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Solved: Trying to get rid of last bits of deleted programmes.

Discussion in 'All Other Software' started by 1techgirl, Jan 18, 2006.

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  1. 1techgirl

    1techgirl Thread Starter

    Joined:
    Dec 10, 2004
    Messages:
    167
    Hi there,

    I recently uninstalled Norton Anti Virus, AOL and StumbleUpon programmes from my laptop. However, there are still some references left from these stubborn programmes that i found with Hijack This. I would like to know wether I get get rid of these completely, especially Norton, which I loathe!! I have hilighted various other processes which I would like to get rid of too, which I have listed below in red.

    Many thanks in advance,

    1techgirl

    O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
    O15 - Trusted Zone: *.stumbleupon.com


    O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
    O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj Class) - http://aolcc.aolsvc.aol.co.uk/computercheckup/qdiagcc.cab
    O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
    O23 - Service: AOL Spyware Protection Service (AOLService) - Unknown owner - C:\Program Files\Common Files\AOL\AOL Spyware Protection\\aolserv.exe (file missing)
    O23 - Service: Servicio Auto-Protect de Norton AntiVirus (navapsvc) - Unknown owner - C:\Program Files\Norton AntiVirus\navapsvc.exe (file missing)
    O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\System32\Ati2evxx.exe


    Here is the full LOG:

    Logfile of HijackThis v1.99.1
    Scan saved at 19:51:06, on 16/01/2006
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\System32\Ati2evxx.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\TGTSoft\StyleXP\StyleXPService.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\ATK0100\Hcontrol.exe
    C:\WINDOWS\SOUNDMAN.EXE
    C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
    C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
    C:\Program Files\ASUSTek\ASUSDVD\PDVDServ.exe
    C:\Program Files\Generic\USB Card Reader Driver v2.2\Disk_Monitor.exe
    C:\Program Files\Common Files\PCSuite\DataLayer\DataLayer.exe
    C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
    C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
    C:\PROGRA~1\COMMON~1\PCSuite\Services\SERVIC~1.EXE
    C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
    C:\WINDOWS\ATKKBService.exe
    C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
    C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
    C:\Program Files\ewido\security suite\ewidoctrl.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\ATK0100\ATKOSD.exe
    C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE
    C:\Program Files\HijackThis\HijackThis.exe


    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.asus.com.tw
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O2 - BHO: TGTSoft Explorer Toolbar Changer - {C333CF63-767F-4831-94AC-E683D962C63C} - (no file)
    O2 - BHO: Toolbar Helper - {D44BBB61-E17F-4AE6-A502-8D7E0B29E616} - C:\WINDOWS\system32\s1932.dll
    O4 - HKLM\..\Run: [Hcontrol] C:\WINDOWS\ATK0100\Hcontrol.exe
    O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
    O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
    O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
    O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\ASUSTek\ASUSDVD\PDVDServ.exe"
    O4 - HKLM\..\Run: [Disk Monitor] C:\Program Files\Generic\USB Card Reader Driver v2.2\Disk_Monitor.exe
    O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [DataLayer] C:\Program Files\Common Files\PCSuite\DataLayer\DataLayer.exe
    O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
    O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
    O4 - HKCU\..\Run: [STYLEXP] C:\Program Files\TGTSoft\StyleXP\StyleXP.exe -Hide
    O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O14 - IERESET.INF: START_PAGE_URL=http://www.asus.com.tw
    O15 - Trusted Zone: *.stumbleupon.com
    O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
    O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
    O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj Class) - http://aolcc.aolsvc.aol.co.uk/computercheckup/qdiagcc.cab
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.c...ls/en/x86/client/wuweb_site.cab?1101564288656
    O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1135230074562
    O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMessengerSetupDownloader.cab
    O17 - HKLM\System\CCS\Services\Tcpip\..\{1FC8FDAA-F505-436F-B30D-BAB72D9260E7}: NameServer = 62.151.2.8,62.151.8.100
    O17 - HKLM\System\CCS\Services\Tcpip\..\{56BB1A7D-85C9-4408-B189-C42382B8B086}: NameServer = 62.151.2.8,62.151.8.100
    O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
    O23 - Service: AOL Spyware Protection Service (AOLService) - Unknown owner - C:\Program Files\Common Files\AOL\AOL Spyware Protection\\aolserv.exe (file missing)
    O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\System32\Ati2evxx.exe
    O23 - Service: ATK Keyboard Service (ATKKeyboardService) - ASUSTeK COMPUTER INC. - C:\WINDOWS\ATKKBService.exe
    O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
    O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
    O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
    O23 - Service: Servicio Auto-Protect de Norton AntiVirus (navapsvc) - Unknown owner - C:\Program Files\Norton AntiVirus\navapsvc.exe (file missing)
    O23 - Service: StyleXPService - Unknown owner - C:\Program Files\TGTSoft\StyleXP\StyleXPService.exe
     
  2. John Burns

    John Burns

    Joined:
    Jul 29, 1999
    Messages:
    1,150
    Norton, I know from experience, has SPECIAL procedures for removal in their support site. You probably should check that out. I had a really difficult time getting rid of Norton.
     
  3. 1techgirl

    1techgirl Thread Starter

    Joined:
    Dec 10, 2004
    Messages:
    167
    Ok, thank you very much for your quick reply, I will check out their site.
     
  4. redoak

    redoak Gone but never forgotten

    Joined:
    Jun 24, 2004
    Messages:
    6,782
    I know from experience that once you have tried initially to remove Norton other than by their procedure, you are in big trouble. There is a "tool" that may help, if you can find it- removal info on the S/N site is very elusive. It did not help me. I can not provide technical assistance. Hopefully, a qualified person will come to your aid. {redoak}
     
  5. dick471

    dick471

    Joined:
    Oct 27, 2004
    Messages:
    191
    Get "Registry Finder" to erase anything left from Norton. Best $20.00 I ever spent!
     
  6. golferbob

    golferbob

    Joined:
    May 18, 2004
    Messages:
    3,896
  7. TOGG

    TOGG

    Joined:
    Apr 2, 2002
    Messages:
    5,863
    As already mentioned, I think a Registry cleaner would probably do what you need to remove leftovers of uninstalled programs. I got rid of NAV 2003 using Add/Remove and a registry cleaner and didn't have any problems afterwards.

    If you want to check out the Symantec tools, the version of the program is important . Up to and including 2003, you need this; http://service1.symantec.com/SUPPORT/nav.nsf/docid/2001092114452606 2004 onward ;http://service1.symantec.com/SUPPOR...sf&view=docid&dtype=&prod=&ver=&osv=&osv_lvl=

    In both cases there are some supplementary tools that may have to be used if you had one of the 'suites' like NIS or NSW.
     
  8. DCM1519

    DCM1519

    Joined:
    Mar 8, 2005
    Messages:
    1,141
    I took all Norton products off my computer three years ago after a similar problem. I will not use them again until they stop invading and taking over the computer.

    The Norton "tools" were of very little help and I had to manually delete 200-300 registry entries that were causing problems. I used "Regedit" and it worked but was very slow. Recently, I found a freeware registry editor that was excellent but I cannot remember the name and will not be back on my own computer until later in the week. If you have not solved the problem by then, I will post the name.

    If you run Easy Cleaner by ToniArts (freeware), it should help a lot but may not get all of them.

    RegSeeker is another freeware program that is very good but only delete the entries it finds and posts in Green Fonts. Don't delete any others unless you are sure that the program or file it refers to is actually gone. For example, if one of the red ones points to a Norton product, you should be able to get rid of that but do not delete any others that are in red fonts.

    If you have SystemSuite (by VCOM) or System Mechanic (by Iolo), their registry editors are good too but are not free unless you find one of the many very good rebates that they offer.

    You can solve the problem with freeware though.
     
  9. DCM1519

    DCM1519

    Joined:
    Mar 8, 2005
    Messages:
    1,141
    The name of that program is "Registrar Lite". It searches for words like "Norton" in your registry and then lists all of the entries containing the word you are searching. Regedit makes you find them one entry at a time and is much slower.
     
  10. 1techgirl

    1techgirl Thread Starter

    Joined:
    Dec 10, 2004
    Messages:
    167
    Thanks to all for your replies. After all I have decided not to mess with the registry, because basically I don't know what am doing.

    One trivial thing I really am missing with Norton is the ability to change the name of the recycle bin. I changed it to my ex-boyfriend's name, for a laugh, mainly because he ate all my leftovers, but I forgot to change it back before I uninstalled Norton. So now am stuck with my ex's name on my desktop!!!
     
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