Solved: The laptop doesn't see Printer

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kulafa

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Dec 7, 2011
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3
I'm going to piggyback this thread since it pretty much describes my situation (Dell laptop Windows XP Professional). I had a pc, a laptop, and a wireless printer all working properly together. Printer stopped working for some reason. The solution at which I arrived was to remove the existing printer profile and add it fresh. That worked for the pc but not for the laptop. The laptop doesn't see it.

I've attached my ipconfig. TIA.

Edit: Removed attached file.
 

etaf

Wayne
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Oct 2, 2003
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65,487
i have moved your post to a thread of its own, even though you may have the same problem - the solution may be different and it will get confusing when we post suggestions on what to try to two different posters who may reply with two different outcomes

find out what IP the printer is using and then from the laptop try and ping the IP address

it maybe a firewall blocking - what firewall do you have on the laptop or ever had in the past ?

------------------------------------------------------------------------
Ping Tests

Start> Run {search bar in Vista/W7}> CMD to open a DOS window and type:

Type the following command
Ping {plus the number thats shown for the printer IP }
Post back the results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste
 

kulafa

Thread Starter
Joined
Dec 7, 2011
Messages
3
Thanks for moving the post. Ping results below. Not sure about firewall.

I have tried entering that IP directly in the printer search before, but please tell me specifically how to do that to be clear it was done correctly.

Edit: Removed ping results. Ping was successful.
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,487
i have edited and added the ping results directly into the post -much easier to read

as you can ping the other machine OK - i suspect its the firewll that maybe blocking

what do you have on the PC - Dell often supply a time trail firewall - Mcafee
 

kulafa

Thread Starter
Joined
Dec 7, 2011
Messages
3
I tried to install the printer using the IP address again by creating a new port. When it came to finding the driver, I realized the printer software was still installed. I installed it through the printer software successfully. Still wish I knew what caused it to stop working in the first place.

Thanks for the help. I'm sure I'll be back for more.
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,487
(y) thanks for letting us know
You can mark your own threads solved using the
button at the top of the page of the thread in the upper left corner.
:)
 
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