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Solved: Unable to Add Email account in Outlook 2003

Discussion in 'Business Applications' started by abhinav2good, May 18, 2005.

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  1. abhinav2good

    abhinav2good Thread Starter

    Joined:
    Sep 3, 2004
    Messages:
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    Hi,

    I am using Outlook 2003 and the Operating system is Windows XP pro.
    I am unable to create a new email account in Outlook.

    When I click on Add email account and click next , the screen where it says to select the server type. ALL the options are disabled. I cannot select any server.

    Any help will be greatly appreciated.
    (y)
     
  2. EAFiedler

    EAFiedler Moderator

    Joined:
    Apr 25, 2000
    Messages:
    14,137
    Hi abhinav2good

    Did you try creating the new email account within Microsoft Outlook and in the Control Panel > Mail icon?

    Has Microsoft Outlook 2003 been activated?
    Help > Activate

    Let us know.
     
  3. StumpedTechy

    StumpedTechy

    Joined:
    Jul 7, 2004
    Messages:
    7,234
    Are you on a non administrative account? Sometimes you have to have the administrator open up mail to ensure office has "installed" everything before the non administrative account can set up through the wizard.
     
  4. abhinav2good

    abhinav2good Thread Starter

    Joined:
    Sep 3, 2004
    Messages:
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    Yes the Outlook is Activated, and I have tried to configure the account using the mail Icon-- Same result.

    I am the Admin for my Comp and I am logged in to the Admin account to create a new account.
     
  5. abhinav2good

    abhinav2good Thread Starter

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    Sep 3, 2004
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    Can anyone help me on this one.
     
  6. EAFiedler

    EAFiedler Moderator

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    Apr 25, 2000
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    Did you try creating a new Profile using the Mail Icon, or just creating a new email account?
     
  7. abhinav2good

    abhinav2good Thread Starter

    Joined:
    Sep 3, 2004
    Messages:
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    Yes I have tried to create a new Profile.
    Even then I cannot create a new email account. I have to add that profile without an email account.

    One of my friends told me that he has the same problem. But he is using his companies configured Outlook.
    Are there any registry settings that we can change that would enable us to create new email accounts.
     
  8. EAFiedler

    EAFiedler Moderator

    Joined:
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    Messages:
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    All I could find on this besides Outlook not being activated within 50 uses, is this article on Registry settings:
    http://support.microsoft.com/default.aspx?scid=kb;EN-US;317819

    If the values are in place then the option to add accounts has been disabled.

    Have you tried reinstalling Outlook 2003 and reactivating the program?

    Let us know what you find.
     
  9. abhinav2good

    abhinav2good Thread Starter

    Joined:
    Sep 3, 2004
    Messages:
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    That article was really helpful. Those reg keys were there and the value was set to 1.
    I changed the value to 0 and now I am able to add email accounts.

    Thanks a lot.
     
  10. curtmcgirt

    curtmcgirt

    Joined:
    Jun 23, 2005
    Messages:
    1
    my product is activated, all those registry settings are 0, and i am a local admin. i can only add exchange accounts. all other options are grayed out.
     
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