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Solved: Toshiba laptop hanging and extremely slow

Discussion in 'Windows XP' started by shackymousa, Nov 29, 2013.

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  1. shackymousa

    shackymousa Thread Starter

    Joined:
    Nov 29, 2013
    Messages:
    29
    Hi Tech Guy,
    My Toshiba is extremely slow and hanging.

    I ran disk cleanup and defrag last night. No difference noticed.
    Any help would be appreciated.


    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows XP Home Edition, Service Pack 3, 32 bit
    Processor: Intel(R) Celeron(R) M processor 1.60GHz, x86 Family 6 Model 13 Stepping 8
    Processor Count: 1
    RAM: 446 Mb
    Graphics Card: ATI RADEON XPRESS 200M Series, 64 Mb
    Hard Drives: C: Total - 57231 MB, Free - 29126 MB;
    Motherboard: TOSHIBA, HAZ00/HTW01
    Antivirus: The Shield Deluxe Antivirus, Updated: Yes, On-Demand Scanner: Enabled

    HIJACK LOG:

    .EMBroidery
    4Team Outlook e-Mail Responder
    Adobe Digital Editions
    Adobe Flash Player 10 ActiveX
    Adobe Flash Player 10 Plugin
    Adobe Illustrator 10
    Adobe Reader 7.1.0
    Adobe SVG Viewer 3.0
    ALOT Toolbar
    ALPS Touch Pad Driver
    Atheros Client Utility
    Atheros Wireless LAN MiniPCI card Driver
    ATI - Software Uninstall Utility
    ATI Control Panel
    ATI Display Driver
    AutoReply
    CCleaner
    CD/DVD Drive Acoustic Silencer
    Choice Guard
    Corel Applications
    Critical Update for Windows Media Player 11 (KB959772)
    DirectX 9 Runtime
    DVD-RAM Driver
    FLV Converter 2.4
    FUJIFILM USB Driver
    Google Chrome
    Google Toolbar for Internet Explorer
    Google Update Helper
    HighMAT Extension to Microsoft Windows XP CD Writing Wizard
    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
    Hotfix for Windows Internet Explorer 7 (KB947864)
    Hotfix for Windows XP (KB2158563)
    Hotfix for Windows XP (KB2443685)
    Hotfix for Windows XP (KB2570791)
    Hotfix for Windows XP (KB2633952)
    Hotfix for Windows XP (KB2756822)
    Hotfix for Windows XP (KB2779562)
    Hotfix for Windows XP (KB954708)
    Hotfix for Windows XP (KB961118)
    Hotfix for Windows XP (KB970653-v3)
    Hotfix for Windows XP (KB976098-v2)
    Hotfix for Windows XP (KB979306)
    Hotfix for Windows XP (KB981793)
    InterVideo WinDVD Creator 2
    InterVideo WinDVD for TOSHIBA
    Java(TM) 6 Update 24
    Java(TM) 6 Update 7
    Junk Mail filter update
    Malwarebytes Anti-Malware version 1.75.0.1300
    Microsoft .NET Framework 1.1
    Microsoft .NET Framework 1.1
    Microsoft .NET Framework 1.1 Security Update (KB2833941)
    Microsoft .NET Framework 1.1 Security Update (KB979906)
    Microsoft .NET Framework 2.0 Service Pack 2
    Microsoft .NET Framework 3.0 Service Pack 2
    Microsoft .NET Framework 3.5 SP1
    Microsoft .NET Framework 3.5 SP1
    Microsoft Base Smart Card Cryptographic Service Provider Package
    Microsoft Internationalized Domain Names Mitigation APIs
    Microsoft National Language Support Downlevel APIs
    Microsoft Office 2000 Premium
    Microsoft Office OneNote 2003
    Microsoft Sync Framework Runtime Native v1.0 (x86)
    Microsoft Sync Framework Services Native v1.0 (x86)
    Microsoft User-Mode Driver Framework Feature Pack 1.0
    Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Works 7.0
    Mozilla Firefox (3.6.8)
    MSVCRT
    MSXML 4.0 SP2 (KB954430)
    MSXML 4.0 SP2 (KB973688)
    MSXML 6.0 Parser
    PokerStars.net
    Roxio Easy VHS to DVD
    Security Update for CAPICOM (KB931906)
    Security Update for CAPICOM (KB931906)
    Security Update for Microsoft .NET Framework 3.5 SP1 (KB2604111)
    Security Update for Microsoft .NET Framework 3.5 SP1 (KB2736416)
    Security Update for Microsoft .NET Framework 3.5 SP1 (KB2840629)
    Security Update for Microsoft .NET Framework 3.5 SP1 (KB2861697)
    Security Update for Microsoft Windows (KB2564958)
    Security Update for Windows Internet Explorer 7 (KB938127)
    Security Update for Windows Internet Explorer 7 (KB942615)
    Security Update for Windows Internet Explorer 7 (KB944533)
    Security Update for Windows Internet Explorer 7 (KB950759)
    Security Update for Windows Internet Explorer 7 (KB953838)
    Security Update for Windows Internet Explorer 7 (KB956390)
    Security Update for Windows Internet Explorer 7 (KB958215)
    Security Update for Windows Internet Explorer 7 (KB960714)
    Security Update for Windows Internet Explorer 7 (KB961260)
    Security Update for Windows Internet Explorer 7 (KB963027)
    Security Update for Windows Internet Explorer 7 (KB969897)
    Security Update for Windows Internet Explorer 7 (KB972260)
    Security Update for Windows Internet Explorer 7 (KB974455)
    Security Update for Windows Internet Explorer 7 (KB976325)
    Security Update for Windows Internet Explorer 8 (KB2183461)
    Security Update for Windows Internet Explorer 8 (KB2360131)
    Security Update for Windows Internet Explorer 8 (KB2416400)
    Security Update for Windows Internet Explorer 8 (KB2482017)
    Security Update for Windows Internet Explorer 8 (KB2497640)
    Security Update for Windows Internet Explorer 8 (KB2510531)
    Security Update for Windows Internet Explorer 8 (KB2530548)
    Security Update for Windows Internet Explorer 8 (KB2544521)
    Security Update for Windows Internet Explorer 8 (KB2559049)
    Security Update for Windows Internet Explorer 8 (KB2586448)
    Security Update for Windows Internet Explorer 8 (KB2618444)
    Security Update for Windows Internet Explorer 8 (KB2647516)
    Security Update for Windows Internet Explorer 8 (KB2675157)
    Security Update for Windows Internet Explorer 8 (KB2699988)
    Security Update for Windows Internet Explorer 8 (KB2722913)
    Security Update for Windows Internet Explorer 8 (KB2744842)
    Security Update for Windows Internet Explorer 8 (KB2792100)
    Security Update for Windows Internet Explorer 8 (KB2797052)
    Security Update for Windows Internet Explorer 8 (KB2809289)
    Security Update for Windows Internet Explorer 8 (KB2817183)
    Security Update for Windows Internet Explorer 8 (KB2829530)
    Security Update for Windows Internet Explorer 8 (KB2838727)
    Security Update for Windows Internet Explorer 8 (KB2846071)
    Security Update for Windows Internet Explorer 8 (KB2847204)
    Security Update for Windows Internet Explorer 8 (KB2862772)
    Security Update for Windows Internet Explorer 8 (KB2870699)
    Security Update for Windows Internet Explorer 8 (KB2879017)
    Security Update for Windows Internet Explorer 8 (KB2888505)
    Security Update for Windows Internet Explorer 8 (KB971961)
    Security Update for Windows Internet Explorer 8 (KB976325)
    Security Update for Windows Internet Explorer 8 (KB978207)
    Security Update for Windows Internet Explorer 8 (KB981332)
    Security Update for Windows Internet Explorer 8 (KB982381)
    Security Update for Windows Media Player (KB2378111)
    Security Update for Windows Media Player (KB2834904)
    Security Update for Windows Media Player (KB2834904-v2)
    Security Update for Windows Media Player (KB952069)
    Security Update for Windows Media Player (KB954155)
    Security Update for Windows Media Player (KB968816)
    Security Update for Windows Media Player (KB973540)
    Security Update for Windows Media Player (KB975558)
    Security Update for Windows Media Player (KB978695)
    Security Update for Windows XP (KB2079403)
    Security Update for Windows XP (KB2115168)
    Security Update for Windows XP (KB2121546)
    Security Update for Windows XP (KB2160329)
    Security Update for Windows XP (KB2229593)
    Security Update for Windows XP (KB2259922)
    Security Update for Windows XP (KB2279986)
    Security Update for Windows XP (KB2286198)
    Security Update for Windows XP (KB2296011)
    Security Update for Windows XP (KB2296199)
    Security Update for Windows XP (KB2347290)
    Security Update for Windows XP (KB2360937)
    Security Update for Windows XP (KB2387149)
    Security Update for Windows XP (KB2393802)
    Security Update for Windows XP (KB2412687)
    Security Update for Windows XP (KB2419632)
    Security Update for Windows XP (KB2423089)
    Security Update for Windows XP (KB2436673)
    Security Update for Windows XP (KB2440591)
    Security Update for Windows XP (KB2443105)
    Security Update for Windows XP (KB2476490)
    Security Update for Windows XP (KB2476687)
    Security Update for Windows XP (KB2478960)
    Security Update for Windows XP (KB2478971)
    Security Update for Windows XP (KB2479628)
    Security Update for Windows XP (KB2479943)
    Security Update for Windows XP (KB2481109)
    Security Update for Windows XP (KB2483185)
    Security Update for Windows XP (KB2485376)
    Security Update for Windows XP (KB2485663)
    Security Update for Windows XP (KB2491683)
    Security Update for Windows XP (KB2503658)
    Security Update for Windows XP (KB2503665)
    Security Update for Windows XP (KB2506212)
    Security Update for Windows XP (KB2506223)
    Security Update for Windows XP (KB2507618)
    Security Update for Windows XP (KB2507938)
    Security Update for Windows XP (KB2508272)
    Security Update for Windows XP (KB2508429)
    Security Update for Windows XP (KB2509553)
    Security Update for Windows XP (KB2511455)
    Security Update for Windows XP (KB2524375)
    Security Update for Windows XP (KB2535512)
    Security Update for Windows XP (KB2536276)
    Security Update for Windows XP (KB2536276-v2)
    Security Update for Windows XP (KB2544893)
    Security Update for Windows XP (KB2544893-v2)
    Security Update for Windows XP (KB2555917)
    Security Update for Windows XP (KB2562937)
    Security Update for Windows XP (KB2566454)
    Security Update for Windows XP (KB2567053)
    Security Update for Windows XP (KB2567680)
    Security Update for Windows XP (KB2570222)
    Security Update for Windows XP (KB2570947)
    Security Update for Windows XP (KB2584146)
    Security Update for Windows XP (KB2585542)
    Security Update for Windows XP (KB2592799)
    Security Update for Windows XP (KB2598479)
    Security Update for Windows XP (KB2603381)
    Security Update for Windows XP (KB2618451)
    Security Update for Windows XP (KB2619339)
    Security Update for Windows XP (KB2620712)
    Security Update for Windows XP (KB2621440)
    Security Update for Windows XP (KB2624667)
    Security Update for Windows XP (KB2631813)
    Security Update for Windows XP (KB2633171)
    Security Update for Windows XP (KB2639417)
    Security Update for Windows XP (KB2641653)
    Security Update for Windows XP (KB2646524)
    Security Update for Windows XP (KB2647518)
    Security Update for Windows XP (KB2653956)
    Security Update for Windows XP (KB2655992)
    Security Update for Windows XP (KB2659262)
    Security Update for Windows XP (KB2660465)
    Security Update for Windows XP (KB2661637)
    Security Update for Windows XP (KB2676562)
    Security Update for Windows XP (KB2685939)
    Security Update for Windows XP (KB2686509)
    Security Update for Windows XP (KB2691442)
    Security Update for Windows XP (KB2695962)
    Security Update for Windows XP (KB2698365)
    Security Update for Windows XP (KB2705219)
    Security Update for Windows XP (KB2707511)
    Security Update for Windows XP (KB2709162)
    Security Update for Windows XP (KB2712808)
    Security Update for Windows XP (KB2719985)
    Security Update for Windows XP (KB2723135)
    Security Update for Windows XP (KB2724197)
    Security Update for Windows XP (KB2727528)
    Security Update for Windows XP (KB2731847)
    Security Update for Windows XP (KB2753842-v2)
    Security Update for Windows XP (KB2757638)
    Security Update for Windows XP (KB2758857)
    Security Update for Windows XP (KB2770660)
    Security Update for Windows XP (KB2778344)
    Security Update for Windows XP (KB2780091)
    Security Update for Windows XP (KB2799494)
    Security Update for Windows XP (KB2802968)
    Security Update for Windows XP (KB2807986)
    Security Update for Windows XP (KB2808735)
    Security Update for Windows XP (KB2813170)
    Security Update for Windows XP (KB2813345)
    Security Update for Windows XP (KB2820197)
    Security Update for Windows XP (KB2820917)
    Security Update for Windows XP (KB2829361)
    Security Update for Windows XP (KB2834886)
    Security Update for Windows XP (KB2839229)
    Security Update for Windows XP (KB2845187)
    Security Update for Windows XP (KB2847311)
    Security Update for Windows XP (KB2849470)
    Security Update for Windows XP (KB2850851)
    Security Update for Windows XP (KB2850869)
    Security Update for Windows XP (KB2859537)
    Security Update for Windows XP (KB2862152)
    Security Update for Windows XP (KB2862330)
    Security Update for Windows XP (KB2862335)
    Security Update for Windows XP (KB2864063)
    Security Update for Windows XP (KB2868038)
    Security Update for Windows XP (KB2868626)
    Security Update for Windows XP (KB2876217)
    Security Update for Windows XP (KB2876315)
    Security Update for Windows XP (KB2876331)
    Security Update for Windows XP (KB2883150)
    Security Update for Windows XP (KB2900986)
    Security Update for Windows XP (KB923561)
    Security Update for Windows XP (KB938464-v2)
    Security Update for Windows XP (KB952004)
    Security Update for Windows XP (KB954600)
    Security Update for Windows XP (KB956572)
    Security Update for Windows XP (KB956744)
    Security Update for Windows XP (KB956802)
    Security Update for Windows XP (KB956844)
    Security Update for Windows XP (KB958687)
    Security Update for Windows XP (KB958690)
    Security Update for Windows XP (KB958869)
    Security Update for Windows XP (KB959426)
    Security Update for Windows XP (KB960225)
    Security Update for Windows XP (KB960715)
    Security Update for Windows XP (KB960803)
    Security Update for Windows XP (KB960859)
    Security Update for Windows XP (KB961371)
    Security Update for Windows XP (KB961373)
    Security Update for Windows XP (KB961501)
    Security Update for Windows XP (KB968537)
    Security Update for Windows XP (KB969059)
    Security Update for Windows XP (KB969898)
    Security Update for Windows XP (KB969947)
    Security Update for Windows XP (KB970238)
    Security Update for Windows XP (KB970430)
    Security Update for Windows XP (KB971468)
    Security Update for Windows XP (KB971486)
    Security Update for Windows XP (KB971557)
    Security Update for Windows XP (KB971633)
    Security Update for Windows XP (KB971657)
    Security Update for Windows XP (KB971961)
    Security Update for Windows XP (KB972270)
    Security Update for Windows XP (KB973346)
    Security Update for Windows XP (KB973354)
    Security Update for Windows XP (KB973507)
    Security Update for Windows XP (KB973525)
    Security Update for Windows XP (KB973869)
    Security Update for Windows XP (KB973904)
    Security Update for Windows XP (KB974112)
    Security Update for Windows XP (KB974318)
    Security Update for Windows XP (KB974392)
    Security Update for Windows XP (KB974571)
    Security Update for Windows XP (KB975025)
    Security Update for Windows XP (KB975467)
    Security Update for Windows XP (KB975560)
    Security Update for Windows XP (KB975561)
    Security Update for Windows XP (KB975562)
    Security Update for Windows XP (KB975713)
    Security Update for Windows XP (KB977165)
    Security Update for Windows XP (KB977816)
    Security Update for Windows XP (KB977914)
    Security Update for Windows XP (KB978037)
    Security Update for Windows XP (KB978251)
    Security Update for Windows XP (KB978262)
    Security Update for Windows XP (KB978338)
    Security Update for Windows XP (KB978542)
    Security Update for Windows XP (KB978601)
    Security Update for Windows XP (KB978706)
    Security Update for Windows XP (KB979309)
    Security Update for Windows XP (KB979482)
    Security Update for Windows XP (KB979559)
    Security Update for Windows XP (KB979683)
    Security Update for Windows XP (KB979687)
    Security Update for Windows XP (KB980195)
    Security Update for Windows XP (KB980218)
    Security Update for Windows XP (KB980232)
    Security Update for Windows XP (KB980436)
    Security Update for Windows XP (KB981322)
    Security Update for Windows XP (KB981852)
    Security Update for Windows XP (KB981957)
    Security Update for Windows XP (KB981997)
    Security Update for Windows XP (KB982132)
    Security Update for Windows XP (KB982214)
    Security Update for Windows XP (KB982665)
    Security Update for Windows XP (KB982802)
    Segoe UI
    Symantec KB-DocID:2003093015493306
    TOSHIBA Accessibility
    TOSHIBA Assist
    TOSHIBA ConfigFree
    TOSHIBA Fn-esse
    TOSHIBA Hardware Setup
    TOSHIBA Hotkey Utility
    TOSHIBA PC Diagnostic Tool
    TOSHIBA Power Saver
    TOSHIBA Software Modem
    TOSHIBA Speech System Applications
    TOSHIBA Speech System SR Engine(U.S.) Version1.0
    TOSHIBA Speech System TTS Engine(U.S.) Version1.0
    TOSHIBA Supervisor Password
    Toshiba Tbiosdrv Driver
    TOSHIBA Virtual Sound
    TOSHIBA Zooming Utility
    Touch and Launch
    TouchPad On/Off Utility
    Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
    Update for Windows Internet Explorer 7 (KB976749)
    Update for Windows Internet Explorer 8 (KB975364)
    Update for Windows Internet Explorer 8 (KB976662)
    Update for Windows Internet Explorer 8 (KB980182)
    Update for Windows XP (KB2141007)
    Update for Windows XP (KB2345886)
    Update for Windows XP (KB2467659)
    Update for Windows XP (KB2541763)
    Update for Windows XP (KB2607712)
    Update for Windows XP (KB2616676)
    Update for Windows XP (KB2641690)
    Update for Windows XP (KB2661254-v2)
    Update for Windows XP (KB2718704)
    Update for Windows XP (KB2736233)
    Update for Windows XP (KB2749655)
    Update for Windows XP (KB2863058)
    Update for Windows XP (KB955759)
    Update for Windows XP (KB955839)
    Update for Windows XP (KB961503)
    Update for Windows XP (KB967715)
    Update for Windows XP (KB968389)
    Update for Windows XP (KB971029)
    Update for Windows XP (KB971737)
    Update for Windows XP (KB973687)
    Update for Windows XP (KB973815)
    Windows Genuine Advantage v1.3.0254.0
    Windows Internet Explorer 8
    Windows Live Call
    Windows Live Communications Platform
    Windows Live Essentials
    Windows Live Essentials
    Windows Live Mail
    Windows Media Format 11 runtime
    Windows Media Player 11
    Windows XP Service Pack 3
     
  2. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

    Joined:
    Jan 9, 2005
    Messages:
    18,544
    Hi, "RAM: 446 Mb" would be one of the reasons.
    Take away the 64 Mb needed for the Graphics Card and not much left to run Xp.
    You need to install more Ram.
    ======
    Post the main page of the Hjt log.
    ======
    Download Security Check by screen317 from.
    http://screen317.spywareinfoforum.org/
    Or
    http://www.bleepingcomputer.com/download/securitycheck/

    Save it to your Desktop.
    Double click the install icon.
    If using Vista or Win 7 - right click the icon - run as Administrator
    A command Prompt window will open.
    Let it scan the Pc - press any key when asked.
    It should now open in Notepad.
    Copy and Paste the result of the scan in the reply box below.

    The saved log will be called checkup.txt.
     
  3. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    78,617
    First Name:
    Frank
    Between the slow single-core Intel Celeron M 1.60 GHz processor and 512 MB of RAM(448 MB usable) that's in that Toshiba laptop, it's going to have the speed and performance of a turtle.

    You need to add at least another 512 MB of RAM, but preferably another 1.5 GB of RAM - if that laptop supports 2 GB or more of RAM.

    ---------------------------------------------------------

    I'm guessing the model name of that laptop is Satellite.

    What's the model name and complete model number?

    The model number will be 2 sets of characters separated by a dash.

    ---------------------------------------------------------
     
  4. shackymousa

    shackymousa Thread Starter

    Joined:
    Nov 29, 2013
    Messages:
    29
    Results of screen317's Security Check version 0.99.77
    Windows XP Service Pack 3 x86
    Internet Explorer 8
    ``````````````Antivirus/Firewall Check:``````````````
    Windows Firewall Enabled!
    `````````Anti-malware/Other Utilities Check:`````````
    Malwarebytes Anti-Malware version 1.75.0.1300
    CCleaner
    Java(TM) 6 Update 24
    Java(TM) 6 Update 7
    Java version out of Date!
    Adobe Flash Player 10 Flash Player out of Date!
    Adobe Reader 7 Adobe Reader out of Date!
    Mozilla Firefox (3.6.8) Firefox out of Date!
    Google Chrome 31.0.1650.57
    ````````Process Check: objlist.exe by Laurent````````
    Malwarebytes Anti-Malware mbamservice.exe
    Malwarebytes Anti-Malware mbamgui.exe
    Malwarebytes' Anti-Malware mbamscheduler.exe
    `````````````````System Health check`````````````````
    Total Fragmentation on Drive C:: 5%
    ````````````````````End of Log``````````````````````
     
  5. shackymousa

    shackymousa Thread Starter

    Joined:
    Nov 29, 2013
    Messages:
    29
    LOL, yes a turtle is exactly how my Toshiba behaves!

    Does this look like a model number?
    76477-OEM-0011903-00111
     
  6. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

    Joined:
    Jan 9, 2005
    Messages:
    18,544
    The Tech Support Guy System Info Utility that you posted in post # 1 - says that you have The Shield Deluxe Antivirus installed.
    Is that correct?
    It is not seen in the screen317's Security Check.

    Post the main page of the Hjt log.
     
  7. shackymousa

    shackymousa Thread Starter

    Joined:
    Nov 29, 2013
    Messages:
    29
    Hi,
    I see the Shield on my desktop as an icon exe file. It isn't installed as far as I know.
     
  8. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

    Joined:
    Jan 9, 2005
    Messages:
    18,544
    It is also not listed in the uninstall log from the Hjt log.
    You do not have an anti-virus program installed and are open to infection or are infected.

    Download either Avast [Free version] anti-virus program.
    http://www.avast.com/en-gb/index
    Or
    Microsoft Security Essentials.
    http://windows.microsoft.com/en-US/windows/products/security-essentials
    Only one Anti-Virus program is needed of course.

    Download as soon as possible - install - update and then run a Full scan your Pc.
    Let us know if it comes back clean.
    ======
    Once that is done - post the main log file from the Hjt log.
     
  9. shackymousa

    shackymousa Thread Starter

    Joined:
    Nov 29, 2013
    Messages:
    29
    Well sh#t. No virus protection! My Windows security center was telling me Virus Protection was on. And that Windows found "more than one antivirus program on this computer running up to date scaning.."! ???????

    Downloaded Microsoft Security Essentials and it is scanning my laptop as I write this on my iphone.
     
  10. shackymousa

    shackymousa Thread Starter

    Joined:
    Nov 29, 2013
    Messages:
    29


    Hi,
    Microsoft Essentials scan came back clean.

    This is the log file from Hjt, I think...

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 6:07:28 PM, on 11/30/2013
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v8.00 (8.00.6001.18702)
    Boot mode: Normal
    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\ACS.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
    C:\WINDOWS\system32\cisvc.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Java\jre6\bin\jqs.exe
    C:\Program Files\Common Files\Java\Java Update\jusched.exe
    C:\WINDOWS\system32\ZoomingHook.exe
    C:\Program Files\Toshiba\Tvs\TvsTray.exe
    C:\Program Files\TOSHIBA\TouchPad\TPTray.exe
    C:\Program Files\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe
    C:\Program Files\TOSHIBA\Touch and Launch\PadExe.exe
    C:\Program Files\ltmoh\Ltmoh.exe
    C:\Program Files\TOSHIBA\E-KEY\CeEKey.exe
    C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
    C:\Program Files\Apoint2K\Apoint.exe
    C:\WINDOWS\AGRSMMSG.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Windows Media Player\WMPNSCFG.exe
    C:\WINDOWS\system32\TPSBattM.exe
    C:\Program Files\Robomagic\AutoReply\AutoRply.exe
    C:\Program Files\Robomagic\AutoReply\AutoRply.exe
    C:\Program Files\Apoint2K\Apntex.exe
    C:\WINDOWS\System32\snmp.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\wuauclt.exe
    C:\WINDOWS\system32\cidaemon.exe
    c:\Program Files\Microsoft Security Client\MsMpEng.exe
    C:\Program Files\Microsoft Security Client\msseces.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\WINDOWS\System32\msiexec.exe
    C:\WINDOWS\system32\msiexec.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = https://www.google.ca/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    O2 - BHO: ALOT Toolbar - {5AA2BA46-9913-4dc7-9620-69AB0FA17AE7} - C:\Program Files\alot\bin\alot.dll
    O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
    O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.2.4204.1700\swg.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    O3 - Toolbar: ALOT Toolbar - {5AA2BA46-9913-4dc7-9620-69AB0FA17AE7} - C:\Program Files\alot\bin\alot.dll
    O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
    O4 - HKLM\..\Run: [ZoomingHook] ZoomingHook.exe
    O4 - HKLM\..\Run: [Tvs] C:\Program Files\Toshiba\Tvs\TvsTray.exe
    O4 - HKLM\..\Run: [TPSMain] TPSMain.exe
    O4 - HKLM\..\Run: [TPNF] C:\Program Files\TOSHIBA\TouchPad\TPTray.exe
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [SVPWUTIL] C:\Program Files\Toshiba\Windows Utilities\SVPWUTIL.exe SVPwUTIL
    O4 - HKLM\..\Run: [SmoothView] C:\Program Files\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe
    O4 - HKLM\..\Run: [REGSHAVE] C:\Program Files\REGSHAVE\REGSHAVE.EXE /AUTORUN
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
    O4 - HKLM\..\Run: [PadTouch] C:\Program Files\TOSHIBA\Touch and Launch\PadExe.exe
    O4 - HKLM\..\Run: [LtMoh] C:\\Program Files\\ltmoh\\Ltmoh.exe
    O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
    O4 - HKLM\..\Run: [HWSetup] C:\Program Files\TOSHIBA\TOSHIBA Applet\HWSetup.exe hwSetUP
    O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
    O4 - HKLM\..\Run: [CeEKEY] C:\Program Files\TOSHIBA\E-KEY\CeEKey.exe
    O4 - HKLM\..\Run: [ATIPTA] "C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe"
    O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint2K\Apoint.exe
    O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
    O4 - HKLM\..\Run: [MSC] "c:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
    O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
    O4 - Startup: AutoRply.lnk = C:\Program Files\Robomagic\AutoReply\AutoRply.exe
    O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
    O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
    O23 - Service: Atheros Configuration Service (ACS) - Unknown owner - C:\WINDOWS\system32\ACS.exe
    O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
    O23 - Service: ConfigFree Service (CFSvcs) - TOSHIBA CORPORATION - C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
    O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
    O23 - Service: SmartGenie (LxrSGe10s) - Unknown owner - C:\WINDOWS\SYSTEM32\LxrSge10s.exe
    O23 - Service: RoxMediaDB12 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\12.0\SharedCOM\RoxMediaDB12.exe
    --
    End of file - 7856 bytes
     
  11. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    78,617
    First Name:
    Frank
    The model number is 2 sets of characters with a dash in the middle.

    Example: L505-ES5034

    There should also be a part/product number on it.

    Example: PSLU6U-00N001

    --------------------------------------------------------
     
  12. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

    Joined:
    Jan 9, 2005
    Messages:
    18,544
    Download AdwCleaner to your desktop.
    Click on the Download Now button and save it to your desktop.

    NOTE: If using Internet Explorer and you get an alert that stops the program downloading click on Tools > Smartscreen Filter > Turn off Smartscreen Filter then click on OK in the box that opens. Then click on the link again.

    Close any browsers that may be open - double click on the ADWCleaner icon on your desktop

    Click on the Scan button.
    Let it scan your Pc - when that is done click on the Clean button.
    Allow it to clean and reboot your Pc.
    The report will appear on your desktop - Copy and Paste it into your next post.
    ======
    ======
    Hjt log is old - HijackThis v2.0.2
    Download this version - post the Main log file.
    http://www.bleepingcomputer.com/download/hijackthis/
     
  13. shackymousa

    shackymousa Thread Starter

    Joined:
    Nov 29, 2013
    Messages:
    29
    # AdwCleaner v3.013 - Report created 30/11/2013 at 19:00:19
    # Updated 24/11/2013 by Xplode
    # Operating System : Microsoft Windows XP Service Pack 3 (32 bits)
    # Username : Cathy - YOUR-D325C4BA28
    # Running from : C:\Documents and Settings\Cathy\Local Settings\Temporary Internet Files\Content.IE5\NBAT1TMN\AdwCleaner[1].exe
    # Option : Clean
    ***** [ Services ] *****

    ***** [ Files / Folders ] *****
    Folder Deleted : C:\Documents and Settings\All Users\Application Data\Babylon
    Folder Deleted : C:\Documents and Settings\All Users\Application Data\Trymedia
    Folder Deleted : C:\Program Files\iWin
    Folder Deleted : C:\Program Files\Trymedia
    Folder Deleted : C:\Documents and Settings\Cathy\Local Settings\Application Data\Babylon
    Folder Deleted : C:\Documents and Settings\Cathy\Application Data\Babylon
    Folder Deleted : C:\Documents and Settings\Cathy\Application Data\Mozilla\Firefox\Profiles\kjafhhgo.default\Extensions\{635abd67-4fe9-1b23-4f01-e679fa7484c1}
    Folder Deleted : C:\Documents and Settings\Cathy\Application Data\Mozilla\Firefox\Profiles\kjafhhgo.default\Extensions\[email protected]
    File Deleted : C:\Program Files\Mozilla Firefox\searchplugins\Babylon.xml
    File Deleted : C:\Documents and Settings\Cathy\Application Data\Mozilla\Firefox\Profiles\kjafhhgo.default\searchplugins\MyStart Search.xml
    File Deleted : C:\Documents and Settings\Cathy\Application Data\Mozilla\Firefox\Profiles\kjafhhgo.default\user.js
    ***** [ Shortcuts ] *****

    ***** [ Registry ] *****
    Key Deleted : HKLM\SOFTWARE\Classes\AppID\escort.DLL
    Key Deleted : HKLM\SOFTWARE\Classes\bbylntlbr.bbylntlbrHlpr
    Key Deleted : HKLM\SOFTWARE\Classes\bbylntlbr.bbylntlbrHlpr.1
    Key Deleted : HKLM\SOFTWARE\Classes\Prod.cap
    Key Deleted : HKLM\SOFTWARE\Classes\protector_dll.protectorbho
    Key Deleted : HKLM\SOFTWARE\Classes\protector_dll.protectorbho.1
    Key Deleted : HKLM\SOFTWARE\Classes\AppID\{09C554C3-109B-483C-A06B-F14172F1A947}
    Key Deleted : HKLM\SOFTWARE\Classes\AppID\{BDB69379-802F-4EAF-B541-F8DE92DD98DB}
    Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
    Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{5AA2BA46-9913-4DC7-9620-69AB0FA17AE7}
    Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
    Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{5AA2BA46-9913-4DC7-9620-69AB0FA17AE7}
    Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{2EECD738-5844-4A99-B4B6-146BF802613B}
    Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{5AA2BA46-9913-4DC7-9620-69AB0FA17AE7}
    Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{98889811-442D-49DD-99D7-DC866BE87DBC}
    Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
    Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{2EECD738-5844-4A99-B4B6-146BF802613B}
    Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{5AA2BA46-9913-4DC7-9620-69AB0FA17AE7}
    Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{98889811-442D-49DD-99D7-DC866BE87DBC}
    Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
    Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{0ECDF796-C2DC-4D79-A620-CCE0C0A66CC9}
    Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{8B63A8D6-BBED-4341-8867-790E5F524C96}
    Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{5AA2BA46-9913-4DC7-9620-69AB0FA17AE7}]
    Value Deleted : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{EF99BD32-C1FB-11D2-892F-0090271D4F88}]
    Key Deleted : HKCU\Software\alot
    Key Deleted : HKCU\Software\ImInstaller
    Key Deleted : HKCU\Software\YahooPartnerToolbar
    Key Deleted : HKLM\Software\Babylon
    Key Deleted : HKLM\Software\ImInstaller
    Key Deleted : HKLM\Software\TENCENT
    Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\alotToolbar
    Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\App Management\ARPCache\alotToolbar
    Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\0FF2AEFF45EEA0A48A4B33C1973B6094
    Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\305B09CE8C53A214DB58887F62F25536
    ***** [ Browsers ] *****
    -\\ Internet Explorer v8.0.6001.18702
    Setting Restored : HKLM\SOFTWARE\Microsoft\Internet Explorer\AboutURls [Tabs]
    -\\ Mozilla Firefox v3.6.8 (en-US)
    [ File : C:\Documents and Settings\Cathy\Application Data\Mozilla\Firefox\Profiles\kjafhhgo.default\prefs.js ]
    Line Deleted : user_pref("browser.babylon.HPOnNewTab", "isearch.babylon.com");
    Line Deleted : user_pref("browser.search.defaultenginename", "Search the web (Babylon)");
    Line Deleted : user_pref("browser.search.order.1", "Search the web (Babylon)");
    Line Deleted : user_pref("browser.startup.homepage", "hxxp://isearch.babylon.com/?babsrc=HP_ss&mntrId=2e9bced50000000000000011f5b987f2");
    Line Deleted : user_pref("extensions.BabylonToolbar.admin", false);
    Line Deleted : user_pref("extensions.BabylonToolbar.aflt", "babsst");
    Line Deleted : user_pref("extensions.BabylonToolbar.babExt", "");
    Line Deleted : user_pref("extensions.BabylonToolbar.babTrack", "affID=110141");
    Line Deleted : user_pref("extensions.BabylonToolbar.bbDpng", 28);
    Line Deleted : user_pref("extensions.BabylonToolbar.dfltLng", "en");
    Line Deleted : user_pref("extensions.BabylonToolbar.dfltSrch", true);
    Line Deleted : user_pref("extensions.BabylonToolbar.hmpg", true);
    Line Deleted : user_pref("extensions.BabylonToolbar.id", "2e9bced50000000000000011f5b987f2");
    Line Deleted : user_pref("extensions.BabylonToolbar.instlDay", "15426");
    Line Deleted : user_pref("extensions.BabylonToolbar.instlRef", "sst");
    Line Deleted : user_pref("extensions.BabylonToolbar.keyWordUrl", "hxxp://isearch.babylon.com/?babsrc=adbartrp&babsrc=SP_ss&mntrId=2e9bced50000000000000011f5b987f2&q=");
    Line Deleted : user_pref("extensions.BabylonToolbar.lastDP", 28);
    Line Deleted : user_pref("extensions.BabylonToolbar.lastVrsnTs", "1.5.3.1710:48:48");
    Line Deleted : user_pref("extensions.BabylonToolbar.mntrFFxVrsn", "3.6");
    Line Deleted : user_pref("extensions.BabylonToolbar.newTab", true);
    Line Deleted : user_pref("extensions.BabylonToolbar.newTabUrl", "hxxp://search.babylon.com/?babsrc=NT_bb");
    Line Deleted : user_pref("extensions.BabylonToolbar.noFFXTlbr", false);
    Line Deleted : user_pref("extensions.BabylonToolbar.prdct", "BabylonToolbar");
    Line Deleted : user_pref("extensions.BabylonToolbar.propectorlck", 124248290);
    Line Deleted : user_pref("extensions.BabylonToolbar.prtkDS", 1);
    Line Deleted : user_pref("extensions.BabylonToolbar.prtkHmpg", 1);
    Line Deleted : user_pref("extensions.BabylonToolbar.prtnrId", "babylon");
    Line Deleted : user_pref("extensions.BabylonToolbar.ptch_0717", true);
    Line Deleted : user_pref("extensions.BabylonToolbar.smplGrp", "azb");
    Line Deleted : user_pref("extensions.BabylonToolbar.srcExt", "ss");
    Line Deleted : user_pref("extensions.BabylonToolbar.tlbrId", "base");
    Line Deleted : user_pref("extensions.BabylonToolbar.vrsn", "1.5.3.17");
    Line Deleted : user_pref("extensions.BabylonToolbar.vrsnTs", "1.5.3.1710:48:48");
    Line Deleted : user_pref("extensions.BabylonToolbar.vrsni", "1.5.3.17");
    Line Deleted : user_pref("extensions.BabylonToolbar_i.aflt", "babsst");
    Line Deleted : user_pref("extensions.BabylonToolbar_i.babExt", "");
    Line Deleted : user_pref("extensions.BabylonToolbar_i.babTrack", "affID=110141");
    Line Deleted : user_pref("extensions.BabylonToolbar_i.hardId", "2e9bced50000000000000011f5b987f2");
    Line Deleted : user_pref("extensions.BabylonToolbar_i.id", "2e9bced50000000000000011f5b987f2");
    Line Deleted : user_pref("extensions.BabylonToolbar_i.instlDay", "15426");
    Line Deleted : user_pref("extensions.BabylonToolbar_i.instlRef", "sst");
    Line Deleted : user_pref("extensions.BabylonToolbar_i.newTab", false);
    Line Deleted : user_pref("extensions.BabylonToolbar_i.ovrDmn", "isearch.babylon.com");
    Line Deleted : user_pref("extensions.BabylonToolbar_i.prdct", "BabylonToolbar");
    Line Deleted : user_pref("extensions.BabylonToolbar_i.prtnrId", "babylon");
    Line Deleted : user_pref("extensions.BabylonToolbar_i.smplGrp", "none");
    Line Deleted : user_pref("extensions.BabylonToolbar_i.srcExt", "ss");
    Line Deleted : user_pref("extensions.BabylonToolbar_i.tlbrId", "base");
    Line Deleted : user_pref("extensions.BabylonToolbar_i.vrsn", "1.5.3.17");
    Line Deleted : user_pref("extensions.BabylonToolbar_i.vrsnTs", "1.5.3.1710:48:48");
    Line Deleted : user_pref("extensions.BabylonToolbar_i.vrsni", "1.5.3.17");
    Line Deleted : user_pref("extensions.enabledItems", "{CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA}:6.0.20,{CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA}:6.0.24,[email protected]:1.2.0,{972ce4c6-7e08-4474-a285-3208198ce6fd}:3.6.8[...]
    Line Deleted : user_pref("keyword.URL", "hxxp://isearch.babylon.com/?babsrc=adbartrp&babsrc=SP_ss&mntrId=2e9bced50000000000000011f5b987f2&q=");
    -\\ Google Chrome v31.0.1650.57
    [ File : C:\Documents and Settings\Cathy\Local Settings\Application Data\Google\Chrome\User Data\Default\preferences ]

    *************************
    AdwCleaner[R0].txt - [9387 octets] - [30/11/2013 18:54:54]
    AdwCleaner[S0].txt - [9436 octets] - [30/11/2013 19:00:19]
    ########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [9496 octets] ##########




    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 7:12:54 PM, on 11/30/2013
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v8.00 (8.00.6001.18702)
    Boot mode: Normal
    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\system32\svchost.exe
    c:\Program Files\Microsoft Security Client\MsMpEng.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\ACS.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
    C:\WINDOWS\system32\cisvc.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Java\jre6\bin\jqs.exe
    C:\WINDOWS\System32\snmp.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\wuauclt.exe
    C:\Program Files\Common Files\Java\Java Update\jusched.exe
    C:\WINDOWS\system32\ZoomingHook.exe
    C:\Program Files\Toshiba\Tvs\TvsTray.exe
    C:\Program Files\TOSHIBA\TouchPad\TPTray.exe
    C:\Program Files\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe
    C:\Program Files\TOSHIBA\Touch and Launch\PadExe.exe
    C:\Program Files\ltmoh\Ltmoh.exe
    C:\WINDOWS\system32\TPSBattM.exe
    C:\Program Files\TOSHIBA\E-KEY\CeEKey.exe
    C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
    C:\Program Files\Apoint2K\Apoint.exe
    C:\WINDOWS\AGRSMMSG.exe
    C:\Program Files\Microsoft Security Client\msseces.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Windows Media Player\WMPNSCFG.exe
    C:\Program Files\Apoint2K\Apntex.exe
    C:\Program Files\Robomagic\AutoReply\AutoRply.exe
    C:\Program Files\Robomagic\AutoReply\AutoRply.exe
    C:\WINDOWS\system32\NOTEPAD.EXE
    C:\WINDOWS\system32\wuauclt.exe
    C:\WINDOWS\system32\cidaemon.exe
    C:\Documents and Settings\Cathy\Local Settings\Temporary Internet Files\Content.IE5\ZHFVN80V\HijackThis[1].exe
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = https://www.google.ca/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
    O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.2.4204.1700\swg.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
    O4 - HKLM\..\Run: [ZoomingHook] ZoomingHook.exe
    O4 - HKLM\..\Run: [Tvs] C:\Program Files\Toshiba\Tvs\TvsTray.exe
    O4 - HKLM\..\Run: [TPSMain] TPSMain.exe
    O4 - HKLM\..\Run: [TPNF] C:\Program Files\TOSHIBA\TouchPad\TPTray.exe
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [SVPWUTIL] C:\Program Files\Toshiba\Windows Utilities\SVPWUTIL.exe SVPwUTIL
    O4 - HKLM\..\Run: [SmoothView] C:\Program Files\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe
    O4 - HKLM\..\Run: [REGSHAVE] C:\Program Files\REGSHAVE\REGSHAVE.EXE /AUTORUN
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
    O4 - HKLM\..\Run: [PadTouch] C:\Program Files\TOSHIBA\Touch and Launch\PadExe.exe
    O4 - HKLM\..\Run: [LtMoh] C:\\Program Files\\ltmoh\\Ltmoh.exe
    O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
    O4 - HKLM\..\Run: [HWSetup] C:\Program Files\TOSHIBA\TOSHIBA Applet\HWSetup.exe hwSetUP
    O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
    O4 - HKLM\..\Run: [CeEKEY] C:\Program Files\TOSHIBA\E-KEY\CeEKey.exe
    O4 - HKLM\..\Run: [ATIPTA] "C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe"
    O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint2K\Apoint.exe
    O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
    O4 - HKLM\..\Run: [MSC] "c:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
    O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
    O4 - Startup: AutoRply.lnk = C:\Program Files\Robomagic\AutoReply\AutoRply.exe
    O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
    O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
    O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
    O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
    O23 - Service: Atheros Configuration Service (ACS) - Unknown owner - C:\WINDOWS\system32\ACS.exe
    O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
    O23 - Service: ConfigFree Service (CFSvcs) - TOSHIBA CORPORATION - C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
    O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
    O23 - Service: SmartGenie (LxrSGe10s) - Unknown owner - C:\WINDOWS\SYSTEM32\LxrSge10s.exe
    O23 - Service: RoxMediaDB12 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\12.0\SharedCOM\RoxMediaDB12.exe
    --
    End of file - 7867 bytes
     
  14. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

    Joined:
    Jan 9, 2005
    Messages:
    18,544
    ADWCleaner needs to run until it comes back clean.
    Run again - Scan and then Clean - post the log file.
    ======
    Java version out of Date!
    Uninstall
    Java(TM) 6 Update 24 and Java(TM) 6 Update 7

    Download latest version.
    http://www.java.com/en/
    ======
    Adobe Flash Player 10 Flash Player out of Date!
    http://get.adobe.com/flashplayer/?no_redirect
    Untick the free McAfee scan before downloading Adobe
    -
    Adobe Reader out of Date!
    http://get.adobe.com/reader/
    Untick the free McAfee scan before downloading Adobe
     
  15. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

    Joined:
    Jan 9, 2005
    Messages:
    18,544
    Run MalwareBytes that you have installed.
    Update and then run a quick scan.
    Any infections or problems will be highlighted in red.
    After the scan is finished - Click - Show Results.
    Check that all entries are selected.
    Click - Remove Selected.
    You may be prompted to restart to finish the removal process.
    If Yes - restart your Pc.

    Start Malwarebytes again.
    Click on the Logs Tab.
    Highlight the scan log entry.
    Click - Open.
    The scan log will appear in Notepad.
    Copy and paste it in your next post.
    ======
    Download SuperAntiSpyware to your desktop.
    SuperAntiSpyware
    Download the Free version.
    Click on the install icon - allow it to update during the install process.
    Select the Quick Scan option.
    Click Scan your Computer.
    Any infections or problems will be highlighted in red.
    After the scan is finished.
    Click Continue.
    Check that everything is listed.
    Click Remove Threats.
    Click OK - then click Finish
    You may be prompted to restart to finish the removal process.
    If Yes - restart your Pc.

    Start SuperAntiSpyware again.
    Click View Scan Logs.
    Highlight the scan log entry.
    Click - View Selected Log.
    The scan log will appear in Notepad.
    Copy and paste in your next post.
     
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