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Solved: The Default Gateway Is Not Available - Windows 7

Discussion in 'Networking' started by Dusty8702, Jan 5, 2013.

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  1. Dusty8702

    Dusty8702 Thread Starter

    Joined:
    May 12, 2010
    Messages:
    5
    Hello All,

    I seem to be having a problem connecting my friends laptop to my WIFI. They were also experiencing the same issue at their house on their WIFI. Network Diagnostics keeps saying "The default gateway is not available" but my computers are connecting without issue. I tried plugging their laptop directly into my modem and that connection also is unsuccessful. Diagnostics for the LAN connection says "Local Area Connection" doesn't have a valid IP configuration. The laptop is running Windows 7. Below is the results from ipconfig /all. What can I do next to try to resolve this?


    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\Jessica>ipconfig/all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : MININT-QAKUKV4
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : hsd1.nj.comcast.net.

    Ethernet adapter Bluetooth Network Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
    Physical Address. . . . . . . . . : 00-15-00-77-DA-BB
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . : hsd1.nj.comcast.net.
    Description . . . . . . . . . . . : Intel(R) Centrino(R) Wireless-N 1030
    Physical Address. . . . . . . . . : 00-15-00-77-DA-B7
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::5cdf:238d:c1e4:a2d2%12(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.106(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Saturday, January 05, 2013 2:37:13 PM
    Lease Expires . . . . . . . . . . : Sunday, January 06, 2013 2:37:13 PM
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DHCPv6 IAID . . . . . . . . . . . : 218109184
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-16-F9-1F-0E-14-FE-B5-C5-40-70

    DNS Servers . . . . . . . . . . . : 75.75.75.75
    75.75.76.76
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Atheros AR8152/8158 PCI-E Fast Ethernet C
    ontroller
    Physical Address. . . . . . . . . : 14-FE-B5-C5-40-70
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::8d19:fe52:a9d9:26dc%11(Preferred)
    Autoconfiguration IPv4 Address. . : 169.254.38.220(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.0.0
    Default Gateway . . . . . . . . . :
    DHCPv6 IAID . . . . . . . . . . . : 236256949
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-16-F9-1F-0E-14-FE-B5-C5-40-70

    DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
    fec0:0:0:ffff::2%1
    fec0:0:0:ffff::3%1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter isatap.{2792DC37-A386-43B0-B42D-F858313FB35D}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.hsd1.nj.comcast.net.:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : hsd1.nj.comcast.net.
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{FAF3F8EA-BFA2-4927-8907-03340DB9B060}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes



    C:\Users\Jessica>ping 192.168.1.1

    Pinging 192.168.1.1 with 32 bytes of data:
    Request timed out.
    Request timed out.
    Request timed out.
    Reply from 192.168.1.106: Destination host unreachable.

    Ping statistics for 192.168.1.1:
    Packets: Sent = 4, Received = 1, Lost = 3 (75% loss),


    Thanks,

    Dusty
     
  2. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    77,938
    First Name:
    Terry
    What firewall or security suite is, or ever was, on the system?

    TCP/IP stack repair options for use with Vista and 7 and 8.

    Start - All Programs - Accessories and right click on Command Prompt, select "Run as Administrator" to open a command prompt. [For Windows 8: <Windows Logo> + x - Command Prompt(Admin)]

    Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

    Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log

    Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log

    Reboot the machine.
     
  3. Dusty8702

    Dusty8702 Thread Starter

    Joined:
    May 12, 2010
    Messages:
    5
    Ran those three commands and restarted, but no luck. The only security suite I see on it is McAfee Security Center that looks to have come with the laptop, but was never activated. Besides that, just the standard Windows Firewall/Security.

    Thanks,

    Dusty
     
  4. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    77,938
    First Name:
    Terry
  5. Dusty8702

    Dusty8702 Thread Starter

    Joined:
    May 12, 2010
    Messages:
    5
    Hah removing McAfee looks to have done it! I don't want to jinx it too much though so I will use the laptop for the night and if it still connects perfectly fine in the morning I'll mark this as solved. Either way, thanks so much for the quick answers and helping fix this laptop!
     
  6. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    77,938
    First Name:
    Terry
    You're welcome. :)
     
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