a blue screen at random times that mentions "win32k.sys" I have looked around and many people said it was RAM, heat, or graphics card problems. I did recently install a new stick of RAM, and i really would not like it if that was the problem. i've also had a different blue screen that said "BAD_POOL_HEADER" Any information on this screen would be very useful. I'm getting so sick of it.
     
  2. Rollin' Rog

    Rollin' Rog

    Joined:
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    I can run a debugging utility on the dump files if you do this:

    1 > create a new folder on the desktop and call it "dumpcheck" or whatever you like
    2 > navigate to c:\windows\minidump and copy the last 2 or 3 minidump files to that folder. They are numbered by date.
    3 > close the folder and right click on it and select "Compress to (folder name).zip"
    4 > use the "manage attachments" in the "advanced" reply window to upload that zip file here as an attachment.

    This might point us to a 3rd party driver causing the error, if one exists for it.

    In the mean time I'd suggest you try testing the ram. Here is a software utility from MS that you can use:

    http://oca.microsoft.com/en/windiag.asp

    >> have you ruled out heat? Is the fan working and the case clear of dust?
     
  3. CESMOtacon

    CESMOtacon Thread Starter

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    I've run windows memory diagnostic before, and it didn't find anything wrong (I let it go for 75 passes) also, I don't think it is heat, because I have a fan on the side of my case, a fan in the front, a fan on the processor, and a fan on the gfx card. I could try installing a fan on the back grill, but the only extra fan I have is very old and needs the power supply wire from my floppy drive. I did pull the new stick of RAM out and so far I have had no problems, but that is a brand new 1024 MB chip, and I can't return it, so i'd really like to be sure that it is the new RAM. Also, if it is a bad stick of RAM, is there any way to fix it?
     
  4. Rollin' Rog

    Rollin' Rog

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    You can try cleaning the contacts with an eraser head and wipe with some alcohol. But there is no way to fix an internal problem. It's possible the ram was damaged in handling by static electricity. Care has to be taken both in installing and removing these to discharge any stored capacity in the hands.

    Where did you buy it? Most reputable dealers warrant their memory modules -- often for life.
     
  5. CESMOtacon

    CESMOtacon Thread Starter

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    Bought it from Tigerdirect.com, it was a good deal, and I did hold on to the metal case for about a minute before handling the RAM, because I was told that that can discharge my static. Also, I did not touch any of the memory modules on the chip itself. I've moved it to a different slot now though, and so far I have had no problems. I also did what you suggested, I cleaned all the dust out of the case with a blowdryer. I'll post again if I encounter problems.
     
  6. Rollin' Rog

    Rollin' Rog

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    Okedoke, good luck. Maybe it just wasn't making good contact in the old slot.
     
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