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Solved: Toshiba Laptop w/ Vista cannot connect to internet, network drivers not worki

Discussion in 'Networking' started by Djohnson2, Oct 31, 2009.

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  1. Djohnson2

    Djohnson2 Thread Starter

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    I orginally started having internet issues three days ago. Both computers could not get online. I have now been able to get online with this laptop that has XP. The other laptop, Toshiba, does not recognize any IP addresses, and several of the network adapters show not working, only two appear to work. I did ipconfig and get media disconnected message.
    I read through several forums and attempted to remove the non working drivers, rebooted, but it still does not work. There are other instructions I have followed from Microsoft forums, with no solution at all. I am open to any assistance any one can provide to help resolve this.
    Also, starting today, my computer is acting up and suddenly shutting down, so I did a system repair. But I still cannot get online.
    I would like to fix it, if at all possible.
    I am desperately trying to be sure I have all my data transferred onto a USB hard drive in case it totally crashes. Is there a way to be sure all my files pictures, programs, etc... are safely on the USB hard drive without walking through them individually? I notice some are only the shortcut, so I have to go back through each and every one, I was wondering if there was a quicker way to do this?
    Also, I am wondering, since there appears to be a strong possibility I cannot get this fixed, if I bought the Windows 7 and put it on the computer, would it correct the drivers and allow it to work?
    I know there are alot of questions here, but I truly have been trying to resolve this for days, and nothing seems to correct the problem, so I am trying to at least save my personal files, pictures, etc...
    Any help is greatly appreciated.

    Thank in Advance!
     
  2. JohnWill

    JohnWill Retired Moderator

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    First off, if both of the computers suddenly couldn't get online, I wouldn't suspect something on an individual machine.


    Hold the Windows key and press R, then type devmgmt.msc

    Please respond to all the following steps.

    1. Under Network adapters, please tell me all the devices listed.
    2. Are there any devices under Network adapters that have a red x displayed?
    3. Also, are there any devices anywhere in the Device Manager display with yellow ? or ! displayed?



    Let's see this as well, and I'd like you to connect using a wired connection (cable) to the router.


    As far as transferring your files and data, most of it should be stored under My Documents, have you copied that all over to the USB drive? If the drive is big enough, you could consider an image backup using something like Acronis True Image, which would allow you to save everything on the disk.
     
  3. Djohnson2

    Djohnson2 Thread Starter

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    Thank you so much for your quick response!


    Question 1) Intel(r) PRO/Wireless 3945ABG Network Connection (This one shows working)
    Intel (R) PRO/Wireless 3945ABG Network Connection -Winpkfilter Miniport
    Microsoft ISATAP Adapter #3
    Realtek RTL8102E Family PCI-E Fast ethernet NIC (NDIS.6.0)(This shows working)
    Realtek RTL8102E Family PCI-E Fast ethernet NIC (NDIS 6.0) WinpkFilter Miniport
    WAN Miniport (IP) -WinpkFilter Miniport
    WAN Miniport (IPv6) -WinpkFilter Miniport
    Wan Miniport (Network Monitor) -WinpkFilter Miniport

    Question 2 and 3) The ones that show working are indicated above, the others have a yellow exclamation point.

    Can you explain how to do the "Image Backup"

    Thanks again, I am hooking that computer now directly to the router.

    This computer is XP and working fine.
     
  4. Djohnson2

    Djohnson2 Thread Starter

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    I have the router connected directly to the laptop but it is still not connecting. I also did an ipconfig and it is still reading media disconnected.
     
  5. Djohnson2

    Djohnson2 Thread Starter

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    So, can anyone help with what I can do next? All Network adapters are listed in the above post, total of eight, and two read out that they are working properly, The others have a yellow exclamation on them, none have red x's.
    When I start up on the computer, when I click to try to connect, it reads out that I am connected with limited or no connectivity and of course, I cannot connect. I try to disconnect that and try to connect to my secured connection and then I get a message that "The network adapter "wireless connection is not correctly configured to use the IP protocol.

    I checked out Acronis True Image mentioned above and most likely will purchase it.

    Does anyone know if I upgraded the Windows Vista to Windows 7, would it save my data and would it correct the driver issues I am having?

    Thanks in Advance!
     
  6. JohnWill

    JohnWill Retired Moderator

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    With the cable connection to the router, please do this.

    Hold the Windows key and press R, then type CMD to open a command prompt:

    In the command prompt window that opens, type type the following command:

    Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

    IPCONFIG /ALL

    Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
    Paste the results in a message here.

    If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.





    Upgrading to Windows 7 won't fix a broken installation, let's get Vista running.
     
  7. Djohnson2

    Djohnson2 Thread Starter

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    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.
    C:\Users\Owner>ipconfig /all
    Windows IP Configuration
    Host Name . . . . . . . . . . . . : Owner-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    Tunnel adapter Local Area Connection* 6:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.{A3EB1582-E3FC-46E7-B3FE-56D369801
    665}
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter Local Area Connection* 11:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 02-00-54-55-4E-01
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter Local Area Connection* 18:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter Local Area Connection* 19:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #5
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter Local Area Connection* 20:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #6
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    C:\Users\Owner>
     
  8. JohnWill

    JohnWill Retired Moderator

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    What is the WinpkFilter that I see there, that looks like a problem.

    For some reason, Windows network is unable to see any of the hardware, I suspect those entries have something to do with it.


    TCP/IP stack repair options for use with Vista or Windows 7.

    Start, All Programs\Accessories and right click on Command Prompt, select "Run as Administrator" to open a command prompt.

    In the command prompt window that opens, type type the following commands, each followed by the Enter key:

    Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

    Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log

    Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log

    Reboot the machine.



    Post another IPCONFIG /ALL
     
  9. Djohnson2

    Djohnson2 Thread Starter

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    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.
    C:\Users\Owner>ipconfig /all
    Windows IP Configuration
    Host Name . . . . . . . . . . . . : Owner-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    Tunnel adapter Local Area Connection* 6:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.{A3EB1582-E3FC-46E7-B3FE-56D369801
    665}
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter Local Area Connection* 11:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 02-00-54-55-4E-01
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter Local Area Connection* 18:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter Local Area Connection* 19:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #5
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter Local Area Connection* 20:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #6
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    C:\Users\Owner>
     
  10. Djohnson2

    Djohnson2 Thread Starter

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    Doesn't seem like much changed, and I did exactly what you said.
     
  11. Djohnson2

    Djohnson2 Thread Starter

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    In answer to your question about the Winpkfilter, I have no idea what they are, but there are two of them and the first part of their names are an exact match to another adapter, except the end part of the name.
    I don't know if that makes sense, I hope so.
     
  12. Djohnson2

    Djohnson2 Thread Starter

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    Nothing has changed after doing the three commands, what should I do now? I cannot get the computer online, wired or wireless.
     
  13. JohnWill

    JohnWill Retired Moderator

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    Boot in Safe Mode with Networking and post the results of an IPCONFIG /ALL there.

    Also, while in safe mode, please post a HijackThis 2.00.2 Log here.
     
  14. Djohnson2

    Djohnson2 Thread Starter

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    Here is the ipconfig /all from the safe mode w/ networking.


    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.
    C:\Users\Owner>ipconfig /all
    Windows IP Configuration
    Host Name . . . . . . . . . . . . : Owner-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    Tunnel adapter Local Area Connection* 6:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.{A3EB1582-E3FC-46E7-B3FE-56D369801
    665}
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter Local Area Connection* 11:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 02-00-54-55-4E-01
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter Local Area Connection* 18:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter Local Area Connection* 19:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #5
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter Local Area Connection* 20:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #6
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    C:\Users\Owner>

    I tried to connect with my router hooked up to laptop and it still would not let me on.
     
  15. Djohnson2

    Djohnson2 Thread Starter

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    I don't see any difference, even in safety mode w/ networking and it would not let me online at all. Is there a way I can download the Hijack this to a cd from this computer and put the cd in the other computer.
     
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