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Solved: Two new MS Wireless Laser Mice with the same problem?

Discussion in 'Hardware' started by lightenrod, Apr 11, 2010.

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  1. lightenrod

    lightenrod Thread Starter

    Joined:
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    I have 3 computers (XP, Vista 32 bit, and a W7 64 bit). All have a Microsoft Wireless Laser 5000 Mouse and all work great.

    Recently I purchased 2 new Laser 5000's through Amazon. One for a gift and one spare. When I tried installing the gift mouse on an XP machine, it didn't work. The light on the adapter was on but the mouse cursor didn't move. It's like no software is installed. I brought it back home and tried it on one of my computers that has a Laser 5000 already on it and still nothing. Then I opened the new spare mouse and it has the same problem.

    I've uninstalled and installed the software several times. My old original Laser 5000 still works. I've tried drivers from the CD that came with it and also from the Microsoft Web site. I checked the batteries and they're good. I've pushed the reset buttons. Device Manager says the devices are working. My old original mouse will not work with either of the new adapters and neither of the new mice will work with my old original working adapter.

    The new mice were manufactured 3 months apart so I find it highly unlikely that it's a bad batch and 2 new mice with exactly the same problem is also highly unusual.

    I'm open to any suggestions. I've installed a lot of wireless mice and had no problems, but now, two at the same time makes me think I must be overlooking something.
     
  2. Elvandil

    Elvandil

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    Are they on the right channels? Press the button on the receiver, than the reset button on the mouse so it can detect the receiver's channel.
     
  3. lightenrod

    lightenrod Thread Starter

    Joined:
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    Elvandil, you've saved my butt yet again. I had not pushed the reset button on the receiver. Now they both work great. Thank you, thank you, thank you.
     
  4. Elvandil

    Elvandil

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    We all learn the hard way sometimes. Of course, it's very simple when you already know it. Just not when you don't. :D
     
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