Solved: Ultra Slow!

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PaulF91

Thread Starter
Joined
Jan 21, 2011
Messages
20
Hey guys sorry im quite new to the whole technical side of computers.

My computer used to be really fast but for some reason recently it has been going really... and i mean really slow, I havent changed anything or done anything with it really apart from play a few games...

Also everything i do it keeps doing the whole (NOT RESPONDING)...
Any ideas what it could be guys and girls any advise on how to solve this issue would be great help.

Thanks
Paul
 

Phantom010

Retired Trusted Advisor
Joined
Mar 9, 2009
Messages
34,796
Please click HERE to download and install HijackThis.

Run it and select Do a system scan and save a logfile from the Main Menu.

The log will be saved in Notepad. Copy and paste the log in your next post.

IMPORTANT: Do not fix anything
 

PaulF91

Thread Starter
Joined
Jan 21, 2011
Messages
20
Thanks Phantom heres the HJT

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 19:01:05, on 21/01/2011
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v8.00 (8.00.6001.18999)
Boot mode: Normal
Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Windows\RtHDVCpl.exe
C:\ACER\Preload\Autorun\DRV\Fiji Keyboard\ABoard.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\ACER\Preload\Autorun\DRV\Fiji Keyboard\AOSD.exe
C:\Windows\system32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\Macromed\Flash\FlashUtil10c.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Windows\system32\SearchFilterHost.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://homepage.packardbell.com/rdr.aspx?b=ACPW&l=0809&s=1&o=vb32&d=0509&m=imedia_b2218_uk
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.facebook.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://homepage.packardbell.com/rdr.aspx?b=ACPW&l=0809&s=1&o=vb32&d=0509&m=imedia_b2218_uk
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://homepage.packardbell.com/rdr.aspx?b=ACPW&l=0809&s=1&o=vb32&d=0509&m=imedia_b2218_uk
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local;localhost
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: (no name) - - (no file)
R3 - URLSearchHook: Runescape Toolbar - {a8864317-e18b-4292-99d9-e6e65ab905d3} - C:\Program Files\Runescape\tbRune.dll
F2 - REG:system.ini: UserInit=C:\Windows\system32\userinit.exe
O1 - Hosts: ::1 localhost
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Runescape Toolbar - {a8864317-e18b-4292-99d9-e6e65ab905d3} - C:\Program Files\Runescape\tbRune.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O3 - Toolbar: Runescape Toolbar - {a8864317-e18b-4292-99d9-e6e65ab905d3} - C:\Program Files\Runescape\tbRune.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
O4 - HKLM\..\Run: [FujiKeyboard] c:\Acer\Preload\Autorun\DRV\FUJI Keyboard\ABoard.exe
O4 - HKLM\..\Run: [FijiKeyboard] c:\Acer\Preload\Autorun\DRV\FIJI Keyboard\ABoard.exe
O4 - HKLM\..\Run: [Skytel] Skytel.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKCU\..\Run: [SmpcSys] C:\Program Files\PACKARD BELL\SetUpMyPC\SmpSys.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - Global Startup: Wireless Utility.lnk = C:\Program Files\EDIMAX\Common\RaUI.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: @C:\Program Files\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: @C:\Program Files\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O13 - Gopher Prefix:
O16 - DPF: {140E4DF8-9E14-4A34-9577-C77561ED7883} (SysInfo Class) - http://content.systemrequirementslab.com.s3.amazonaws.com/global/bin/srldetect_cyri_4.1.71.0.cab
O16 - DPF: {E6F480FC-BD44-4CBA-B74A-89AF7842937D} (SysInfo Class) - http://content.systemrequirementslab.com.s3.amazonaws.com/global/bin/srldetect_cyri_4.3.1.0.cab
O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Empowering Technology Service (ETService) - Unknown owner - C:\Program Files\Packard Bell\Packard Bell Recovery Management\Service\ETService.exe
O23 - Service: Generic Service for HID Keyboard Input Collections (GenericHidService) - Packard Bell Services - C:\Windows\SYSTEM32\HidService.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Nero BackItUp Scheduler 3 - Nero AG - C:\Program Files\Nero\Nero8\Nero BackItUp\NBService.exe
O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Nero\Lib\NMIndexingService.exe
O23 - Service: Norton Internet Security - Unknown owner - C:\Program Files\Norton Internet Security\Engine\16.0.0.125\ccSvcHst.exe (file missing)
O23 - Service: nProtect GameGuard Service (npggsvc) - Unknown owner - C:\Windows\system32\GameMon.des.exe (file missing)
O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe
O23 - Service: PLFlash DeviceIoControl Service - Prolific Technology Inc. - C:\Windows\system32\IoctlSvc.exe
O23 - Service: Ralink Registry Writer (RalinkRegistryWriter) - Ralink Technology, Corp. - C:\Program Files\EDIMAX\Common\RalinkRegistryWriter.exe
O23 - Service: ServiceLayer - Nokia. - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
--
End of file - 7128 bytes
 

Phantom010

Retired Trusted Advisor
Joined
Mar 9, 2009
Messages
34,796
You obviously uninstalled Norton and it left traces. It's never good to leave traces of Norton behind. Run the Norton Removal Tool.

===================================================================

Click Start > Programs > Accessories > right-click on Command Prompt, select "Run as Administrator" to open a command prompt.

In the command prompt window, type: sc delete npggsvc

Press Enter.

===================================================================

You don't have an active antivirus on your computer. It might be infected.

Download and install the free version of Malwarebytes' Anti-Malware (it's not an antivirus). Run a Quick Scan and have it delete whatever it finds. Then, please post back the text report in your next reply.
 

PaulF91

Thread Starter
Joined
Jan 21, 2011
Messages
20
The command prompt part just said access denied what should i do about that part?
 

PaulF91

Thread Starter
Joined
Jan 21, 2011
Messages
20
Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org
Database version: 5566
Windows 6.0.6002 Service Pack 2
Internet Explorer 8.0.6001.18999
21/01/2011 19:30:01
mbam-log-2011-01-21 (19-30-01).txt
Scan type: Quick scan
Objects scanned: 145459
Time elapsed: 5 minute(s), 43 second(s)
Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0
Memory Processes Infected:
(No malicious items detected)
Memory Modules Infected:
(No malicious items detected)
Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
Registry Values Infected:
(No malicious items detected)
Registry Data Items Infected:
(No malicious items detected)
Folders Infected:
(No malicious items detected)
Files Infected:
(No malicious items detected)
 

Phantom010

Retired Trusted Advisor
Joined
Mar 9, 2009
Messages
34,796
When all done with the above instructions, please let me know if you notice any improvement.
 

PaulF91

Thread Starter
Joined
Jan 21, 2011
Messages
20
Seems to have worked a treat thanks mate,
Just one more quick question,
Would you know of any free Live Anti Virus Software?
Thanks again Phantom =)
 

PaulF91

Thread Starter
Joined
Jan 21, 2011
Messages
20
Nice one thanks mate =)
Sorry to be a pain... Again lol

Is it normal when u have the Windows Task Manager open tht ur Physical Memory says 77% when all i have open is this window?
 

Phantom010

Retired Trusted Advisor
Joined
Mar 9, 2009
Messages
34,796
How high is System Idle Process?

How much RAM is on that computer?
 

PaulF91

Thread Starter
Joined
Jan 21, 2011
Messages
20
Under CPU it says 95 Under memory it saying 24k
( Not sure which one you needed. )

Ram = 776mb (n):(
 
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