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Solved: Thunderbird deleted folder always empty

Discussion in 'Web & Email' started by Dovechick, Oct 20, 2008.

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  1. Dovechick

    Dovechick Thread Starter

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    I have a problem with the deleted folder, although the retention policy shows that no messages should be deleted, the deleted box is always empty.
    This is a recent problem, since the last update of thunderbird.
    I've tried a number of things but nothing works. Any ideas?:cool:
     
  2. TerryNet

    TerryNet Moderator

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    What "deleted" folder? By default Thunderbird moves deleted messages to the Trash folder until you empty Trash.
     
  3. throoper

    throoper Trusted Advisor

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    Hi Dovechick and welcome to TSG,
    Look in the Account settings, Tools>Account settings....

    Server Settings: Uncheck "Empty Trash on Exit".

    Disk Space: Uncheck "Always delete read messages".
    Check "Don't delete any messages".

    Be sure to click OK when done. Let us know if one of those solves the problem.

    T. :)
     
  4. Dovechick

    Dovechick Thread Starter

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    Terry and Throoper thanks for your replies.
    In the UK version of Thunderbird the Trash is called Deleted.
    Throoper I had been through the process that you describe and all settings are as they should be. So something else is going on and I am not sure what it is.
     
  5. throoper

    throoper Trusted Advisor

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    Hi Dovechick,

    If the settings are correct, it's probably a bad MSF file. Give this a try.
    Thunderbird must be closed.
    Start>Run>type %APPDATA%\Thunderbird\Profiles>OK.
    Open the Profile folder.
    Open the Mail folder.
    There should be a Local Folders folder and a folder for each Account you have (unless you use Local Folders for everything).
    Open each folder and Delete the Deleted.msf (Trash.msf in US) and also the Deleted with no extension (it will just be File).
    Open Thunderbird and click on the Deleted folder to generate a new Deleted.msf and Deleted File.
    Double check your settings to be sure they haven't changed (redo them if necessary).
    Try deleting a message and see if it goes to the Trash and stays there.
    T.
     
  6. Dovechick

    Dovechick Thread Starter

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    Thanks Throoper, that worked. All the deleted message have reappeared.
     
  7. throoper

    throoper Trusted Advisor

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    You're welcome. (y)

    You can mark your Thread solved by clicking on Thread Tools above your first post.

    T. :D
     
  8. Dovechick

    Dovechick Thread Starter

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    Ill call on your services again should I need them, this has been a very pleasant :D experience.
     
  9. TerryNet

    TerryNet Moderator

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    Glad throoper could help! Obviously I don't know my deleted from the trash. :eek:

    EDIT: Wait; throoper is living in the past. :) You now mark "Solved" using the big button at the upper left of your first post.
     
  10. Dovechick

    Dovechick Thread Starter

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    Ok! Lads.... Done. No point scoring now...
     
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