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Solved: Toshiba cannot connect to Wireless network

Discussion in 'Networking' started by kmarti15, Jan 6, 2013.

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  1. kmarti15

    kmarti15 Thread Starter

    Joined:
    Jan 6, 2013
    Messages:
    2
    Hi, thanks in advance for any help you can give me.

    I have a Toshiba Portege Z935-P300 and I have had no problems connecting to the internet until about 2 days ago.

    My computer detects the home wireless network but states that it was unable to connect. All other computers, tablets, cell phones in the house can connect with no problem. When I tried to connect to the internet with an ethernet cable, it worked just fine.

    I'm not sure if this is related but this happened at about the same time as my roommate got an Xbox and started using it. He can connect just fine too.


    I have already run IPCONFIG /ALL. Results are below:



    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.


    C:\Users\Kristina Martinez>ipconfig /all


    Windows IP Configuration


    Host Name . . . . . . . . . . . . : KristinaMartine
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No


    Wireless LAN adapter Wireless Network Connection 3:


    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter #2
    Physical Address. . . . . . . . . : 68-5D-43-F2-DA-EC
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes


    Wireless LAN adapter Wireless Network Connection 2:


    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
    Physical Address. . . . . . . . . : 68-5D-43-F2-DA-EC
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes


    Wireless LAN adapter Wireless Network Connection:


    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Intel(R) Centrino(R) Wireless-N 2230
    Physical Address. . . . . . . . . : 68-5D-43-F2-DA-EB
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes


    Ethernet adapter Local Area Connection:


    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Intel(R) 82579V Gigabit Network Connectio
    n
    Physical Address. . . . . . . . . : E8-E0-B7-7F-0B-64
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::8da1:f4eb:b877:5ed4%11(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.13(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Sunday, January 06, 2013 6:04:34 PM
    Lease Expires . . . . . . . . . . : Monday, January 07, 2013 6:04:34 PM
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DHCPv6 IAID . . . . . . . . . . . : 250142903
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-17-DC-51-14-E8-E0-B7-7F-0B-64


    DNS Servers . . . . . . . . . . . : 192.168.1.1
    NetBIOS over Tcpip. . . . . . . . : Enabled


    Tunnel adapter isatap.{3665C19B-9B78-497A-BE7D-47C855236F19}:


    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes


    Tunnel adapter isatap.{39405BCE-232B-4056-9EEA-49816C7D0B4E}:


    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes


    Tunnel adapter isatap.{788C25CC-412E-45DF-B2D8-5174A48BB037}:


    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes


    Tunnel adapter isatap.{EEA2E9B9-F92F-465B-A9ED-C97EBD55D502}:


    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes


    Tunnel adapter Teredo Tunneling Pseudo-Interface:


    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6ab8:3c44:61c:bbcd:ccc3(Preferred)
    Link-local IPv6 Address . . . . . : fe80::3c44:61c:bbcd:ccc3%15(Preferred)
    Default Gateway . . . . . . . . . : ::
    NetBIOS over Tcpip. . . . . . . . : Disabled


    C:\Users\Kristina Martinez>
     
  2. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    79,904
    First Name:
    Terry
    Disable encryption on the router and try to connect. If successful re-enable encryption and try to reconnect.

    If either fails ...

    Please attach a screen shot of the Networks page (don't collapse the Radar, Connection or Signal History) of the Xirrus Wi-Fi Inspector. If you need help with that see TSG Posting a Screenshot. FWIW to take screen shots with Windows 7 or Vista I prefer to use the built-in Snipping Tool.

    Identify your network if it is not obvious.
     
  3. kmarti15

    kmarti15 Thread Starter

    Joined:
    Jan 6, 2013
    Messages:
    2
    Thank you, that helped a lot.

    I disabled the encryption, was able to connect and when I put the encryption back on, the computer prompted me to identify the network. Choosing "home" seemed to fix the problem.

    Thanks again!!

    Kristina
     
  4. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    79,904
    First Name:
    Terry
    You're welcome. :)

    Sometimes the encryption between router and computer seems to get "out of sync" and you have to do that little dance to make them play nice again.
     
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