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Solved: Unable to add ISP - Error 624

Discussion in 'Windows XP' started by Myhistory1, Mar 13, 2005.

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  1. Myhistory1

    Myhistory1 Thread Starter

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    I am unable to add and ISP to my computer. The install goes well until the end and then I get the error message 624: The system could not update the phone book file.
    I've tried to manually add it, and that doesn't work. The internet connection wizard says: it "could not configure your computer for the internet. It says I will need to set up my own TCP/IP protocols, Dial-up Networking, and modem, ISDN line, or other device that you use to dial out from your computer" How do I do that?
     
  2. Old Rich

    Old Rich

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    How did you try to add the isp? . . what connection do you have? . . dial-up or broadband. Have you checked the IPS supports site for instructions on connecting?

    wrs
     
  3. Myhistory1

    Myhistory1 Thread Starter

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    Hello, and thank you for responding to my question, you are the only one who has. I have tried to add the isp through my "Add a connection" Wizard which asks that I add the Isp name and phone number, type of connection, etc. But it comes up with an error that says it cannot update the phone book file. I have contacted the isp's help and tech support for instructions on connecting to no avail. They all suggest I re-install the software, which goes all the way through until it comes time to create the connection in my registry and then I get the error message 624. I have changed access numbers and added new locations until I'm blue in the face. I have an earthlink connection that I used when I first got my computer (when adding an ISP was not a problem) and had to return to it and start a new account because it was the only connection in my registry. I had a high speed dsl connection at one time which loaded just fine. But was unable to afford the higher fees and went back to dial up. Can you suggest anything that I have not tried? Do you know what the error message means? I appreciate any help you can offer. Thank you. Myhistory1
     
  4. Old Rich

    Old Rich

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