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Solved: Twain Tracker window? And many more glitches! I'm so confused!

Discussion in 'Windows XP' started by Palacemanager, Jan 9, 2008.

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  1. Palacemanager

    Palacemanager Thread Starter

    Joined:
    Jan 9, 2008
    Messages:
    7
    I've had some serious issues that finally resulted in me buying a Maxtor lll external HD to back up by system and then restore my computer to original, which I did yesterday. Now I'm having trouble getting back to where I need to be. One error message that continually comes up is a "Twain Tracker window apdproxy.exe-unable to locate the component." Application failed to start because ijl15.dll was not found. This started after I installed my HP 900 printer. So I'm assuming that is what it's related to. I uninstalled it and tried reinstalling it again and it does the same thing.

    Also, There is an icon on my desktop that is an HP share to web upload folder that I want to remove and when I right click it to delete it my whole computer freezes up. This is what was happening before I restored it.

    I also want to organize my computer much more efficiently than it was before. I want to be selective as to how I put things back on to it from the back up external drive. As yet I haven't figured out just how to do that, or if I even can actually do that or if I just need to do that after I put it all back onto my computer.

    I purchased a "premium" service package - $450.00 from Comp USA just a year ago when I bought this computer. 30 days after I bought it, the store here in my city closed and now they are closing all of the stores nationwide. The tech support is from a 3rd party supplier and they are not interested in giving good help they just want me to reset my computer instead of trying to fix it! I wonder if other people have gotten screwed on this same deal?!
     
  2. steveie85

    steveie85

    Joined:
    Nov 15, 2007
    Messages:
    378
    My suggestion is be firm with the tech support company. Tell them the problem and tell them that you have already done what they have suggested and that it has not worked. If they insist that is the problem then tell whoever you have on the phone you would like to speak to there supervisor. Be firm and always use little words, they don't understand them big ones!!
     
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