[Solved] Trojans, can't update antivirus, web browser hijacked

Our computer is having big problems. My hubby wanted to look after the problem himself, and it's escalated to the point where he can't update his antivirus program, we have several trojans and we can't stop Internet Explorer from loading the wrong home page. He worked with McAfee to try to fix the problem with a firewall and now I can't access the shared printer, his files. In short, everything is in a mess now.

We'd like to reinstall Windows XP and start from scratch with the proper security settings, a proper firewall setup, etc. to help prevent this from happening in the future. Is there anyone who would be willing to work with us on this project? We're also open to other suggestions ... we're not looking forward to re-installing all of the software, etc. that reinstalling Windows will entail.

We're willing to contribute $$$ to this Forum in exchange for the help.

 

We were able to get McAfee working again & updated and it's finding trojans like crazy. It also turns out that we have CoolWebSearch (and CWShredder didn't get rid of it). We have ByteVerify, JavaNoCheat and other assorted trojans. We need some help cleaning up this mess and setting up security to prevent this in the future.

 

Please do this:

First create a permanent folder somewhere like in My Documents and name it Hijack This.

Now Click here to download Hijack This. Download and save the file to the Hijack This folder you just created.

Click on Hijackthis.exe to launch the program.

Click the "Scan" button when the scan is finished the scan button will become "Save Log" click that and save the log.

The log should open in notepad. Click on "Edit > Select All" then click on "Edit > Copy" then Paste the log back here in a reply.

DO NOT have Hijack This fix anything yet. Most of what it finds will be harmless or even required. Someone here will be glad to advise you on what to fix.

 

As a result of the problems with the computer, my hubby created a 2nd profile. I did HiJackThis from the first, original profile ... Let me know if you need the log from the second, newer profile.

We fixed several trojans once we got McAfee up & running again -
StartPage-DU!
StartPage-DU
ByteVerify
Exploit-Codebase
MultiDropper-KU

We haven't restarted the computer since doing this.

Logfile of HijackThis v1.98.2
Scan saved at 1:20:23 PM, on 9/5/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
C:\WINDOWS\System\hppropty.exe
C:\WINDOWS\System32\hkcmd.exe
C:\WINDOWS\BCMSMMSG.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\Adobe\Acrobat 4.0\Distillr\AcroTray.exe
C:\Program Files\SpywareGuard\sgmain.exe
C:\Program Files\SpywareGuard\sgbhp.exe
C:\PROGRA~1\McAfee.com\Agent\mcagent.exe
c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
c:\progra~1\mcafee.com\vso\mcvsescn.exe
c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
c:\progra~1\mcafee.com\vso\mcvsftsn.exe
C:\unzipped\hijackthis\hijackthis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://smbusiness.dellnet.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = file://C:\DOCUME~1\MELTHO~1\LOCALS~1\Temp\sp.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:NavigationFailure
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,HomeOldSP = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Comcast High-Speed Internet
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
O4 - HKLM\..\Run: [qpmQ39W] blaconv.exe
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [mmtask] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HP LaserJet ToolBox] hppropty.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [Dsi] C:\WINDOWS\System32\dp-him.exe
O4 - HKLM\..\Run: [DNyA.exe] c:\documents and settings\mel thompson\local settings\temp\DNyA.exe
O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [VSOCheckTask] "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [VirusScan Online] "c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe"
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\McAfee.com\Agent\McUpdate.exe
O4 - HKLM\..\Run: [CleanUp] C:\PROGRA~1\McAfee.com\Shared\mcappins.exe /v=3 /cleanup
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Startup: SpywareGuard.lnk = C:\Program Files\SpywareGuard\sgmain.exe
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 4.0\Distillr\AcroTray.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra button: (no name) - {120E090D-9136-4b78-8258-F0B44B4BD2AC} - C:\WINDOWS\System32\ms.exe (file missing)
O9 - Extra 'Tools' menuitem: MaxSpeed - {120E090D-9136-4b78-8258-F0B44B4BD2AC} - C:\WINDOWS\System32\ms.exe (file missing)
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://bin.mcafee.com/molbin/shared/mcinsctl/en-us/4,0,0,84/mcinsctl.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061001/housecall.trendmicro.com/housecall/xscan53.cab
O16 - DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} (WScanCtl Class) - http://www3.ca.com/securityadvisor/virusinfo/webscan.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://bin.mcafee.com/molbin/shared/mcgdmgr/en-us/1,0,0,21/mcgdmgr.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsupp/activedata/SymAData.cab
O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - https://www-secure.symantec.com/techsupp/activedata/ActiveData.cab

 

We will need to see a log from the other profile as well, but let's do them one at a time. When we finish with this one we can proceed to the next.

Please do this:

Click here to download FindNFix.

Extract it (it should autoextract to C:\FindnFix when you double click it)

Go to the C:\FindnFix folder and doubleclick on !LOG!.BAT and let it run. It will generate a log.txt file. Copy and paste log.txt back here in your next reply.

 

Here is the FindNFix log file - is there a way I can insert the file, instead of pasting all of the text?



Sun 05 Sep 04 13:53:22

»»»»»»»»»»»»»»»»»»***LOG!***(*updated *9/1*)»»»»»»»»»»»»»»»»

*System:
Microsoft Windows XP Professional 5.1 Service Pack 1 (Build 2600)
*IE version:
6.0.2800.1106 SP1-Q330994-Q824145-Q837009-Q832894-Q831167-Q867801

The type of the file system is FAT32.


MS-DOS Version 5.00.500

*command.com test passed!

__________________________________
!!*Creating backups...!!

The operation completed successfully
13:53:21.96 Sun 09/05/2004
__________________________________

*Local time:
Sunday, September 05, 2004 (9/5/2004)
1:53 PM, Eastern Standard Time
*Uptime:
13:53:23 up 0 days, 5:42:11

*Path:
C:\FINDnFIX
----------------------------------------------------
»»Member of...: ("ADMIN" logon + group match required!)

User is a member of group D15VGC21\None.
User is a member of group \Everyone.
User is a member of group BUILTIN\Administrators.
User is a member of group BUILTIN\Users.
User is a member of group \LOCAL.
User is a member of group NT AUTHORITY\INTERACTIVE.
User is a member of group NT AUTHORITY\Authenticated Users.
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Group BUILTIN\Administrators matches list.
Group BUILTIN\Users matches list.

!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

User: [D15VGC21\Mel Thompson], is a member of:

BUILTIN\Administrators
\Everyone

Running in WORKSTATION MODE.

SystemDrive is C:
SystemRoot is C:\WINDOWS
Logon Domain is D15VGC21
Administrator's Name is Mel Thompson
Computer Name is D15VGC21
LOGON SERVER is \\D15VGC21

»»»»»»»»»»»»»»»»»»*** Note! ***»»»»»»»»»»»»»»»»
The list will produce a small database of files that will match certain criteria.
Ex: read only files, s/h files, last modified date. size, etc.
The filters provided and registry scan should match the
corresponding file(s) listed.
»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»
Unless the file match the entire criteria, it should not be pointed to remove
without attempting to confirm it's nature!
»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»
At times there could be several (legit) files flagged, and/or duplicate culprit file(s)!
If in doubt, always search the file(s) and properties according to criteria!

The file(s) found should be moved to \FINDnFIX\"junkxxx" Subfolder

______________________________________________________________________________
***YOU NEED TO DISABLE YOUR ACTIVE ANTI VIRUS PROTECTION TO AVOID CONFLICTS!***
______________________________________________________________________________

......Scanning for file(s)...
*Note! The list(s) may include legitimate files!
»»»*»»»*»»»*»»»*»»»*»»»*»»»*»»»*»»»*»»»

»»»»» (*1*) »»»»» .........
»»Read access error(s)...


»»»»» (*2*) »»»»»........

»»»»» (*3*) »»»»»........

C:\WINDOWS\SYSTEM32\
msxslab.dll Fri Jun 25 2004 8:14:38a ..SHR 0 0.00 K
bridge.dll Fri Jun 25 2004 8:14:38a ..SHR 0 0.00 K
jac.dll Fri Jun 25 2004 8:14:38a ..SHR 0 0.00 K
d2kpax.dll Fri Jun 25 2004 8:14:38a ..SHR 0 0.00 K

4 items found: 4 files (4 H/S), 0 directories.
Total of file sizes: 0 bytes 0.00 K

unknown/hidden files...

C:\WINDOWS\SYSTEM32\
msxslab.dll Fri Jun 25 2004 8:14:38a ..SHR 0 0.00 K
bridge.dll Fri Jun 25 2004 8:14:38a ..SHR 0 0.00 K
jac.dll Fri Jun 25 2004 8:14:38a ..SHR 0 0.00 K
d2kpax.dll Fri Jun 25 2004 8:14:38a ..SHR 0 0.00 K

4 items found: 4 files, 0 directories.
Total of file sizes: 0 bytes 0.00 K

»»»»» (*4*) »»»»».........
Sniffing..........
Power SNiF 1.34 - The Ultimate File Snifferdog. Created Mar 16 1992, 21:09:15.

Sniffed -> C:\WINDOWS\SYSTEM32\MSXSLAB.DLL
Sniffed -> C:\WINDOWS\SYSTEM32\BRIDGE.DLL
Sniffed -> C:\WINDOWS\SYSTEM32\JAC.DLL
Sniffed -> C:\WINDOWS\SYSTEM32\D2KPAX.DLL
SNiF 1.34 statistics

Matching files : 4 Amount in bytes : 0
Directories searched : 1 Commands executed : 0

Masks sniffed for: *.DLL

»»»»»(*5*)»»»»»

»»»»»(*6*)»»»»»

»»»*»»»*»»»*»»»*»»»*»»»*»»»*»»»*»»»*»»»
»»»»»Search by size...
*List of files and specs according to 'size' :
*Note: Not all files listed here are infected, but *may include* the
name and spces of the offending file...
___________________________________________________________________________
Path: C:\WINDOWS\SYSTEM32 Including: *.DLL


____________________________________________________________________________
*By size and date...


No matches found.

No matches found.

No matches found.

Power SNiF 1.34 - The Ultimate File Snifferdog. Created Mar 16 1992, 21:09:15.

SNiF 1.34 statistics

Matching files : 0 Amount in bytes : 0
Directories searched : 1 Commands executed : 0

Masks sniffed for: *.DLL
Power SNiF 1.34 - The Ultimate File Snifferdog. Created Mar 16 1992, 21:09:15.

SNiF 1.34 statistics

Matching files : 0 Amount in bytes : 0
Directories searched : 1 Commands executed : 0

Masks sniffed for: *.DLL
Power SNiF 1.34 - The Ultimate File Snifferdog. Created Mar 16 1992, 21:09:15.

SNiF 1.34 statistics

Matching files : 0 Amount in bytes : 0
Directories searched : 1 Commands executed : 0

Masks sniffed for: *.DLL

»»»*»»»*»»»*»»»*»»»*»»»*»»»*»»»*»»»*»»»


BHO search and other files...



No matches found.

No matches found.

--*sp.html in temp folder was NOT FOUND!--

*Filter keys search...
REGDMP: Unable to open key 'HKEY_LOCAL_MACHINE\SOFTWARE\Classes\PROTOCOLS\Filter\text/html' (2)

--(*text/html Subkey was NOT FOUND!)--

REGDMP: Unable to open key 'HKEY_LOCAL_MACHINE\SOFTWARE\Classes\PROTOCOLS\Filter\text/plain' (2)

--(*text/plain Subkey was NOT FOUND!)--

»»»*»»»*»»»*»»»*»»»*»»»*»»»*»»»*»»»*»»»
»»Size of Windows key:
(*Default-450 *No AppInit-398 *fake(infected)-448,504,512...)

Size of HKEY_LOCAL_MACHINE\software\microsoft\Windows NT\CurrentVersion\Windows: 398

»»Checking for AppInit_DLLs (empty) value...
________________________________
!"AppInit_DLLs"=""!

Value does not exist
________________________________

»»Comparing *saved* key with *original*...

REGDIFF 2.1 - Freeware written by Gerson Kurz (http://www.p-nand-q.com)

Comparing File #1 (Keys1\winkey.reg) with File #2 (HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows).

No differences found.

»»Dumping Values........
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\DeviceNotSelectedTimeout SZ 15
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\GDIProcessHandleQuota DWORD 00002710
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\Spooler SZ yes
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\swapdisk SZ
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\TransmissionRetryTimeout SZ 90
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\USERProcessHandleQuota DWORD 00002710

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows
DeviceNotSelectedTimeout = 15
GDIProcessHandleQuota = REG_DWORD 0x00002710
Spooler = yes
swapdisk =
TransmissionRetryTimeout = 90
USERProcessHandleQuota = REG_DWORD 0x00002710

»»Security settings for 'Windows' key:


RegDACL 5.1 - Permissions Manager for Registry keys for Windows NT 4 and above
Copyright (c) 1999-2001 Frank Heyne Software (http://www.heysoft.de)
This program is Freeware, use it on your own risk!

Access Control List for Registry key hklm\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows:
(ID-NI) ALLOW Read BUILTIN\Users
(ID-IO) ALLOW Read BUILTIN\Users
(ID-NI) ALLOW QWCEN-DS-- BUILTIN\Power Users
(ID-IO) ALLOW QWCEN-DS-- BUILTIN\Power Users
(ID-NI) ALLOW Full access BUILTIN\Administrators
(ID-IO) ALLOW Full access BUILTIN\Administrators
(ID-NI) ALLOW Full access NT AUTHORITY\SYSTEM
(ID-IO) ALLOW Full access NT AUTHORITY\SYSTEM
(ID-NI) ALLOW Full access D15VGC21\Mel 2
(ID-IO) ALLOW Full access CREATOR OWNER

Effective permissions for Registry key hklm\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows:
Read BUILTIN\Users
QWCEN-DS-- BUILTIN\Power Users
Full access BUILTIN\Administrators
Full access NT AUTHORITY\SYSTEM
Full access D15VGC21\Mel 2



»»Performing string scan....
00001150: $ ? K SXh0
00001190: K SXh0 K SXh0
000011D0: vk ~ DeviceNotSelectedTimeout 1 5
00001210: sHandl vk ' { GDIProcessHandleQuotaq~
00001250: 9 0 ce vk Spooler y e s vk
00001290: vk t_swapdisk ` vk
000012D0: P utTransmissionRetryTimeout vk '
00001310:USERProcessHandleQuota~ `
00001350:
00001390:
000013D0:
00001410:
00001450:
00001490:
000014D0: A J )
00001510: ( N ` ` ` ` \ D # ) J A
00001550: qJ' ^4 E,
00001590: C D X _* ]) ]) ]) ]) ]) ~P" [E, \4 pJ(
000015D0:

---------- WIN.TXT
--------------
--------------
$011F0: DeviceNotSelectedTimeout
$01238: GDIProcessHandleQuotaq
$012DE: utTransmissionRetryTimeout
$01310: USERProcessHandleQuota
--------------
--------------
No strings found.

--------------
--------------
REGEDIT4

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows]
"DeviceNotSelectedTimeout"="15"
"GDIProcessHandleQuota"=dword:00002710
"Spooler"="yes"
"swapdisk"=""
"TransmissionRetryTimeout"="90"
"USERProcessHandleQuota"=dword:00002710

.............
A handle was successfully obtained for the
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows key.
This key has 0 subkeys.
The AppInitDLLs value entry was NOT found!
-----------------------

»»»»»»Backups list...»»»»»»
13:55:55 up 0 days, 5:44:43
-----------------------
Sun 05 Sep 04 13:55:55


C:\FINDNFIX\
keyback.hiv Sun Sep 5 2004 1:53:22p A.... 8,192 8.00 K

1 item found: 1 file, 0 directories.
Total of file sizes: 8,192 bytes 8.00 K

C:\FINDNFIX\KEYS1\
winkey.reg Sun Sep 5 2004 1:53:24p A.... 268 0.26 K

1 item found: 1 file, 0 directories.
Total of file sizes: 268 bytes 0.26 K

*Temp backups...

"C:\Documents and Settings\Mel Thompson\Local Settings\Temp\Backs2\"
keyback2.hi_ Sep 5 2004 8192 "keyback2.hi_"
winkey2.re_ Sep 5 2004 268 "winkey2.re_"

2 items found: 2 files, 0 directories.
Total of file sizes: 8,460 bytes 8.26 K
-D---- JUNKXXX 00000000 13:53.24 05/09/2004
A----- STARTIT .BAT 00000060 13:53.24 05/09/2004

________________________________________________________________________________
***THE FIX IS NOT COMPATIBLE WITH EARLIER;UNPATCHED VERSIONS OF WIN2K'(SP3 and BELLOW)'
AND/OR LAX OF SECURITY UPDATES AND SERVICE PACKS FOR ALL PLATFORMS!
MINIMAL REQUIREMENTS INCLUDE:
_________XP HOME/PRO; SP1; IE6/SP1
_________2K/SP4; IE6/SP1
________________________________________________________________________________
»»»»»*** www10.brinkster.com/expl0iter/freeatlast/FNF/ ***»»»»»
-----END------
Sun 05 Sep 04 13:55:56


 

Click here to download CWShredder. Close all browser windows, click on the cwshredder.exe then click "Fix" (Not "Scan only") and let it do it's thing.

When it is finished restart your computer.



Go here and download Adaware SE.

Install the program and launch it.

First in the main window look in the bottom right corner and click on Check for updates now then click Connect and download the latest reference files.

From main window :Click Start then under Select a scan Mode tick Perform full system scan.

Next deselect Search for negligible risk entries.

Now to scan just click the Next button.

When the scan is finished mark everything for removal and get rid of it.(Right-click the window and choose select all from the drop down menu and click Next)

Restart your computer.

Come back here and post another Hijack This log and we'll get rid of what's left.

 

I couldn't update CWShredder, it wouldn't connect, so I just used the one that you said to download without updating it, then the updated Adaware SE (we were using just Adaware before) and here's the HJT log (I restarted between each program).

Logfile of HijackThis v1.98.2
Scan saved at 2:39:42 PM, on 9/5/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
C:\WINDOWS\system32\svchost.exe
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
C:\WINDOWS\System\hppropty.exe
C:\WINDOWS\System32\hkcmd.exe
C:\WINDOWS\BCMSMMSG.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
c:\progra~1\mcafee.com\vso\mcvsescn.exe
c:\program files\mcafee.com\agent\mcagent.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\Adobe\Acrobat 4.0\Distillr\AcroTray.exe
C:\Program Files\SpywareGuard\sgmain.exe
C:\Program Files\SpywareGuard\sgbhp.exe
c:\progra~1\mcafee.com\vso\mcvsftsn.exe
C:\unzipped\hijackthis\hijackthis.exe
C:\WINDOWS\System32\wuauclt.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://smbusiness.dellnet.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:NavigationFailure
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Comcast High-Speed Internet
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
O4 - HKLM\..\Run: [qpmQ39W] blaconv.exe
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [mmtask] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HP LaserJet ToolBox] hppropty.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [Dsi] C:\WINDOWS\System32\dp-him.exe
O4 - HKLM\..\Run: [DNyA.exe] c:\documents and settings\mel thompson\local settings\temp\DNyA.exe
O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [VSOCheckTask] "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [VirusScan Online] "c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe"
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\McAfee.com\Agent\McUpdate.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Startup: SpywareGuard.lnk = C:\Program Files\SpywareGuard\sgmain.exe
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 4.0\Distillr\AcroTray.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra button: (no name) - {120E090D-9136-4b78-8258-F0B44B4BD2AC} - C:\WINDOWS\System32\ms.exe (file missing)
O9 - Extra 'Tools' menuitem: MaxSpeed - {120E090D-9136-4b78-8258-F0B44B4BD2AC} - C:\WINDOWS\System32\ms.exe (file missing)
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://bin.mcafee.com/molbin/shared/mcinsctl/en-us/4,0,0,84/mcinsctl.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061001/housecall.trendmicro.com/housecall/xscan53.cab
O16 - DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} (WScanCtl Class) - http://www3.ca.com/securityadvisor/virusinfo/webscan.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://bin.mcafee.com/molbin/shared/mcgdmgr/en-us/1,0,0,21/mcgdmgr.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsupp/activedata/SymAData.cab
O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - https://www-secure.symantec.com/techsupp/activedata/ActiveData.cab

 

Run Hijack This again and put a check by these. Close ALL windows except HijackThis and click "Fix checked"

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:NavigationFailure

O4 - HKLM\..\Run: [qpmQ39W] blaconv.exe

O4 - HKLM\..\Run: [Dsi] C:\WINDOWS\System32\dp-him.exe

O4 - HKLM\..\Run: [DNyA.exe] c:\documents and settings\mel thompson\local settings\temp\DNyA.exe

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)

O9 - Extra button: (no name) - {120E090D-9136-4b78-8258-F0B44B4BD2AC} - C:\WINDOWS\System32\ms.exe (file missing)

O9 - Extra 'Tools' menuitem: MaxSpeed - {120E090D-9136-4b78-8258-F0B44B4BD2AC} - C:\WINDOWS\System32\ms.exe (file missing)

Restart to safe mode.

How to start your computer in safe mode

Because XP will not always show you hidden files and folders by default, Go to Start > Search and under "More advanced search options".
Make sure there is a check by "Search System Folders" and "Search hidden files and folders" and "Search system subfolders"

Next click on My Computer. Go to Tools > Folder Options. Click on the View tab and make sure that "Show hidden files and folders" is checked. Also uncheck "Hide protected operating system files" and "Hide extensions for known file types" . Now click "Apply to all folders"
Click "Apply" then "OK"

Now find and delete these files:

C:\WINDOWS\System32\dp-him.exe
blaconv.exe

Also in safe mode navigate to the C:\Windows\Temp folder. Open the Temp folder and go to Edit > Select All then Edit > Delete to delete the entire contents of the Temp folder.

Next navigate to the C:\Documents and Settings\mel thompson\Local Settings\Temp folder. Open the Temp folder and go to Edit > Select All then Edit > Delete to delete the entire contents of the Temp folder.

Finally go to Control Panel > Internet Options. On the General tab under "Temporary Internet Files" Click "Delete Files". Put a check by "Delete Offline Content" and click OK. Click on the Programs tab then click the "Reset Web Settings" button. Click Apply then OK.


Empty the Recycle Bin

 

I ran HJT and fixed what you told me to fix. Then I went to SAFE mode but it only showed two profiles - Administrator and our son's profile which he never uses since he is only here part time (hasn't touched it in months). Neither of my husband's profiles were listed. I went into both administrator & my son's profile, and the files you mentioned were not listed (and I can see system & hidden files). I even did a search for *.exe and it didn't come up there either.

What should I do now?

 

Post another HJT log.

 

Here is the latest HJT log ... sorry, I was away from the PC for a while.

Logfile of HijackThis v1.98.2
Scan saved at 5:44:00 PM, on 9/5/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
C:\WINDOWS\System\hppropty.exe
C:\WINDOWS\System32\hkcmd.exe
C:\WINDOWS\BCMSMMSG.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
c:\progra~1\mcafee.com\vso\mcvsescn.exe
c:\program files\mcafee.com\agent\mcagent.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\Adobe\Acrobat 4.0\Distillr\AcroTray.exe
C:\Program Files\SpywareGuard\sgmain.exe
C:\Program Files\SpywareGuard\sgbhp.exe
c:\progra~1\mcafee.com\vso\mcvsftsn.exe
C:\unzipped\hijackthis\hijackthis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://smbusiness.dellnet.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Comcast High-Speed Internet
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [mmtask] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HP LaserJet ToolBox] hppropty.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [VSOCheckTask] "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [VirusScan Online] "c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe"
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\McAfee.com\Agent\mcupdate.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Startup: SpywareGuard.lnk = C:\Program Files\SpywareGuard\sgmain.exe
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 4.0\Distillr\AcroTray.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://bin.mcafee.com/molbin/shared/mcinsctl/en-us/4,0,0,84/mcinsctl.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061001/housecall.trendmicro.com/housecall/xscan53.cab
O16 - DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} (WScanCtl Class) - http://www3.ca.com/securityadvisor/virusinfo/webscan.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://bin.mcafee.com/molbin/shared/mcgdmgr/en-us/1,0,0,21/mcgdmgr.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsupp/activedata/SymAData.cab
O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - https://www-secure.symantec.com/techsupp/activedata/ActiveData.cab

 

Clean!

 

Do we follow the same steps to clean the 2nd profile?

 

Yes. Go ahead and post a HJT log from the other profile.