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Solved: Trouble finding the Norton Removal Tool

Discussion in 'Windows 7' started by xico, Apr 10, 2010.

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  1. xico

    xico Thread Starter

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    I'm a newbie in 7. I downloaded the Norton Removal Tool which is supposed to be on my desktop. Couldn't find it, so I downloaded it again. Then I got the message the first one is running--although I have not run the setup yet. Can anyone tell me where I can find it? :D

    Any suggestions would be appreciated.

    Thanks,

    Xico
     
  2. advisory

    advisory

    Joined:
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    maybe you selected "run" instead of "save" when the downloader came up?

    if not, check your favorites > downloads
     
  3. xico

    xico Thread Starter

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    I did, but how do I stop it from running so I can do the setup?
     
  4. advisory

    advisory

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    control+alt+delete > windows task manager > stop the process
     
  5. Mumbodog

    Mumbodog

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    Or restart the PC.

    .
     
  6. advisory

    advisory

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    that, too.
     
  7. Mumbodog

    Mumbodog

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    Its amazing how many Windows issues can be solved by a simple restart of the PC....sometimes two...

    .
     
  8. xico

    xico Thread Starter

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    I restarted the computer--because an update had finished downloading, so it solved the problem temporarily. In the meantime I downloaded the Norton Removal Tool to my xp, and then copied it to a thumb drive. The tool on my xp opened up on its own; it still hasn't opened up on the 7. It's in the downloads folder, but it has yet to appear on the desktop as a running program. I'm thinking about using Revo Uninstaller to take out Norton. But I'll leave that for later.

    Thanks for the input! Muchas Gracias.

    xico
     
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